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Rated 4.1 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Great Place to Stay The staff is wonderful here! Very helpful with everything. Provided me options & directions when I needed to get tire fixed on my rental car. The hotel has an excellent location. Right on I-385 with lots of shopping and restaurants close by. The only downside was the bed was a little firm for my liking, but overall, a great experience. August 2, 2013
Rated 4.0 out of 5.0 by Simpsonville, SC stay Stay was comfortable after room relocation. 1st room had not air condition. Staff was very helpful. Facility was clean. Breakfast was good. July 15, 2013
Rated 5.0 out of 5.0 by Earned my Loyalty I have been travelling to this area a few days every month for about 10 years. I have stayed many other places and eaten at almost every place within 15 miles. My corporate office has suggested that I stay at another property down the road. I insist on staying at this Holiday Inn Express. I have needed help from the desk staff and GM on occasion. They have gone above and beyond normal expectations. Other winners in the area... Soby's downtown Greenville - visit the falls also. JPeters - Fountain Inn Applebee's - near Hotel - great staff and friendly bar area. Food til 11pm. Southside Fellowship Church. Simpsonville YMCA - basketball at 5:30am MWF Oh yea - Walgreens is 1 block away. Kohl's is 2 blocks away. If they don't have it, you don't need it. July 4, 2013
Rated 5.0 out of 5.0 by Great accomodations Location good in Simpsonville. Nice bed, good breakfast. Should have asked to stay on the non-pool side of the facility since kids were in the pool til after 11:15 pm. No other complaints! June 28, 2013
Rated 5.0 out of 5.0 by Excellent experience! Very clean facility, comfortable bed and pleasing breakfast area. Would definitely stay here again. June 27, 2013
Rated 3.0 out of 5.0 by Public Relations We did not get the room that we had reserved. The young woman at the front desk said that they had over booked. She was to the point and gave us the alternate room. She obviously was more concerned with her cell phone than her customer service. The young woman that greeted us the next morning was delightful and wished my NEW husband a happy Fathers Day. Her attention to us was what you would expect from a front desk attendant, cheerful and professional. If we had only the experience with the night time staff we would not return or recommend it to anyone else. When we get away we normally stay in one of your establishments and are very happy. June 21, 2013
Rated 5.0 out of 5.0 by Great time while ballooning My family and I stayed there for three nights during Memorial Day weekend so we could participate in the hot air balloon festival, Aloft. We had a great stay. The staff was friendly, the breakfast buffet amazing (and early for the pilots)! We look forward to staying there next year, maybe we will find some time for the relaxing part too! June 4, 2013
Rated 2.0 out of 5.0 by done wrong by booking online again now the third time it has happened. i booked online with holiday inn and get to the hotel and they do not have the room i booked. the hotel blames it on the website and holiday inn says the website does not overbook rooms. i am left not knowing who to blame. i get there and check in and go to the room. i notice the room is non smoking and go back down and the lady at the desk tells me that she wondered about this since i always booked a smoking room but thought that i had quit. that she was sorry but they did not have a smoking room open that evening. i did not argue with her but knew that in my car i had the printed confirmation where i had booked the room as a smoking room. she tells me that this happens with booking on the internet. i just wish someone would come clean on this and keep a loyal proirty club member from getting upset when this happens and tell us the truth. does holiday inn have a problem with it's computer system or are they giving internet booked rooms away a the hotels as they see fit. who knows as nobody is willing to take the blame for this when it happens. May 28, 2013
Rated 5.0 out of 5.0 by Total service and facility was Excellent See above also, A nice Hotel ,location handy to the area. May 3, 2013
Rated 2.0 out of 5.0 by This property needs upgrading and better maintenance Our housekeeper did a great job keeping our room clean and supplied, but some common areas need serious cleaning: the same piece of paper lying in the elevator on Friday when we checked in was there two days later, and the elevator's floor covering was grungy. The bathtub stopper didn't work. The TV remote performed erratically. The card key to the room malfunctioned twice, necessitating returns to the front desk from the fourth floor. The computer in the business center didn't work. Kudos to the very hospitable breakfast room hostess for her diligence and courtesy on Monday morning. On the weekend when she was not there, the trash container was overflowing and there were no forks--we had to ask for them. Some fresh fruit in addition to apples, such as bananas and oranges, would be nice for the health conscious. April 28, 2013
Rated 4.0 out of 5.0 by bad bathroom I' stayed at this motel before and everthing was fine, but this time the room we were in, #323, had a couple of problems concerning the bathroom. The sink had no plug in it and I was afraid if anything fell in, it would go down the drain. Also the bathtub had mildew around it. But everything else was fine. I didn't report it because I checked out the next morning. April 19, 2013
Rated 2.0 out of 5.0 by Mattress was worn out and the refrigerator was not working! Our son and his family live nearby so we stay in this hotel at least once a month. If this had been our first experience it would have been our last! Staff is usually very eager to please. But not this time.When we got to our room and started unpacking we discovered the refrigerator was not working We reported the problem immediately and were told it would be taken care of. We left our food and drinks in our Igloo and tripped over it for the duration of our stay. The icing on the cake was the mattress. I had back surgery a few months ago and require a firm mattress. Normally the beds are very comfortable especially the KING. We did not bother to let the staff know. The refrigerator did not get fixed so why would they do anything about the mattress? WE had not been offered another room before so we did not feel this issue would prompt any action either. My husband and I felt like the staff could have at least provided us with the offer of another room with a working refrigerator. We were extremely disappointed with our experience this visit. I dread seeking a different place to stay! This one was so good! April 12, 2013
