Rated 4.1 out of 5 by 77
Rated 5.0 out of 5.0 by SDL77 Great service
Great welcoming from Juan the manager. Was able to change my room to the 3rd floor. Quiet, and clean. Housekeeping was amazing..........saying good morning and having a nice day. One woman thanked us for our smile. Housekeeping staff deserves compliments, they work very hard.
Rose and Elisa were a great help at the front desk. Friendly and professional.
Morning breakfast was good and staff were constantly cleaning the floors and tables etc.
We definitely will go back when we return to San Diego.
October 31, 2013
Rated 5.0 out of 5.0 by 10670 great for the area
Great place to stay in the dearth of I-5 stops in that area. The staff was very friendly and helpful. I'd go there again.
October 29, 2013
Rated 4.0 out of 5.0 by Judy41 Beautiful pool area
This hotel appears to be older, but nice. We had poolside room and the pool area is very nice and very large. The staff were very friendly and helpful. The hotel is located near Anderson's Pea Soup Restaurant (very good).
October 28, 2013
Rated 5.0 out of 5.0 by Pewe Great service and friendly desk staff.
Enjoyed our stay very much a very pleasant place. Will stay there again when we pass through.
October 27, 2013
Rated 5.0 out of 5.0 by KimRae Quiet, Clean and Great Stopping Location for Travel
During my recent travel from So Cal to No Cal, I stopped midway in Santa Nella. I have stayed across the street at another hotel before, but this one was far superior in all ways. This hotel was quiet, very clean with great linens and towels and the carpet looked fairly new. I was in room 213. The staff was great and the grounds were clean. And the pool was very clean. I didn't eat breakfast as I wanted to get back on the road so I won't address that.
I highly recommend this hotel for travelers wanting a great night sleep.
October 22, 2013
Rated 5.0 out of 5.0 by Cathy2025 Great beds - great staff
Originally booked a smoking room BUT it was stuffy even for
us. We asked for a non-smoking room ... great, fresh, clean!
Front desk staff so sweet and helpful. Grounds are nice,
location good - right off 5 and plenty of options for eating, etc.
Would stay again!!
October 19, 2013
Rated 5.0 out of 5.0 Great place to stop
I have stopped here on a number of occasions because of the fact that they accomodate pets and also are near a field where pets can run. Many hotels proport to take pets but have no accomodations for exercise or "personal business". The staff is always very pleasant and accomodating. The facility is clean and comfortable.
October 19, 2013
Rated 5.0 out of 5.0 by Arito overall top notch
Extremely satisfied! Will visit again, for sure. I recommend this hotel for all travelers traveling through Santa Nella.
October 16, 2013
Rated 5.0 out of 5.0 by prefertobecruising Friendly service, convenient location.
Very nice one night stay. Close to Split Pea Anderson's for a nice dinner. The only problem we had was getting on the internet. Never could connect. No problems in other hotels before and after here. Some glitch in their system that even the "kids" at the front desk didn't understand. Other than that, great stay.
October 15, 2013
Rated 1.0 out of 5.0 by Rick12344556 Bad Inn
This was the worst experience I have had beyond the flea bag motels.
No upgrade as a platinum. Denied points as they claim I was a no show.
Intimidated into leaving early.
They have never heard of platinum ambassador, something that is paid for.
This hotel should be dumped from the Holiday Inn chain.
October 14, 2013
Rated 5.0 out of 5.0 by Dornton3 Really good room and cinnamon rolls to die for
This was one of the best motels we have ever stayed in. We felt secure and safe, and the room was very comfortable, except for the fact that it had only 1 really comfortable chair for watching television. The king bed was very restful. There was a small problem with the TV pixeling on a few channels, but that can happen with satellite feed. The biscuits and sausage gravy in the breakfast room was WONDERFUL and the thick cinnamon rolls were the best ANYWHERE. As I said in the title, they were "to die for". I'm so happy that they can be ordered online and shipped to my home. Thank you for a great experience!
October 9, 2013
Rated 5.0 out of 5.0 by JoeJ1963 Great staff!
We left something behind and they had it to us in less than 2 days. Very friendly and helpful people working at this HI. We've stayed here many times in the past and will continue to do so when traveling in the area.
October 4, 2013
Rated 3.0 out of 5.0 by noavail Slow, unreliable internet
The internet is terrible. It doesn't always connect. It often knocks you off. And when it works, it's painfully slow.
September 30, 2013
Rated 1.0 out of 5.0 by k1k1 Cleanliness of room
We arrived pretty late at around 1am but there's was no one at the desk and waited 10 min for staff to show up.
The bed sheet in the room I suspect it was not cleaned after the previous customer left. There's human hair, sand & dust on the sheets. I was not able to relax in the bed due to the tidiness quality.
We checked in very late and I didn't bother to request change. I sanitize the bed with my Lysol spray and slept with my clothes on on top of the bed and cover myself with bath towels. This is the worst night I ever had with Holiday Inn.
September 25, 2013
Rated 2.0 out of 5.0 by SEBFish Run Down
Property is not being maintained. Both the room and grounds were dirty and needed significant work. Not up to HIE standards.
September 24, 2013
Rated 5.0 out of 5.0 by LucilleS Great place to stay
Whenever we travel up the 5 Fwy we always stop in Santa Nella for the night. Of course it's the Holiday Inn Express. We love staying here. The room is very comfortable and Breakfast is just perfect.
We get a good night of rest so we can continue our journey.
September 24, 2013
Rated 5.0 out of 5.0 by Maria415 love it
I just love this hotel, very nice employees. love the cleanness of the rooms and my kid just loves the pool
September 23, 2013
Rated 5.0 out of 5.0 by akitalady One of the best places to stay.
