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Rated 4.1 out of 5 by 149 reviewers.
Rated 2.0 out of 5.0 by Questionable location and thin walls I'll preface this by saying IF I had a car in DC and IF I wasn't staying with two young kids I probably wouldn't mind this hotel. However, with those two caveats I can't recommend this hotel. It's a $10 cab ride to the nearest met station. The shuttle does not run frequently at all (I stayed in early November and the winter schedule was 2 trips daily, that's it#. The people in the room next to us started being loud at midnight and didn't go to sleep until 5am, and this is after we asked security to inform them we had young kids in our room and to keep it down at 2am. We were slated to stay here for 4 nights but after the first night I canceled the rest of our stay and we moved hotels. Even if I had a car it's not in the best neighborhood. The hotel was relatively clean and the front desk staff were extremely helpful #Monique and Sean) but considering I could move to a much nicer location within walking distance of a metro station for about $10 or so more a night it didn't make sense to stay here. November 14, 2013
Rated 5.0 out of 5.0 by Excellent propety for the value We stay at different IGH chai hotels often, both for work and personal trips to DC/MD /VA area. This is the first time we stayed at the HIE property in Bladensburg, very close to DC centre on reward points for 4 nights. We were surprised with the excellent condition of the hotel, corridors, rooms and above all very courteous staff at the reception desk in particular, including manager Randall. We plan to stay again ! HIE Fan November 10, 2013
Rated 5.0 out of 5.0 by Excellent Staff Very modern, spacious, and comfortable rooms. Breakfast was well stocked and very clean. Staff was extremely nice and went out of their way to make sure I got to my meeting the next morning. November 7, 2013
Rated 5.0 out of 5.0 by Tileguy48 I stay at this property quite often and have not been disappointed . The staff is super nice and the facility is very clean. November 3, 2013
Rated 4.0 out of 5.0 by Wonderful Staff Truly enjoyed our stay at this hotel. The beds were super comfortable and the room was very nice. The staff is what really stands out at this hotel. They are very friendly and they go out of their way for you. Thank you! October 31, 2013
Rated 5.0 out of 5.0 by Great location, convenient. We stayed here for a concert event at Echostage. It was really convenient, only a 5 minute walk away. The room looked great and was really clean. The TVs were nice and AC/heat worked great. The pillows were perfect and were labeled "soft" and "firm." There were plenty of lights to change the atmosphere and the big window had a decent view showing some nice fall trees changing color. It was a little expensive but my only complaint was the bed was pretty firm, I'm not used to beds that firm but it's good for your back. I would think that a Holiday Inn would have more comfortable mattresses but the overall experience was great. **I did not try the breakfast. October 30, 2013
Rated 5.0 out of 5.0 by people and service... every single physical comfort was great; however, for me, my stay was enhanced by the people who work in your hotel. i almost did not want to go back home! October 30, 2013
Rated 5.0 out of 5.0 by great place to stay The staff was great we spin the wheel and got free parking which help. We came down for a funeral and being a member of the rewards club the 2 pm late check out gave us time to come back to change after the funeral Thank you October 23, 2013
Rated 5.0 out of 5.0 by Free shuttle good free breakfast good value. Great value for good motel in Washington DC. Shuttle service to Union station makes travel easy. October 20, 2013
Rated 5.0 out of 5.0 by Clean and confortable Stayed at this hotel for two consecutive weeks. Breakfast was good. The workout room is sufficient to maintain my routine. The room was spacious with a comfortable bed and a choice of firm and soft pillows. Everything is well maintained and cleaned daily. The staff is friendly and helpful. The only downside is the location and a lack of nice restaurants, however a short drive of 3+ miles can put you in the middle of Chinatown, or at Union Station where restaurants abound. I will absolutely stay there again when returning to Washington, DC either for business or personal stays. October 15, 2013
Rated 4.0 out of 5.0 by Good Customer Service Makes All the Difference If you're looking for great customer service, this Holiday Inn has it. Additionally, my King Suite was very clean, spacey, and comfortable. The major drawback to this Holiday Inn location is the traffic that can be heard at night while sleeping. October 13, 2013
