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Rated 4.5 out of 5 by 209 reviewers.
Rated 5.0 out of 5.0 by Great Service We blocked several rooms for the guest attending my daughter's wedding and we could not have asked for better service. Early on there was an issue with the online reservation site and Eric was kind enough to extend the deadline date. Once we arrived we had welcome bags for the front desk to hand out to the guest upon arrival. The staff delivered the bags to the guest rooms and eliminated the problem of a guest not getting a bag when they checked in. That was going above the call of duty. It was so very much appreciated. The staff was very nice and so very helpful. the hotel is located in a great area. we were so very pleased and i would reccomend this hotel and definitely stay there again. Thank you Eric and your staff for a wonderful experince. November 7, 2013
Rated 5.0 out of 5.0 by Excellence. My stay was fantastic! The staff were all wonderful, the property was great, and there was a sauna!!! I highly recommend staying here! November 6, 2013
Rated 4.0 out of 5.0 by location convenient location, easy access to interstate highway October 31, 2013
Rated 5.0 out of 5.0 by Good location, fair price Stayed here for a few days for a wedding. The staff was very friendly and accommodating! The breakfast was your basic continental breakfast, they kept it well stocked. The hotel is easily located near the I-64 and has a variety of restaurants near by. Don't expect the Ritz but it was clean and quiet! I also had my two kids with me both under the age of 3, no problems! October 30, 2013
Rated 5.0 out of 5.0 by Awesome time! Nice room, clean and comfortable. The lady at the front desk was so kind and helpful. Would stay here again for sure. October 28, 2013
Rated 5.0 out of 5.0 by love this hotel The staff is always very friendly, this is the only place we stay when we visit the mountains. Feels like a home away from home. October 24, 2013
Rated 5.0 out of 5.0 by Concerning our stay We've stayed here before and that's why we came back. We knew we would be pleased. We were recognized as Priority Club members and everyone was helpful,friendly and professional. October 23, 2013
Rated 4.0 out of 5.0 by Great stay despite some obstacles Despite that it rained everyday and the government shut down of the Skyline Drive and National Parks, we had a great trip. The hotel was part of the reason. The room was very large with plenty of space to spread out and relax. The pool area is open 24hrs which was very nice ..and convenient. The breakfast was very good with many options. Staff very friendly and helpful. most especially the woman at the desk the day of check-out. I wish I knew her name so I could mention her. When we went to leave, our car would not start..she couldn't have been any more helpful or nice. She went above and beyond the expected. This was and is greatly appreciated! October 15, 2013
Rated 5.0 out of 5.0 by Check in desk Front desk girl was excellent when we checked in after 8 on a Friday night! Very friendly and happy to be there October 9, 2013
Rated 5.0 out of 5.0 by Very clean and excellent staff. Great location, plenty of resturants available. I would recommend this hotel to everyone. October 4, 2013
Rated 5.0 out of 5.0 by Comfortable, convenient, quiet Great convenient position for Waynesboro and Staunton. Quiet location but with good restaurants within walking distance. Friendly and efficient staff. Recommended. October 3, 2013
Rated 2.0 out of 5.0 by Clean facility but variable service Only reserved to have a good night sleep but unfortunately had a noisy room next door. Called front desk at 11 pm to have this taken cared of. He stated he will walk down and address the issue...nothing happened...the party continued. Called at 12:10 am to front desk again, a different person picked up and informed that this is not acceptable. He stated he will taken cared of and obviously did more than the other front desk person because the noise stopped and the party moved somewhere else. Got only 6 hours sleep in the end, not very worth the stay. October 2, 2013
Rated 5.0 out of 5.0 by Standard holiday Inn - Excellent We have been touring and always stay at IHG HOTELS, they are not too expensive and always high standard. The Rewards scheme is also good. September 24, 2013
Rated 5.0 out of 5.0 by Excellent service from staff Let comment the staff at this Holiday Inn. They were able to answer question I had. The evening clerk was at the top of her game. September 24, 2013
Rated 5.0 out of 5.0 by Gives everything you'd want. I use IHG properties exclusively and often am disappointed with something lacking. A pool that is closed or noisy rooms. This location does EVERYTHING right. All the amenities are available all the time. Yes, you can use the sauna at 11 pm if you like! Staff was great too. I couldn't wait to write a review. This place is great. September 21, 2013
Rated 1.0 out of 5.0 by Worst night spent at a Holiday Inn Express, unfortunately! I drove across the United States in February this year from Virginia to California and stayed at a Holiday Inn Express in all stops on the I40. With the exception of Nashville, the cities I stayed at a Holiday Inn Express were Oklahoma City, OK; Tucumcari, NM; Flagstaff, AZ; Barstow, CA. I have also stayed at mention other Holiday Inn Express hotels throughout California over the years. By far, the worst experience was at Waynesboro. To be fair, and I do write fair reviews, I ended up in a smoking room because there were no non-smoking rooms available. For a non-smoker, this is horrible, but it was my choice and my responsibility. Unfortunately for me, everything reeked of smoke--from the bedsheets to the pillows to the towels. Fortunately, the room was clean enough if it weren't for the smell of the smoke. What was really bad was the air