Rated 3.8 out of 5 by 489
Rated 1.0 out of 5.0 Worst hotel experience EVER!!!!
This was the WORST experience we've ever had!!! From check-in to check-out!!! The only positive experience we had was at the pool. They should hire the pool manager to come run the front desk! She was WONDERFUL!!! So sweet to our kids & very helpful!!!
When we arrived to check-in we got there at 3:30 for a 4pm check-in. Room wasn't ready until well after 5:30 (we have a 4 & 5 year old that was ready to go!!!) our safe didn't work, the room phone didn't work. Went to see if someone could give us the code to wifi (which was horrible) the front desk staff basically threw it at us!!! Our room was NEVER cleaned nor restocked with towels from sat-mon night!!! Had to track down a linen cart & get towels from the pool!!!! After we complained for the 5th time about our room not being clean we finally got a cleaning lady to restock our towels & clean our bathroom. Still no one changed our sheets!!!! When we left the lady at checkout didn't give us a receipt when we paid cash & when we asked for one she asked us why we needed it anyway!!! And rolled her eyes when we complained!!! It says on the website that it's remodeled. But it is NOT!!! Our carpet had holes in it & the bathtub has chips all in it & was full of sand when we got there so our kids had to take showers every night!! I DO NOT RECOMMEND THIS HOTEL FOR ANYONE!!! Will definitely be paying extra to stay somewhere next time!!!!
July 29, 2015
Rated 5.0 out of 5.0 by MartinHandFam A fun week with my wife and son......
I usually don't post a review because good service is always expected... However I wanted to recognize Fabiana in guest services for her outstanding assistance and attitude during our stay. we don't have the opportunity to travel frequently due to a family illness. Fabiana did everything she could to make our stay special. Thanks so much for a memorable week, we will definitely see you again soon!
Martin H and family :-)
July 28, 2015
Rated 4.0 out of 5.0 by David7444 Great restaurant and location
Wasn't planning on staying oceanfront for a business trip but the price was great. Excellent food and drinks at the restaurant.
Room was OK but the TV didn't work.
July 24, 2015
Rated 4.0 out of 5.0 by Rich_SI Relaxing night
The hotel is located in an excellent location and the live music at the Tiki bar was good. The desk staff were attentive.
July 23, 2015
Rated 4.0 out of 5.0 by Glennithy elevators and parking
We enjoyed everything about the resort except the elevators and the lack of parking in the evening. The elevator to the right opens very slow, to the point where you almost feel like you might be stuck. Since it moved so slow we were forced to use the stairs a few times because it was quicker to walk up or down 4 flights of stairs than wait.
The parking, especially on weekend nights is a problem. I understand that the Tiki Bar generates a lot of business for the resort but the paying guests should get parking over the bar patrons. Have the bar patrons park across the street at the public lot and only have hotel guests park in the hotel's lot.
July 22, 2015
Rated 2.0 out of 5.0 by IndMomOf2 Extremely Poor Cleaning
While the location was great and it was nice to have a pool, cleanliness was a huge issue. My husband had to kill a cockroach in the bathroom the first night. We also saw that there was garbage and crumbs under our beds. There was mold in the bath tub. I left a note about the garbage one day on top of a pillow, but the beds were not made 2 nights in a row. One day the "cleaning" crew was extremely late and just left our towels sitting on the toilet. That garbage is probably still sitting there.
The food in the restaurants were also overpriced for what you got.
Overall, not a good experience.
July 21, 2015
Rated 3.0 out of 5.0 by Johnny Popper Bed and service
Bed was not comfortable - needs replacing - needs better pillows - elevator very slow - desk staff helpful and polite
July 21, 2015
Rated 4.0 out of 5.0 by kat333 Location Is Prime
The pool, tiki bar and location of beach house to shops and restaurants was great. The live music was an added bonus and enjoyable. No applause for the room - the room was just a room.
July 21, 2015