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Rated 4.5 out of 5 by 53 reviewers.
Rated 5.0 out of 5.0 by Comfortable room and great staff Rooms are a bit dated, but kept clean and tidy. The staff are friendly and always willing to help, which is nice. Toiletries always kept well stocked and all the appliances work, which is nice. I find the food a bit boring, would be nice to have some more variety on longer stays, but the breakfast is free so can't really complain. December 5, 2013
Rated 5.0 out of 5.0 by Great Hotel I really enjoyed this hotel, the breakfast was excellent, the food was good and the staff were very friendly and helpful. I will use this for business in the future. I like a homey feel and this meant my expectations. I used the pool area and also had no problem with the internet. This is a clean and friendly place to be, the beds were great also, no problem sleeping. November 25, 2013
Rated 5.0 out of 5.0 by exemplary staff I stay on business/pleasure. I look forward to stay almost a wk every month at this particular hotel. I travel a lot with business, this is by far the best staffed hotel I have ever been in. I RECOMMEND this hotel, for business or pleasure. November 12, 2013
Rated 4.0 out of 5.0 by Great little get a way It was just what we expected and great location and very comfortable. November 6, 2013
Rated 5.0 out of 5.0 by Great place to stay Every thing you need for a great business trip. Awesome staff November 3, 2013
Rated 5.0 out of 5.0 by Overall great experience My only complaint as silly as it sounds was the quality of the toilet paper... It was like sand paper... needs to be changed.... otherwise a nice hotel November 1, 2013
Rated 4.0 out of 5.0 by Comfortable and Clean The room was nice, spacious, and very clean. The beds were comfortable. Breakfast choices were okay, some fruit choices would have been nice to have. The staff, was nice and polite. Cleaning service was excellent! We would definitely stay here again. October 9, 2013
Rated 5.0 out of 5.0 by Warm hospitality I am so impressed with Holiday Inn Express. From the moment I walked up to the Registration Desk to the time I left the next day, I felt so welcomed. I am so delighted now to be a Gold Award Member...I am proud to be a part of your organization. You treat me well ... with clean bed and bathtub and, non-smoking. The treats I found in my room was just want I needed to make it complete. Thank You! September 28, 2013
Rated 5.0 out of 5.0 by The comfort of feeling like I am at home Every time I return for a new stay, I am always greeted with, Welcome back.. The staff know me and make me feel at home.. Thank you for making the Holiday Inn Express a home away from home for me.. September 23, 2013
Rated 5.0 out of 5.0 by Whole staff was so welcoming and helpful!! staff was great, the maids were awesome and the whole stay, this will have been my 4th or 5th time staying there and I will be a lot more, I highly recommend this hotel for all...Thank You much September 22, 2013
Rated 2.0 out of 5.0 by Pricey for the experience Traveling across the country we stayed at many IHG properties and this was the first and only that upon check in failed to welcome us as IHG Platinum guests and didn't offer a room upgrade or a treat. We had been traveling a long time arriving late and it would have been nice to be offered even a couple bottles of water. The upside when I did request a bottle of water for our 3 yr old the receptionist was kind enough to provide us one. The next morning we woke up to discover that not only were we not offered a room upgrade for Platinum but the room we had been offered wasn't fully made the day before. It was missing towels and other toiletries. The room didn't feel very fresh although that could have been perception after staying at the Nampa, ID Holiday Inn Express which was fantastic. In the morning the front desk was very responsive and helpful but unfortunately we had already been disappointed by the experience and I would not be inclined to stay at this hotel again. The only bright side was in addition to the standard Holiday In Express breakfast choices they also offered apple sauce which was a welcome option to the norm and the morning staff were helpful. September 8, 2013
Rated 4.0 out of 5.0 by Horrible breakfast service We stayed three nights. The first two breakfasts had the same attendant. The first breakfast there was no hot water for my wife's tea. No attendant was in sight. After 10 minutes she finally appeared. That same morning there were no tongs for the wonderful cinnamon buns. Patrons were trying to spear the buns with forks. Finally the attendant appeared and when I asked about tongs, she produced a pair. The next morning all three caffeinated coffer urns were empty. The attendant was nowhere to be found. Patrons checked the room where the attendant prepares the food but she was not there. Finally after 15 minutes one caffeine deprived, highly motivated guest was able to track her down. It was the same attendant from the day before. Our third breakfast was problem-free thanks to a highly competent worker (not the attendant from the prior two days). September 7, 2013