conditioner. When it would stop running and the fan would turn off. I could hear a high-pitched noise all night long and was not able to sleep. Breakfast was okay. At least the hot items were warm and cooked well. Nothing outstanding, but much similar to other Holiday Inn Express hotels. The coffee was good. Wish they would stop using the Styrofoam coffee cups and go to paper cups for health reasons. The front desk staff were friendly enough. Not overboard friendly as with other locations, but courteous and professional enough. There was one employee who helped me find the back door the following morning and he personally rode with me on the elevator to the first floor to make sure I knew where to find it. He was the most helpful person I met during my stay. His name started with a 'J' and had 3 letters. I do not recall it because it was an unusual name to me. I wanted to give him kudos for his efforts. Unfortunately, I won't be returning to this location, even if they had a non-smoking room available because of the fact that they DO have smoking rooms. I am really surprised they even offer smoking rooms because most hotels I stay at are 100% non-smoking, but then this is a different State than where I am from. To stay at a 'tolerable' and 'average' hotel is just not worth the price they were asking for. There are better values out there for the money September 11, 2013
Rated 4.0 out of 5.0 by Fabulous staff This property is very clean and easily accessed right off the highway, but the biggest pro is the staff. I talked with at least four different front desk people, and they all were friendly, professional and went the extra mile for anything I needed. One overnight clerk left a note for the next day's shift on my behalf. How often does the next shift actually see and/or follow through with those types of things? They did, and their help was much appreciated! September 11, 2013
Rated 5.0 out of 5.0 by Perfect The room was very clean and ready early, at our request, so we could check in and get ready for an afternoon wedding. Breakfast was delicious and much better than any complimentary breakfast I've had at any hotel. September 11, 2013
Rated 5.0 out of 5.0 by Very satisfied This hotel provided everything that I have come to expect from staying in a Holiday Inn Express. September 10, 2013
Rated 5.0 out of 5.0 by Comfortable room and very clean! Great quiet clean rooms. Very pleased with service and an outstanding staff! September 9, 2013
Rated 4.0 out of 5.0 by Great place Had a bit of a mix up on signing in due to the reservation being split so had to get another card the second night but still went quite well. Good location September 7, 2013
Rated 5.0 out of 5.0 by Great Stay at this Hotel! Very nice hotel and friendly staff! I thought the bathroom lighting was dim but seems to be an industry standard unfortunately. Nice updates in lobby but our room's bathroom looked like the woodwork could use some TLC--but clean for sure! September 5, 2013
Rated 4.0 out of 5.0 by Good stop off Blue Ridge Parkway Good stay. Nearby (walking distance) restaurants, excellent room. I had to wash clothes during the stay and the staff was a big help in getting me lined out. The washing machine/dryer were in great condition and inexpensive to use; they had vending machines for detergent/dryer sheets and the front desk had change. Couldn't park the motorcycle under the canopy; it is not level enough and not very large. September 4, 2013
Rated 5.0 out of 5.0 by King Suite and helpful Staff Stayed in the King Suite and was very impressed by the amount of space. Very nice accommodations. I would recommend a larger TV due to its distance from the bed. Military discount was MUCH APPRECIATED! Staff Manager was EXTREMELY friendly and helpful. 24 hour pool...a rare find! Hot Breakfast was beyond expectations. I would most definitely recommend a stay at this location! September 3, 2013
Rated 4.0 out of 5.0 by Overall good experience We only spent one night at the Holiday Inn in Waynesboro and it was a good experience overall. We will probably return to this hotel when we are back in the area. The room was very clean and spacious and the overall experience was good. My only minor complaints would be the extra firm mattresses in my double queen room (too firm for my taste, they need memory foam toppers) and the fairly small flat screen TV. The breakfast selection was pretty good and the staff are all friendly. September 3, 2013
Rated 5.0 out of 5.0 by Great Hotel! Front desk staff so very pleasant! Room comfortable and quiet. Awesome breakfast. Highly recommend to any travelers. September 2, 2013
Rated 4.0 out of 5.0 by Pillows are not good The bed was not great. The pillows are old and inconfortables August 30, 2013
Rated 5.0 out of 5.0 by Great Service, Staff and Comfort We stayed here the weekend of the Spartan Race and found the rooms to be clean and comfortable. The staff was very friendly and helpful. The hotel is close to the Wintergreen slopes and close to dining after a long day. Thank you for everything. Chris, OBX,NC August 28, 2013
Rated 5.0 out of 5.0 by Great one night stay We stayed here for one night in preparation for a race the next day. The room was very spacious and the bed was comfortable. We took full advantage of the hot tub, pool, and the sauna. We had to leave shortly before the full compliment of breakfast items were put out, but what we saw seemed adequate. Would definitely stay here again if in the area and recommend in the future. August 28, 2013
Rated 5.0 out of 5.0 by Great staff We were on'y here to crash for the night and get up and leave first thing in the morning, but if I was coming to the area again, we would stay here. The staff was super friendly and polite. The room was fine--clean and had all the things you would expect. August 28, 2013
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