Every time we go past Santa Nella we stay at this Holiday Inn Express. It is so nice. It's comfortable, the rooms are clean and relaxing with microwave, fridge and overhead fan (which I love).
The breakfasts are really delicious and there are a lot of items to choose from. Finally, the staff is always cheerful, helpful and welcoming. I highly recommend staying here.
September 19, 2013
Rated 1.0 out of 5.0 by GEM1 Basic Room, but not up to Holiday Inn Express Standards
I have staying in many holiday Inn Express and this was not close to the others in comfort and amenities. Older property, obtained by Holiday Inn 20 years ago, per front desk. Could it be the same furniture? Probably the best in this area, but if you are used to Holiday Inn Express standards don't expect it here. I thought the days of digging behind a nightstand to plug in my phone were over, not here. Even found an extension cord so they could plug things in. Noisiest hotel I have been in awhile, paper thin walls. I understand I was near the ice maker, but that wasn't the irritating noise. Nice pool, but would have been more comfortable if it was clean. Lots of debris. Maybe it had been windy that day? Because of exterior doors I had to go to the front desk for a receipt and check out. Didn't even try the breakfast, was happy to leave there.
I appears that they are doing some work, carpet rolls in lobby and mattresses out back. No way to know if that is all and if I had the new or old. guess that fact that I can't tell says something.
September 4, 2013
Rated 4.0 out of 5.0 by rglater Mr
I chose this place for being Pet Friendly (another nearby calls itself so but only takes dogs!). The desk staff was great, friendly, funny and helpful they changed the room to a first floor making the cat move easier and gave me 2 toothbrushes when I couldn't get access to mind. The room (2 queens) was fine, the bed also fine, the breakfast, fine a theme. It was exactly as advertised and as needed.
September 3, 2013
Rated 3.0 out of 5.0 by PianoManKirk Sleepless Night - Great staff
This was my second stay at this Holiday Inn Express location this week. On both occasions the staff was extremely courteous and eager to serve.
On my 8/27 visit, I was in room 143. Excellent downstairs location with nice proximity to the pool and hot tub. I had an excellent stay, wonderful night's sleep and with zero negative comments.
On my 8/30 visit, I was in room 147. Horribly noisy upstairs guests, pounding on the floor until late into the morning hours, and again early in the morning. When it finally stopped, the unstoppable shower faucet dripped constantly all night long.
I explained the issues to the front desk clerk at check out, and received and "I'm sorry".
The quality of this HI is not to par with other Holiday Inn Expresses around the country. Room insulation, finishing and details. I would NOT stay in another downstairs room again at this location.
The quality of this HI is not to par with other HI around the country. Room insulation, finishings and details, but still adequate.
September 3, 2013
Rated 5.0 out of 5.0 by Sandra27 Excellent Staff great service
The hotel isn't as new as some of the other Holiday Inn Expresses I have stayed at but the Staff & Service more than makes up for any renovations that are in progress.
I was greeted as a Platinum Rewards Member and both check in & check out were quick.
Nice hotel on the I-5 Coridor, I will stay here again.
September 1, 2013
Rated 4.0 out of 5.0 by perry235 Good Stop Over
Clean and comfortable. We like that there are two chairs in the room to sit on. The staff is always very pleasant and accomodating. We belong to the Priority Club and really really really appreciate our bottle of water when we arrive at the Holiday Inn Express.
August 29, 2013
Rated 3.0 out of 5.0 by jacjj Good value.
It would be more convenient if the breakfast started at 6:00. Our room was fine, but the location next to the iron gate 'slamming' was noisy.
August 28, 2013
Rated 4.0 out of 5.0 by drzcvg Traveling up or down I-5. Great Place to stop
Would stop here again on a trip in I-5 heading south from Northern California. Just far enough south of San Francisco so you can spend the day and then leave in the late afternoon or early evening.
The hotel is clean and quiet. The staff is very helpful and friendly.
just what you are looking for when you're on the road and need a place to stay and relax after a long day of traveling.
August 24, 2013
Rated 5.0 out of 5.0 by Toots52 Bed
Great mattress equals great comfort. We stayed two other hotels this last trip one of which was IHG and I was surprised that the other IHG hotel did not have a comfortable mattress even though there was an upgrade.
I do like the quick check in and out for all the IHG rewards club members
August 23, 2013
Rated 5.0 out of 5.0 by hognuts01 happy days
would stay again for sure great place clean & quite.
August 21, 2013
Rated 5.0 out of 5.0 by Buisness99 Great service
I Enjoy staying at holiday inn santa nella the only problem i have is excersise room has had a treadmill down for 2 months or longer i wish it would be fixed or removed from excersise room and water bottle needs more attention when i go its always empty but the service is above and beyond when i check in rooms are out dated but comfortable
August 7, 2013
Rated 4.0 out of 5.0 by Gracie50 Staff very accommodating and pleasant
We stayed going and coming on our trip to Oregon and had two
different handicapped rooms. Both were clean and comfy and
had good beds. The breakfast was very good and the only problem we had was ants in bathroom in the one room. But,
the staff came over immediately and sprayed and brought clean
towels. We would definitely stay here again.
July 28, 2013
Rated 3.0 out of 5.0 Not sure
Arrived early afternoon, checked in smoothly very friendly staff.
room seemed OK left to visit friends and returned rather late.
turned down the bed and found it looked like someone had already slept in it, the sheets were stained and appeared dirty, it was hot anyway so I just slept on top. didn't complain as it was rather late. great breakfast with good selection of both hot and cold items.
July 17, 2013