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Rated 4.2 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Excellent customer service Excellent customer service from the front desk. Very clean and they have always had room availability. I would like for the breakfast to start at 6 am instead of 6:30 am. Overall I am very satisfied with this hotel. December 24, 2013
Rated 5.0 out of 5.0 by great travel hotel This is a great hotel for traveling. The location is easy to get to, they checked us in and out quickly, and the breakfast prepared us for a day on the road. The room was clean and comfortable. December 1, 2013
Rated 5.0 out of 5.0 by Very quiet---most of the night When we checked in, our key did not work for the security gate so we had to return to the office to have another one issued, which did work. We were pleased to receive a "goody bag" after we checked in. The bottled water and the 10% discount coupon for Anderson's restaurant across the street was especially appreciated. The bed was wonderfully comfortable but when the guests above us arrived later that evening, they sounded like two elephants stomping around the room above us. Once they settled in, it was extremely quiet and we had a great nights rest. The breakfast in the morning was another matter. The coffee was very weak, even the one marked BOLD which is my favorite choice at Holiday Inn. The sausage patties were swimming in water (to keep them hot??). The scrambled eggs were similarly presented, swimming in water. Not appetizing at all. On our next stay (yes, we plan to stop again in the future) we will enjoy the yogurt, some cold cereal and a piece of fruit. Breakfast can definitely improve with a little better preparation and serving skills. On a positive note, the cinnamon rolls were edible. We will return because of the overall positive experiences. November 27, 2013
Rated 5.0 out of 5.0 by Clean, quiet and comfortable. Excellent breakfast. The room was spacious, fresh and well equipped. The hotel is far enough away from the road that traffic noise is not a problem. The breakfast was excellent, and the breakfast room is large and comfortable. November 26, 2013
Rated 4.0 out of 5.0 by Bed The bed was very hard. Not very comfortable at all. November 25, 2013
Rated 3.0 out of 5.0 by Quiet and comfortable + Recognized me as a Rewards Club member + Microwaves in the rooms November 21, 2013
Rated 4.0 out of 5.0 by Nice place to stay on a long drive south This is the last stop before a long drive to the next hotel. We've stayed in the other hotel in town and this is definitely a big step up. The staff were very very nice. What I don't recommend is eating at Pea Soup Anderson's. I've tried it multiple times and have always been disappointed. There are other choices... mostly fast food, but that would likely be a better choice. November 17, 2013
Rated 5.0 out of 5.0 by Best In California I have stayed at many Holiday Inn's across this country. This is one of the best ever. November 10, 2013
Rated 1.0 out of 5.0 Would have slept better outside Had a room on the ground level , there was either an obese man doing aerobics in the room above me or the walls and floor are just paper thin . There was also some beeping noise in the quad that i had to drown out with my ipod . After failing to get any sleep i turned on my computer to catch up on some work . Internet was the slow and useless . I have stay in a lot of hotels and this was in the bottom 3 I have EVER stayed in . October 31, 2013
Rated 5.0 out of 5.0 by Great service Great welcoming from Juan the manager. Was able to change my room to the 3rd floor. Quiet, and clean. Housekeeping was amazing..........saying good morning and having a nice day. One woman thanked us for our smile. Housekeeping staff deserves compliments, they work very hard. Rose and Elisa were a great help at the front desk. Friendly and professional. Morning breakfast was good and staff were constantly cleaning the floors and tables etc. We definitely will go back when we return to San Diego. October 31, 2013
Rated 5.0 out of 5.0 by great for the area Great place to stay in the dearth of I-5 stops in that area. The staff was very friendly and helpful. I'd go there again. October 29, 2013
Rated 4.0 out of 5.0 by Beautiful pool area This hotel appears to be older, but nice. We had poolside room and the pool area is very nice and very large. The staff were very friendly and helpful. The hotel is located near Anderson's Pea Soup Restaurant (very good). October 28, 2013
Rated 5.0 out of 5.0 by Great service and friendly desk staff. Enjoyed our stay very much a very pleasant place. Will stay there again when we pass through. October 27, 2013
Rated 5.0 out of 5.0 by Quiet, Clean and Great Stopping Location for Travel During my recent travel from So Cal to No Cal, I stopped midway in Santa Nella. I have stayed across the street at another hotel before, but this one was far superior in all ways. This hotel was quiet, very clean with great linens and towels and the carpet looked fairly new. I was in room 213. The staff was great and the grounds were clean. And the pool was very clean. I didn't eat breakfast as I wanted to get back on the road so I won't address that. I highly recommend this hotel for travelers wanting a great night sleep. October 22, 2013
Rated 5.0 out of 5.0 by Great beds - great staff Originally booked a smoking room BUT it was stuffy even for us. We asked for a non-smoking room ... great, fresh, clean! Front desk staff so sweet and helpful. Grounds are nice, location good - right off 5 and plenty of options for eating, etc. Would stay again!! October 19, 2013
Rated 5.0 out of 5.0 Great place to stop I have stopped here on a number of occasions because of the fact that they accomodate pets and also are near a field where pets can run. Many hotels proport to take pets but have no accomodations for exercise or "personal business". The staff is always very pleasant and accomodating. The facility is clean and comfortable. October 19, 2013
Rated 5.0 out of 5.0 by overall top notch Extremely satisfied! Will visit again, for sure. I recommend this hotel for all travelers traveling through Santa Nella. October 16, 2013
