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Rated 4.1 out of 5 by 393 reviewers.
Rated 5.0 out of 5.0 by Great service!! The staff was outstanding! Very helpful and fun! The breakfast was tasty. Any chance waffles would be included one day? September 25, 2013
Rated 1.0 out of 5.0 by Hotel Stay It was horrible. The front desk overbilled me by $1,300 for our three day stay. That was all our vacation monies. Filed a complaint and it took Holiday Inn eight working days to fix their mistake. We could not go out an eat and enjoy Seattle for our time their. And we never got reimbursed for our suffering and hardship. September 22, 2013
Rated 2.0 out of 5.0 by Rude Staff, poor maintenance, old facility The manager was very rude and dismissive when complained the the television did not work, and I suspected the the remote was broken as it was taped together. His response was "it is probably working fine" Very dismissive and very rude! As it turned out, the remote was indeed broken! This is a old facility and it has not been maintained. The carpet in out room was severely stained, no proper desk, only a table with no light and no outlets for the computer. There really was no place to work. Only one elevator and it was very sloooow! This hotel does not meet Holiday Inn Express standards! September 21, 2013
Rated 3.0 out of 5.0 by close to space needle I am a flight attendant and therefore can compare a LOT of hotel brands and locations. This hotel was booked for it's proximity to the space needle, the monorail and the victoria ferry terminal. There is almost no sound insulation. You could hear people walk above. We were lucky to get a room not facing the needle because on that side, it would have been noisy due to the presence of a major road. Some people may not like the fact that the sink is in...the room. I personally don't mind as sometimes, it's more efficient to get ready and shave while the other person takes a shower. The microwave and mini fridge are appreciated. The staff was hit and miss. The african american gentleman there when we checked in was really nice. However, we obviously were bothering the lady there when we asked for our luggage. September 19, 2013
Rated 3.0 out of 5.0 by Would have given a better review, BUT! If our keys worked more than once in a row and we didn't need to keep running down to the lobby after a long day, the stay would have been a bit better. For the price of the room, $200/night, it would have been nice to be able to get into the room whenever we wanted to without a faulty key delay. There was also a long delay in checking in because of the lack of enough help behind the counter. The hotel was fully booked when we were there, so they knew they were going to have a lot of people checking in. Cruises coming in, home football game etc. there was one girl behind the counter and about 20 people trying to check in. REDICULOUS!!! The reason I am writing a review is because I am an IHG member and I think there is room for a lot of improvement. September 18, 2013
Rated 5.0 out of 5.0 by A lifesaver I normally have breathing problems, however, they became somewhat critical during our cruise. We came straight to the hotel to drop off our luggage knowing we couldn't check in for another 6 hours. I didn't feel up to the sightseeing we had planned. My wife talked with the staff and they had a clean room due to a no show the night before. They checked us in immediately and saw to it we were taken care of. Later, they made restaurant recommendations for places close by and even called the cab. Normally, I never interact with the front desk, however, this trip I needed them several times and they always handled things. The carpet was stained, but otherwise the room was great. Great view of the Needle, great TV. I was unhappy with the price when I made the reservation, it was more than I pay for hotels. Because of the extra service I needed and they provided, I now think it was a bargain. September 16, 2013
Rated 5.0 out of 5.0 by great staff Great staff. Savannah was so helpful with my adventures. September 15, 2013
Rated 4.0 out of 5.0 by Excellent location, room with view The room looked out at the Space Needle. In room amenities included small kitchen area with a fridge, microwave, counter with sink, and cupboards. Only drawback was breakfast room was too small to accommodate all the guests September 14, 2013
Rated 5.0 out of 5.0 Our stay The rooms nice and clean , great view of space needle, clean all around, nice staff, not far from main things to do. Would stay again. September 8, 2013
Rated 4.0 out of 5.0 by Reward night in downtown Seattle Having just arrived from a week on a cruise to Alaska and spending a couple of days in the Seattle downtown area, this facility more than met our expectations and proved to be a great value when "cashing in" reward points. The staff was busy but attentive and more than happy to make sure we were served. The location was perfect for our browsing around the city and city tour operators were familiar with the location. September 2, 2013
