Rated 4.4 out of 5 by 196
Rated 5.0 out of 5.0 by weekshm Fantastic guest service!
Friendliest and most accommodating hotel staff I've had in a long time - thank you!
August 26, 2015
Rated 5.0 out of 5.0 by oldcoug comfortable bed/pillows. good breakfast
enjoy staying here on my business trips. always clean and comfortable. convenient check in and out.
August 24, 2015
Rated 2.0 out of 5.0 by anonmyous Don't stay on ground floor
I had noise issues from room above me with what sounded like jumping children, and the ground floor rooms have exterior sliding glass doors and mine smelled musty. The staff said the property was full and couldn't move me.
August 24, 2015
Rated 5.0 out of 5.0 by James874 Great staff and modern facilities
The staff was very professional and welcoming. Great amenities and very clean facility. I travel frequently on business and often experience clean rooms but hallways, stairwells, elevators etc. are messy. This hotel was immaculate from corner to corner.
August 22, 2015
Rated 3.0 out of 5.0 by Tyco1 Upgrades and poor WI Fi
For as often as I stay here at this particular hotel you are extremely tight with room upgrades to elite customers also internet Wi Fi is way below average and extremely slow
August 17, 2015
Rated 5.0 out of 5.0 by bart tech great service
we found this hotel like all the other holiday inn expresses to be excellent places to stay
August 10, 2015
Rated 3.0 out of 5.0 by johnmarlo2 Great Breakfast, Incorrect Reservation, Cold Pool, Terrible Sofa "Bed"
We were told when we arrived that our specific, called-in, adjoining-room reservation (Queen/Queen room adjoining to King room) was not possible and "would it be OK if you were down the hall from each other"? When I said we had to have the rooms adjoining or right next to each other, the nice staff person "found" adjoining Queen w/ Sofa Bed rooms. Not what we reserved, but a decent alternative...until I had to sleep on the sofa bed. Terrible, thin "mattress" on top of squeaky springs and rigid frame that had me lying almost sideways to get to sleep.
The room itself was clean, although the decor and carpet looked tired and worn. From outside and the lobby you would think this was a brand new hotel, but walk down the halls and it's due for a renovation.
The morning breakfast was included and is really the best around for hotels. This gives an extra star for every HIE we've stayed at. Yummy cinnamon rolls, good fruit, hot eggs and sausage, yogurt and even chocolate milk for our daughter.
Then we tried the pool, which was supposed to be the highlight for our daughter. But it was too cold to get in past her knees, and the small toddler pool was the same temp. We spent about 20 minutes in/near the hot tub and then went back to our room disappointed. This was our third HIE in about a year, and all have had cold pools, although this was the coldest. C'mon, it's an indoor pool. Kids' teeth shouldn't be chattering...it needs to be warmer.
The other things can be dealt with, and the great breakfasts are a draw themselves, but the cold pools are a deal-breaker so we won't be using HIE anymore.
August 4, 2015
Rated 4.0 out of 5.0 by Russ on business Nice hotel
Very comfortable hotel. Rooms are safe and clean. Breakfast can tend to be a bit boring if staying multiple days.
August 3, 2015