Rated 2.0 out of 5.0 by uncomfortable stay The airconditioner/heater temperature settings were out. Why should it take more than one day stay to figure out right settings? should this not be standard settings for temperature? heater or AC should work on standard temperature settings. i.e if it is colder than set temperature, heater should get switched on and if it is warmer than tempreature setting, AC should get switched on. The required number of electrical outlets were less than normally available in hotels. i.e. no electrical outlet availabel for phone near the bed without disconnecting lamp holder or clock. Very poor standards. March 23, 2013
Rated 5.0 out of 5.0 by Great Stays Stay on two separate nights, everything was perfect, the room, the front dexk ladies, the morning breakfast and the lady the works the breakfast. Unsurpassed, I will stay there agaiin and again in my travles. March 21, 2013
Rated 5.0 out of 5.0 by Very Good Value, for HI Express, Nice property, well managed, nice breakfast, will stay here again, not too far from I85 March 19, 2013
Rated 4.0 out of 5.0 by Exceptional breakfast This is an older hotel, but a comfortable one. We had very low water pressure in the shower and one of the light grates was missing in the bathroom, but everything was very clean. There were plenty of accessible electric outlets and free WiFi. What we really appreciated was the lady that was tending the breakfast bar. Everything was kept fresh and the dining room was kept clean. All of the staff that we encountered were very friendly. We will definitely stay there again. March 19, 2013
Rated 5.0 out of 5.0 by Great hotel. I stayed two nights here while attending a conference in the Greenville, SC area. My room was spacious, clean, and quiet. The front desk staff was very friendly and helpful. The breakfast was the standard fare, but good and filling. I highly recommend this hotel. March 18, 2013
Rated 3.0 out of 5.0 by OK for a quick stop over The front desk and breakfast staff were extrememly nice and helpful. However, the room wasn't the cleanest I've seen. In the bathroom it looked like there had been water damage behind the toilet and the tiles had never been replaced afterward. The room was also really out of date in terms of the furniture and fridge/microwave combo. It looked like a college dorm somewhat. The nightstand had the hindge broken off. All in all, it's A OK for a quick one night stop over, but I wouldn't want to stay many nights there in the room I was in. March 11, 2013
Rated 1.0 out of 5.0 by Noisy Room Room was right next to the elevator but worse was the duct work right outside the door running in the ceiling into the bath. It vibrated very loudly in the bathroom and into the bedroom all night long. Not much sleep even with earplugs. March 4, 2013
Rated 5.0 out of 5.0 by Wonderful Staff Staff went above and beyond making my stay enjoyable. Ms. Elizabeth adds a special touch of home with her wonderful breakfast service and Front Desk Staff went ouot of their way to assure I was comfortable. Location is convienent and always feel safe - important to me as I travel alone. February 14, 2013
Rated 5.0 out of 5.0 by Great and comfortable room! I had a great stay - just driving through and needed a place to stop for the night. As usual with Holiday Inn Express, the room was comfortable and had everything I needed. The fridge and microwave were great too! The bed and pillows were comfy and it is nice to have different levels of firmness to choose from. The upgraded me (no charge) to a jacuzzi tub room, which I thoroughly enjoyed! The hotel wasn't crowded and they allowed me to have a late check-out, which was nice. The breakfast was good - the usual fare - and the lady who was restocking food was very friendly. The woman who checked me in at night was very friendly as well. When I checked out, that woman wasn't rude or anything, but just not as friendly - but who knows, maybe she was having a bad day. This hotel seemed to be in a safe part of town and has plenty of restaurants and shopping nearby. February 9, 2013
Rated 2.0 out of 5.0 by Holiday Inn Simpsonville I like the comfortable pillows for side sleepers. Breakfast was OK. My room was not cleaned as well as I would like. I'm not a neat freak but the microwave door and stains on it that would not come off making it appear very dirty. There were crumbs under the chest of drawers. The fitness center did not have towels or sanitizing wipes to use on the equipment. February 9, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express Stay yet We have stayed at a few different H I E's and always seems to be some type of issue but not here..... everything was great from the location to the room and the outstanding breakfast and the staff actually spoke to us. Thanks Cya next year February 8, 2013
Rated 5.0 out of 5.0 by Excellent Stay Staff was very Friendly and Helpful. Enjoyed the stay very much. January 21, 2013
Rated 4.0 out of 5.0 by Wonderful dining room. A very efficient lady running the dining room. All staff very accommendating and pleasant. January 8, 2013
Rated 1.0 out of 5.0 by dirty and nasty the room was dirty and uncomfortable. there is mildew on the shower. there was a substance on the wall next to the toilet that i do not wish to think about. the refrigerator did not work. If it had not been for the fact that I was dead tired and needed the sleep more than anything I would have spent a lot of time telling the manager exactly what I thought of the room. i will not recommend this location to anyone. November 26, 2012
Rated 4.0 out of 5.0 by Nice Place As I rember this was a really nice place. And on check in was given a nice sack of goodies as a priority member. November 23, 2012
Rated 4.0 out of 5.0 by Clean and pleasant Very nice place with all the essentials; great staff. November 17, 2012
Rated 5.0 out of 5.0 by Highly Recommended Convenient location--easy on, easy off of I-385. Friendly staff; large comfortable rooms; nice size baths; exceptionally clean; beds very comfortable. November 3, 2012
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