Rated 4.0 out of 5 by 100
Rated 1.0 out of 5.0 by Scott L 9 Roaches in room
Roaches yes roaches in our room, not water bugs as suggested by the clerk. I could spend more time on this dump but I won't. Stay away.
September 8, 2014
Rated 1.0 out of 5.0 by Shockdog This place is terrible
I make it an effort to stay at Holiday Inn Expresses around the country while on business. This place should not be representing the IHG brand and it should be embarrassed to have the H.I.E. sign displayed outside. the room was nasty and the ceiling had been patched poorly, the bathroom had work done in it and was poorly done also. the tub/shower had a super slippery floor for some reason. the air conditioner did not work correctly and the staff said it would be replaced. I had to stay there from wed thru Monday morning and it was never fixed.....great for those southern Virginia hot August nights.....thanks.. the pool was dirty, the treadmill was super outdated and would not work correctly. I can not give one positive remark about this place except Sherry was very nice at check in. If I did not know there were great IHG places around the country I would not ever stay at another one while traveling, it was a very rare experience. This place should definitely not be a Holiday Inn Express!!!
August 31, 2014
Rated 5.0 out of 5.0 by EarlF Good travel hotel
good hotel for business travel. friendly staff, comfortable room, good internet.
only issue I had is that the towels were thin.
August 27, 2014
Rated 2.0 out of 5.0 by pcman99 Room were too smelly
Even though the rooms were supposed to be NON-SMOKING, they smelt like a wet cigarette. The elevator placement in the hotel is in a bad place. The staff was not helpful. They night staff was too interested in flirting with the construction workers that were staying there than helping other guests. The parking lot was too small for all the work trucks and other vehicles that was there. The towels were only replaced after I used them all. Instead of leaving the ones I hung up to dry, they just took them and didn't even bother to replace them. Not up to par with other Holiday Inn Express hotels I have stayed in. Not even close.
August 23, 2014
Rated 2.0 out of 5.0 by MJMOSC Bed good
Bad odor in room
Terrible lighting in bathroom
TV didn't work well
Breakfast not up to H inn quality, ie, no fruit, etc.
August 11, 2014
Rated 5.0 out of 5.0 by lgbnaf42 outstanding room all in all
Was there for the night for work. the staff was very polite during the check in process and the room was the best that i have had during my work period from July-Aug
August 4, 2014
Rated 5.0 out of 5.0 by Herd1981 Quiet Large Room
The room was much larger than expected. The hallway smelled a bit of smoke masked with room freshener, however, the room did not have the smell of smoke. The bathroom lighting was a little dim, but not impossible to work with. I would like breakfast to be until 11:00 especially on the weekend. The front desk staff was very helpful with directions to local restaurants.
July 30, 2014
Rated 5.0 out of 5.0 by Caddi-Shack Great Place to Rest!
The pillows were like sleeping on a cloud. The bed was nice and firm. We awakened refreshed and ready to travel. We were also invigorated by the shower. It was a great stopover!
July 29, 2014
Rated 5.0 out of 5.0 by bhash Enjoyed
The staff was friendly and attentive!
The complimentary breakfast buffet was perfect for our family. Plenty of options, so everyone can find something they like.
Front desk staff is efficient and friendly.
July 26, 2014
Rated 5.0 out of 5.0 by patti 1128 great place to stay
This is one of the nicest hotels we have stayed at. This is a pet friendly hotel and our pet was just as welcome as we were.
July 18, 2014
Rated 1.0 out of 5.0 by kathy16 Needs Improvement
The staff was quite helpful in getting the VERY slippery bathroom floor cleaned, but the overall bathroom and room condition were not very clean. Linens seemed clean, but are very worn and thin; bedsheets were nubby from use. Staff were helpful, polite and cheerful. Hotel seems to need overall cleaning and maintenance. Also, the non-smoking and smoking rooms are not separated...they are interspersed over the entire floor (at least on the 1st floor), so do not expect to NOT smell cigarette smoke.
July 14, 2014
Rated 5.0 out of 5.0 by Nikki69 Great Service Clean Hotel
The only complaint I have is the beds are hard everything else was great this was my 2nd stay at this hotel
July 14, 2014
Rated 5.0 out of 5.0 by eto1947 FURNITURE IN GUEST ROOM
In my view, the task chair in room 211 wasn't up to par. Each room should have at least two comfortable chairs.
Overall, I enjoyed my stay and found the beds and other furniture to be comfortable.
The wrapping on the soap in the bathroom was difficult to open!
July 12, 2014
Rated 5.0 out of 5.0 by Nita@515 ?
Great all-around accomodations. Most comfortable bed and great service.
July 8, 2014
Rated 5.0 out of 5.0 by Sherry1899 Comfotrable beds and great service
Rooms were clean and beds very comfortable. Very friendly staff. They welcome my dog. The only thing that was negative is the walls are thin you can hear people talk in the other rooms. I would stay there again.
July 7, 2014
Rated 5.0 out of 5.0 by Cheri0706 Excellent Stay!
Once again, this property has exceeded my expectations. My absolute favorite place to visit!
July 6, 2014
Rated 5.0 out of 5.0 by dllecher Hotel
Nothing to add. This was a nice hotel. Iin the right area
July 5, 2014
Rated 5.0 out of 5.0 by vm47 Great
The service I received from all staff was great and everything was just perfect.
July 1, 2014
Rated 5.0 out of 5.0 by cheese man good bed
I would stay here again! dddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
June 26, 2014
Rated 5.0 out of 5.0 by Zukeper Great customer service!
