Rated 3.7 out of 5 by 147
Rated 4.0 out of 5.0 by Beach Gals Could be a great place! Location is the best
The simple truth is that this hotel could be a great place if management did a overhaul of housekeeping practices and personnel...get rid of the bad apples. Also, instead of replacing nasty carpets in very nice updated rooms, get rid of carpets altogether at beach hotel. Laminate or ceramic floors easier to clean and maintain. Great job updating facility, now look at ways to maintain.
July 23, 2014
Rated 3.0 out of 5.0 by EmmyJake13 Vacation
Stayed at Beach Resort from the 14th of July to the 19th. This is the only hotel at Hilton Head that has a beach side bar, which was a good reason for my wife and I to stay. The Tiki Hut was fantastic and makes for a great location due to being on beach, volleyball, music and more. The entertainment was okay, but a bit laid back with acoustic guitar type. Food at the local restaurant The Porch is excellent. Walking distance to all local locations is great. The downsides are the hotel is dated. Other people are allowed to park on one side of the hotel who aren't guests, if they pay. This eliminates parking spaces for those who are guests of the hotel. Elevator was broken for two days during our stay, so climbing stairs was a requirement. Not too bad for a day, but after a while got old. Couples who want a great place to hit beach and bar will enjoy it.
July 23, 2014
Rated 5.0 out of 5.0 by shan11 What a wonderful place to make Vacation Memories!
Thank you!! This was a wonderful place to make great beach memories! We have not been on a vacation since the big tornado in Joplin and this is where my family decided to go! It was great -relaxing and super fun! My mother called in to get us a surprise gift basket and spoke with a staff member India! She out did herself--please be sure to thank her from my whole family! "Grandma" said she was so nice and efficient -and she knew she was in good hands with her! We will be back!
The Street Family
July 23, 2014
Rated 2.0 out of 5.0 by not again ever great location, old hotel
Guarantee check in at 4, not.we did arrive early so wanted to use the pool, didnt offer a bathroom to change, didn't let us know we needed a card to access the pool, had to walk back and ask.the girls checking you in were terrible not helpful at all.not enough cleaning people never did get room cleaned.never will we go back .tiki bar was great and bartenders the best.m.lysek
July 22, 2014
Rated 3.0 out of 5.0 by Jclay42 Accommodations are lacking for price paid
My wife and I stayed at Beach House two years ago when renovations were just beginning and had a great time. Because of that stay and our desire to see the finished product, we were excited to bring our family back on vacation. To our surprise, we were extremely disappointed with this trip and it began when we checked in. We had requested two double beds and a roll away. When we arrived, we were told we would be charged and additional $30.00 per night for a roll away bed! We were already paying a fairly high rate per night so to add this fee was ridiculous to me. I explained that we simply needed it because we have a 15 year old girl and a 13 year old boy and sharing a bed was not appropriate. We were not trying to cram adults into the room for a cheap vacation. When making the reservation with a live person, that fee was never mentioned. In all my years of traveling, I have never encountered a fee that steep. Most hotels are $10.00 per night and many waive the fee altogether. When we stayed in 2012, because we were rewards members, we were upgraded to an oceanfront room without even requesting one. Now we need a portable bed and we were simply told "sorry, the beds aren't free, we charge $30.00 per night." I declined the bed and we made a 30 minute round trip to Walmart and purchased a twin air mattress for our son to sleep on.
The renovations were a disappointment as well. While the lobby and restaurants were obviously redone with a cool beach vibe, the room itself did not look to be only two years old! We stayed on the third floor and the doors to most of the rooms had paint that was quite chipped and one had a huge peeling paint bubble. The decorative throw at the end of the bed was dirty and also seemed to have chlorine stains. Our tv remote only controlled the volume and channels. You had to turn the tv on and off using the buttons directly on the tv. This was a little annoying when watching tv in bed at the end of the night. I called the front desk to tell them about the problem. I was contacted by maintenance and they offered to come up. Because it was almost 11pm, I declined. Maintenance said they would check out the problem the next day. They never showed.
One other item to address is the parking. Beach House sells daily parking to people not staying at the property. It was really frustrating to circle the lot over and over and end up in spots as far from the door as possible.
On a positive note, the pool was great! Very large and great temperature. Lots of seating available. The Porch, pool snack bar and Tiki Hut provided lots of choices for food and drink.
July 21, 2014
Rated 3.0 out of 5.0 by DV67 Spring Break Accomodations for Resort Prices
Three members of the staff deserve recognition for their outstanding service. Elizabeth at the front desk, Duane waiter at the pool side restaurant and Jim bartender at the Barefoot Beachside Bar. I travel a bunch and these three staff members are among the best I have ever encountered. The common areas of the facility were on par. However, the rooms were in poor condition; reminded me of those cheap hotels we stayed in for college spring break. We had two rooms and the maid service missed at least one of them every day including leaving a bed stripped of sheets one day until we called down to ask about it that evening. They brought us the sheets, but left it to us to make the bed. The location of this property is fantastic, just a shame the rooms were old and very tired and the maid service was poor.
July 20, 2014
Rated 3.0 out of 5.0 Dirty
Our room never got cleaned the three days we stayed there. I had to
Go get the cleaning person to get the trash and get js new towels . The towels didn't smell clean . The hall wayward also dirty . It had some trash on the floor that was there for the whole three days we were there. Parking was not the best . Really dissatisfied with the hotel. We will stay somewhere else next time .
July 16, 2014
Rated 1.0 out of 5.0 by Latitude Traveler Stay away. VERY poor rooms and terrible service
As an air crew member; I stay in hotels at least 3-4 nights per week. I can honestly say; that in my travels over the world; this is without a doubt, one of the poorest examples of a Holiday Inn worldwide. From the poor condition of the room, lack of security, paint peeling in the bathroom tub, and paying for a "Beach View" that was completely obscured by trees and a bar, combined with the fact that they tried to overcharge us when we checked out (not thinking that I'd actually review the bill), makes this the very bottom of all hotels I've ever stayed at.
July 16, 2014