Rated 4.2 out of 5 by 63
Rated 5.0 out of 5.0 by 49 Merc Hotels assets were what we expected of Holiday Inn Express
we were greeted as normal guest , not taking in to account that as a Rewards Club Member you expect a certain amount of courtesy. Maybe we should be informed or the Hotel management out the rewards program.
August 24, 2014
Rated 5.0 out of 5.0 by ScubaGirl9 Excellent Hotel
We love staying at Holiday Inn Express, great service, comfortable beds, good breakfast. Always clean.
August 21, 2014
Rated 5.0 out of 5.0 by doh333 Great stop along the way
Clean and comfortable. This was a quick stop on a cross-country journey. It suited our needs exactly, no complaints.
August 18, 2014
Rated 4.0 out of 5.0 by Gone to Work Great nights rest with great service
The Holiday Inn Express Catoosa is a great hotel to stay in when in Catoosa.
The staff was great and the breakfast that comes with staying there was great with a variety of choices.
The only thing to beware is that this hotel does have smoking and non-smoking rooms. Because of this you may smell smoke in your rooms from the air conditioner sucking it into your room from next door.
August 12, 2014
Rated 4.0 out of 5.0 by Steven2000 Check-in was slow and painful
The only problem I had here was that the check-in took over 30 minutes. I have never had to wait so long to check-in even when there was several people in front of me.
August 8, 2014
Rated 3.0 out of 5.0 by Grossera If you want non-smoking...this isn't it
Booked a room for 1 night, as we were passing through. We have 3 asthmatic kids, so requested a non-smoking room. We were put on the 3rd floor, where they clearly have the smoking rooms. We couldn't even make it off the elevator, the stench of smoke infused the air, carpet and furniture. We immediately returned to the front desk, and requested to be as far from the smoking rooms because of my children's medical condition. Though we were placed the floor below, we could still smell the smoke, but had little option as the rooms were booked. By morning...my kids were showing symptoms of their asthma. Thankfully, we packed up early and left. Time to move into the present and realize smoking affects everyone. To be truly non-smoking, it has to be completely removed from the building, so it's not in the ventilation system, furniture or establishment.
July 29, 2014
Rated 4.0 out of 5.0 by Terri10 Cool room, great service.
The staff was exceptionally nice and always helpful. Loved the cookies in the afternoon and appreciated their smiles and demeanor. When it was time to leave, I was actually a little sad that I had to go. I so enjoyed staying there, the beds could have been a little more comfortable but really other than that, was a pleasure to stay there.
July 25, 2014
Rated 2.0 out of 5.0 by Okie57 Not the best Holiday Inn Express
Usually a fan of Holiday Inn Express, but not this one. Hot water went out at whole property late in the afternoon and it was after 9pm before it was restored. Had a late check in above us (8:30ish) with kids and had to call front desk numerous times because of the noise above us. Walls and ceiling seem to be paper thin. Front desk staff did not seem to care. At checkout they were totally unaware of the hot water issue from the day before and offered no apology or credit to our bill.
July 22, 2014