Rated 4.0 out of 5.0 by Nice hotel, wonderful staff, great pool A nice place to stay for a family. Our family of 4 had a wonderful time using the shuttle to get downtown and back, relaxing in the pool, and sleeping well in the comfortable suite. Only downside of our trip was some of the other hotel guests, however the hotel staff did their best to address the issue. We would definitely stay here again. Thanks for a great trip to D.C. October 11, 2013
Rated 5.0 out of 5.0 Grade "A" for a Wonderful Stay This hotel was not close to the hub of tourist activities, so they offered a shuttle service to Union Station regularly. We loved our room with 2 TVs, microwave oven, bar fridge, dining table for 2 , a love seat, and a king size bed. Of course, they offered complimentary breakfast and free WIFI which are services my husband and I value very much. The room was clean and contemporary. We are sold on Holiday Inn Express for our next hotel booking! October 7, 2013
Rated 4.0 out of 5.0 by Leisure The hotel has every amenity one is require in such class hotel. I wonder some of your sister hotels in New York area do not have refrigerator and microwave in the rooms. October 7, 2013
Rated 3.0 out of 5.0 by Poor receptionist and miscommunication I have been visiting DC for business purpose and this was the third time that I stayed here. For the first time, the staff/receptionist was not fully aware of the corporate discounts and it took her long to confirm thereby making me wait at the desk. That experience was not good. Second time there was a lady at the front desk and God knows what she was doing. She did not respond me immediately even though I was the only one there to check in. I couldn’t see any smile on her face throughout checking process. Third time they thought that I am checking out one day before inspite of explicitly telling them that I will be checking out on so and so date. When I returned from work to enter my room, the door was locked and my card couldn’t be read. I rushed to the reception, and they apologized for their mistake. I was angry. October 6, 2013
Rated 5.0 out of 5.0 by Confortable Room especially the the pillows Great Customer Service right from the time i made the reservation to the time I checked out. Jose, who took my reservation, ask how she could make our stay more pleasant and I ask her to waive the $15.00 parking fee and she made sure that it happened. I checked in with my friend, we ask to spin the wheel and we allowed free snacks for the room. We checked in early, which was a great treat because it was his birthday without any problems. We ask for extra towels once we got to the room again no issues. We checked out at 12:00 Noon without housekeeping banging on the door. It was just a wonderful stay! Thank You Sincerely, Frank October 4, 2013
Rated 3.0 out of 5.0 by Slow check-in. Cleaning chemical odor in room. Another guest was in the process of checking in when I arrived. There was also a client trying to buy soft drinks from the concession. The clerk appeared to be having difficulty processing payment for these items and so there was considerable delay. When we entered our room there was a very strong odor of some type of what I would assume is a cleaning solution. I woke up several times during the night and again smelled that strong odor. October 1, 2013
Rated 5.0 out of 5.0 by Great service and comfotable bed Upon entering the hotel we were greeted immediately by a friendly smile and good morning. The room was clean and it was just an enjoyable stay. Oh and the complimentary breakfast was absolutely delicious. September 30, 2013
Rated 4.0 out of 5.0 by Good Choice! Very friendly staff... I was on a business trip and stayed for 2 nights. Didn't see much of the surrounding area as I was picked up, but I did see a few gas stations and KFC/Taco Bell, Checkers, 7 eleven across the street so no worries on finding something to eat late night. Breakfast is very nice and if im back in that area I would stay there again. September 29, 2013
Rated 3.0 out of 5.0 by nice but bad with parking It was good staying at this hotel but hated part was parking which they charge for each vehicle, next time i am defintley looking for hotel with free parking rather then this. breakfast was good so did the pool. rooms were at average. September 28, 2013
