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Rated 3.9 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Very nice stay Despite the ongoing renovations, our stay was quiet and pleasant. The bed was very comfortable, the room nice. The sofa bed did not sit the best, but not a real big deal. The front desk staff and staff in breakfast room were really nice, friendly and helpful. With us never having been in the area before, they were a great help with directions and information. I would be happy to stay here again in the future. June 9, 2014
Rated 5.0 out of 5.0 by nice nice hotel would stay again going through renovations. June 5, 2014
Rated 2.0 out of 5.0 by Maybe it will get better after the construction is finished When we stayed the hotel was under renovation. That really didn't cause a problem. Our problem was that it took three tries to find a satisfactory room. Our first room had trash from a previous guest in it and a used bar of soap on the bathroom sink. The staff was very apologetic and put us in a new room. We found that the mini-frig was broken in it. We were then moved to a smaller room that was fine. We were given a $20 discount for our incontinence, but I discovered that the final room that we were in was $20 less a night than the first night. No real discount at all. We weren't cheated though because that is what the room goes for. I don't know if the renovations were the cause of all the confusion. May it will get better after the construction is finished. I don't think I'll be back though May 30, 2014
Rated 3.0 out of 5.0 by Construction I would advise everyone to ask if there is still construction going on. If it not complete I would wait to stay in this hotel. Drywall dust was everywhere in the hallways then you would drag it into your room. Over all the staff was nice the breakfast was nice but I wish I would have known about the construction prior to booking. I would stay again but not before the remodel is completed. May 15, 2014
Rated 5.0 out of 5.0 by Wonderful Front Desk Service The staff working the front desk went above and beyond.....they were all polite, friendly, knowledgeable. Also want to mention that although the hotel is currently experiencing remodeling, the mess was completely contained and did not in any way negatively impact our stay. May 14, 2014
Rated 5.0 out of 5.0 by Good rest very very quiet area...rested quiet well...enjoyed the new renovations May 5, 2014
Rated 4.0 out of 5.0 by comfortable rooms Good place to stay while visiting Cincinnati next time I would choose a king size bed April 9, 2014
Rated 5.0 out of 5.0 by HIE Sharonville This is a very nice property. The suites are nice and set up with a double bed in the front section and king bed in back bedroom. The breakfast options were good. April 2, 2014
Rated 4.0 out of 5.0 by Horrorhound Weekend We stayed during the Horrorhound convention and overall the room was nice, the bathroom counter had a couple spots that could have been better, but the beds were clean, comfy and lots of pillows. The breakfast was good, lots to choose from and loved the automatic pancake maker!! They could us updated travel info in their lobby, the pool area needs to be supervised...while we were there, there were a bunch of kids and some adults acting crazy and throwing things in the pool to where my family couldn't even go in. Once those people left, we tried to go in but the pool was FREEZING!! It is not heated even to any point. My daughter was in it for about 10 minutes and was turning blue! Other than that, it was nice. Everyone was friendly and willing to help and answer an questions. March 26, 2014
Rated 5.0 out of 5.0 by Another Enjoyable Stay! This is my second time staying at this location and will be booking again next year. The staff are always helpful and pleasant and the room was a welcome sight after a long drive...! The beds were comfortable and don't get me started on the pillows!!!!!! Clean and comfortable. Thank you again! March 26, 2014
Rated 5.0 out of 5.0 by Sharonville, OH Holiday Inn Express 1st time stay, 4 nites & I'd go back. Front desk staff particularly friendly. Only 1 carp: no butter in the breakfast, just some sort of ersatz product. Even lesser properties I've stayed at all over have real butter. February 27, 2014
Rated 5.0 out of 5.0 by Comfortable , clean , and reasonable As with all Holiday Inn Express my stay was fine . Check in easy staff friendly . Room always clean . February 27, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable The rooms were updated and the morning breakfast was great. February 26, 2014
Rated 4.0 out of 5.0 by Wonderful staff The entire staff was very accommodating and helpful. Would have received a higher rating if the room I was in for six days was a remodeled room. I understand this location is going through a remodel but I would expect gold members would get the rooms that have been remodeled. February 23, 2014
Rated 4.0 out of 5.0 by Great Port to wait out Storm Great Hotel and was awesome they had rooms available to allow us to get out of the weather! February 10, 2014
Rated 5.0 out of 5.0 by Outsanding Service This property was very clean and well maintained, but the best part was the staff. Friendly, speedy, accurate and helpful. January 11, 2014
Rated 3.0 out of 5.0 by comfortable bed and excellent staff The remodeling efforts are commended. Need work on bathroom fixtures. In room that allow smoking, need some type of room spray available to eliminate the smell if a non-smoker occupy the room. November 14, 2013
