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Rated 4.5 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Excellent Stop-over Upon check-in, the staff recognized my Platinum status right away and upgraded us to a space double Queen suite. This was an excellent stop-over for our road trip to Disneyland. The breakfast bar had lots of kids friendly choices. They even had chocolate soy milk available. We will be staying here again on our return road trip home. I highly recommend this property. April 12, 2014
Rated 5.0 out of 5.0 by Feels like home away from home I stay here a lot on business and the staff and comfort of the beds makes me feel like a home away from home. Thank you Holiday Inn Express for all your friendly staff and comfort. April 5, 2014
Rated 5.0 out of 5.0 by EXCELLENT Staff I stay most every week at a hotel for business and the staff here are at the top of the pile and the accommodations are excellent as well. I asked the maid how to adjust the heater/ac unit so that the fan did not blow all the time. She said she was unsure and would have maintenance contact me. 5 Minutes later the head of maintenance was at my room to discuss. Said, "oh, you have one of the older units" these can not be adjusted as just the heat element comes on and off as needed and the fan always blows. I will replace it for you tomorrow morning while you are out. Next day I had a brand new wall unit in my room. UNBELIEVABLE, Far exceeded my expectations! March 28, 2014
Rated 5.0 out of 5.0 by Excellent Hotel As is the case with most Holiday Inn Expresses, the quality of the experience was excellent. Clean and updated rooms, friendly and caring staff, easy checkin and checkout...I enjoyed my stay! March 21, 2014
Rated 3.0 out of 5.0 by Two Queen Size Bed is Great When most hotels didn't have room for us with two queen beds, this Inn accommodated us. The concierge made such good recommendations on where to dine. They are helpful. I just love the fact that we can bring our tiny dog in the room with us. The location is only a few miles from the mall, and restaurants. The inn has an indoor pool. March 13, 2014
Rated 5.0 out of 5.0 by Fabulous bed and amenities. This was a beautiful room and comfortable bed, however it was right next to the equipment room. I was wakened by noise through the wall, voices etc. when the easy check out bills were distributed at 3:30 AM. Staff was great and the breakfast was tasty. March 7, 2014
Rated 3.0 out of 5.0 by Avoid the second floor, and you're probably good We stayed here for the Oregon Swimming Championships February 22. The Holiday Inn Express chain is great, but in this particular stay we had several issues. 1. When the hotel is expecting a large number of people checking in at one time (say when a block of rooms is requested for a particular group) it would help to have enough staff on-hand to expedite check-in. We had a long line of people trying to get rooms. We are HIE priority club members and didn't get any water or other perks like we usually do. Probably because it was so freaking busy. 2. No roll-aways at this hotel? Really? We have stayed at other HIEs with roll-away beds. This was a huge problem for us. Our mistake for not confirming if they were available in advance. 3. No ice machine on the second floor. Really? How much money does HIE save in making a floor full of people go up a floor or down a floor to get ice? VERY inconvenient and also, there was NO signage on the floor stating this. I wandered around the entire floor before going back to my room and looking up the information. So this made for a long trek twice. I knew better than to call the front desk...they had their hands full with a long line of people checking in. 4. The people staying above us on the third-floor were likely part of the tattoo convention because they came back after the bars had closed (1:30/2 am maybe?) and proceeded to drop their bowling balls on the floor (what else could POSSIBLY be that loud?), take a couple showers, and walk back and forth in their room (what are you doing, getting exercise??????) for at least an hour before finally going to bed. The only thing good about this was the fact that when we had to get up early the next morning to go to our swim meet, these wonderful people were sleeping it off and not crowding us out of the breakfast area. Sorry for so many complaints...usually have a good stay. Next year please put the rowdy-looking people on the first floor. I will be requesting a third-floor room next year. The second floor is for chumps. February 26, 2014