Rated 5.0 out of 5.0 by We always stay here in Yakima We always stay here when visiting Yakima. Good hotel, service, and location. September 3, 2013
Rated 5.0 out of 5.0 by Great Hotel - Awesome Staff Have stayed at this hotel many times and the staff always go above and beyond to make sure my stay is a great experience. Excellently managed hotel!! August 30, 2013
Rated 4.0 out of 5.0 by A very nice hotel. . . I truly enjoy the Holiday Inn Express chain, and prefer to stay in them when traveling for business. That being said, one of the big reasons I choose Holiday Inn Express is for their exercise facilities. I work out regularly while at home, and do not want to give up my progress while traveling. The exercise room equipment at Holiday Inn Express Yakima needs some work. As I mentioned to the desk clerk on checking out, the tread mill control buttons for the different exercise routines do not function, and it appears to me that the seat on the exercise bike is jammed. I spent 10 minutes trying to adjust it, and could not get it to move. I enjoyed my stay. My room was fresh and comfortable. The morning breakfast area is wonderful, the food is great. . . but the exercise room needs some attention. August 27, 2013
Rated 4.0 out of 5.0 by Great people service,but poor internet service Everything was good, including staff members. I have stayed here many times and keep coming back hoping they have resolved their internet issues. They still cannot get it figured out. Other than that, nice place and nice staff. August 18, 2013
Rated 5.0 out of 5.0 by Excellent Service We stayed at the Holiday Inn Express in Yakima. Since we got there the staff were friendly and gaves us suggetions for dinner, they recomend Bob's Gurgers that was so good!! The location of the hotel was very good , a block from the convention center, less then a block from a little shopping area. Breakfast was fresh, but not too many options. Having the pool open 24 hours is amazing! August 8, 2013
Rated 5.0 out of 5.0 by Very nice surroundings throughout Enjoyed our stay, the staff was courteous and efficient. The bed was very comfortable and there were plenty of pillows to enjoy. The evening treat of cookies/milk nicely done and delicious cookies. Breakfast was average, we were there about 7 AM and most items were fresh, however, the biscuits were quite hard and that surprised me. August 8, 2013
Rated 1.0 out of 5.0 by Ant infested I need to mention that I am a Platinum Member and I stay at your hotels acorss the country. I chose your hotels becuase I usually have a good experience. The rooms are always clean and the staff is alwys helpfull and freindly. My stay in Yakima Washington was the exception. I checked in around 7:30 PM and the and the clerk behind the counter acted like I was an inconvience and was very short with me. The room has amajor infestation with small ants. As I was sitting at the desk they were crawling up my legs and on the desk. They were even in the bed. The next morning I had to go through my suitcase and try to get rid of the ants that had crawled in. When I returned home I found out that I did not get all of them and I had to take my suitcase out side and work at getting rid of them. When I told the clerk about the ants she said there was nothing she could do they were sold out. There is a Holiday Inn very near by and she made no effort to see if they could accomidate me. When I checked out in the morning and I told the day clerk about the issue her only response was thank for telling her they would check it out. An appoligy would have been in order. My stay in in your hotel in Yakima Washington was not a enjoyable experience. When I travel to Yakima for business I will be staying at a different hotel. August 7, 2013
