Rated 4.1 out of 5 by 52
Rated 1.0 out of 5.0 by Emarksmi Poor service and horrible management. Won't be staying again.
Our stay was by far the worst of any IHS stay. The rooms were decent, but very noisy. 2 of the 4 rooms in our party had their keys stop working (both keys at the same time), one of them twice.
And then there was the breakfast, or lack thereof. On the first day (Saturday), they were out of fruit by 0800 and the eggs and sausage took forever to be refilled. The second day they ran out of eggs, yogurt, biscuits, and cinnamon rolls by 0840. Despite a number of very upset customers, we got nothing but excuses from the manager and there were no attempts to make things better. What is worse, he hadn't seen the problem developing on Saturday and hadn't considered that there wouldn't be anything available for breakfast Monday until it was pointed out to him. The only thing he could tell us was IF the delivery was early on Monday (0700), he MIGHT have food available by 0800 (in fact, there wasn't anything available by 0830). The bottom line is that for 2 days, there was nothing but gravy, bread, and some cold cereal (and precious little milk). Somebody did make an effect to pick up some yogurt at a local store, but it was far too little.
When we talked to the general manager on Monday, not only was he unprofessionally dressed, all he did was offer more excuses. No apology, no offers to try to make things up to the guests, nothing.
This was our first stay at this Hotel and we won't be back. There were several other guests, some repeat customers, who also said that this was their last stay at this hotel.
The bottom line is that there are lots of other IHS properties in the Phoenix area. Choose another one (the Crowne Plaza North Phoenix that we stayed at a few days later was very nice and cheaper to boot).
March 30, 2013
Rated 4.0 out of 5.0 by Lily808 A pleasant surprise
I have seen this property change ownership 3 times. It was a pleasant surprise that its now a Holiday Inn Express property. I was pleased with the cleanliness, the updates and the hotel staff. However I did have 2 concerns. The hotel towels were very dingy and hard. The fitness room was missing disinfect bottles to clean the machines after each use. I spoke to the front desk about it. They were very nice and said house keeping would get to it. Can you imagine touching the work out equipment after the guest before you has perspired all over it. Gross. It is a common fitness room etiquette to personally wipe your machine down after each use with a disinfect spray.... We the guest were willing to do this but did not have the means.
March 30, 2013
Rated 3.0 out of 5.0 by lighthouse2 Tempe Stay
The hotel felt dated and small. The room was not clean.
March 26, 2013
Rated 5.0 out of 5.0 by Conicity Over night saty
I had a quick stop in Tempe. I needed a place to stay for a short evening, then I was traveling the next day once again. The facility was very clean and quiet. I enjoyed my stay, I will stay there again when I have the opportunity.
March 25, 2013
Rated 5.0 out of 5.0 by Resourcex1 Convenient for visit to ASU
Two bed suite room was clean, comfortable and spacious. Requested and got quiet room on 3rd floor. Didn't use pool or fitness center. Alex at front desk was very helpful with restaurant suggestions within walking distance. Business center off the lobby was used for checking email so didn't need to bring laptop. One night elevator wasn't working so took inside stairs up to room (no problem). Repair people were already on site and elevator was fixed before I needed it the next morning. A/C fan was loud but efficient in keeping room tempurature fairly comfortable. Picked hotel because within walking distance to ASU and not familair with the area.
March 21, 2013
Rated 1.0 out of 5.0 by Fuzzy67 DIRTY Room
Sheets were dirty, shower was clogged. Front staff wasn't real concerned.
March 12, 2013
Rated 2.0 out of 5.0 by Josp57 stay on 2-17
Room was not available when we arrived. I had called about 2 hours ahead and let them know I was going to be there at 4:00p.
Male desk clerk coughed almost on my wife while she was standing at the front desk.
February 24, 2013
Rated 5.0 out of 5.0 by Marjy Great room and good breakfast
We enjoyed our stay and especially the wonderful breakfast choices!
My sister was so impressed that she purchased some IHG stock!
January 19, 2013
Rated 4.0 out of 5.0 by NNNPAK Pleasantly Surprised
I truly was pleased with this property. The front desk clerk (either Roger or Robert - sorry I forgot to write it down) was delightful and very welcoming. It is great when you can start a stay with feeling welcomed at a hotel. This front desk clerk went out of his way to help us find food that would be delivered (it New Year's day and some places were closed - so the help was appreciated). The breakfast food gave me a variety of options and I appreciated that as well. We stayed in a king size room with a jacuzzi bath tub which was great after hiking the next day. The room was nice and dark for sleeping in late and the temperature easy to regulate. Because of this good experience and the location - easy to get to Botanical Gardens, to hiking spots, etc I will definitely stay at this location the next time in the Phoenix/Tempe area.
January 8, 2013
Rated 5.0 out of 5.0 by michele528 An excellent stay
I picked this hotel because it was walking distance to ASU and basically on the light rail line. I was in town to race Ironman Arizona, so I wanted to rest, but still be close enough to the race venue.
I was able to sleep soundly every night. I had requested a room on the first floor. I was afraid this would be noisy, but I never heard anyone else, and usually I do because I can not sleep well away from home.
The refrigerator was spacious, plenty of room for the groceries I purchased. The TV was huge. The room was clean and did not smell abnormal.
My family attended the breakfast and was thrilled with the food choices.
The gym has one treadmill and one bike. It is a very small room. However, no one else ever came in when I was using the equipment.
The staff were always friendly and helpful.
November 25, 2012
Rated 3.0 out of 5.0 by HomerJones Air conditioner noisy and mattress had a pit in it
The air conditioner was very noisy with a pulsating (as opposed to even hum) sound and the mattress on bed furtherest from the air conditioner had a pit in it on the side by the phone and clock.
November 21, 2012
Rated 4.0 out of 5.0 by Andy4 Comfortable bed and great service.
The fish place next door is good. The location is good,close to the freeway.
November 8, 2012
Rated 5.0 out of 5.0 by LEW26 Great Location for Meeting on ASU Campus
The staff was very friendly, and I could easily walk to the Student Union at ASU. The room was nicely decorated, looked new, and was very comfortable. The workout facility is tiny but if you just want to run on a treadmill or elliptical it works fine. One of the main roads is by the pool area so you don't get away from traffic noise if you are relaxing by the pool.
October 25, 2012
Rated 5.0 out of 5.0 by zigzag Would definitely come again
Comfortable bed / Spacious / Clean Room. Friendly staff. Excellent value for money.
October 25, 2012