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Rated 3.8 out of 5 by 252 reviewers.
Rated 2.0 out of 5.0 by Trying, But Not Ready for Prime Time This hotel has potential, but appears to suffer from very poor management. During a motorcycle club convention, both elevators went out. The first one failed on Saturday afternoon, and while we would have expected management to get someone out to fix it and conduct preventive maintenance on the 2nd elevator, that did not happen. By Sunday morning, everyone had to drag luggage down 2 or 3 flights of stairs because both elevators were out. I can only imagine how difficult this was for elderly guests. The breakfast was only so-so; whoever cooked the eggs needed a timer, as they were like rubber pellets. But worst of all, my pillows smelled of mildew, even though the covers looked clean. That was TOTALLY unacceptable, as the smell disturbed my rest. I would not recommend this hotel. September 3, 2014
Rated 5.0 out of 5.0 by Clean and comfortable. I am a USF Bull Season Football holder. This is my place to go. September 3, 2014
Rated 4.0 out of 5.0 by great relaxing stay Hotel is very clean and well run. Breakfast is very good. Very close to Raymond James stadium (with in walking distance). Hotel has a schuttle to the stadium, but should be running at least two vehicles on game day. September 2, 2014
Rated 1.0 out of 5.0 by Poor stay This was the worst stay at a Holiday Inn Express. I had trouble checking in with my company credit card and the receptionist was not helpful. She did note know how to use a different card and I ended having to put charges on two different personal cards. Also the wifi was not strong in the room I stayed making it very difficult to get work done. The room was in poor condition. It looked like repairs had been made but there was no attempt to cover anything up, i.e. Shower curtain was moved but there were holes in the wall. August 24, 2014
Rated 1.0 out of 5.0 by Bad Experience The price range for the Hotel is excellent, but the cleanliness of the room and furniture in the room is poor. The room had such an odor we had to go and purchase air fresheners. August 24, 2014
Rated 2.0 out of 5.0 by Such an exhausting experiance I am not even sure where to begin. It took an hour for the shuttle to pick us up from the airport, we were told this was because the driver got into an accident. Then we were told that check in was at 3 pm and that we could not check in early. Which is understandable. However, I had group staying at the hotel and we booked 8 rooms all together the morning before my wedding. Only one was available 3. Another was available around 4. The rest were not cleaned until after 5:30-6. This is completely unacceptable and shows a glaring lack of management. The last thing I wanted to be doing was checking with the front desk every 30 minutes to try to get my wedding guests a room that they had booked months in advance. The only redeeming part of this stay was that the two women I dealt with at the front desk were truly wonderful. I felt bad for them as this lack of management obviously made there jobs a great deal harder. If check in is at 3 there is no excuse for the rooms not to be all clean TWO HOURS later. On top of that we had so many problems with the rooms that I didn't have the energy in me to address. Including a broken hair dryer iron, air conditioner, BED (in one of the double queen rooms), bathroom fan, and no cold water. If the front desk associates hadn't been so nice and if I had not had a group of people that spent the day traveling we would have left and gone to another hotel. August 24, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Excellent hotel - clean, comfortable, friendly staff. August 20, 2014
Rated 5.0 out of 5.0 Great Stay We used this hotel to park our cars for a four day cruise. The staff was very helpful and nice. I would definitely stay here again. The rooms were clean and well maintained. August 19, 2014
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