Rated 3.9 out of 5 by 97
Rated 5.0 out of 5.0 by morgimurfilexicodi Comfortable surroundings, great service
Everything was very good. Good service, great staff, comfortable room, good bed, good pillows, good breakfast.
October 19, 2014
Rated 1.0 out of 5.0 by biztraveler123456789 Mold!!!!!
**STAY AWAY*** Shower head full of mold!! In fact, due to moisture, the entire shower area smelt of mold and wood starting to fall apart. Room was not clean, including the duvet. Co-worker room had the same issue. The entire hotel also had a distant smell, possibly mold.
October 17, 2014
Rated 1.0 out of 5.0 paid cash and still charged on my Visa
upon check in I paid cash for my entire stay and they charged my credit card and still have not credited. I have called them 3 times, the front desk manager, doesn't care, poor attitude and even told me she could not locate my prior reservation to prove I stayed there Oct 7 - Oct 9. She then asked for my credit number over the phone, which I refused to give out my card number over the phone. I ended up hanging up with her as she was not able to help me. I still have a charge of $215.45 on my Visa since Oct 9th. this is unacceptable. Not happy with this location.
October 17, 2014
Rated 1.0 out of 5.0 by Charles64 Poor Amenities and Response to Issues
I've stayed at this hotel for several weeks and one more to go unfortunately due to a project. I and my travelling colleagues have asked the hotel staff on at least 5 occassions to resolve an issue with their television system. The channels above 32 are not available in the evening and this includes all the loca (ABC,CSB,NBC,Fox) stations, still not resolved. The hotel has no ESPN channels at all! Even though the hotel lists ESPN and ESPN2 as available channels. Breaksfast is average at best! Hotel feels and appears old, showers and bath rooms are old. The most disappointing aspect is that with all the complaints by myself and travelling colleagues not once has a manager or anyone followed-up to resolve the issues. Being away from home with no respectable TV service makes for a long visit. I am a fan of IHG and Holiday Inn but in this case in South Boston stay at the other hotel in town if at all possible.
October 7, 2014
Rated 5.0 out of 5.0 by soup1234 stay
my stay was great . I travel to this area each month and I stay here .
September 19, 2014
Rated 4.0 out of 5.0 by Ashley4567@9 Bathrooms needs work
Bathrooms needs better paint jobs & looks dirty but it's not
September 10, 2014
Rated 1.0 out of 5.0 by Scott L 9 Roaches in room
Roaches yes roaches in our room, not water bugs as suggested by the clerk. I could spend more time on this dump but I won't. Stay away.
September 8, 2014
Rated 1.0 out of 5.0 by Shockdog This place is terrible
I make it an effort to stay at Holiday Inn Expresses around the country while on business. This place should not be representing the IHG brand and it should be embarrassed to have the H.I.E. sign displayed outside. the room was nasty and the ceiling had been patched poorly, the bathroom had work done in it and was poorly done also. the tub/shower had a super slippery floor for some reason. the air conditioner did not work correctly and the staff said it would be replaced. I had to stay there from wed thru Monday morning and it was never fixed.....great for those southern Virginia hot August nights.....thanks.. the pool was dirty, the treadmill was super outdated and would not work correctly. I can not give one positive remark about this place except Sherry was very nice at check in. If I did not know there were great IHG places around the country I would not ever stay at another one while traveling, it was a very rare experience. This place should definitely not be a Holiday Inn Express!!!
August 31, 2014