Rated 5.0 out of 5.0 by Wonderful Staff and Great Management I stay here for business quite often and the staff is always wonderful to work with and the beds are comfortable. The manager is a gem. Will always stay here for business. February 15, 2014
Rated 5.0 out of 5.0 by This Holiday Inn Express continues to care for their Guests I have been using this location when I am in the area for the last ten years, and I can always count on the staff to provide a clean, updated Hotel! The breakfast is what we usually expect from our Holiday Inn Ex. and well presented. During a recent stay the hotel was accomadating many area folks due to power outages from a winter storm and the staff was doing a great job to keep everone hosted in a GREAT way! I would recommend this location for anyone looking for a family oriented hotel with a great breakfast. Eugene / Springfield area has many things to explore while in the area. February 14, 2014
Rated 5.0 out of 5.0 by Overall Good Stay Rooms were clean and nice. Comfortable beds. A little over priced, but will stay again. February 5, 2014
Rated 2.0 out of 5.0 by No mini-fridge or microwave? While the experience was otherwise what I would expect from having stayed in other HIEs, I was extremely disappointed that the room didn't have a mini-fridge or microwave in it. At this level of hospitality, those are to be expected, frankly. February 4, 2014
Rated 3.0 out of 5.0 by No mini fridge or microwave in room I stay at Holiday Inn Express for several reasons. Mainly because the beds and pillows are comfortable and they have the mini-fridge and microwaves in the rooms. As a business traveler, I really don't want to go out every evening for dinner, but when there isn't a fridge or microwave in the room, I really don't have much choice. My room did not include these amenities. This location also has very short breakfast hours. They don't start until 6:30 AM on weekdays. On most of my stays, I leave the room before 6:30 AM, so the breakfast isn't of any value ot me. January 29, 2014
Rated 5.0 out of 5.0 by All positive The hotel was exceptionally clean, quiet and comfortable. The staff was very friendly and helpful. Nice breakfast options, good beds and amenities and the pool was fun and clean. January 29, 2014
Rated 2.0 out of 5.0 by Very good service The service we found to be very good. However, the bed was not that good. You felt every movement your partner made. Carpets were worn.... We would not stay there again... January 28, 2014
Rated 5.0 out of 5.0 by great staff we pulled in early due to the fog and were tired and wet due to riding motorcycles we was greeted with a big smile and our paper work was ready when we got there ....great food staffgreat front desk staff January 25, 2014
Rated 5.0 out of 5.0 by GREAT PLACE This hotel is conveniently located right off the freeway and close to many restaurants. The rooms are always clean and welcoming, the staff has always been friendly and professional. January 17, 2014
Rated 3.0 out of 5.0 by Okay Why no priority points for staying? Room was ok. Clean. We stayed on a lower floor and it was very noisy. Probably won't stay again while visiting Eugene. January 14, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE Have stayed at the hotel multiple times for work, and can always depend on the front desk staff to be professional and helpful. January 7, 2014
Rated 5.0 out of 5.0 by carpets overall cleanliness good but carpets need shampooing January 2, 2014
Rated 5.0 out of 5.0 by Mattress The staff was very friendly and helpful. The breakfast was amazing good but only problem mattress was pretty hard..hoping for softer pillowtop kind of mattress :) January 1, 2014
Rated 4.0 out of 5.0 by Comfortable and Convenient Overall, very pleasant stay. Hot meals everyday, hard working staff maintained breakfast area. Enjoyed fitness center, wish there had been an elliptical machine. Limited television channels, might consider a new cable provider. December 30, 2013
Rated 4.0 out of 5.0 by Staff and Service The maid service was outstanding and very helpful. The front desk staff left us with the impression that we were bothering them if we ask a question. December 23, 2013
