Rated 4.1 out of 5 by 83
Rated 5.0 out of 5.0 by vm47 Great
The service I received from all staff was great and everything was just perfect.
July 1, 2014
Rated 5.0 out of 5.0 by cheese man good bed
I would stay here again! dddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
June 26, 2014
Rated 5.0 out of 5.0 by Zukeper Great customer service!
Every employee we met from the front desk, housekeeping on the floor, and at breakfast was very friendly and helpful! The hotel has clean, large rooms that have been renovated with new carpet and furnishings. The paint job in the bathroom was a little sloppy but that didn't affect the quality of our stay. Enjoyed having a microwave, fridge, and flat-screen TV in room with plenty of channels. Another bonus is the bath & body works amenities! The free Wi-Fi connection was great compared to most hotels we've stayed in. Would definitely recommend this hotel!
June 21, 2014
Rated 3.0 out of 5.0 by sly48 Comfortable bed and attractive outside exterior.
Beds were comfortable. Need more linens provided in bathroom but staff more than helpful to get you more when asked. Booked two (2) queen bed rooms during this stay. One rooms air conditioning did not work, could not change rooms as the hotel was fully booked. Cleanliness of rooms were good. Noise level was fine. Felt safe. Breakfast area was attractive, but tables were not cleaned on a regular basis. Ran out of hot food items on the breakfast bar two hours before end of breakfast time. We were told they were out of these items after spending considerable amount of time tracking down the dining hostess. Adequate ice available for any coolers that needed it. Exterior of building is attractive. Has adequate parking spaces. Did enjoy the coffee in the dining area, but this also ran out and had to wait for more.
June 20, 2014
Rated 2.0 out of 5.0 by Jimmaneecrickets Many times
Have stayed in dozens ad dozens of Holiday Inns in the past ten years. The one in South Boston was one of the less qualitative Holiday I've ever stayed in. It is a much older one and not as upmarket as most. Too cramped as well.
Sorry, but there are many more Holiday Inns of high quality.
June 10, 2014
Rated 5.0 out of 5.0 by sdw0954 Great place, great price.
I have stayed at the Holiday Inn Express-South Boston two different times. Each time the staff has been friendly and the rooms are clean. They are competitively priced with the other hotels in the area. Security of the establishment is plus. I don't feel I need to worry about my vehicle or personal property while a guest. I will continue to stay at this site anytime I come to town.
June 3, 2014
Rated 3.0 out of 5.0 by JCBUDDYCC Great service but have stayed at nicer Expresses
The front desk staff was excellent. I was missing an alarm clock in my room and the front desk staff went out of their way to find me one. The work out equipment was terrible. Both treadmills sounded like they were going to fall apart when using them and the bike looked like it was falling apart so I didn't even try it. No elliptical and no room for anything else or even space to stretch. The room was clean but in need of updating with trim falling down and the shower could have used a refresh on the caulk. If I had to stay longer than 1 night again I would stay someplace else that had more amenities.
May 18, 2014
Rated 2.0 out of 5.0 by travlin1 Smoky and Dank
I wouldn't recommend this location unless you're a smoker. The smoking rooms in this hotel are on both floors and centrally located, so in reality every room is somewhat of a smoking room.
The property might have been repurposed to be an HI Express, but it takes more than a can of paint. In fact, it could use a little more paint applied more expertly. The bathroom, especially, was sketchy with a corroded showerhead. The door to my (second) room (after moving because my first non-smoking room reeked of smoke) barely worked as the bolt hole had been completely ripped out. Luckily, the person who tried to get into my room in the middle of the night was unsuccessful due to the locks. Won't be staying here again.
March 18, 2014
Rated 5.0 out of 5.0 by Lil Me awesome
from the front desk staff to the housekeepers to the rooms being comfortable and clean, I would highly recommend. will be staying again.
February 3, 2014
Rated 5.0 out of 5.0 by upperlevel12 atmosphere
very cordial employees, great parking. felt safe while staying there.
very good breakfast and clean.
January 14, 2014
Rated 5.0 out of 5.0 by Lil Me Exellent
Very comfortable rooms, knowledgeable, friendly, helpful staff. Would definitely recommend.
