Rated 1.0 out of 5.0 by Depressed Rock and a Hard Place!
We had tickets to the NASCAR race at nearby Martinsville. The race was sold out as we're all of the area hotels. I booked a king room with a pull-out sofa for my wife and two children and received my confirmation. When we arrived, we were told that the sofa-beds were old and had been removed. They had not been replaced due to cost. We were offered a room with two queen sized beds, which would've been an acceptable alternative except that they were all smoking rooms. We were forced to look at several rooms which reeked of smoke and asked to choose the best one. Although none of them were acceptable, we had driven over six hours and paid hundreds of dollars for our tickets to the race. The only offer was to choose a room and spray a deodorant spray to try to lessen the smell. We were extremely uncomfortable and will never stayatthat hotel again. I relied on Holiday Inn and my Priority Club Membership to provide better.
April 15, 2013
Rated 5.0 out of 5.0 by krp87 Great Hotel
This is a great property. Very clean and quiet. The staff was extremely helpful and courteous. Would definitely recommend this hotel.
April 9, 2013
Rated 5.0 out of 5.0 by luckystuck Just wonderful
My stay was just wonderful loved the remodeling that had been done in the bathrooms. The staff was very attentive and helpful. The room was clean and when asked the housekeeping staff made sure I had extra towels.
March 26, 2013
Rated 2.0 out of 5.0 by DChiefs In Serious Need of an Update
Water leaks/stained ceilings everywhere. Had a silverfish bug in my sink one night. Basically, this location does not live up to the standard that I am accustomed to for Holiday Inn.
On the positive note, the staff was very friendly and helpful.
March 20, 2013
Rated 5.0 out of 5.0 by david69 wonderful hotel and staff
i had to come here to visit my father and help him out with some stuff. as soon as i arrived i felt very welcome at this hotel. the staff at the desk was wonderful and very warm. my room was very comfortable and i just love that bed. in the morning, i went down to check out the breakfest and it was so much more than expected. the food was very good and the breakfest host was wonderful and very nice. i love this hotel and will be back.
March 20, 2013
Rated 5.0 out of 5.0 by Marcia The Good, the bad & no ugly
Arrived and loved my room but there was no shower curtain or shampoo. The desk clerk (Kelly) came immediately and put one up for me. The third day there I got sick. I was in the middle of doing laundry. I managed to get one load out of the dryer but there was another drying. I asked the maid Carolyn to just take them out of the dryer for me and throw them on the chair. She went above and beyond and hung the blouses up and folded the few other things. I had to lay down on the bed with a cool washcloth on my head (by now I realized it was a migraine headache) and then I had to use the bathroom...it was locked. Kelly to the rescue again. She came soon and after two attempts got it open....and just in time! Although there were shortcomings like things missing and noise from the stairway...the staff made up for it and I enjoyed my stay for the most part. Special thanks for Kelly and Carolyn!!
I would stay here again. =)
March 12, 2013
Rated 5.0 out of 5.0 by Cherell1230 Very nice for the money!
Just wanted to get away for a night with the hubby and it was awesome! The room was clean and comfortable, heat worked perfectly....no complaints.
We especially enjoyed the thank you bags for becoming rewards members! We will be back.
February 28, 2013
Rated 5.0 out of 5.0 by luckystuck Fantastic service, Great Atmosphere!!!!
What can I say the Staff was fantastic, loving the new uniforms, the staff look very professional and they do their very best to be helpful. Making me feel more like I am coming home and not just another customer.
I travel here often for business and look forward to seeing the gang here, they always speak to me and help with anything that comes up and some go above and beyond to make my stay even better.
The remodeling is looking really good.
January 29, 2013
Rated 3.0 out of 5.0 by 14hokies Hotel clerk unacceptable
I'm a platinum member and usally this helps me get a room upgrade. In this hotel it seems it worked the opposite way. Instead of giving me a king non-smoking room, they tried to put me in a smoking handicap room. I told the female clerk this was not, acceptable. Then she tried to put me in a room which wasn't a king bedroom. Only after telling her if I didn't get the type of room I booked I wasn't staying did she finally give me the room I requested. This review was written on 1/28/13 by a disgruntled Hokie. PS .The clerk never ever gave an apology.
