Rated 4.2 out of 5 by 171
Rated 5.0 out of 5.0 by BigR Friendly front desk staff
Spoke to me at each coming and going. Prompt response to solve clock and shower curtain issue.
May 26, 2015
Rated 3.0 out of 5.0 by Jelly65 Great location; needs some attention
Great location. Great breakfast. Clean room. Room air conditioning needs to be updated - temps were two choices - freezing or humid. Bed linens and bath towels need to be replaced - old and gray in color.
May 24, 2015
Rated 5.0 out of 5.0 by Monkey17 Comfortable bed and great location
I would recommend this hotel. I went to visit family and needed a place to rest my head. This hotel was good for that. It was clean and the service was good.
May 13, 2015
Rated 4.0 out of 5.0 by garyt M very solid for ASU parents
good value, friendly, great for ASU parents visiting
May 11, 2015
Rated 4.0 out of 5.0 by mommaperry Needs an uplift
The best part of this HIE are the staff. They have a great shuttle service to the Phoenix airport and will allow you to park at the hotel during the time of your travel. The worst part is the age of the hotel. It's time for a redecorating job and new mattresses. In spite of that, we'll be back.
May 6, 2015
Rated 5.0 out of 5.0 by JenHar Excellent customer service by Luis at front desk
Upon arrival we were promptly greeted by Luis at the front desk. He was very friendly and provided exceptional customer service. The hotel was very clean and the beds were comfortable. The housekeeping staff were great. The pool was very clean and this will be the only location we will stay at when visiting the Tempe area. The only thing I should mention that could use improvement was the lady setting out the breakfast on May 2nd. She was very rude to another guest because he thought breakfast was served at 6:30 am but it was actually 7:00 am on Saturdays. That employee kept making negative comments as she was setting out the food and wasn't concerned that everyone there could hear her.
May 6, 2015
Rated 5.0 out of 5.0 by MRJimU Great stay
Outstanding visit. Luis at check in was helpful and friendly. The only item not 100% was breakfast. Most options were empty or very low. The attendant seemed uninterested in making any effort to replace anything. When she did it was at a leisurely pace. Otherwise I would highly recommend this place.
May 2, 2015
Rated 1.0 out of 5.0 by Timmy e Failed Management
Management lost a Platinum member as a customer. Due to poor judgment and laughed about it.
April 29, 2015