Rated 1.0 out of 5.0 by das schlechteste holiday-Inn seit langem -Internet war drei tage ausser Betrieb -Telefonanlage gestoert -Fruehstuecksraum fuer die Anzahl der Gaeste viel zu Klein,schlange stehen,keine ausreichende Anzahl von Tischen und verdreckte Stuehle -teilweise sehr unfreundliches Personal an der Reception August 31, 2013
Rated 4.0 out of 5.0 by nice room, poor service The room worked well for us, but we had very poor maid service. We never once got our room cleaned without requesting it, and that was only minimal. We never put the sign on the door for no service. The front desk did comp our parking fees to make up for the inconvenience (I have not seen our bill yet to make sure they did that). Will I stay again? I don't know. We also had a bit of a problem with the business center computers. I was able to get my boarding pass but my sister-in-law had a problem with hers. She asked the front desk for assistance, but they never responded. I finally managed to get it printed for her. August 30, 2013
Rated 3.0 out of 5.0 by Very nice staff but none of advance requests accommodated The room was fine, and the staff were helpful but we had asked for non-down pillows (for allergies), and a higher floor. We knew the higher floor was not guaranteed, but the room was not prepared with the non-allergenic pillows. When we tried to get some from housekeeping we were informed there were none to give to us. August 30, 2013
Rated 3.0 out of 5.0 by average hotel but friendly staff Hotel is in a quiet area away from busy part of DT Seattle. Cheap parking....only $10 compared to 40 in DT. Room was decent size but having the bathroom sink outside next to the beds was odd. Clean rooms and nice breakfast of course. Convenience store and great pizza place closeby too. August 29, 2013
Rated 3.0 out of 5.0 by Small Room Convenient Location On busy street, common areas nice, room small and in need of rehab esp carpeting, elevator very slow BUT location close to Space Needle and Monorail. Short cab ride to Pike Street and other attractions. Moderate price for room. August 29, 2013
Rated 3.0 out of 5.0 by average Property was conveniently located to many sites. Room was spacious and clean. However, HI Express needs to upgrade the lobbies, breakfast selections and overall looks of their properties. I stayed at the HI Express in Berlin, Germany for 6 days this summer and their lobby had a great feel with soft lighting and the breakfast selections were good and Healthy. The USA hotels do not offer healthy food except for the bananas. Express hotels are not worth the price anymore-too pricey for what one receives. August 28, 2013
Rated 5.0 out of 5.0 by Quiet, good breakfast, close to attractions We enjoyed our stay at the Holiday Inn Express Seatle-City Center for its convenient location (easy walking to the Space Needle, and 10-15 minutes from downtown shopping). Also, we liked that the breakfast menu was posted for each day in the elevator so you knew what to look forward to in the mornings. Also, we were very pleased with the quietness of the room and the view of the Space Needle from our room. August 24, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay First time to this hotel, close to Seattle Centre & downtown area and if you are game for walking its about a half hour walk to Pikes Place. Great service at the hotel, had an issue with a light and advised the staff of the problem and it was repaired immediately. Comfortable room with a great view of the Space Needle and also had a couch, small fridge and micro. Impressed with the free breakfast, as usually we expect a continental style but this was a hot meal with a choice of different eggs and meat daily as well as lots of additional choices if you didnt want those items. The only 2 drawbacks we found was the driveway entrance tends to get clogged up with vehicles and makes it difficult to enter. Better to access the underground parking from the alleyway than try to drive thru from the main entrance. Also its not in an area that I would want to walk around in at night. There is a gas station with a store about a block and a half away, but we noticed some groups of people hanging around close to it after dark, so we stayed away. There isnt alot of restaurants in the immediate walking area other than the one in the Holiday Inn next door, so if you are going out at night you might want to drive. That being said, we enjoyed our meal at the Emerald Grill and found it reasonably priced for what you ordered. I would stay there again, but would ask for a room not facing Aurora Ave as its very busy street and I found you have to keep the a/c fan on to block the noise. August 24, 2013
Rated 4.0 out of 5.0 by Everything fine. Would have been nice to have a microwave in room. We were overnighting to go on a cruise. It would be nice to have the ability to overnight park and a shuttle down to the piers. Other than that, everything was fine. Several rooms received morning paper but we were omitted. Computer access in business center was nice. August 22, 2013
