Rated 4.3 out of 5 by 96
Rated 4.0 out of 5.0 by Jimno4 Clean, needs work.
Our room was comfortable, clean and well maintained, no issues. The maintenance staff, and housekeeping were all very friendly and smiling. The front desk staff (young lady) on days never smiled, and had soaking wet hair both days. Breakfast was by far the worst I have experienced at a Holiday Inn Express. Both days eggs were burnt, meat was dried out. No cinnamon rolls for both mornings of our stay, one of the things Holiday Inn Express breakfast is famous for!!. Day one the breakfast attendant did a great job with what she had, very attentive, helpful and professional. On day two the attendant look like she just rolled out of bed, not neat or clean, actually "greasy" looking. Unappetizing when this is the person handling your food.
November 4, 2013
Rated 1.0 out of 5.0 by Elizaboo Staff
The staff was very nice but extremely disorganized and confused. Out toliet over flowed and ended up with water about 1 inch high on the bathroom floor. We called a staff member to come up and clean it. He came up with a plunger, threw down a few toliets and pushed them over to one side. Then he said the cleaning crew would be up in the morning to clean it. In the mean time we were stuck with a wet, dirty bathroom floor and toliet, a pile of wet dirty towels and a puddle of water underneath the bathroom sink. I could not leave a puddle of dirty toliet water, a couple inch high now sit in the bathroom. I mopped up the water myself with no gloves or cleaning supplies. The bathroom remained up usable for the rest of our trip.
October 30, 2013
Rated 5.0 out of 5.0 by lansa Rooms and Breakfast
Rooms -The redecoration of the rooms looks great and continues the color scheme of the halls and reception area.
Breakfast - The food area could use updating. The counter is too shallow to hold a plate while waiting for toast,etc. There always is a problem with the fruit - the bananas are too green or don't exist.
October 30, 2013
Rated 5.0 out of 5.0 by Mom52 friendly staff and spacious room
We have stayed at this Holiday Inn Express several times. We always receive great, friendly service. The rooms are clean and the breakfast is terrific. My husband especially enjoys the evening cookies!!
October 23, 2013
Rated 5.0 out of 5.0 by Nehoc Wonderful Stay
I travel to York PA twice a year for the Train Collectors Train Show at the York County Fairgrounds. Over the 10 years I have attended the show I have stayed at various hotels in the area. The Holiday Inn on Leader Heights Road is is by far the best hotel I have stayed in while in York. The staff is attentive, the rooms are clean and you don't hear the conversations of the guests in the next room.
The hotel may seem further from the center of York, but is actually offers the best commute times since you don't have to deal with the traffic on RT 30. I would highly recommend staying there if you find yourself in York, PA.
October 23, 2013
Rated 4.0 out of 5.0 by snowwoman breakfast bar
Since many guests were attending the train meet, it was difficult to use the toaster. Maybe one more would help.
Years ago, frozen waffles were on the menu. Any chance of getting some?
October 22, 2013
Rated 5.0 out of 5.0 by KeithA Helpful staff
I needed help with my browser on my iPhone to access the wifi. The very helpful person at the desk found the correct browser on my phone and entered the wifi password.
On a second occasion the staff at the front desk helped us locate the booklet for food delivery.
October 14, 2013
Rated 5.0 out of 5.0 by Roysterathisfeet The Place to Stay While In York, PA
This hotel wins my approval hand down! I was wowed by the decor, cleanliness and the proximity to downtown. It made our trek back and from to York College so convenient. We didn't have to contact the front desk for anything so I can't say too much about custoner service, although I wish they were more engaging when we checked in and as we went in and out. But, they did their job with a smile. So if management would encourage the front desk staff to be more polite that would be the cherry on the top! My husband and I look forward to staying again when our baby girl is feeling homesick.
October 9, 2013
Rated 5.0 out of 5.0 by bg123 vacation
This hotel was in the best spot for us to visit more than one destination and it worked out favorably for us. Breakfast was always good and staff was friendly and accomodating.
October 8, 2013
Rated 5.0 out of 5.0 by Joe16 Overall
Very nice and well worth the value. Room was clean.
October 4, 2013
Rated 4.0 out of 5.0 by j2piano Only One Thing Wrong
I would have gladly given this property 5 stars, but they failed on one point...the bathtub drain. This is a pet peve of mine where the tub backs up while in the middle of a relaxing shower. I really wish hotels would check this out before the next guest arrives.
September 24, 2013
Rated 1.0 out of 5.0 by Biztraveler913 Loud room and broken sink
Arrived late at 2 am. Room had a door to adjacent room and I could hear everything going on in that room including tv. Couldn't relax, plus sink was broken. Checked out a night early and moved to another hotel.
September 22, 2013
Rated 5.0 out of 5.0 by BadMr Happy customer!!
Really liked the cleanliness, cordial personalities from the staff and accessibility to the highway!!! Very satisfied IHG Rewards Member!! Thank you!