Rated 4.0 out of 5.0 by Great, but before you book... Be aware that the shuttle service times returning to the hotel from Union Station aren't really convenient, with only 2 scheduled and after 6 pm. Also, the hotel shuts off the parking lot entrance/exit to Bladensburg road after dark, so be aware that if you wish to drive into DC, you will have to drive almost a mile in the opposite direction on New York Ave to turn around and then drive into DC: A waste of gas, time, and convenience. Also, if I recall correctly, there are no left turns at the corner of Bladensburg road onto New York Avenue to go into DC either. Aside from these annoyances, the hotel & staff itself are very nice. It is a good place to stay. September 19, 2013
Rated 5.0 out of 5.0 by Can't Say enough about our great stay!! We stayed at HIE, DC from 9/03/13-9/06/13. THE KIDS ENJOYED THE HOTEL AS MUCH AS THE SITES WE VISITED!! We had a minor problem with our original room [myself and 2 kids] which i mentioned in passing to the front desk associate, and before I knew it, WE WERE UPGRADED TO A LUXURY SUITE AT NO CHARGE!! We had originally only expected to stay until 9/05 but there was so much to do, we added an extra day/night which was no problem with the staff. They were even able to give me the AAA discount rate I had got for on the 1st reservation. The Wi-Fi works great, the complimentary breakfast buffet had numerous selections with slightly different offerings each day...also, the dining staff were very attentive and kept the area neat as a pin. The pool and hot-tub were relaxing and we were happy to discover it was open until 11PM so we could relax after long days of walking around the city. Front Desk Associates were VERY knowlegeable about the workings of DC, one even tracked me down in the parking lot to provide an easier route than another Associate had just given me! My one wish was that the shuttle made trips to the attractions; being from out of town, I was not familiar with the "Metro" and the map appeared a little overwhelming. Oh, one more thing, we late risers REALLY appreciated the 12-noon check out!! September 13, 2013
Rated 5.0 out of 5.0 by Great Staff = Great stay We arrived after the shuttle had left for the station but were taken back into town to see the sun go down on capitol hill, magic. The staff were helpful at every turn and the hotel was as neat as a pin. Thank you for making our stay enjoyable. September 12, 2013
Rated 5.0 out of 5.0 by Excellent front desk staff. My son and I thoroughly enjoyed our stay at your facility. The reception staff provided excellent service and were very accommodating. This included the shuttle drivers and service. It would be helpful if the shuttle service was extended a couple of times during the afternoon time frames. Thank you! September 9, 2013
Rated 5.0 out of 5.0 by Gave us exactly what we adked for....excellent service We used three hotel chains. Holiday Inn was by far the best. On top of my list for future hotel stays. Each hotel was consistently the same in all aspects. Well done staff. September 7, 2013
Rated 3.0 out of 5.0 by Nice business hotel Overall I had a nice stay for 1 night only. As a Platinum member I had to spin a wheel to get my welcome gift, a bit unusual but OK. I did miss the normal free parking and I think 15$ for a parking spot without any surveillance is overrated. But will come back again September 6, 2013
Rated 5.0 out of 5.0 by Dave 48 The hotel is always very clean and the staff are wonderful! The evening reception meals were great! Having shuttle service was very helpful September 2, 2013
Rated 5.0 out of 5.0 by Wonderful staff and amenities I can't say enough about the professionalism and courteousness of each and every staff member. Also, though the location is a distance from the heart of D. C.. The available free shuttle service to and from Union Station more than made up for it. Thank- you Job well done September 1, 2013
Rated 5.0 out of 5.0 by Excellent place to stay We found the hotel extremely clean (this is very important to us). They put on a great dinner and amazing breakfast, and the lady looking after this area is right there to ensure you have everything you need. She was very friendly and helpful and made us feel like family. The front desk people including the Manager are efficient and friendly. They helped us organize our plans to see the sites of Washington and we are very greatful for their help. It allowed us to see everything in the day and a half we had to do it in. The Manager went so far as to offer us water for our long trip home,, ensuring we had everything we needed and knew how to get to the highway. August 30, 2013
Rated 4.0 out of 5.0 by Great for on the go! I always stay at this hotel when in DC, it was a little busy this time. More than the normal traffic. August 29, 2013
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