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Rated 4.1 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Clean, comfortable and friendly staff Out of a two week road trip with multiple hotel stays, this one was one of the most enjoyable in terms of cleanliness, comfort and staff friendliness. We would consider a stay here if ever visiting the area again. June 25, 2014
Rated 5.0 out of 5.0 by Great staff, service, and views. I had an excellent stay at this property on my recent trip to St. Ignace! The staff were easy to work with and were able to accommodate my needs as an individual with a disability. I would definitely stay here again. June 24, 2014
Rated 4.0 out of 5.0 by Clean and comfortable but.... When I checked in i didn't realize the room I was given didn't have a desk but instead had a hot tub. I didn't want a hot tub, I didn't Ask for one. I was there on business and needed a desk. I wish someone at the front desk would have asked if a hot tub room was okay when I checked in. Secondly, breakfast wasn't available at 6am when I check out. Wasn't being served until 7am I think. Lastly the women at the counter when I checked out was not very pleasant and seemed put out that I needed a itemized receipt. June 23, 2014
Rated 5.0 out of 5.0 by worth the stay This hotel was worth the stay......breakfast was good and met out expectations. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows. Loved the room, slept very well. Really enjoyed the breakfast bar and the view from the balcony. Plan on coming back next year at the same time and will request the same room if possible. June 21, 2014
Rated 4.0 out of 5.0 by Unexpected need for a room I had reservations at another hotel brand....this IHG property was unavailable at the time I made reservations. When I got to my destination only to find out they were not done with their renovations and I had no room....Well I thought I would try the Holiday Inn. They had a room , but when they found out I was I platinum reward holder they did not offer any bonus perks. I had a nice room in which I paid a good price for overlooking the lake. They other concern is that if you wanted a soda or ice you had to go to another floor...a tad inconvenient. But I most likely would stay again with prior reservations. June 19, 2014
Rated 5.0 out of 5.0 by Great place to stay! Rooms were nice size, and comfortable and we were able to sleep quite well. June 19, 2014
Rated 5.0 out of 5.0 by Lakeside retreat A clean, lakeside retreat less than a mile from Mackinac Island ferries. I would stay a gain. June 18, 2014
Rated 5.0 out of 5.0 by Great Location on Lake Superior Enjoyed our stay to celebrate our 44th wedding anniversary in the UP of Michigan. Hotel was new and right on Lake Superior. Stayed one night on our way to Whitefish Point and then on to Pictured Rocks in Munising. June 17, 2014
Rated 4.0 out of 5.0 by Great Job! I travel for business by car 75% of a week. So I know when a hotel cares or not. Front desk checked my wife and I in late evening. Gave us a nice room that had anice view and Quiet! Yes, we are frequent stay members. but not higher level. Treated us like we were though! Perfect for waking up to! Very nice staff! Bed was fine and I do like the new tags on teh pillow cases for which is soft or softer, etc. Evrything was clean. Air conditioner had no rattles and worked properly. Breakfast is usual complimentery fare. June 16, 2014
Rated 3.0 out of 5.0 by Thin walls and goose poop The room was comfortable and clean. The problem was the noise. We could hear every step, every plumbing pipe (shower and faucets) and it was quite loud. The view of the lake was pretty. I walked to the chairs on the shoreline. The walk to the beach was polluted with goose droppings. The grass was completely covered with no where to walk. June 13, 2014
Rated 5.0 out of 5.0 by Lack of consistency Room not stock properly, breakfast not served on time, unclean in common areas, bed comfortable, overall room met expectations. June 13, 2014
Rated 3.0 out of 5.0 by St. Ignace Holiday Inn Express The morning breakfast was less than average. I have stayed in many of your facilities and the quality and selection of food was not up to the standard, which is not an elevated one I might add. Otherwise the room was comfortable and as expected. June 12, 2014
Rated 1.0 out of 5.0 by Will not stay again I stayed in the 1st floor, metal on doors are rusted, bugs in the room, old piece of pizza in the refrigerator. Slept with my clothes on, couldn't wait to leave June 9, 2014