January 13, 2014
Rated 2.0 out of 5.0 by upperlevel12 Too much smoking and shoddy bathrooms
The lobby is quite attractive, the breakfast is beyond what is expected, but the staff cigarette smoking near the lobby, especially the maids in the laundry room, is over powering for the rooms near by and the dining room. Early this year they told me the bathrooms were being redone, but they look the same. The shower curtain smelled funky and the sheets were old and pilled. The maid very nicely changed the shower curtain for me for the 2nd night, but the sheets seemed just as bad. The place is kind of beat up~lots of construction workers stay there and they smoke in the smoking bedrooms which are right next to the nonsmoking. The men are surprisingly quiet and polite, though, call me Ma'am. I hope I don't have to stay there again ~ its hard with the smoking.
January 12, 2014
Rated 3.0 out of 5.0 by rmlentz Overall quality
We have been staying at this location for more than 14 years. The overall quality of upkeep is just average. The bathroom in our room (116) looked as though it was only half done. The door is damaged at the bottom and is need of repainting, hinges rusty and old, tub enclosure is beige..tub is white, all caulk looks like a 5 year old did it. Wood work repair between door and tub was not done properly..looked like they used spackle instead of replacing wood trim.
The noise levels seemed to be a lot worse than prior visits for some reason. TV and conversations from the room next door, hallway noise..In the past we seemed to be at the end of a hall, so maybe that's why this visit seemed so noisy. We have always asked to be away from the ice machines and elevator because we know that they are always noisy.
Our children and grandchildren still live in the area, and we do come back there to stay. However, based on this last visit we may look elsewhere, in spite of the price difference.
January 9, 2014
Rated 2.0 out of 5.0 by PHK66 Smelled of Smoke
The whole hotel smelled of smoke. The room was supposed to be non-smoking but it smelled of smoke! The TV signal was not good you could not get a clear picture on the TV. Would not stay here again!
January 7, 2014
Rated 2.0 out of 5.0 by nana05 Hotel stay
The lady at the front desk was rude. The bathroom needed a remodel. Looked old and dirty. I stay at a lot of holiday inns but will not stay there again
January 1, 2014
Rated 5.0 out of 5.0 by Asiam1125 `Great Stay
When I checked in the Front desk clerk was friendly. When I got to the room it was spotless. The room looked freshly painted and it looked great. The housekeeping staff did a great job. Breakfast bar was clean and everything was hot. the hostess was so nice. I had a wonderful stay at this property.
January 1, 2014
Rated 3.0 out of 5.0 by Ritamae room not serviced
First day of check in great, got same room had had before been there a few times, checked out to go to different area in Va., came back got a different room. To begin with no liners for ice bucket. Second day not serviced at all trash still in floor in tied up plastic bag that I did. Had to go to front desk when returning at night to get shampoo, conditioner, Kleenex, toilet tissue, trash liners, ice liners, towels and bath mat also no coffee or cups didn't get those. I made the bed up. Next day left came back in afternoon still nothing done. The bed sheets were changed in 3 days I was in the room. I had to take the 2 day towels to the housekeeper and ask what to do with them, the comment I got was or I thought they were clean, rolled up all together on the back of commode means clean. The floor was never vacuumed the 3 days I was in room, how I know I dropped a piece of tissue in 2 different places and one was still there and the other was picked up and left on the nightstand, so that wasn't cleaned. Seems like corners were been cut. I only got I'm sorry. There should be some recourse for that, that's uncalled for. When I was working in the hotel business you got your room at no charge and made sure it was better the next time in your room. I think I deserve a credit.
The breakfast is great, the workers were very friendly and helpful and the area was kept clean. Good Job.
I have family there so I may think about the one next door, we'll see.
December 31, 2013
Rated 5.0 out of 5.0 by Neisha6363 December
I can't wait until I come back to town. The Holiday Inn treat me good always
December 30, 2013
Rated 1.0 out of 5.0 by Gorasej Worst stay ever, should have taken my tent!
First room was at the opposite end of the building on the top floor. After dragging my suitcase all the way there the room hadn't been made up from the prior occupant. Bath room dirty, bed unmade, trash on the floor, room at 50 degrees and the TV blaring. How could housekeeping miss this? Trucked my suitcase back to the front desk. They seemed astounded that the room wasn't ready.
Second room was adjacent to the middle stairwell. So other hotel guests stomped up and down the stairs and kept me awake until midnight and then woke me up permanently at 5:00am. FIrst night, not restful at all and certainly not pleased.
