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Rated 3.8 out of 5 by 233 reviewers.
Rated 4.0 out of 5.0 by Yay - free shuttle I stayed at this hotel with 2 friends - it was a Saturday night stay before a cruise out of Tampa. the free shuttle picked us up from the airport with a quick call to the front desk. Free shuttle also took us to dinner and picked us up from Target after our pre-cruise shopping trip. the pool was great. the jacuzzi was TOOOOO hot! The free breakfast was comprehensive - scrambled eggs, biscuits and gravy, cereal, juice... very nice - and included in the room cost! Hotel staff was very courteous and helpful. July 24, 2014
Rated 5.0 out of 5.0 by Clean and friendly Friendly staff and clean rooms. Breakfast area and lobby were well kept. Good value and convenient. July 19, 2014
Rated 3.0 out of 5.0 by Meeting I recently had a meeting in one of the Lakeside ballrooms that was a part of the HIE but was in a separate detached building. When I went to look at the property... it was not clean. The restrooms serviced or supplied and were not what I would consider to be representative of part any of the Holiday Inn brand of hotels. Outside the setup staff member who assisted get the room set up and went out of his way and above duty to do what he could to see that I had everything that was needed - however; the experience was less than I expected out of the property itself. I think with some direction and care from the Franchise office this property could be a great meeting property - but as it is - I would NOT recommend it to meeting planners. July 17, 2014
Rated 4.0 out of 5.0 by Stay prior to cruise We stayed prior to cruising from Tampa. The handicap room with roll-in shower we booked was not available upon arrival. Staff were very friendly and accommodating. The hotel, grounds and staff were great. The hot tub was not very warm and our room had no internet service for our two day stay. The floor by the elevators needs throw rugs as it is very wet when people are coming in from the pool. July 17, 2014
Rated 5.0 out of 5.0 by great service came for an event and needed an extra night, front desk staff was great and I received a great price. Breakfast was good, also room was nice, and staff goes above and beyond to meet your needs. Will stay again! July 16, 2014
Rated 4.0 out of 5.0 by Good stay The general area of the hotel seemed a little run down. The restaurant in front of the hotel looks like it was abandoned. The hotel itself needs a little sprucing up. The chandeliers in the lobby each had multiple burnt out bulbs, the floors were cracked, and the luggage carts worn out. The mattresses are nearing the point where they need replaced. The bathroom was nice, with good lighting, the water pressure in the shower is adequate. The A/C was not on in the room when we arrived, and the room was uncomfortable, if not unbearable. I called the day before to arrange a shuttle from the airport, and was hung up on 3 times. I finally gave up and called the IHG rewards number. A shuttle was set up, and we called when we arrived at the airport, and the shuttle was there within 20 mins. Scott the shuttle driver was excellent with our needs. Recommended places for dinner, and a few places to pick up some last minute items. I would stay here again, but it does need a little attention. July 12, 2014
Rated 1.0 out of 5.0 by horrible stay 1.drunks outside and very loud sheets dirty sheets smell of perfume and liquor bed was like a rock room darkners duct taped a/c was high or off. tv went out not back on til morning July 12, 2014
Rated 5.0 out of 5.0 by Nice Hotel and Great Staff My husband and I were in Tampa dealing with a family emergency, so there was no real time to relax. However, the staff was amazing to us the whole time we were there and treated us with so much care and concern, Felicity from the first night was amazing and there with a listening ear. She was very professional and poised and made sure our stay was as comfortable as possible. We would definitely stay there again as even though we weren't there for leisure pleasure, we still were comfortable with our stay. July 11, 2014
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