Rated 5.0 out of 5.0 by Outstanding Night Manager at Springfield Holiday Inn Express Maggie, the manager on Sunday, Dec 15 evening provided me with OUTSTANDING service. I was moving my mother who suffers from a debilitating, terminal disease from So. Calif to a new care facility in Springfield. We had a very difficult day traveling for eight hours via car and airplane and when we arrived at the hotel there was a confusion about the assessable room I'd reserved the week before. Maggie was very compassionate to my situation and helped find a solution where we were able to keep my mother comfortable and well-rested before we moved her into a new "home" the following morning. I am very appreciative of her help. She is an excellent employee! December 19, 2013
Rated 5.0 out of 5.0 by Great place to stay! I stayed here with my two girls and we were all thrilled. The room and bathroom were clean, and the beds and pillow were so nice and comfortable. It really made our stay enjoyable. I was very impressed with the breakfast and how many choices we had and my girls were very happy when they saw donuts and cinnamon rolls offered. We would definitely stay again!! December 18, 2013
Rated 5.0 out of 5.0 by Nicest Holiday Inn Express around I stay while on business and pleasure at HIE's throughout Washington, Idaho, Montana and Oregon and this is one of the nicest ones around with friendly staff and a great breakfast I look forward to Eugene/Springfield area when I do travel for business. December 14, 2013
Rated 5.0 out of 5.0 by A warm welcome and great hospitality! We stayed at the Holiday Inn Express in Springfield Oregon on our semi-annual trip from the San Francisco Bay Area to the Olympic Peninsula in Washington. This trip was unusual because we were caught in a freak snow storm in the Willamette Valley and had to extend our stay for an additional day (there were 160 vehicle accidents in a 10-hour period this early December). The staff gave us constant updates on the road conditions and chain requirements and made suggestions for resturants within walking distance (we drove our pickup truck, were towing a U-haul trailer and I didn't want to put on chains if I could help it). The following day we were getting cabin fever and wanted to leave, but because of the below freezing temperature, we couldn't get to the nearby freeway without chains. I walked to nearby gas stations for assistance, but there were few people at work with no one to spear. I mentioned this at the front desk, and they suggested their maintenance person, who turned out to be already overwhelmed. But guess what, the motel manager offered to help, apparently something she had done on previous occasions! I watched as she did most of the work; we made it safely to the freeway, and after a few miles, I removed the chains (based upon having watched the manager closely), and we were safely on our way. Wow, talk about above and beyond!! December 9, 2013
Rated 3.0 out of 5.0 by Small rooms Rooms are very small and do not include mini-fridge, microwave or comfortable reading chair. After inquiring about a fridge, one was brought to our room at no charge. During our stay of 3 days, I tried to find a comfortable chair so that I could read. None in the room, none in the lobby and none in the breakfast room. Only straight backed chairs at small tables available. Staff were very knowledgeable and friendly and the breakfast was what we expect from a HIE. But we had never experienced an HIE without amenities in the room and we have been to many throughout the country. December 5, 2013
Rated 5.0 out of 5.0 by excellent hotel The staff was wonderful, the rooms were great. We stayed for a week while visiting family in Oregon, and were very pleased with the overall experience. December 4, 2013
Rated 5.0 out of 5.0 by Tried and True This was my 2nd stay at this hotel. Both times the hotel was sold out due to a OR football game. Despite the madness, I have nothing negative to say about the hotel. It's tried and true - clean, ample and no surprises. Will stay again. December 4, 2013
Rated 5.0 out of 5.0 by We enjoyed our stay. My husband and I have stayed at the Holiday Inn Express in Springfield OR several times before. This is the first time we've been back in several years. We were not disappointed. The location is right off of I-5. There is numerous restaurants (from fast food to sit down) within walking distance. We ate next door at Hop Valley Brew Co., which was very good. We were in Eugene/Springfield to do a 10K. We had ease of check in on Saturday night, enjoyed the breakfast buffet both mornings. I love, love their cinnamon rolls and their brand of coffee they serve is always good. There is an indoor pool, workout room, and we had free WiFi. We would go back again. November 29, 2013
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