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Rated 3.9 out of 5 by 298 reviewers.
Rated 5.0 out of 5.0 by Short visit worth the stay We visited this property to determine if it was the right place for our daughters wedding. The staff were wonderful, and our stay was delightful. We hope it is just the same if not better in August 2015. The property will be going through some guest room renovations, which are slightly needed, especially the bathrooms. But the beds were so comfortable, so I hope that doesn't change! It is close to everything, and being on Coligny Square, you are within walking distance of food and shops. December 12, 2014
Rated 2.0 out of 5.0 by Thanksgiving weekend Just going to bullet point a few things people should be aware of *Staff is Rude (they roll there eyes when you ask for anything) *They consistently changed the prices for beer(overcharge) so look at menu so you get charged the right price *They will short change you at The Patio restaurant *They stop giving out the right amount of towels throughout your stay. By the fourth day we noticed only one clean towel in bathroom all together. *So if you are not staying for any kind of quality or nice service this is the place for you. December 4, 2014
Rated 5.0 out of 5.0 by comfortable bed Thank you for the stay in your hotel. I will recommend it and will be using your hotels in the future. December 3, 2014
Rated 4.0 out of 5.0 by None Convenient location, nice beach, and bicycle rental as part of room package. (Never did see my bicycle and it was rainy 3 out of 5 days so I couldn't use it) November 29, 2014
Rated 4.0 out of 5.0 by comfortable bed overall is good outside guest room noise is high do not know what is it? probably kind of ventilation system very loud November 29, 2014
Rated 3.0 out of 5.0 by Quiet weekend My plans were to come sit on a balcony, have a drink and watch the ocean for a quiet get away weekend. This was my first time at the Beach House and I was told it was ocean front with a balcaony $200 per night. What you really have is a boarded up ledge. The balcony has a depth of about 20", hardly deep enough to keep my fat stomach from rubbing. Standing room only, no chairs or tables. There are horizontal planks blocking the view if you sit in the room and look out the glass door. The rest of the place was fair, the building is showing it's age. I went down to eat breakfast and there was no staff in site so I went to McDonalds. I wish there had been a hot tub. November 28, 2014
Rated 4.0 out of 5.0 by Staff was great, room average I was dismayed to find out that I had nowhere to work or eat my dinner. There was a round dining height table and a lounge chair which was too low for computer work or eating. I was also surprised there was no clock in the room. The bathroom was tiny. November 26, 2014
Rated 2.0 out of 5.0 by I would not recommend this hotel First time I went to this hotel was in 2012. It was late summer. I did not get my room choice and staff was not that friendly. Was able to feel to sand in carpet as my family walked. Bathroom needed work. Hotel was not kept as the beach hotels should be. In any case when we planned trip this year I decided to give them another chance. Fast forward to Nov. 2014. I check in during 2nd week of Nov. and this is their slow season. As I pull in the hotel I see parking lot is empty. As I register I am told my room is upgraded. So, I am happy and I ask what's the upgrade. Well it was nothing more than regular king bed. So, technically there was no upgrade. I ask for ocean front room as upgrade after much struggle I am told they have one and are going to put me there. I go in my room and open the back room curtain to see the ocean front and "Surprised". Guess what? there are people starring at me from their TiKi bar; as this room has no ocean front. So, again, technically, no upgrade here. So, I ask to put me back to my original room. In my transition from so called upgraded ocean front room to another room I forget one of my small bag with medicine. Later in the evening around 08:00pm or 08:30pm I realize so I go to front desk and ask them to let me retrieve my belonging. I am told that room was rented. So, I ask to please contact the room. I am not sure what number they were calling but until midnight I am continued being told that guest is not available and they even called guest cell phone. I asked staff to go knock on the door and they refuse. According to their policy knocking on the door is disturbing the guest. But, calling them in their room or on their cell phone is not disturbing." Go Figure. I asked when the manager will be on duty and I am told next day 7am. Finally, I decide to go to sleep without my medicine and asked when the manager will be in office so I can have manager make executive decision and knock on the door. Next morning I wake up at 07:30pm call front desk and I ask to speak with the manager. I am asked what is the reason? Really, I need to give a reason to speak with manager? Anyway, I explain entire facts and lady who answered the phone told me manager will not be in until 09:00am and she is front desk supervisor and she cannot do anything. this time she said she cannot even call guest until 09:00am because contacting guest before 9am is considered disturbing the guest. Humhh, it seems like disturbing the guest policy is written by each individual staff member at this hotel. I inform her that I didn't have my medicine last night and I really need it now. I am sure guest will understand it. And by the way, 7am is not too terribly early for anyone given the reason. However, she decide not to help me. I informed her I am left with no other alternative but to call 911. As I was about to dial 911 thought occurred to me that why not I just call the room directly and explain my situation. So, I called guest and explained of my being in that room and switching the room leaving my bag with medicine. Guest was very nice and asked me to come down to his room and pick it up. This makes me wonder all the calls staff claims to have made night before and guest didn't even respond from their cell phone? Do you feel something fishy hear? Finally, I had my medicine and went back to sleep. Same day my neighbor and I start talking and they complaint of their door not opening and they had much difficulty trying to get someone to open their door. When they do settle in they don't have hot water. At least person that was helping said sorry to them. In my case ditto. Nada. nothing. As far as the room I ended up staying the bathroom were not cleaned. Grouts were dirty, There was plain dust visibly in exhaust fan, so much dust that actually covered up AC power outlet. Walls has paint off, bed head board top was never ever wiped by the house keeping, towels were visibly very old as you can see the whiteness gone from the towel. Apparently, this site does not let me upload the photos, although it says you can. So, I'll be uploading photos on trip advisor. Honestly, avoid this hotel and terrible staff. They don't really care for the guest. The mentality is we're going to get people because where we are located and rate they offer. I'd rather either pay more and go somewhere better or stay bit far away and walk to the beach. November 19, 2014
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