Rated 3.9 out of 5 by 298
Rated 1.0 out of 5.0 by msequoya Not what it was advertised to be.
I chose this hotel for its close proximity to my business meetings for the week I stayed in Tampa. Online, during my booking, it looked like it was going to be a great place to stay. That was about the end of my good experience. The property is hard to find, even on N Dale Mabry, because it is behind an overgrown, closed-down restaurant. That's not a shot at the hotel management, but it makes finding them trickier. Once I got to my room, I found that I could not dead-bolt my door, and when the door was closed, there was light shining in from the bottom and the side. There was almost a half inch of space because the door did not secure properly. The A/C units in this hotel are still the old floor units by the windows that make an insane amount of noise and are hit or miss when setting the temperature. The manager's reception which was advertised on the website for weeknights, had been cancelled without any updates to the website itself. That may sounds trivial, but it was something that was advertised, so it should have been there. When I asked the front desk about it, they said that it had been stopped a few months earlier. The last straw was the terrible internet reception. I had an insane amount of trouble connecting to the hotel's wifi. So much so, that I was given the hotel next door's wifi password, and it worked better!
For all that is wrong with this property, there is one good thing. Felicity, who works at the front desk. She was wonderful and accommodating. She was constantly friendly and always a pleasure to work with, even when I told her that I was leaving early because of the issues I had.
I would not recommend this property to anyone, and I hope that they can get their property up to what is expected from the Holiday Inn Express Brand.
October 26, 2014
Rated 4.0 out of 5.0 by Bmack5 Convenient location with a decent room rate.
Frequent business guest that finds this to be a consistently reliable hotel.
October 26, 2014
Rated 5.0 out of 5.0 by 4babies Great Service
I visit the Tampa area a lot however this was my first time staying here and I must say the 3 of us said that we have to make this our place to stay when we visit Tampa each time from no on. Felicity welcomed us in when we arrived about 1:55 am in the morning she was such a sweet heart and so helpful to us, she gave us directions to place we need to go to on the next day, she was just awesome please recognize her for her outstanding service. The beds were comfortable the breakfast choice were great each morning, rooms were clean and comfortable. Thank you guys for a great stay.
October 24, 2014