Every employee we met from the front desk, housekeeping on the floor, and at breakfast was very friendly and helpful! The hotel has clean, large rooms that have been renovated with new carpet and furnishings. The paint job in the bathroom was a little sloppy but that didn't affect the quality of our stay. Enjoyed having a microwave, fridge, and flat-screen TV in room with plenty of channels. Another bonus is the bath & body works amenities! The free Wi-Fi connection was great compared to most hotels we've stayed in. Would definitely recommend this hotel!
June 21, 2014
Rated 3.0 out of 5.0 by sly48 Comfortable bed and attractive outside exterior.
Beds were comfortable. Need more linens provided in bathroom but staff more than helpful to get you more when asked. Booked two (2) queen bed rooms during this stay. One rooms air conditioning did not work, could not change rooms as the hotel was fully booked. Cleanliness of rooms were good. Noise level was fine. Felt safe. Breakfast area was attractive, but tables were not cleaned on a regular basis. Ran out of hot food items on the breakfast bar two hours before end of breakfast time. We were told they were out of these items after spending considerable amount of time tracking down the dining hostess. Adequate ice available for any coolers that needed it. Exterior of building is attractive. Has adequate parking spaces. Did enjoy the coffee in the dining area, but this also ran out and had to wait for more.
June 20, 2014
Rated 2.0 out of 5.0 by Jimmaneecrickets Many times
Have stayed in dozens ad dozens of Holiday Inns in the past ten years. The one in South Boston was one of the less qualitative Holiday I've ever stayed in. It is a much older one and not as upmarket as most. Too cramped as well.
Sorry, but there are many more Holiday Inns of high quality.
June 10, 2014
Rated 5.0 out of 5.0 by sdw0954 Great place, great price.
I have stayed at the Holiday Inn Express-South Boston two different times. Each time the staff has been friendly and the rooms are clean. They are competitively priced with the other hotels in the area. Security of the establishment is plus. I don't feel I need to worry about my vehicle or personal property while a guest. I will continue to stay at this site anytime I come to town.
June 3, 2014
Rated 3.0 out of 5.0 by JCBUDDYCC Great service but have stayed at nicer Expresses
The front desk staff was excellent. I was missing an alarm clock in my room and the front desk staff went out of their way to find me one. The work out equipment was terrible. Both treadmills sounded like they were going to fall apart when using them and the bike looked like it was falling apart so I didn't even try it. No elliptical and no room for anything else or even space to stretch. The room was clean but in need of updating with trim falling down and the shower could have used a refresh on the caulk. If I had to stay longer than 1 night again I would stay someplace else that had more amenities.
May 18, 2014
Rated 2.0 out of 5.0 by travlin1 Smoky and Dank
I wouldn't recommend this location unless you're a smoker. The smoking rooms in this hotel are on both floors and centrally located, so in reality every room is somewhat of a smoking room.
The property might have been repurposed to be an HI Express, but it takes more than a can of paint. In fact, it could use a little more paint applied more expertly. The bathroom, especially, was sketchy with a corroded showerhead. The door to my (second) room (after moving because my first non-smoking room reeked of smoke) barely worked as the bolt hole had been completely ripped out. Luckily, the person who tried to get into my room in the middle of the night was unsuccessful due to the locks. Won't be staying here again.
March 18, 2014
Rated 5.0 out of 5.0 by Lil Me awesome
from the front desk staff to the housekeepers to the rooms being comfortable and clean, I would highly recommend. will be staying again.
February 3, 2014
Rated 5.0 out of 5.0 by upperlevel12 atmosphere
very cordial employees, great parking. felt safe while staying there.
very good breakfast and clean.
January 14, 2014
Rated 5.0 out of 5.0 by Lil Me Exellent
Very comfortable rooms, knowledgeable, friendly, helpful staff. Would definitely recommend.
January 13, 2014
Rated 2.0 out of 5.0 by upperlevel12 Too much smoking and shoddy bathrooms
The lobby is quite attractive, the breakfast is beyond what is expected, but the staff cigarette smoking near the lobby, especially the maids in the laundry room, is over powering for the rooms near by and the dining room. Early this year they told me the bathrooms were being redone, but they look the same. The shower curtain smelled funky and the sheets were old and pilled. The maid very nicely changed the shower curtain for me for the 2nd night, but the sheets seemed just as bad. The place is kind of beat up~lots of construction workers stay there and they smoke in the smoking bedrooms which are right next to the nonsmoking. The men are surprisingly quiet and polite, though, call me Ma'am. I hope I don't have to stay there again ~ its hard with the smoking.
January 12, 2014
Rated 3.0 out of 5.0 by rmlentz Overall quality
We have been staying at this location for more than 14 years. The overall quality of upkeep is just average. The bathroom in our room (116) looked as though it was only half done. The door is damaged at the bottom and is need of repainting, hinges rusty and old, tub enclosure is beige..tub is white, all caulk looks like a 5 year old did it. Wood work repair between door and tub was not done properly..looked like they used spackle instead of replacing wood trim.
The noise levels seemed to be a lot worse than prior visits for some reason. TV and conversations from the room next door, hallway noise..In the past we seemed to be at the end of a hall, so maybe that's why this visit seemed so noisy. We have always asked to be away from the ice machines and elevator because we know that they are always noisy.
Our children and grandchildren still live in the area, and we do come back there to stay. However, based on this last visit we may look elsewhere, in spite of the price difference.
January 9, 2014