Rated 5.0 out of 5.0 by Friendly service, convenient location. Very nice one night stay. Close to Split Pea Anderson's for a nice dinner. The only problem we had was getting on the internet. Never could connect. No problems in other hotels before and after here. Some glitch in their system that even the "kids" at the front desk didn't understand. Other than that, great stay. October 15, 2013
Rated 1.0 out of 5.0 by Bad Inn This was the worst experience I have had beyond the flea bag motels. No upgrade as a platinum. Denied points as they claim I was a no show. Intimidated into leaving early. They have never heard of platinum ambassador, something that is paid for. This hotel should be dumped from the Holiday Inn chain. October 14, 2013
Rated 5.0 out of 5.0 by Really good room and cinnamon rolls to die for This was one of the best motels we have ever stayed in. We felt secure and safe, and the room was very comfortable, except for the fact that it had only 1 really comfortable chair for watching television. The king bed was very restful. There was a small problem with the TV pixeling on a few channels, but that can happen with satellite feed. The biscuits and sausage gravy in the breakfast room was WONDERFUL and the thick cinnamon rolls were the best ANYWHERE. As I said in the title, they were "to die for". I'm so happy that they can be ordered online and shipped to my home. Thank you for a great experience! October 9, 2013
Rated 5.0 out of 5.0 by Great staff! We left something behind and they had it to us in less than 2 days. Very friendly and helpful people working at this HI. We've stayed here many times in the past and will continue to do so when traveling in the area. October 4, 2013
Rated 3.0 out of 5.0 by Slow, unreliable internet The internet is terrible. It doesn't always connect. It often knocks you off. And when it works, it's painfully slow. September 30, 2013
Rated 1.0 out of 5.0 by Cleanliness of room We arrived pretty late at around 1am but there's was no one at the desk and waited 10 min for staff to show up. The bed sheet in the room I suspect it was not cleaned after the previous customer left. There's human hair, sand & dust on the sheets. I was not able to relax in the bed due to the tidiness quality. We checked in very late and I didn't bother to request change. I sanitize the bed with my Lysol spray and slept with my clothes on on top of the bed and cover myself with bath towels. This is the worst night I ever had with Holiday Inn. September 25, 2013
Rated 2.0 out of 5.0 by Run Down Property is not being maintained. Both the room and grounds were dirty and needed significant work. Not up to HIE standards. September 24, 2013
Rated 5.0 out of 5.0 by Great place to stay Whenever we travel up the 5 Fwy we always stop in Santa Nella for the night. Of course it's the Holiday Inn Express. We love staying here. The room is very comfortable and Breakfast is just perfect. We get a good night of rest so we can continue our journey. September 24, 2013
Rated 5.0 out of 5.0 by love it I just love this hotel, very nice employees. love the cleanness of the rooms and my kid just loves the pool September 23, 2013
Rated 5.0 out of 5.0 by One of the best places to stay. Every time we go past Santa Nella we stay at this Holiday Inn Express. It is so nice. It's comfortable, the rooms are clean and relaxing with microwave, fridge and overhead fan (which I love). The breakfasts are really delicious and there are a lot of items to choose from. Finally, the staff is always cheerful, helpful and welcoming. I highly recommend staying here. September 19, 2013
Rated 1.0 out of 5.0 by Basic Room, but not up to Holiday Inn Express Standards I have staying in many holiday Inn Express and this was not close to the others in comfort and amenities. Older property, obtained by Holiday Inn 20 years ago, per front desk. Could it be the same furniture? Probably the best in this area, but if you are used to Holiday Inn Express standards don't expect it here. I thought the days of digging behind a nightstand to plug in my phone were over, not here. Even found an extension cord so they could plug things in. Noisiest hotel I have been in awhile, paper thin walls. I understand I was near the ice maker, but that wasn't the irritating noise. Nice pool, but would have been more comfortable if it was clean. Lots of debris. Maybe it had been windy that day? Because of exterior doors I had to go to the front desk for a receipt and check out. Didn't even try the breakfast, was happy to leave there. I appears that they are doing some work, carpet rolls in lobby and mattresses out back. No way to know if that is all and if I had the new or old. guess that fact that I can't tell says something. September 4, 2013
Rated 4.0 out of 5.0 by Mr I chose this place for being Pet Friendly (another nearby calls itself so but only takes dogs!). The desk staff was great, friendly, funny and helpful they changed the room to a first floor making the cat move easier and gave me 2 toothbrushes when I couldn't get access to mind. The room (2 queens) was fine, the bed also fine, the breakfast, fine a theme. It was exactly as advertised and as needed. September 3, 2013
Rated 3.0 out of 5.0 by Sleepless Night - Great staff This was my second stay at this Holiday Inn Express location this week. On both occasions the staff was extremely courteous and eager to serve. On my 8/27 visit, I was in room 143. Excellent downstairs location with nice proximity to the pool and hot tub. I had an excellent stay, wonderful night's sleep and with zero negative comments. On my 8/30 visit, I was in room 147. Horribly noisy upstairs guests, pounding on the floor until late into the morning hours, and again early in the morning. When it finally stopped, the unstoppable shower faucet dripped constantly all night long. I explained the issues to the front desk clerk at check out, and received and "I'm sorry". The quality of this HI is not to par with other Holiday Inn Expresses around the country. Room insulation, finishing and details. I would NOT stay in another downstairs room again at this location. The quality of this HI is not to par with other HI around the country. Room insulation, finishings and details, but still adequate. September 3, 2013
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