Rated 4.2 out of 5 by 36
Rated 3.0 out of 5.0 by Prettyfussy Efficient check in but beds, pillows, & breakfast need help
The location of this property serves our purposes as we hunt for a beach home. This was our fourth stay in the past 6 months. As usual the front desk at check in and throughout the stay was a highlight...the staff there are welcoming, efficient, friendly and helpful...can't say enough positive about them. As usual selection of fruit at breakfast limited to overripe bananas...that were so bruised they had to be discarded without eating. At least the cheese omelet and sausage were warm this visit. The bed springs rattled beneath the mattress pad when turning over ...the firm pillows were too hard and the soft pillows were lumpy. The shower head was like being power washed; somewhat painful due to inability to adjust the aged fixture to a different, gentler setting. Unfortunately the bathroom door needed some cleaning attention.,..it had coffee drips down it and appeared to have been smeared with toothpaste that the housekeeping staff failed to address. However the rest of the room was spotless and of average comfort. Not the fault of the hotel but a noisey group who occupied several nearby rooms kept room hopping and loud conversations and slamming doors until nearly midnight. All in all, for the money and location; this is the preferred accomodation immediately adjacent to Topsail Island.
October 1, 2013
Rated 4.0 out of 5.0 by Mike4781 Comfortable bed
Power out the last day. Difficult drying hair and charging phone. I would have expected some consideration for the I convince.
September 26, 2013
Rated 5.0 out of 5.0 by ASG10 Very clean, comfortable bed, great customer service
My husband and I had a wonderful experience and would definitely stay here again. Very clean rooms, the bed slept great and the front desk ladies were very nice and helpful.
September 10, 2013
Rated 4.0 out of 5.0 by Stiercc No washer or dryer available
The staff was great and extremely helpful only wish they had a washer and dryer. Plan ahead because the closest one is 15 mins away and have hours they don't promise.
September 9, 2013
Rated 4.0 out of 5.0 by Beachtrip4 Good value, horrible beds
This is an older hotel that has had some renovations. The bathrooms are on the small side and the shower heads were in desperate need of some cleaning (CLR to get rid of the deposits built up). The beds were HORRIBLE. The springs from the mattress were protruding into my back all night. My husband and I tossed an turned and barely got sleep. Other than the beds, everything else was great. Service was extra friendly and helpful. They had a good choice of breakfast foods too. The hotel was also very close (less than a mile) to public access/parking for the beach. This could be a 5 star despite the age of the hotel if the mattresses were replaced.
September 5, 2013
Rated 2.0 out of 5.0 by Fred238 Property theft in parking lot
During my stay at this particular motel I was the victim of theft. I reported to the Onslow County Sheriff's office the theft and property damage associated with the theft of my kayak. I parked in front of the motel within twenty feet of the window to my room in a well lighted area. Since there are no security cameras in the parking lot the persons responsible had an easy time. If you plan to stay at this motel DO NOT BRING YOUR KAYAK!
From talking with the deputy sheriff this was the second time within three weeks that a kayak was stolen from the roof rack of a vehicle
September 5, 2013
Rated 5.0 out of 5.0 by RJBTSI Nice Hotel, Great breakfast, staff, and room
We have stayed here before while wating to check into our home on TSI. Carol, at the front desk, is indeed very friendly, professional, and very helpful and a definite asset to the Holiday Inn Chain.
The breakfasts are always great with a plentiful selection of many different items to please almost anyone. The self-made pancake machine is a hit.
We would definitely return here again as it's only a high bridge ride to No.Topsail Beach with friendly, helpful staff and clean rooms with a relaxed atmosphere.
September 3, 2013
Rated 4.0 out of 5.0 by George707 Best Hotel in the Topsail Beach area
The staff was excellent, courteous, professional, helpful and also provided service with a smile which is not the norm today. Hotel is less than 1/4 mile from North Topsail Beach, adjacent to a very nice golf course and convenient to most anything you would need. I have traveled to over 70 countries and stayed in many hotels through my life and my total career was in the field of sales and marketing. Thus, I always notice cleanliness of the room, comfort of a room, noise level in the room, and the conveniences such as free Wi-Fi, etc. The one item I always greatly appreciate is a friendly and helpful staff. This hotel certainly fulfilled my expectations and the staff was exceptional. Remember, it is a Holiday Inn Express and not a Five Star Resort Hotel. For this level of hotel, the overall experience very satisfactory. The staff was exceptional.
August 26, 2013
Rated 3.0 out of 5.0 by Piratespatty smokers interrupted sleeping
I was very disappointed that the non-smoking policy was not enforced. Not only did I have a smoker in the adjoining room, I had a smoker in the room across the hall. I did complain and was moved to the other end of the building which was cleaner and did not smell of cigarettes.
I had to ask for extra towels every day - 2 towels per guest should be provided automatically.
August 22, 2013
Rated 5.0 out of 5.0 by aeplourde Top Notch at Top Sail
As Holiday Inn Expresses in general seem to missing the mark by cutting corners on breakfast offerings and other amenities, this facility gets it right.
Everything about the stay was outstanding. From initial greeting to staff assistance, to facility condition I could give it no less than 5-stars across the board. Add the convenient location close to excellent beaches, it goes on my list of definitely do again.