Rated 2.0 out of 5.0 by Bugs coming through my air conditioner ! I haven't stayed at very many Holiday Inn Express hotels but had heard great things about them. I would say that my stay was frustrating to say the least. I understand that there are a lot of bugs in the area this time of year, but that does not mean they should be in my room if I never open my windows or door. There were bugs on my bed, on the ceiling, and on the walls. I went through 2 separate times with a towel and killed them all, just to have them return half an hour later. It appeared that they were coming in through the air conditioner since the floor directly in front of it and that side of my bed was covered in them. HI Express breakfast is also something I've heard praises about and I was utterly disappointed at the presentation, quality, and upkeep by the staff of the breakfast. I was glad to see turkey sausage being served since I am conscious of my diet, only to be disappointed that it appeared to be undercooked as it was cold and hard. I am not a picky eater whatsoever so it takes a lot for me to complain about food. Also, all of the juices were out of order both mornings I was there. As a business traveler I tend to use internet quit a bit and I have to say my phone worked faster using my data plan vs. using the free Wi-Fi provided by the hotel. Another major disappointment. The next time I have work to do in St. Ignace, I would consider staying at the Mackinaw Holiday Inn and pay the $4 toll each way to cross the bridge. I had much higher expectations for an IHG branded hotel. However, the views of Lake Michigan were enjoyable to wake up to every morning. June 6, 2014
Rated 2.0 out of 5.0 by Bugs everywhere! There were bugs everywhere even with the windows and doors all closed. They were coming in through the day when I was not there and into the night. June 6, 2014
Rated 1.0 out of 5.0 by Not up to my standards I travel for work and have stayed in alot of hotels over the last few years and this might be the worst one. There were bugs getting into my room even with all of the windows and doors shut. The breakfast was terrible. The sausage was always cold and sometime the hot water would run out when trying to mix for tea. I also was sent to a room that was not even completely cleaned yet. The beds were not made..... The workout room was also very subpar. The TV didnt work. The staff was really nice and friendly but the hotel and food were definitely subpar June 6, 2014
Rated 2.0 out of 5.0 by Not Holiday Inn Express standard Poor check in, Small room for a suite, clock broken, security latch broken off the door. June 6, 2014
Rated 5.0 out of 5.0 by Simply a great stay We had a lovely time at this hotel. Superb room and a delicious breakfast. We'll definitely be staying at Holiday Inn Express hotels again! June 3, 2014
Rated 5.0 out of 5.0 by Awesome service We stay here whenever we travel to the U.P. and it is amazing. The staff is always pleasant and helpful. The rooms are great and the view is spectacular. June 3, 2014
Rated 3.0 out of 5.0 by Disappointed this visit! No acknowledgement of IHG Rewards Club Membership at check in. Ice machine located on first floor only! Room was not as clean as on previous visits. Breakfast was a major disappointment! Servers seemed very disfunctional and not prepared for serving on a timely basis. Eggs were allowed to get cold and there was a long wait for the turkey sausages & the biscuits and gravy! All entries were served in stages and not at the same time! Coffee was in short supply and so were the condiments. Definety not what I have been used to in my many previous stays at this hotel. I am a major fan of the Holiday Inn Express brand but I am reluctant to book another visit to this facility! May 28, 2014
Rated 4.0 out of 5.0 by Great experience Arrived a bit later in the evening but staff helped us find some late night food. Very friendly and helpful. Great location and our view had a wonderful view. Morning breakfast was wonderful and the best we have had in a long time, with a huge variety . May 18, 2014