Rated 5.0 out of 5.0 by Great Place I spend 20+ days traveling a month and I am always happy to stop here with my company. Every time I've stopped here the rooms and property have always been spotless and welcoming. The staff at this establishment is absolutely amazing. You will always be greeted by a friendly face. Great hotel. Great staff. Great night sleep. November 7, 2013
Rated 5.0 out of 5.0 by Wonderful hotel The hotel staff is extremely polite from greeting to service. Hotel Internet needs a bit of work it seems slow at times like transfer rates of data or downloading company work compared to business class internet i have received at other Holiday Inn Express properties. Though the wall jacks work great. The pool was resurfaced while i was there and turned out really nice. though it was down for a couple days though the hotel management made arrangements with another hotel residing next door for pool use and was very accommodating as well. I never felt the breakfast was bad during my stay just wish they served more bacon at least 3 times a week rather than once. overall loved my stay at this Holiday Inn Express Property. November 6, 2013
Rated 5.0 out of 5.0 by Comfortable This hotel is conveniently located close to restaurants and shopping establishments. It's also located close to a major highway making it very accessible. I was in town visiting family and the lobby provided a comfortable venue for visiting. Overall would highly recommend this hotel! October 31, 2013
Rated 4.0 out of 5.0 by Excellent staff Great place to stop halfway between our journey from South Carolina to Ontario Canada. My husband & I noticed that the hotel was under renovations so understood that our room on the 4th floor obviously needed to be updated. Other than that the staff was very nice especially the two young men on the front desk upon our arrival. We would definitely stay again! October 26, 2013
Rated 3.0 out of 5.0 by You get what you pay for. When we got to our room it smelled like someone had smoked in it even though it was a non-smoking room. The staff was absolutely WONDERFUL, and immediately brought up a machine to get rid of the smell. The bed is very firm but pretty much every hotel bed is firm - I sleep on a Tempur-Pedic at home so it is somewhat unfair for me to judge these beds anyway. The breakfast was ok, the biscuits and gravy was good but the egg/omelet thing was gross and not even cooked all the way - still frozen on the inside. The last thing was the water lines are something woke me up at about 530/6am, the noise was so loud. I pointed out all these things to make sure others knew my exact experience, not to complain because the hotel staff was probably the best I have ever seen, but to make sure you knew that this isn't a $250-$400 a night hotel, this is a $50-$100 a night hotel. For the value and the location yes I would recommend, for the comfort and luxuries no I would not recommend. October 17, 2013
Rated 5.0 out of 5.0 by great staff The staff was very friendly and care about there guests. October 14, 2013
Rated 5.0 out of 5.0 by Excellent Staff The front desk staff, from my arrival late in the aternoon, to checkout 2 days later, was very helpful, able to give directions to restaurants, and pleasant. October 7, 2013
Rated 5.0 out of 5.0 by very friendly staff, clean rooms I was very impressed by the friendliness and accommodating staffI was also very pleased with the upgrade in my room and how clean it was. October 3, 2013
Rated 5.0 out of 5.0 by Good service and good night's rest. The Holiday Inn Express offered a quiet night's rest in a comfortable room with quality service. My husband and I had an enjoyable stay. August 28, 2013
Rated 4.0 out of 5.0 by Nice Place Nice place, will stay again. The staff is helpful. August 20, 2013
Rated 2.0 out of 5.0 by Disappointing Property is definitely worn down. On my second night, the toilet flusher broke; the only employee working was the one from the front desk. He came right up after my call, and said all I had to do was stick my hand in the toilet tank and pull something up and the toilet would flush. When I told him that was unacceptable, he seemed surprised; he did go off to try and find a solution. He kept getting calls and had to keep running down to the front desk. To his credit, he kept coming back & working on the toilet. After about 10 trips up to the room and 75 minutes, he was able to find the right tools and got the toilet working. All of the employees were very nice and helpful. Breakfast was limited but edible. This place really needs a face lift and not worth the $$ spent here. I felt bad because I made the reservation for another party who was traveling with me and she really disliked this hotel. August 18, 2013
Rated 5.0 out of 5.0 by Relaxing place to stay! We stayed at this Holiday Inn Express after a day at Kings Island. The front desk staff was very pleasant. Our room was a nice clean and very comfortable room. There was no problems with anything in the room. We felt safe in the neighborhood that the hotel is in and was pleased to see a lot of shopping was near by! The breakfast was pretty good, biscuits and gravy, eggs, sausage, toast, bagels, waffles, pancakes, fruit, cereal and juice. Nice clean rooms, friendly staff, and pretty easy to get to from the interstate. August 16, 2013
Rated 2.0 out of 5.0 by Comfortable bed but bad service No housekeeping unless asking or requesting. That's terrible. The extra bed adding is first come first serve, and I did NOT know that when I made a reservation. No one tell me!! BAD services. August 16, 2013
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