Rated 3.7 out of 5 by 141
Rated 3.0 out of 5.0 Dirty
Our room never got cleaned the three days we stayed there. I had to
Go get the cleaning person to get the trash and get js new towels . The towels didn't smell clean . The hall wayward also dirty . It had some trash on the floor that was there for the whole three days we were there. Parking was not the best . Really dissatisfied with the hotel. We will stay somewhere else next time .
July 16, 2014
Rated 1.0 out of 5.0 by Latitude Traveler Stay away. VERY poor rooms and terrible service
As an air crew member; I stay in hotels at least 3-4 nights per week. I can honestly say; that in my travels over the world; this is without a doubt, one of the poorest examples of a Holiday Inn worldwide. From the poor condition of the room, lack of security, paint peeling in the bathroom tub, and paying for a "Beach View" that was completely obscured by trees and a bar, combined with the fact that they tried to overcharge us when we checked out (not thinking that I'd actually review the bill), makes this the very bottom of all hotels I've ever stayed at.
July 16, 2014
Rated 1.0 out of 5.0 by Bryan502 Greatly Disappointed
Don't book a balcony room here!!!!! We paid extra for a balcony room and all week long had to listen to the cover band of the night from the bar below until late into the night. Don't get me wrong, we love music but, not when it's not optional. The balconies are a joke with not enough room to fit a person standing! The carpets are sticky and dirty, our room had a table and no chairs, no plug ins for chargers and the maids only knocked once. We requested a crib for our little guy the I won't even go into how dirty it was.... At one point, my little newborn was sleeping in his crib and the smell of smoke and other items was drifting underneath the adjoining room door under his crib!! If you stay here, pick a room that is less money, not an ocean front view, and does not have adjoining rooms.
At the last minute, the staff from Overland Park, Kansas and the other young gal assisted anyway they could from my weeks long frustrations of struggling to put my newborn down from all the noise, the smoke, and dirt, and the litter that lines the nice outdoor pathways around the island by putting us in another room which was much nicer than our previous one.
1st impressions are everything. Very central location and the beaches were great. Unfortunately, we won't be back to stay at the Holiday Inn Beach House, Hilton Head Island, SC.
July 14, 2014
Rated 2.0 out of 5.0 by JD2001 Take the okay with the bad
the hotel needs an update. I used points to get the room for two nights and am a little annoyed about it as i would probably have spent the money on another property if I had thought about it and listened to the previous reviews.
The floor of the hotel looks very dirty, this is probably a common problem in beachside hotels, which may be why some opt for tile, rather than carpet, nevertheless it was like walking on the sidewalk rather than inside a building.
The first room had a leaky AC unit and we we're moved without hesitation. the second room had a shower where the plug would not close and so i wedged it open with the old room key.
We also asked for sheets for the sofa bed at 8am, came back to our room at 9pm and asked again, got back again at 10pm and then decided to just walk downstairs to reception and wait until someone gave them to me.
It is a shame, the hotel is in a really good location and has great facilities, apart from a waiter at the pool side bar who seemingly wanted to go home at 10:30pm and made little to no effort to hide his feelings of despair.
All in all, I wish I had my points back, there are some great Holiday Inn locations including one we stayed in on the drive down, the Beach House is not yet one of them
July 14, 2014
Rated 4.0 out of 5.0 by winbaxsu Nice Stay
Sure, the door needed repainting and the elevator and hallway were extremely warm, but I chalk a lot of that up to the humidity and weather. Overall, our stay was wonderful. I knew there was no breakfast, so I brought stuff for our family. The proximity to the beach cannot be beat.
July 13, 2014
Rated 2.0 out of 5.0 by Tracy2527 Smelly Room
Thought the facility had upgraded the rooms. Went to check in and 3 people ahead of me were complaining. Thought, oh no - what have I gotten myself into. Got to the room and it was not the cleanest needless to say. Big huge water spots around the air conditioner/windows. Smelled soooooooooo musty that had to get air fresheners. Still didn't help much. After 2 days had to leave early, as could not stand the smell. The bathroom floor was dirty and bed was not comfortable and the pillows and blankets were dirty. If we ever return to Hilton Head , would not stay at this hotel.
July 12, 2014
Rated 4.0 out of 5.0 by Haybale_7 Great Location, Busy area, walk to many attractions
Right on Coligny Beach. Nice weekend getaway for me, my wife, and 23 year old son to get away with some friends. Plenty of nightlife in the area. Tiki Hut bar area on back of hotel, right under all oceanfront rooms. Beach was ULTRA crowded on July 4th weekend, but that is not resorts fault. Oceanfront room was nicely appointed. Beware, balconies are really only ledges with rails, room to stand in, that's it. Did enjoy the stay, but would travel back in spring or fall rather than middle of summer. Some parts of facility need updating.
July 9, 2014
Rated 3.0 out of 5.0 by Gregory1111 Clean room
Elevators were hot, slow and uncomfortable
Double beds were to small for my family
July 9, 2014