Rated 3.0 out of 5.0 by Dissapointed We had book a room specifically because it had a view of the Space Needle but discovered we had been "upgraded" to a room with a larger bed but no view. It would have been courteous if we had been asked if we wanted the room change. The staff offered to move us but we were already settled in and had to go to a wedding. There was wall paper starting to peel away from the bedroom wall in two places and mildew around the bathtub faucet. Always enjoyed staying at Holiday Inn Express and would recommend this property but with some reservation. August 22, 2013
Rated 5.0 out of 5.0 by Nice Room, nice location Easy to walk to Pike's Peak Market, nice room... We were there on a hectic weekend so our room wasn't available any earlier than 3, but the room was clean and comfortable August 18, 2013
Rated 4.0 out of 5.0 by Have to say the best pillows ever! Loved the pillow cases marked soft or firm. I would rate an excellent choice of hotels, comfortable sleeping, comfortable lobby and a paper by the door in the am. Great job! August 17, 2013
Rated 3.0 out of 5.0 by Nice stay using IGH points Staff was friendly and location good. Housekeeping came too late in the day and WiFi was very poor. August 16, 2013
Rated 3.0 out of 5.0 by Capt. George Reserved a no smoking room 1 month in advance. Called to confirm a few days before arrival and when I arrived was told none were available. Room stunk and had to wash all my clothes when I got home. Why in this day and age a hotel still allows smoking is beyond me. $10 to park a car when plenty of street parking was available is a little greedy. This was a $120 a day room at best, I guess what the traffic will pay is in effect here. August 16, 2013
Rated 4.0 out of 5.0 by NIce Location and great breakfast We spent a few days here before heading North to a wedding.. NIce location to places or buses. Rooms were nice liked having a frig and microwave. The breakfast offered lots of choices which was nice to have. August 14, 2013
Rated 4.0 out of 5.0 by Good value for money Firstly the main problem was the location, it isn't that close to Downtown as stated. In our group were young children and this was a problem. Having said that, the hotel has very cooperative and pleasant staff, the elevators were a bit frustrating. Breakfast was ok, not great but as it wasn't charged as an extra I wouldn't complain. In summary an ok place and good value for the price paid. August 14, 2013
Rated 4.0 out of 5.0 by Great hotel in a busy season Some hotels get sloppy when they get busy & this happened this time. I always treat this Seattle site as a "home" and the staff tries hard to cope while being friendly under such crowded conditions and rooms assigned disappearing in a cascade of room assignment problems. I felt sorry for their predicament and didn't get the favorite room I was promised. The alternate, while nice, served well but felt small. Manager Darcy is one of my favorite people and this month's crowdedness must have been as much of a strain for her as well. It isn't fun for guests to see the staff under such stresses. For the first time, I had 3 days when the room wasn't prepared -- despite telling the maids and front desk. Naturally, when I reported the unprepared rooms, someone rushed to get fresh towels in but that's not what is usual there and it can spoil others less willing to be kind about this. Overall, this is my favored Seattle hotel and I get treated very well by all. I think of many of the staff as long-time friends and enjoy chatting with them. I'm certain that the place will be back to normal in less busy months and ensuring guest's stays as pleasant. Perhaps the pressure in August is complicated by systems failures -- computer links and wifi, garage doors not working too often? Perhaps more staff is needed at these busy times? I'm absolutely certain that Darcy will find ways to bring the place up to normal -- her dedication to guests and their needs is greater than I've seen in most places I've stayed. She creates purpose and kindness to all and her staff learns this well. Normally, I'd rate this as a 5 star property with great staff but this was the exception -- and they all did try so hard to get things straightened out for me. August 13, 2013
Rated 4.0 out of 5.0 by Comfortable family hotel with great service. This was a good family hotel with good value and location in downtown Seattle. We walked to close attractions and were treated very well by courteous and helpful staff. Recommend this for any family vacation. August 11, 2013
Rated 4.0 out of 5.0 by Cruise Located close to pier sailing out for cruises in Seattle. Had to wait 5 hours for room upon return from cruise. Room comfortable and able to relax. August 6, 2013
Rated 5.0 out of 5.0 by Front desk The front desk employees were very helpful, friendly and very professional. August 5, 2013
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