Rated 5.0 out of 5.0 by Relaxing stay with a great view of the lake The room was very spacious, comfortable and made for a very relaxing Autumn weekend getaway. The balcony was a nice retreat on which to feel a breeze off the lake and watch the waves roll in to the shore. Breakfast was good and the staff was very friendly and accommodating. The room had a whirlpool tub which added to the list of the amentities which I was able to enjoy and helped to make my weekend much more relaxing as I didn't have to venture down to the public hot tub. There was a bit of a mess in the elevator which took some time to get cleaned as I made several trips up and down over a stretch of time before it was gone, but overall I had a nice stay. November 13, 2013
Rated 3.0 out of 5.0 by GREAT STAFF the staff was helpful. Would stay here again. HOPE TO ENJOY THE LAKE VIEW DURING MY VISIT NEXT TIME IN THE AREA. November 5, 2013
Rated 5.0 out of 5.0 by Clean, comfortable beds and beautiful view of lake! My husband and I enjoyed every day we stayed at your hotel. It was Long weekend and our stay was very relaxing.we have already said we will be back and also bring other family members! October 31, 2013
Rated 5.0 out of 5.0 by Great room Room was very clean and had a beautiful view. Staff was very friendly and helpful. Would definitely recommend and stay here again. October 31, 2013
Rated 5.0 out of 5.0 by Clean, comfortable Clean, comfortable rooms. Great choices at free breakfast. We were given a room with a balcony overlooking Lake Michigan with a distant view of Mackinac Island, which was our destination for the next day. I left my computer tablet accidently in the room. I didn't notice it until we were staying our next hotel. I called and they had it waiting at the front desk. Unfortunately at that point I was 8 hours away. I gave them my credit card info and they offered to mail it back to my home address. When I finally returned home, I noticed they tried to contact me and had left a message telling me I left it there. Very nice of them to call. Now I just am awaiting the delivery of my tablet. They mailed it out Thurs. 10/24. Today is 10/26..so I should be getting it soon. The staff was friendly and I have no doubts that it will be returned. I recommend this hotel. October 26, 2013
Rated 5.0 out of 5.0 by 2013 Fall Season Price and Accomodations were Excellent The accomodations in St. Ignace were excellent in October and making our central location to visit the Soo Locks, White Fish Point Lighthouse and the Falls. The breakfast was excellent each day as well supported by two Holiday Inn Express individuals. The bed mattresses seemed like a sponge though however, slept well each night. There could be ice on the 4th Flr. rather than going down to the 2nd Flr to retieve. For the price paid in the Fall Season, the value was excellent. October 23, 2013
Rated 5.0 out of 5.0 by Highly recommend! We had a "girls get away" weekend up in St Ignace. I ended up picking out this hotel after having stayed at many other Holiday Inn Express Hotels and wasn't let down! The room was mostly clean, stains and such on the carpet, some of the furniture was outdated. The view was spectacular! Overall, I'd give the room an 8/10. The complimentary breakfast was great! Much better than the standard cold muffins, cereal and juice! The pancake was yummy! :) The only downfall was the staff. In particular the girl that checked us in. She was just not incredibly friendly or going out of her way to make us feel welcome. And there was one that should have held an elevator for us getting off that jumped on and was in our way as we were trying to get out with our luggage. We will definitely be back and hope to get a friendlier check in. October 23, 2013
Rated 5.0 out of 5.0 by A Wonderful Introduction to the Upper Peninsula We thoroughly enjoyed our stay. The view from our first floor room patio was beautiful and tranquil. The room was spacious, very well appointed and clean overall. There was plenty of room for our young family of 4 and even accommodated a portable playard. The location was very convenient to all of the major landmarks of St. Ignace as well as all of the ferry services to Mackinac Island. The staff was very friendly, patient and responsive. The breakfast was good but could have been a bit better, particularly the quality of the eggs and selection of breakfast meats. However, the cinnamon buns were excellent as always. We are very happy with the overall value of the room. We highly recommend considering this hotel if you will be visiting St. Ignace, Mackinac Island or the UP in general. We plan to stay here again on our next visit to the UP. October 22, 2013
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