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Rated 3.7 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Renovating Fantastic even when they are currently renovating. Sleep Quality : Cons and needs attention during renovation is the very load and noisy heating/AC, refrigerator, and bathroom fan. January 7, 2014
Rated 3.0 out of 5.0 by Nice Place but Beds are Extremely Uncomfortable We stayed here over the Thanksgiving day holiday. The location couldn't have been much better and offered many amenities. The staff was gracious, helpful with excellent customer service. The food tasted delicious. It would have been an awesome stay except the beds were very uncomfortable. They were double beds (very tiny for two people to sleep together in) and very hard. The extremely hard pillows did not help much. We were unable to sleep through the night due to waking up and being uncomfortable. I may have received a lemon of a room and would be willing to try the facility again hoping for a more comfortable sleep experience. If all the rooms have beds this uncomfortable, I would not recommend the facility. It is a lovely place but not much use if you are crabby from lack of sleep. December 8, 2013
Rated 3.0 out of 5.0 by Incessant music We recommend the hotel based on location and amenities. However, music is played thru the speakers throughout the hotel - inside and outside. We paid extra for an oceanfront room only to find a speaker outside the door - it played til 11:00 p.m. even on a cold windy night. We love music but it soon became noise instead of music when you watch tv in the lounge with the music on. The staff was unconcerned. Property is recommended as long as you are aware. Great location but we won't go back. November 27, 2013
Rated 5.0 out of 5.0 by Amazing Experience! We LOVED this hotel! We got an amazing deal at the end of the summer. It had a great bar with live music, it was right on the ocean and the pool was fantastic! We were able to walk to shops and restaurants. I felt like we were in paradise. The kids had a blast - I cannot wait to go back! November 23, 2013
Rated 4.0 out of 5.0 by Awesome Location and Friendly Staff The hotel is located spectacularly on a pristine beach. While a little bit on the older side in terms of style and condition, the hotel is clean and staff is not only very friendly, but super knowledgeable. Great outdoor bar and relaxing pool area makes this a very solid and good value for money choice for a weekend getaway. November 12, 2013
Rated 2.0 out of 5.0 by unauthorized charges on my credit card The hotel was fine, the staff was courteous. However, there were charges billed to my debit card that I did not authorize. When I called for clarification, they stated that it was just a customary thing that their system does to ensure that we would have been able to pay for any incidental purchases that we make. Also, it takes several days for the amount to be refunded to my account. I will NEVER stay here again.... October 29, 2013
Rated 4.0 out of 5.0 by location in everything!!! We enjoyed our stay at the Beach House But I will say that the biggest reason we enjoyed it so much was because of the wonderful beach for walking and the weather was fantastic while we were there. Everything was "OK"--staff, rooms, breakfast, etc. but nothing was really "above expectations" except the beach. Some of the areas were not very clean: e.i. the area around the pop machine, ice machine and microwave. It would have been nice to have the microwave in our room as most Holiday Inn properties do because it was very warm and uncomfortable where we had to use it, then carry the hot food to our room. Also, the microwave was very dirty and got very hot on the outside--scary! October 9, 2013
Rated 2.0 out of 5.0 by Hilton Head is great this hotel not so much! Trust me people I always do my homework on hotels and appreciate the help of others reviews and ratings. So please take my advice on this facility. Yes Hilton Head is very nice and this hotel is on the beach and within walking distance of shops and dining. That's all it has going for it though. It is not very clean and well frankly rundown. We stayed on the 4th floor and the hallway carpet was worn and stained. Then so was the carpet in the room. The air vent in the bathroom had dust hanging off of it (room 446). The furnishings were modern but looked like they had taken a beating with scratches and dents all over them. The pop machine was broke and the cable connection was fuzzy. If it wasn't so late and we hadn't been on the road for hours I would have asked for my money back and stayed elsewhere. The staff was nice enough and the Tiki Hut was neat. I really think this was more of a management and investment issue. It really needs some major upgrades and some major elbow grease. If you are a clean freak beware. October 5, 2013
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