Rated 3.0 out of 5.0 by Good in a pinch I was not welcomed as a PC member and offered the standard update on my points balance.. It stood out as we wound down from a long cross country road trip and other IHG hotels welcomed us and also typically offered some goodies at check in. After a long drive I did ask the front desk for a couple of bottles of water and she kindly provided which helped. It was a late check in and we didn't notice until morning we had been given a room that hadn't been completely made before our arrival. It was missing towels and the standard toiletries. Thankfully the beds were made and we did get to settle in for the night. Getting up and speaking with the front desk about the missing items was pleasant - they were extremely helpful and responsive. As a Platinum PC member I had also been hoping for a room upgrade and it seemed online that there were other options but being tired we gladly settled into our room. At breakfast I was really pleased to find that being WA the choice of apple sauce in addition to the basic HIE breakfast bar. It was a small/clever addition. Our small children were excited by it as an option to Yoplait. August 3, 2013
Rated 2.0 out of 5.0 by Tough Stay While most Holiday Inns offer great experiences, a recent stay at this property was not so enjoyable. No special greeting upon arrival, had to ask for a bottle of water and told my "goody bag" was in the room. No bag of goodies in the room. The room was so hot and the A./C was running full tilt all night and never cooled down. Bed was comfortble was one of the only positive qualities of this stay. When I handed my key in upon departure, no thank you or have a good day or how was your stay. I recommend the Holiday Inn down the street over this Holiday Inn Express. Not a great night experience at this property. Staff was not well focused on customer expectations. July 21, 2013
Rated 5.0 out of 5.0 by Excellent staff Made excellent arrangements for me.. Ver accommodating.. Great breakfast.. July 13, 2013
Rated 4.0 out of 5.0 by Comfortable Place To Stay This hotel was convenient to where we were traveling and a comfortable place to stay. June 27, 2013
Rated 5.0 out of 5.0 by Great place and great location My friends stayed "next door" and were disappointed. The place feels new and the staff is very accomodating. I walked into town to have dinner. I did not stay for breakfast since I had a 6AM flight. June 19, 2013
Rated 3.0 out of 5.0 by Noise! This was perhaps one of the less impressive experiences we have had with Holiday Inn Express. To start with, the desk clerk (Amber) decided to change our room to 126 - in the basement at the end of the hallway. We had, perhaps the smallest room in HI Express and the noisiest. There were a bunch of athletes living above us and they kept us awake till the wee hours of the morning. Additionally, the cars and trucks started off early in the morning so we virtually got no sleep. I was sorely disappointed with this property - May 11, 2013
Rated 5.0 out of 5.0 by Great stay, as always I really appreciate the whole facility, and the evening soup and social is a great bonus. May 7, 2013
Rated 5.0 out of 5.0 by HIE Yakima This is where I choose to stay each time I'm in the area. I enjoy the staff, very professional, comfortable beds, and wonderful breakfast variety. May 3, 2013
Rated 5.0 out of 5.0 by Great customer service We stayed at this hotel for a baseball tournament. Plenty of options for the boys to eat before game. The pool was perfect to accomodate the masses of players from several teams. We want to extend a huge thank you to our night host, he was working the night we checked in on April 26 and also April 27. He was very personable and was great to our boys. Great stay overall and great choice for future tournaments. April 29, 2013
Rated 5.0 out of 5.0 by Great Hotel I stay at the HIE Yakima quite often. Luis and Miles always make me feel at home. I have also seen quite an improvement in the entire property since Luis has taken over as the general manager. Thank you to you and your entire staff! April 20, 2013
Rated 5.0 out of 5.0 by Great customer service! We often stay at Holiday Inn Express Hotels because I can use my Priority Point Rewards and also the extras that are included in the price. But this stay at the Yakima Holiday Inn Express was by far, the best experience we have ever encountered at a HIE Hotel. From the moment we walked and my son rolled in his wheelchair through the front door, the general manager greeted us from behind the desk with a smile, an offer to help unload the car, an invitation to have a free chicken strip and salad dinner with dessert and then, proceeded to walk us to our handicap accessible room and make sure we had everything we needed for the stay. Throughout the three days in the hotel, he and his staff were always ready to help in any way we needed, even going out of their way to ask if there was anything more they could do. The room had a back sliding door right to a handicap accessible parking spot which made the trip to the car as easy as possible and quick. This particular HEI hotel in Yakima deserves kudoos and recognition from HEI management for their exquisite customer service and amenities. Thanks! March 26, 2013
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