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Rated 4.0 out of 5 by 101 reviewers.
Rated 1.0 out of 5.0 by Need to reinvest in property - Bathroom in room is terrible Staff was polite and trying to make my visit pleasant. But the bathrooms are terrible. Tub shower had cheap plastic paneling screwed to walls with nasty caulking splashed around edges. Seriously had exposed drywall screws attaching plastic paneling to walls. Tub was dingy, shower head was in poor condition. This did not just happen, this is a result of years of neglect and failure to reinvest in the property. Room has a foul smell. The no smoking rule appears to be optional. I think you have sucked the life out of this one. Time to remodel or pull brand. Some traveling with group checked out early and went to another hotel. Others directed not to stay at this location. So, it was more than just one room. You were full every night I stayed there. So, I would hope that you would have some cash to do maint. & repairs. I would rank this at a $39 per night room. November 12, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and very frindly Room was recently renovated and smelled new. Beds and pillows were very comfortable. Front desk clerk was very accomodating - in a word: fantastic! They had outstanding breakfast bar with plenty of choices. Will stay there again next time I'm in town! November 11, 2014
Rated 5.0 out of 5.0 Great service This is a great place to stay with great employees. October 28, 2014
Rated 5.0 out of 5.0 by good atmosphere The hotel offered me excellent service for the price. I have no regrets or complaints about my stay at this hotel. I am planning to stay at this hotel for my future needs and would definitely recommend this hotel to all of my family and business associates. October 24, 2014
Rated 5.0 out of 5.0 by Comfortable surroundings, great service Everything was very good. Good service, great staff, comfortable room, good bed, good pillows, good breakfast. October 19, 2014
Rated 1.0 out of 5.0 by Mold!!!!! **STAY AWAY*** Shower head full of mold!! In fact, due to moisture, the entire shower area smelt of mold and wood starting to fall apart. Room was not clean, including the duvet. Co-worker room had the same issue. The entire hotel also had a distant smell, possibly mold. October 17, 2014
Rated 1.0 out of 5.0 paid cash and still charged on my Visa upon check in I paid cash for my entire stay and they charged my credit card and still have not credited. I have called them 3 times, the front desk manager, doesn't care, poor attitude and even told me she could not locate my prior reservation to prove I stayed there Oct 7 - Oct 9. She then asked for my credit number over the phone, which I refused to give out my card number over the phone. I ended up hanging up with her as she was not able to help me. I still have a charge of $215.45 on my Visa since Oct 9th. this is unacceptable. Not happy with this location. October 17, 2014
Rated 1.0 out of 5.0 by Poor Amenities and Response to Issues I've stayed at this hotel for several weeks and one more to go unfortunately due to a project. I and my travelling colleagues have asked the hotel staff on at least 5 occassions to resolve an issue with their television system. The channels above 32 are not available in the evening and this includes all the loca (ABC,CSB,NBC,Fox) stations, still not resolved. The hotel has no ESPN channels at all! Even though the hotel lists ESPN and ESPN2 as available channels. Breaksfast is average at best! Hotel feels and appears old, showers and bath rooms are old. The most disappointing aspect is that with all the complaints by myself and travelling colleagues not once has a manager or anyone followed-up to resolve the issues. Being away from home with no respectable TV service makes for a long visit. I am a fan of IHG and Holiday Inn but in this case in South Boston stay at the other hotel in town if at all possible. October 7, 2014
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