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Rated 3.9 out of 5 by 263 reviewers.
Rated 2.0 out of 5.0 by Balcony Don't be fooled by pictures. The "balcony" shouldn't Be labeled as such. I thought I would be able to Sit and watch the ocean, but there is only standing room. Also, the fire pit is not on the beach, it is part of a patio seating area for the restaurant. I just felt the adds were deceptive. October 21, 2014
Rated 4.0 out of 5.0 by New Management and Attitude Returned to this property again this year. New Ownership and management has had a strong influence on this resort property. Updated property and rooms were nice. New restaurant and outdoor dinning were great as was the new fire-pit area by the outdoor dinning. Food was excellent as was the service at the Porch and the Tiki Bar. The only challenge we found at this property was that housekeeping would sometimes not arrive to clean room until 5-6 in the evening. That was very unacceptable as you would never know when to expect them. Front desk would promise to have room cleaned by noon but that only occurred 1 time. This problem was not enough to keep us from returning but was an inconvenience. October 21, 2014
Rated 5.0 out of 5.0 by exterior doors of hotel rooms The only thing we noticed was the exterior door of the hotel rooms really could use a coat of paint. October 20, 2014
Rated 5.0 out of 5.0 by Excellent stay I have over 20 years hotel experience. My first time to HH and it was great. Your hotel is terrific. I do feel the room was drab. Paint color is dark, headboards are dark for a beachy location I would make it a happier decor, but the beds were great. Thank you October 19, 2014
Rated 1.0 out of 5.0 by Wet and smelly Wet carpet. Smelled like pet urine. My guess is that the room got flooded. We were put off until 6pm when we were finally allowed into our room. Strong smell of cigarette smokers in adjacent rooms. It got better on second night when carpet began to dry. This was a ground floor room, the 'only thing they had' even though we had a reservation. Kelsey at front desk booked a walk-in while I was waiting at front desk and they were given key for identical room with no delay. October 18, 2014
Rated 5.0 out of 5.0 by Great Service Hubby and I spent This past Columbus Day Weekend here for our Anniversary, and and we were not disappointed. Front desk clerks were very welcoming and pleasant. We had a beautiful view of the beach from our room. We would definitely stay here again and would highly recommend. October 17, 2014
Rated 5.0 out of 5.0 by check-in We were not asked if we were a Rewards member. I had to go to the front desk to sign up as rewards member the next day. We missed out on a 10% discount on our dinner because we were not asked at check in. October 17, 2014
Rated 5.0 out of 5.0 by Clean, friendly and comfortable. We spent a long weekend to attend a wedding and get away for a few days. We were very happy with the Beach House. Our room was clean and housekeeping was quick and attentive when we left each day. We had lunch at the Porch a couple of days and our choices were excellent. The chef checked with us each day to ask our opinion of our choices. One hotel employee in particular (I think his name is Grey?) seemed to always be there and making sure things were going smoothly. He was at the front desk when we checked in, I saw him doing something else later. One day he looked in the restaurant and saw it was busy so he started asking people what they needed. He didn't tell us/them he would get somebody to take care of it, he did it. He brought menus, got water/drinks, took orders (never wrote anything down), delivered some of them himself, made sure things were going smoothly and left to do something else. If you need something, find him. The pool area was clean and well maintained and the Tiki bar area was not loud and boisterous. The entertainment during the day was loud enough to hear by the pool but not so loud as to be a distraction. The beach is wide and clean. Something to note is that there ore no street lights anywhere so if you will be walking to/from restaurants at night bring a flash light. If you will be driving, be careful. There are public bike racks along the edge of the parking lot. The bike racks near the front of the hotel are part of a rental concession and the bikes there are for rent. There are signs that explain this. October 17, 2014
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