August 16, 2013
Rated 3.0 out of 5.0 by stellsNC Walls are paper thin
Room was not ready at 3 PM check in time; walls are paper-thin and I did not enjoy hearing every conversation in the hallway or in the room beside of me; nor did I enjoy the shouting and screaming from the drunken party down the hall on Saturday night. There were no linens for the pull out couch in the King Suite. My door key was deactivated every time I left the room for more than 30 minutes! For almost $200 a night, I expected better!
August 5, 2013
Rated 4.0 out of 5.0 by k520 Wonderful and helpful staff
While the hotel itself could use a makeover, the staff was superb. They helped us find a local restaurant that was absolutely wonderful and were overall very friendly and helpful.
July 30, 2013
Rated 3.0 out of 5.0 by Government Concerned customer
Upon check out the day front desk person was very rude. This happened to me the last time I was here a month ago. The same clerk and the same attitude. I can't understand why someone who is in hospitality would be working with the public with such a poor customer service attitude .
July 14, 2013
Rated 4.0 out of 5.0 by FamilyVacationfor4 Much-needed beach vacation
We stayed at this location over the July 4th week. The hotel is just a short drive (less than a mile) to a public beach on Topsail Island. We loved the location! The staff at the hotel was very kind and attentive.
The only downside was that while the hotel is very clean it is in need of some updating. They've tried to update by painting the bathroom a very pretty color, but the hotel is just old. We typically only stay at Holiday Inn Express so we are comparing to other hotels within the chain.
Breakfast was good and the staff there was constantly bringing out fresh items and emptying trash.
July 11, 2013
Rated 4.0 out of 5.0 by UncleJoe Pool
We had 3 grandchildren with us and the pool was great.
July 2, 2013
Rated 5.0 out of 5.0 by Hotelie Friendly front desk personnal and comfortable beds
We thoroughly enjoyed our stay at this hotel. The beds were very comfortable and the bathroom was roomy and had the sink inside the bathroom (a pet peeve of mine is when the sink is outside the bathroom). Nice breakfast, very convenient to the beach. We would definitely stay here again if we're in the area.
May 5, 2013
Rated 5.0 out of 5.0 by Loviemac Great bed
We enjoyed our stay, the lady that did the breakfast was AWSOME!
April 28, 2013
Rated 5.0 out of 5.0 by Bear1962 Great place to stay!!
We are so comfortable whenever we stay at Holiday Inn Express!!
We advise our friends to stay there also! Thanks for the nice hotels & service!!
April 11, 2013
Rated 3.0 out of 5.0 by Trappfarm Clogged tub drain, dirty towels, minimal breakfast
The maid should report slow drains. Towel were grey and stained.minimal breakfast.
March 31, 2013
Rated 5.0 out of 5.0 by NMCOX great room
When we arrived late at night, Angela, the desk clerk was extremely accommodating. She upgraded us to a suite , which was very appreciated. We joined the Priority Club and we will be visiting again. Our son is in the Marine Corps and is going to be stationed at Jacksonville, so we will be returning quite often.
March 30, 2013
Rated 5.0 out of 5.0 by VictoriaCaroline Home Away From Home
My husband has been working on a project at the Base near this property and we have spent a lot of time there. The staff is friendly, helpful and honest...from the front desk, the breakfast hostess, to housekeeping and maintenance. Everybody is just nice ! It's always a pleasure to stay at our home away from home !
March 22, 2013
Rated 3.0 out of 5.0 by Marinemon Convenient but...
For our purpose, the location was very convenient. The individual rooms had no exhaust fan in the bathrooms, the bathroom seemed to have mildew around the tub; there is no sound insulation between the rooms. On Thursday night, the people in the next room were having a normal social conversation. It was very difficult to go to sleep. The people were not loud. The problem was the lack of sound insulation. The staff was very helpful and friendly. I think the nightly rate was expensive given that it is off season.
March 1, 2013
Rated 5.0 out of 5.0 by Debra66 AMAZING!!!!
What an amazing all around experience. The entire hotel was very clean, all the staff was kind, courteous, and so helpful. I am already planning my next trip!
February 22, 2013
Rated 2.0 out of 5.0 by Tracey38 time for an upgrade
We have been staying here for over seven years as our family lives nearby. We have always loved this hotel. However, for the last few years I have not slept well due to the old, noisy heating/cooler units in most rooms. This last time not only was the heating unit clunking all night but the room was next to the air conditioning unit for the whole building. I was not told of this and got a total of 2 hours sleep.
The staff is wonderful. The location wonderful, and the breakfast food not bad. However, it is time to put some money into renovating the rooms. Very disappointed this trip!
January 28, 2013
Rated 5.0 out of 5.0 by JamaicanJohn Th e best place that I have ever stayed
I stayed there for almost 3 months. The staff made me feel at home and the place was keep clean and the free breakfast was awsome. I will recomand this hotel to everyone.
January 16, 2013
Rated 4.0 out of 5.0 by amb6 Outstanding Staff
I was able to stay at the Holiday Inn Express despite many other area hotels being booked. Was treated very kindly upon check-in. Room was comfortable, with all accommodations one would need. Driving time from hotel to mainside of base was 45 min., which was 15 min. less than from Jacksonville proper. Driving time to beach is under 10 min. Great stay, will stay again!
December 20, 2012
Rated 5.0 out of 5.0 by SmittyStranger Great service
The staff at Snead's Ferry are all very polite and make the stay enjoyable.
December 14, 2012
Rated 5.0 out of 5.0 by deede99 Peace and quiet
The peace and quiet is worth the short drive to and from Jacksonville. A very nice hotel.
November 6, 2012