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Rated 4.2 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Lovely pool area and relaxing After a very long drive this was a very restful hotel. We spent 2 days and enjoyed a great breakfast and a beautiful pool and hot-tub area surrounded by gorgeous plants and flowers. It made the next leg of our journey very pleasant. May 22, 2014
Rated 3.0 out of 5.0 by Good, not highest quality HI Express This review is really meant to just compare this hotel to other HI Expresses, for the town of Santa Nella, this hotel is still high quality and probably best value. This property is very clearly converted from an older hotel, probably operated by a competing or now defunct hotel chain. This property is very different from other Holiday Inn Express properties in that it is not one building, instead there is a check in/main building and satellite buildings. Very different. While the doors to your rooms are not in an interior hallway, they are facing inward into a gated courtyard. Again, not bad, just odd and different from your average HI express experience. The biggest Con is probably the fact the bed mattresses seem to be from the previous hotel, or purchased cheaply and are not up to normal Holiday Inn Express standards. The usual amenities are present, with high quality sheets, bathroom supplies, and even a strong update to the shower (an extended height shower head was outstanding, I am over 6'4" tall and usually have to crouch to get a proper shower). In summary, this hotel is strong for the town and area, but one of the poorer HI Express properties I've stayed at. May 19, 2014
Rated 5.0 out of 5.0 by Best of the area Very clean and comfortable. In an area with not much this is an oasis!!! May 6, 2014
Rated 4.0 out of 5.0 by A great place for the night! We loved this place for our purpose--not being campers, we landed here from a family group who were camping at San Luis Reservoir. The staff, Claudia especially, made it so pleasant for me to check in. I am hearing impaired and she was so kind and patient. The only complaint i have is about the wifi. I use my ipad to keep in touch, instead of using a phone, so was disappointed when it was sketchy at best. We will choose Holiday Inn Express in the future. April 22, 2014
Rated 4.0 out of 5.0 by Unique Hotel This hotel id unlike most of the other, but quite nice. It is an older hotel with outside corridors. The pool area is quite nice with BBQ;s for customers to use. We have stayed here twice. Areas of the hotel (breakfast room, front desk, etc. are not as easily accessed as in other HIE hotels. However, it is quaint and convenient to stay at. Close to Interstate 5 and a very good restaurant is nearby, Pea Soup Anderson's. April 16, 2014
Rated 4.0 out of 5.0 by We love this Holiday Inn Express We always stay here when we travel down south. We always enjoy our stay April 15, 2014
Rated 4.0 out of 5.0 by Business Verses Pleasure The rooms are clean, the staff is nice and the landscaping is beautiful. If you are traveling for leisure than this is a decent place to stay. If you are traveling for business and need high speed internet then I would not recommend it. I was there on business and could not get work done because the internet speed was extremely slow and in some instances non existent. April 14, 2014
Rated 4.0 out of 5.0 by Another pleasant night. We have been staying at the same HI hotel a few days a year for about 10 years. Consistent, caring, clean, reliable are words that define the experience each time. We remain loyal as long as the high level of service and value continue. We will be back. And Back again. April 3, 2014
Rated 5.0 out of 5.0 by Excellent Hotel We make a particular point of staying at this hotel because of the friendly atmosphere when greeted at reception and the high quality of the establishment. March 20, 2014
Rated 5.0 out of 5.0 by Love the beds so comfy Staff was extremely courteous, friendly & always greeted me with a smile, so refreshing March 12, 2014
Rated 4.0 out of 5.0 by Great staff and amenities Had a long stay at this local. The staff was very helpful and friendly. Nice access to the internet. Friendly help in the clean breakfast room complete with TV and newspaper. Handy utility room for washing clothes right next to a workout room. March 10, 2014
Rated 5.0 out of 5.0 by Good Hotel Thanks to the Hotel staff, so very friendly. This place exceeded all of our traveling rest needs again thank you hotel staff March 8, 2014
Rated 3.0 out of 5.0 Very clean We stay in. Santa Nella around 3 to 4 times each year good location for us February 22, 2014
Rated 5.0 out of 5.0 by Great Family Spot What a great hotel...!!! The reception makes you think you are in Paris and the friendly staff makes you feel right at home. THe rooms are very spacious and provide a refrigerator to maintain your items nice and cool. The pool and spa are very clean and the green areas are very well maintained. If you are looking at wanting to get away, this is definitely a nice spot to stay with the family. February 21, 2014
Rated 5.0 out of 5.0 by Very Comfortable Bed, very quiet, great sevice... I was surprised how quiet the room was even though truck traffic is nearby. The bed was VERY comfortable and everything in the room was spotless and in perfect order! The check in was fast and friendly. I left to early to try the breakfast service. I will definitely stay here again if the opportunity arises!! February 9, 2014
Rated 5.0 out of 5.0 by IHG member -This is one of their best! consistently courteous great service! Rooms are always clean and breakfast is fresh. Can't say enough about the front desk service - has never been anything less then exceptional! I often travel alone and they frequently place me in a room closer to the office - but still very quiet (a pet peeve of mine is noisy rooms). I think this is for safety reasons - So THANKS! January 30, 2014