September 22, 2013
Rated 4.0 out of 5.0 by rodger55 great staff
staff was very good with all guest and very helpful
September 9, 2013
Rated 5.0 out of 5.0 by RGOKC Great Hotel and Service
We enjoyed our stay and found all facets of the hotel to be outstanding. We would like to commend Elia for her great housekeeping service! Thanks Elia!
September 5, 2013
Rated 3.0 out of 5.0 by ohiogirl comfortable bed but bring back amenities
Where were the do not disturb signs? Newspapers were missing with breakfast. Why wasn't the hair dryer in the bathroom? Why are there no exhaust fans in the bathrooms?
We are longtime customers and we missed some of the amenities that we expect at your facility.
The gentleman at the front desk in the evenings was very helpful and nice.
And what benefit is being a club member?
August 28, 2013
Rated 5.0 out of 5.0 Clean and well appointed room. Awesome service
This was our 18th year in a row staying here, on this particular weekend, and every year we are greeted with very friendly and accommodating staff. This year during breakfast the seating ran out and a front desk employee saw our dilemma and with out being asked, opened the conference room so we could enjoy our breakfast sitting down. That is the type of service they deliver through all of there departments and why we come back every year.
August 22, 2013
Rated 4.0 out of 5.0 by Silverback08 Staff Service Exemplary - little dusty on the edges
The staff at this property is A-1. They go out of their way to help and take care of your every need. Housekeeping does an excellent job on daily room care - but the details to make this stand property stand out more are overlooked. For example, the cubbies in the bathroom that store the towels had a lot of dust in them. The shampoo, bath gel, and conditioner were available every day, but it was only after I left a note inquiring about lotion, did housekeeping leave me some. Overall, a very good stay.
August 21, 2013
Rated 5.0 out of 5.0 by len813 stay here each time I am in York
Great location, friendly staff, great breakfast selection
August 21, 2013
Rated 5.0 out of 5.0 by Teka Great accomadations and the best service.
Front desk staff was awesome, maids were superb, and breakfast staff excellent. Staff went out of their way to accommodate us with a room on the main floor as we had a small dog with us and were staying for three days. The rooms were spotless, and very well maintained.
I could not say anything negative about our experience at your motel, and will definitely stay there again if we are in the area.
August 20, 2013
Rated 5.0 out of 5.0 by jelenajak Great hotel
The hotel is clean and everything is in order. The staff was very nice. No complaints.
August 20, 2013
Rated 5.0 out of 5.0 by Jodie60 Excellent staff coupled with great facilities.
The staff was very accommodating and pleasant. The room was extremely clean and the beds very comfortable! Would highly recommend.
August 18, 2013
Rated 4.0 out of 5.0 by Creekside Maintenance and house keeping very helpful.
Front desk said only dogs allowed. What was up with the PIG and long haired white CAT!
Appreciated the help from the very busy maintenance man to let us plug in our electric car. Shouldn't more hotels be going "green"?!
Didn't appreciate the "working dog" (what ever that was suppose to mean) in the breakfast area who nose was on the food counter and scaring young children as the owner was too busy talking on the cell phone to pay any attention to the dog. Maybe the hotel should pay a little more attention to the pets.
August 13, 2013
Rated 5.0 out of 5.0 by Geneandfamily location
Great location. Easy to find at night off the highway.
August 9, 2013
Rated 4.0 out of 5.0 by Softballgirlsrock Great Service for alot of 14yr. old girls softball team!
We were in town for a 14U softball tournament and stayed at this hotel. The hotel was full for the week with two teams staying there. We had great service, clean rooms and good food. We appreciate everything your staff to make our stay memorable. Thank you!
August 9, 2013
Rated 4.0 out of 5.0 by Jeremy10001 Comfortable beds, very nice staff, very clean and remodeled.
I would recommend highly to stay at this HIE hotel. I have stayed at other HIE that I would not recommend.
August 8, 2013
Rated 5.0 out of 5.0 by Timetraveler70s Very clean and comfortable
No complains what's so ever. The people at the front desk were very friendly and pleasant. The breakfast was just right with many choices. (Loved the pan cake maker.) The dinning area is roomy with plenty of seating space. We even took advantage of the snack room; plenty of choices there also.
August 2, 2013
Rated 5.0 out of 5.0 by Jettiegirl Easy and Clean
We had made on-line reservations. Check in only took a minute or two, our packet was ready and waiting for us. Room was clean. Hotel appeared recently remodeled.
August 2, 2013
Rated 5.0 out of 5.0 by larrytenn Staff are extremely helpful
A very clean and well maintained property. We especially appreciated Marcos at the front desk who is very personable, informative and humorous. As we were checking out, I accidently locked my car keys in the vehicle. Marcos helped us find a locksmith and followed up to make sure that our dilemma was solved.
August 1, 2013
Rated 5.0 out of 5.0 by Diane23 Always Pleased with cleanliness
My husband and I have stayed at Holiday Inn Express on Leader Rd in York and at the Holiday Inn Express in West Chester near Exton Station. We have always been very pleased with everything. Will definitely stay at either of these again.
July 31, 2013