January 28, 2013
Rated 5.0 out of 5.0 by West534 Comfortable
I was able to get a room with a king bed and a bid desk. It helped me get my work done and let me have a good rest.
January 28, 2013
Rated 5.0 out of 5.0 by redot12 comforable beds and great service
great hotel with nice stuff clean room with a wonderful breakfast
January 23, 2013
Rated 5.0 out of 5.0 by MAC23 Very Friendly
Staff is great! The beds are so comfortable! The room was clean. The caroet looked new.
January 22, 2013
Rated 5.0 out of 5.0 by Hoover Quiet friendly clean
I have just started staying at this hotel and the staff here are great. They really make you feel welcome. The rooms are clean and the breakfast is great. I will be back in the future.
January 22, 2013
Rated 5.0 out of 5.0 by luckystuck Wonderful Staff and beautiful remodeling
The staff was absolutely Wonderful, they were very happy to assist with any needs I had and the remodeled bathrooms and new carpets look great. My room was very comfortable and I was able to relax and unwind easily.
January 19, 2013
Rated 5.0 out of 5.0 by luckystuck Very Nice!!!
The hotel has remodeled the bathrooms and put in new carpet. It looks very nice. The staff is outstanding, very friendly and make you feel at home. I travel all over the United States and I can honestly say this is one of the best hotels that I have stayed in. I will be returning to the area on business and will stay here again.
January 17, 2013
Rated 3.0 out of 5.0 by HLPro Good Service
The door to my area the first night was not secured.
January 16, 2013
Rated 2.0 out of 5.0 by track Hotel getting worn
our room did not have a clean and fresh feeling. the shower head did not spray as intended and most of the water came out the tub spout.
November 15, 2012
Rated 5.0 out of 5.0 by darryl Everything was great and the staff is wonderful
I checked in late at night and the desk clerk was a wonderful person. The bed was very comfortable and the room was very clean. The next morning the breakfest was great!! The front desk lady that checked me out was very, very nice. I will be back!!!
November 3, 2012
Rated 4.0 out of 5.0 by BerkshireBob Convenient and reasonabe
This hotel is conveneint for my purposes. The staff are friendly and accomodating. Rooms are comfortable and clean with very comfortable bedding. The microwave and fridge are a big plus in an area without a lot of good restaurants. my room needed some cosmetic maintenance in that the bathroom door was coming apart at the floor not a big deal, but rather unappealing. All in all, a good value.
October 27, 2012
Rated 5.0 out of 5.0 by JeeZme Everything is Outstanding at this location.
Just super on all fronts. Comfortable room, bed, and sofa. Free internet access is awesome. The breakfast cant be beat anywhere at these prices. Safe and secure area. Young and old love this place.
October 26, 2012
Rated 4.0 out of 5.0 by Visitor99 Nice, no complaints
Comfortable, clean, great breakfast, nice staff. The room also had a micro wave and refrigerator. Free wifi was also a plus
October 21, 2012
Rated 5.0 out of 5.0 by LuckyLady Great place to stay
My husband and I needed a place to stay for one night as we traveled south through Virginia. We found this hotel to be clean, comfortable and quiet. Although we arrived after 11 pm, we were warmly greeted by the desk clerk and each provided with courtesy snack bags as Priority Club members. All staff members we encountered were very friendly. Our brief overnight stay could not have been more restful and pleasant.
October 14, 2012
Rated 2.0 out of 5.0 by Linny Convenient location and good price, but room needed upgrades.
We don't spend much time in our room when we travel so I can overlook a lot for a good price, but the sofa and rug were badly stained, the bath room smelled musty, the fan didn't work and so the bathroom easily became foggy and the tub surround was cracked. I would take a shower, but a bath was out of the question.
The staff were all wonderful and efficient.
October 12, 2012