Rated 3.0 out of 5.0 by Dated Motel circa 1960's I stayed at the Santa Nella, CA HIE for a couple of nights earlier this week to be close to a work site. I checked in on a Monday with a reservation for 2 nights. The first room they sent me to was on the second floor, right by the outdoor stairway serving the upper floor of the wing. Just a little bit better than being by the ice machine? The front desk was very helpful finding me another room away from the stairs. The rooms were very clean and updated, fortunately the weather was ideal so I didn't need to use the HVAC under the window. The sign on the thermostat said it was "Not Working" use the controls on the unit under the window. The Motel is built around a square with the swimming pool and spa in the middle, which is closed for swimming from the end of November until ? The open corridors are noisy when others wheel their baggage past your door late at night, the walls are thin and the TV next door could be heard until late into the night. Also, the noise from the bathrooms next door make you think you have someone else in your room. I have stayed at other Holiday Inn Express motels in California over the past decade that were newer and quieter. If you want a quieter motel, go with a newer Holiday Inn Express (if there is a choice). I certainly think that since they charge the same for this outdated motel as they do for the newer ones, we should expect the same quality. I could have gone to the motel on the other side of the freeway for half the price and built in the same era, were it not for the staff service and breakfast at HIE. January 25, 2014
Rated 5.0 out of 5.0 by Great staff We have stayed at this motel many times, and we always recommend it to others who are passing through the area. We do miss "Momma Kitty" who lived at this motel for many years. January 10, 2014
Rated 5.0 out of 5.0 by Thank you !! First night of our Honeymoon trip. Perfect place in perfect resting location next to I-5. January 6, 2014
Rated 5.0 out of 5.0 by Pet Haven We travel to Northern California about twice a year and Santa Nella's Holiday Inn is our destination going and coming. The place always looks well taken care off and the pet rooms are clean and no apparent pet odors in the rooms. The staff is always pleasant and the moring breakfast room is large enought to handle the guests. Plus coffee is good and the breakfast fits the traveler. Grat place to stay especially if you have a pet who lovves to travel with you. January 1, 2014
Rated 4.0 out of 5.0 by Another Enjoyable Stay My wife and I have stayed at the Holiday Inn Express in Santa Nella several times in the past couple of years, each visit for two or more nights. Our stays have been consistently comfortable as has been our experience with all of the staff that we have come in contact with. December 29, 2013
Rated 5.0 out of 5.0 by Excellent customer service Excellent customer service from the front desk. Very clean and they have always had room availability. I would like for the breakfast to start at 6 am instead of 6:30 am. Overall I am very satisfied with this hotel. December 24, 2013
Rated 5.0 out of 5.0 by great travel hotel This is a great hotel for traveling. The location is easy to get to, they checked us in and out quickly, and the breakfast prepared us for a day on the road. The room was clean and comfortable. December 1, 2013
Rated 5.0 out of 5.0 by Very quiet---most of the night When we checked in, our key did not work for the security gate so we had to return to the office to have another one issued, which did work. We were pleased to receive a "goody bag" after we checked in. The bottled water and the 10% discount coupon for Anderson's restaurant across the street was especially appreciated. The bed was wonderfully comfortable but when the guests above us arrived later that evening, they sounded like two elephants stomping around the room above us. Once they settled in, it was extremely quiet and we had a great nights rest. The breakfast in the morning was another matter. The coffee was very weak, even the one marked BOLD which is my favorite choice at Holiday Inn. The sausage patties were swimming in water (to keep them hot??). The scrambled eggs were similarly presented, swimming in water. Not appetizing at all. On our next stay (yes, we plan to stop again in the future) we will enjoy the yogurt, some cold cereal and a piece of fruit. Breakfast can definitely improve with a little better preparation and serving skills. On a positive note, the cinnamon rolls were edible. We will return because of the overall positive experiences. November 27, 2013
Rated 5.0 out of 5.0 by Clean, quiet and comfortable. Excellent breakfast. The room was spacious, fresh and well equipped. The hotel is far enough away from the road that traffic noise is not a problem. The breakfast was excellent, and the breakfast room is large and comfortable. November 26, 2013
Rated 4.0 out of 5.0 by Bed The bed was very hard. Not very comfortable at all. November 25, 2013
Rated 3.0 out of 5.0 by Quiet and comfortable + Recognized me as a Rewards Club member + Microwaves in the rooms November 21, 2013
Rated 4.0 out of 5.0 by Nice place to stay on a long drive south This is the last stop before a long drive to the next hotel. We've stayed in the other hotel in town and this is definitely a big step up. The staff were very very nice. What I don't recommend is eating at Pea Soup Anderson's. I've tried it multiple times and have always been disappointed. There are other choices... mostly fast food, but that would likely be a better choice. November 17, 2013
Rated 5.0 out of 5.0 by Best In California I have stayed at many Holiday Inn's across this country. This is one of the best ever. November 10, 2013
Rated 1.0 out of 5.0 Would have slept better outside Had a room on the ground level , there was either an obese man doing aerobics in the room above me or the walls and floor are just paper thin . There was also some beeping noise in the quad that i had to drown out with my ipod . After failing to get any sleep i turned on my computer to catch up on some work . Internet was the slow and useless . I have stay in a lot of hotels and this was in the bottom 3 I have EVER stayed in . October 31, 2013
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