Second night tried to get to bed early (knew I would be awakened periodically) however the hotel was being painted so the compressor noise across the hallway kept me awake. I told the desk clerk about the painters and the noise but she just shrugged her shoulders and ignored me.
Bottom line, if you have a choice between this hotel and a tent (regardless of weather) choose the tent!
December 17, 2013
Rated 5.0 out of 5.0 by Yoyo95 Another comfortable visit, love the new sofa.
I had a wonderful stay as I have many times before. The staff are always so helpful with finding different places to eat. The best so far was this Mexican place not even a 1/2 mile away. I will continue choosing this hotel when I am traveling in this area.
December 8, 2013
Rated 5.0 out of 5.0 by Rkpal Friendly staff and good value
Great value! There is a grocery store and a wonderful Mexican restaurant within walking distance. Friendly staff. Free breakfast (decent). I would stay here again.
December 1, 2013
Rated 5.0 out of 5.0 by Pete2560 comfortable stay.
We stayed here before and every time we enjoy. Nearby Mexican restaurant has very good food. We will stay here again.
November 28, 2013
Rated 5.0 out of 5.0 by vm47 Business travel
I've come to enjoy HI Express properties. This continued to deliver on my expectations and overall experience. Nice bed and bedding with a renovated bathroom. Breakfast was solid and staff helped me get to my appointment on time Which was great add I'm not as familiar with the area. Overall a very good experience. Next time I come to visit my client will be staying here for sure.
November 26, 2013
Rated 5.0 out of 5.0 by Komet Bed not to my liking...
a little too hard for my taste but still quality bedding. Some would find it luxurious.. OK the paint job in the bathroom is a little edgy...good excuse to get your business done quicker....Other than that, everything else is wonderful. Expect, professional desk, house keeping and breakfast personnel , great hot/cold breakfast selection, very quiet, safe and secure. I stay here 7-10 nights a year and will continue to do so...
November 23, 2013
Rated 5.0 out of 5.0 by Cheri07 Never Disappoints!
Another fantastic stay! I can't say enough about this property!
November 18, 2013
Rated 5.0 out of 5.0 by Alexander2111 A home away from home
MY HOME IN BOSTON VIRGINIA , nice comfy beds with plenty of fluffy pillows , clean crispy sheets and flat screen tv . Staff are always there for you , breakfast is excellent start for your day with plenty of healthy items , I hope that they had an indoor pool , water pressure in the tub is better that mine home . I would recommend this hotel to everyone going to Boston
November 6, 2013
Rated 5.0 out of 5.0 by vm47 Great Place to Stay at an afffordable Price
I was on a business trip. Being a small business owner always look for quality and value. This hotel provided me both. The staff was very professional and courteous. Check in and check out was very fast and efficient. Room was very nice and comfortable and cozy. I had a good night sleep. Breakfast was nicely presented and had good healthy choices. I will stay at this hotel again and recommend this hotel
November 5, 2013
Rated 5.0 out of 5.0 by PHK66 Great Service and Value
I always stay at Holiday Inn Express wherever I go. It is a great brand for business travelers like me. I was greeted very warmly by the front desk staff. My check in was a breeze. The room was very cozy and comfortable and quiet. The bed was well made and very comfortable. I slept thru the night without any problems. The breakfast was excellent with plenty of healthy choices.
Manager Dianna was very cordial and pleasant. I could feel the southern hospitality.
Although South Boston being a small town, there were plenty of restaurants nearby to get a decent meal.
I was very pleased with the service and the value this hotel offered. I will certainly stay at this hotel once again and recommend to others.
November 1, 2013
Rated 5.0 out of 5.0 by PHK66 Great night sleep
I continue to enjoy each HIE I stay in, from friendly staff, clean rooms and extremely comfortable beds! My only concern was that the room doors were difficult to shut tight and locking mechanisms seemed loose. This would not detract from me recommending this hotel, but I felt the need to bring it to your attention
November 1, 2013
Rated 5.0 out of 5.0 by Cheri0706 Another exceptional stay!
Once again, we were 100% satisfied with our stay at this property. Food was excellent, beds were heavenly, and front desk staff was friendly and helpful. Our favorite destination for a quick getaway that feels like home away from home.
October 21, 2013