Rated 3.7 out of 5 by 144
Rated 2.0 out of 5.0 great location, old hotel
Guarantee check in at 4, not.we did arrive early so wanted to use the pool, didnt offer a bathroom to change, didn't let us know we needed a card to access the pool, had to walk back and ask.the girls checking you in were terrible not helpful at all.not enough cleaning people never did get room cleaned.never will we go back .tiki bar was great and bartenders the best.m.lysek
July 22, 2014
Rated 3.0 out of 5.0 by Jclay42 Accommodations are lacking for price paid
My wife and I stayed at Beach House two years ago when renovations were just beginning and had a great time. Because of that stay and our desire to see the finished product, we were excited to bring our family back on vacation. To our surprise, we were extremely disappointed with this trip and it began when we checked in. We had requested two double beds and a roll away. When we arrived, we were told we would be charged and additional $30.00 per night for a roll away bed! We were already paying a fairly high rate per night so to add this fee was ridiculous to me. I explained that we simply needed it because we have a 15 year old girl and a 13 year old boy and sharing a bed was not appropriate. We were not trying to cram adults into the room for a cheap vacation. When making the reservation with a live person, that fee was never mentioned. In all my years of traveling, I have never encountered a fee that steep. Most hotels are $10.00 per night and many waive the fee altogether. When we stayed in 2012, because we were rewards members, we were upgraded to an oceanfront room without even requesting one. Now we need a portable bed and we were simply told "sorry, the beds aren't free, we charge $30.00 per night." I declined the bed and we made a 30 minute round trip to Walmart and purchased a twin air mattress for our son to sleep on.
The renovations were a disappointment as well. While the lobby and restaurants were obviously redone with a cool beach vibe, the room itself did not look to be only two years old! We stayed on the third floor and the doors to most of the rooms had paint that was quite chipped and one had a huge peeling paint bubble. The decorative throw at the end of the bed was dirty and also seemed to have chlorine stains. Our tv remote only controlled the volume and channels. You had to turn the tv on and off using the buttons directly on the tv. This was a little annoying when watching tv in bed at the end of the night. I called the front desk to tell them about the problem. I was contacted by maintenance and they offered to come up. Because it was almost 11pm, I declined. Maintenance said they would check out the problem the next day. They never showed.
One other item to address is the parking. Beach House sells daily parking to people not staying at the property. It was really frustrating to circle the lot over and over and end up in spots as far from the door as possible.
On a positive note, the pool was great! Very large and great temperature. Lots of seating available. The Porch, pool snack bar and Tiki Hut provided lots of choices for food and drink.
July 21, 2014
Rated 3.0 out of 5.0 by DV67 Spring Break Accomodations for Resort Prices
Three members of the staff deserve recognition for their outstanding service. Elizabeth at the front desk, Duane waiter at the pool side restaurant and Jim bartender at the Barefoot Beachside Bar. I travel a bunch and these three staff members are among the best I have ever encountered. The common areas of the facility were on par. However, the rooms were in poor condition; reminded me of those cheap hotels we stayed in for college spring break. We had two rooms and the maid service missed at least one of them every day including leaving a bed stripped of sheets one day until we called down to ask about it that evening. They brought us the sheets, but left it to us to make the bed. The location of this property is fantastic, just a shame the rooms were old and very tired and the maid service was poor.
July 20, 2014
Rated 3.0 out of 5.0 Dirty
Our room never got cleaned the three days we stayed there. I had to
Go get the cleaning person to get the trash and get js new towels . The towels didn't smell clean . The hall wayward also dirty . It had some trash on the floor that was there for the whole three days we were there. Parking was not the best . Really dissatisfied with the hotel. We will stay somewhere else next time .
July 16, 2014
Rated 1.0 out of 5.0 by Latitude Traveler Stay away. VERY poor rooms and terrible service
As an air crew member; I stay in hotels at least 3-4 nights per week. I can honestly say; that in my travels over the world; this is without a doubt, one of the poorest examples of a Holiday Inn worldwide. From the poor condition of the room, lack of security, paint peeling in the bathroom tub, and paying for a "Beach View" that was completely obscured by trees and a bar, combined with the fact that they tried to overcharge us when we checked out (not thinking that I'd actually review the bill), makes this the very bottom of all hotels I've ever stayed at.
July 16, 2014
Rated 1.0 out of 5.0 by Bryan502 Greatly Disappointed
Don't book a balcony room here!!!!! We paid extra for a balcony room and all week long had to listen to the cover band of the night from the bar below until late into the night. Don't get me wrong, we love music but, not when it's not optional. The balconies are a joke with not enough room to fit a person standing! The carpets are sticky and dirty, our room had a table and no chairs, no plug ins for chargers and the maids only knocked once. We requested a crib for our little guy the I won't even go into how dirty it was.... At one point, my little newborn was sleeping in his crib and the smell of smoke and other items was drifting underneath the adjoining room door under his crib!! If you stay here, pick a room that is less money, not an ocean front view, and does not have adjoining rooms.
At the last minute, the staff from Overland Park, Kansas and the other young gal assisted anyway they could from my weeks long frustrations of struggling to put my newborn down from all the noise, the smoke, and dirt, and the litter that lines the nice outdoor pathways around the island by putting us in another room which was much nicer than our previous one.
1st impressions are everything. Very central location and the beaches were great. Unfortunately, we won't be back to stay at the Holiday Inn Beach House, Hilton Head Island, SC.
July 14, 2014
Rated 2.0 out of 5.0 by JD2001 Take the okay with the bad
the hotel needs an update. I used points to get the room for two nights and am a little annoyed about it as i would probably have spent the money on another property if I had thought about it and listened to the previous reviews.
The floor of the hotel looks very dirty, this is probably a common problem in beachside hotels, which may be why some opt for tile, rather than carpet, nevertheless it was like walking on the sidewalk rather than inside a building.
The first room had a leaky AC unit and we we're moved without hesitation. the second room had a shower where the plug would not close and so i wedged it open with the old room key.
We also asked for sheets for the sofa bed at 8am, came back to our room at 9pm and asked again, got back again at 10pm and then decided to just walk downstairs to reception and wait until someone gave them to me.
It is a shame, the hotel is in a really good location and has great facilities, apart from a waiter at the pool side bar who seemingly wanted to go home at 10:30pm and made little to no effort to hide his feelings of despair.
All in all, I wish I had my points back, there are some great Holiday Inn locations including one we stayed in on the drive down, the Beach House is not yet one of them
July 14, 2014
Rated 4.0 out of 5.0 by winbaxsu Nice Stay
Sure, the door needed repainting and the elevator and hallway were extremely warm, but I chalk a lot of that up to the humidity and weather. Overall, our stay was wonderful. I knew there was no breakfast, so I brought stuff for our family. The proximity to the beach cannot be beat.
July 13, 2014