Rated 3.9 out of 5 by 327
Rated 3.0 out of 5.0 by Bluejeans Great Beach front location
Although we experienced several issues .. mostly minor .. the customer service was fantastic. Gray was extremely attentive to our problems and resolved them very quickly and to our satisfaction. 1st floor rooms are very noisy especially near exit doors and coffee pots need thorough cleaning.
Can't beat the wonderful outdoor pool, tiki hut, live music, and overall beach access with plenty of chairs. Plenty of outdoor games available.
Once phase 2 for inside upgrades are complete, this resort will be top rated!!
Would definitely recommend for the beach.
January 23, 2015
Rated 3.0 out of 5.0 by Danika6 This one is all about LOCATION
An older hotel, but still kept up nicely. Extremely comfortable beds. Biggest complaint I have is that I had to keep going down to the front desk to get creamer and sugar, etc. for my in-room coffee each morning because housekeeping never replenished it daily. Not a big deal, but when you're there for a week, it gets old after the first time. There was also not a desk in the room. I found that odd...and I really needed to use a desk while I was there. Oh well. The location is very good and within walking distance of a grocery store, drug store, gift shops, and restaurants. Right on the ocean. Lovely meandering pool. Great for relaxing and fun for the kids but you'd be mighty challenged to try swimming laps (if that's your thing). Great outdoor Tiki Hut Bar with Live Music. Volleyball courts on the beach...Nice vacation spot. Try to book an ocean front room, if possible.
January 20, 2015
Rated 4.0 out of 5.0 by MN Seapilot Holiday Break
Very good location, very nice staff. Just seemed very understaffed at the front desk and it took a lot of time due to lines. Didn't have a shuttle from the airport which would have been nice too.
January 11, 2015
Rated 5.0 out of 5.0 by Dr. Hillman Staff very helpful
They helped us get situated. Helpful in getting adjoining rooms.
January 10, 2015
Rated 2.0 out of 5.0 by john1542 Not Up To Par
The hotel is dirty and lacks any control over quality. The hallways are filthy, there was no shower curtain and the staff demonstrated exactly zero caring.
January 9, 2015
Rated 5.0 out of 5.0 by needles128 Wonderful holiday getaway
We stayed at the Beach House in 2013 for Thanksgiving and were impressed with the hotel then so we stayed for Christmas weekend 2014. We love the convenience of the hotel being on the beach, having a pool, restaurant on site, games on the beach, lounge chairs, a Tiki Hut bar and live music.
We had a very relaxing, enjoyable stay. The staff is very friendly. The restaurant was redesigned so now there are two doors which open to the outside. It was a little cool for dinner one night with the doors, but is a great asset.
January 8, 2015
Rated 3.0 out of 5.0 by Wood55 Nice room but
This visit got of to a bad start. Upon arriving just after 4pm, check-in time, I was told that my room was not ready. There were several others getting the same message. Bottom line is that my room was not ready until about 5:30. The only reason offered was that they had had a lot of checkouts that day. This is not acceptable. The blame for this falls on the management for not having the housekeeping staff to handle the number of checkouts. This issue could and should have been seen days if not weeks in advance and the proper steps taken to make sure incoming guests were not inconvenienced.
This short staffing was also in evidence by the fact that there was only one person on duty at the check-in desk during the busiest time of day for arrivals. Again a major management failure.
I also object to a "resort fee" being charged in the winter months. Ridiculous.
January 8, 2015
Rated 5.0 out of 5.0 by EddieB\ Great Service
Our visit was great! the resort is very clean and the service is outstanding. the pool area and access to the beach is great!
January 7, 2015