Rated 3.0 out of 5.0 by FrequentHIE Noise!
This was perhaps one of the less impressive experiences we have had with Holiday Inn Express. To start with, the desk clerk (Amber) decided to change our room to 126 - in the basement at the end of the hallway. We had, perhaps the smallest room in HI Express and the noisiest. There were a bunch of athletes living above us and they kept us awake till the wee hours of the morning. Additionally, the cars and trucks started off early in the morning so we virtually got no sleep.
I was sorely disappointed with this property -
May 11, 2013
Rated 5.0 out of 5.0 by members Great stay, as always
I really appreciate the whole facility, and the evening soup and social is a great bonus.
May 7, 2013
Rated 5.0 out of 5.0 by joneskl113 HIE Yakima
This is where I choose to stay each time I'm in the area. I enjoy the staff, very professional, comfortable beds, and wonderful breakfast variety.
May 3, 2013
Rated 5.0 out of 5.0 by Baseballmom2829 Great customer service
We stayed at this hotel for a baseball tournament. Plenty of options for the boys to eat before game. The pool was perfect to accomodate the masses of players from several teams. We want to extend a huge thank you to our night host, he was working the night we checked in on April 26 and also April 27. He was very personable and was great to our boys. Great stay overall and great choice for future tournaments.
April 29, 2013
Rated 5.0 out of 5.0 by JHSRT Great Hotel
I stay at the HIE Yakima quite often. Luis and Miles always make me feel at home. I have also seen quite an improvement in the entire property since Luis has taken over as the general manager. Thank you to you and your entire staff!
April 20, 2013
Rated 5.0 out of 5.0 by MFrenchy Great customer service!
We often stay at Holiday Inn Express Hotels because I can use my Priority Point Rewards and also the extras that are included in the price. But this stay at the Yakima Holiday Inn Express was by far, the best experience we have ever encountered at a HIE Hotel. From the moment we walked and my son rolled in his wheelchair through the front door, the general manager greeted us from behind the desk with a smile, an offer to help unload the car, an invitation to have a free chicken strip and salad dinner with dessert and then, proceeded to walk us to our handicap accessible room and make sure we had everything we needed for the stay. Throughout the three days in the hotel, he and his staff were always ready to help in any way we needed, even going out of their way to ask if there was anything more they could do. The room had a back sliding door right to a handicap accessible parking spot which made the trip to the car as easy as possible and quick. This particular HEI hotel in Yakima deserves kudoos and recognition from HEI management for their exquisite customer service and amenities. Thanks!
March 26, 2013
Rated 3.0 out of 5.0 by salespro1 Old Matress
Dont normally complain about a Hotel, but the bed I had was sunk in and very hard. The room seemed to be upgraded except for the matress. I travel 2 weeks out of the month and stay at a lot of Holiday Inns, and have had no issues until this one. Ck your matress before you settle in, if not to your liking move rooms. Also the bathroom door gets stuck on the tile as its too long and could only open 75% of the way. These types of details really inforce or decrease the hotel experience.
March 23, 2013
Rated 5.0 out of 5.0 by doc4j nice stay
enjoyed the room, the evening tacos and the work out room.
March 19, 2013