Rated 4.0 out of 5.0 by Arglebargle Good experience
It had been 25 years since I had been on the ASU campus, and 50 years since I graduated. The staff was most helpful in giving me directions to the campus.
May 17, 2013
Rated 5.0 out of 5.0 by SewPank Nice place to stay
The hotel was really nice and cheery. The check in staff he was really nice. The room was very comfortable. The downfall was the noise that came through the bottom of the door and hearing doors slam and other guests talking. The second night we took the blanket to put by the door and that helped. Breakfast was good loved the pancakes. Just wished they would have fresh fruit like bananas, apples or oranges. The breakfast had lots of bread choices along with pancakes, scramble eggs and that is why the fruit would be a nice touch. Ps the hot chocolate was yummy.
May 16, 2013
Rated 4.0 out of 5.0 by GradDad Management took care of us!
It is a comfortable place to stay. When we experienced housekeeping that wasn't up to par, the management team took care of us and made it right. The beds are more comfortable than many higher priced hotels, the air conditioning works perfectly, and the general facilities are well maintained. We would definitely stay at this hotel again!
May 15, 2013
Rated 5.0 out of 5.0 by Boater Good place to stay.
Room was nice,bed was fine,people were great and would stay there any time.
April 2, 2013
Rated 4.0 out of 5.0 by AvidTraviler Average Holiday inn Express w/ Great Location
Staff was nice, hotel was an average Holiday Inn Express however it has a great location and sits right next to ASU campus. Great location with plenty of food options. There is a large construction project going on next to this location but it wasn't to much noise except during the day - the noise wrapped up at a reasonable hour.
March 31, 2013
Rated 1.0 out of 5.0 by Emarksmi Poor service and horrible management. Won't be staying again.
Our stay was by far the worst of any IHS stay. The rooms were decent, but very noisy. 2 of the 4 rooms in our party had their keys stop working (both keys at the same time), one of them twice.
And then there was the breakfast, or lack thereof. On the first day (Saturday), they were out of fruit by 0800 and the eggs and sausage took forever to be refilled. The second day they ran out of eggs, yogurt, biscuits, and cinnamon rolls by 0840. Despite a number of very upset customers, we got nothing but excuses from the manager and there were no attempts to make things better. What is worse, he hadn't seen the problem developing on Saturday and hadn't considered that there wouldn't be anything available for breakfast Monday until it was pointed out to him. The only thing he could tell us was IF the delivery was early on Monday (0700), he MIGHT have food available by 0800 (in fact, there wasn't anything available by 0830). The bottom line is that for 2 days, there was nothing but gravy, bread, and some cold cereal (and precious little milk). Somebody did make an effect to pick up some yogurt at a local store, but it was far too little.
When we talked to the general manager on Monday, not only was he unprofessionally dressed, all he did was offer more excuses. No apology, no offers to try to make things up to the guests, nothing.
This was our first stay at this Hotel and we won't be back. There were several other guests, some repeat customers, who also said that this was their last stay at this hotel.
The bottom line is that there are lots of other IHS properties in the Phoenix area. Choose another one (the Crowne Plaza North Phoenix that we stayed at a few days later was very nice and cheaper to boot).
March 30, 2013
Rated 4.0 out of 5.0 by Lily808 A pleasant surprise
I have seen this property change ownership 3 times. It was a pleasant surprise that its now a Holiday Inn Express property. I was pleased with the cleanliness, the updates and the hotel staff. However I did have 2 concerns. The hotel towels were very dingy and hard. The fitness room was missing disinfect bottles to clean the machines after each use. I spoke to the front desk about it. They were very nice and said house keeping would get to it. Can you imagine touching the work out equipment after the guest before you has perspired all over it. Gross. It is a common fitness room etiquette to personally wipe your machine down after each use with a disinfect spray.... We the guest were willing to do this but did not have the means.
March 30, 2013
Rated 3.0 out of 5.0 by lighthouse2 Tempe Stay
The hotel felt dated and small. The room was not clean.
March 26, 2013