Rated 3.0 out of 5 by 90
Rated 2.0 out of 5.0 by Buddy7992 HI Express Winchester
The facility infrastructure is run down. Staff is great, seating in room uncomfortable. Ownership needs to put back some profits and do a make over of this hotel. I don't feel it lives up the Holiday Inn standard I am use to
December 13, 2014
Rated 3.0 out of 5.0 by Disappointed1954 Not room reserved
The room I reserved was not available (given to another).
I did get the correct room the second of 3 days during my stay.
I was discounted, but, still charged despite the "Hospitality Pledge" that states that I would not be charged until the problem was corrected.
December 8, 2014
Rated 5.0 out of 5.0 by bujobujo Early check-in
When I realized we would be getting to the hotel earlier than I expected (12:30) I called ahead and asked if we could get an early check-in. The front desk person was very accommodating and said it would be no problem. This way we could get there, check-in, bring our suitcases in and unpack and get to my son's house and enjoy our visit and not have to worry about leaving my son's house to go check-in later and go back to his house. Very very friendly staff.
December 1, 2014
Rated 2.0 out of 5.0 by naperdg Try to avoid
Have stayed ay many Holiday Inn Express properties and a member of their guest program, but this is the worst experience I have had.
November 10, 2014
Rated 2.0 out of 5.0 by jwa1 This HIE was not up to our expectations
The personnel were wonderful. The room lacked the usual refrigerator and microwave. All towel racks in bathroom were missing. Breakfast was mediocre.
November 9, 2014
Rated 1.0 out of 5.0 by Lily1016\\ Extremely Poor
We were not able to take a shower due to the fact that the mechanism switching from faucet to shower was missing.
November 7, 2014
Rated 5.0 out of 5.0 by Flona Good hotel
Enjoyed our stay. Staff was helpful. Would recommend and stay here again if in the area.
November 5, 2014
Rated 3.0 out of 5.0 by Pacco Room not ready
Upon assignment to our room, my wife and I noticed some errors in our room set up. First thing we noticed was the lack of a customer information packet, usually containing info about the area, dining areas, television channels, etc. In addition to this we noticed that the telephone, microwave, refrigerator, desk with lamp and chair, easy chair and coffee maker all items normally found in a room of this quality were also missing. When I told the individuals on duty, they tried to connect a telephone up in the room, but that didn't work, and as to the items missing from the room I was told that sometimes customers request to have items taken out for their needs, which I understand, but I don't see why all of the items missing at once. It looked as though the room was being repaired or upgraded and should not have been rented at all.
November 4, 2014