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Rated 3.8 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Exceptional atmosphere from the comfort of the room! The location of this resort and room quality and friendly staff make The Beach House Resort a favorite destination. We were so fortunate to be steps away from the TikiHut with live and excellent band performers. Thanks for the memories... June 11, 2014
Rated 1.0 out of 5.0 by Never Again! I got my reservations way in advance so when I got there everything would be fine. Wrong! I called two days before my arrivial to remind the staff to have a crib in one of my rooms. When I got to the motel it told Gray (who was very rude and unprofessional) 35 mintues to check me in. Why???? I had reservations way in advance but the print out the motel e-mailed me was not the price of the room when I got there. He didn't know what to do. He never apolized for the long wait. I told him I had a baby in the car and wanted to know why it took so long to check in; also of course the crib wasn;t in one of our rooms. I would not recommend this place to anyone and doubt I will ever stay anywhere with the name Holiday Inn in it!!!!!!!!!!!!!!!!! June 9, 2014
Rated 3.0 out of 5.0 by large rooms, upkeep needs work The rooms are very spacious, and the pool area pretty and very enjoyable. Access to the beach is as easy as it gets. Unfortunately we had issue's with bathroom functions, although the staff was quick to come and fix the problem. We had the same problem with a slow draining tub at our last stay, so I wondered whether the staff reports problems in an efficient manor. We also had to call down for soap, coffee, and bedding for the roll away we'd requested. There are stains on the carpet, and hallways in need of paint. The rollaway has seen better days, so for $20/night, we ran to Target and purchased an inflatable mattress for less money. Still and all, the staff is very courteous, the beach is beautiful. I was not recognized as a platinum member or offered a thank-you gift, but I was also using loyalty points for my stay. That also did not dampen the enjoyment of an enjoyable stay on Hilton Head! June 9, 2014
Rated 5.0 out of 5.0 by Absolutely Amazing Place The property, the staff are absolutely GREAT. We go every year and every year it gets better and better. This year the restaurant changes are perfect. We used to not eat there now we ate their daily and loved it. Thank you to all the staff..they ROCK. June 6, 2014
Rated 5.0 out of 5.0 by Best stay at Hilton Head My wife and I were surprised and delighted by our experience at the Holiday Inn Resort at Hilton Head. The room was comfortable, quiet and clean. The Staff was helpful and friendly. The property was immaculate and beautiful. And the open air breakfast was a highlight of the trip: All the food was fresh and delicious and the service and ambience were unsurpassed. We will be back as soon as possible. June 5, 2014
Rated 4.0 out of 5.0 by Comfortable room Enjoyed my stay here. It was my first vacation in a long time and I think it met most of my expectations. I definitely would and already have recommended this resort. This resort is located close to all kinds of shopping and eating places. All in walking distance. June 4, 2014
Rated 3.0 out of 5.0 by Less than Resort Quality Looked and felt like a mid-level hotel and not a Resort. Good beach location to hotel...umbrella and chair service was convenient. Reservation and confirmations were not in-sync, did not get the 2 nights with coupon as purchased. June 3, 2014
Rated 4.0 out of 5.0 by Horrible bed, good service, moderate cleanliness Location was great stay was standard, nothing stood out May 31, 2014
Rated 5.0 out of 5.0 by great stay The Beach House was a great getaway for our family of 4. close to shopping, bikes available at hotel and right on the beach. Everyone loved it May 31, 2014
Rated 5.0 out of 5.0 by Wonderful Experience This hotel is directly on the beach. The rooms are not fancy but very clean and well tended by hotel staff. There is a restaurant and bar on property. The breakfast is very good. There are many restaurants within walking distance of this hotel. The pool is really pretty and seems to be well maintained. The maintenance staff does a great job. You can watch the dolphins from the beach right in front of the hotel. The staff is very nice. If your room is not ready ask for a key to the pool area then slip into your beach gear and begin your vacation. The only thing you should be aware of is that there is live music at the Tiki bar from about 10 to 10. If you have young children you may want to ask for a room away from the music. All in all it is a really great facility with the best location. May 29, 2014
Rated 1.0 out of 5.0 by wasted $$$$ Filled out 1 review already, here we go again. Money spent for ocean view was unacceptable. You looked right into palm trees couldn't really see ocean. Third room opened up to Tiki bar which at best had poor entertainment. One entertainer couldn't hold a note to save his life. Wasn't real happy with breakfast staff. My wife and lost everything in a condo fire this winter and were hoping for a wonderful time, it didn't happen. So much for platinum elite status. May 26, 2014
Rated 2.0 out of 5.0 by Weekend Getaway My husband and I have been coming to HHI for 10 years and have always stayed here. We have always loved the staff, service, atmosphere and location! This trip, however, was a little different. We noticed a change in management right away. We arrived on a Friday evening. We were told of the full moon party, which sounded fun so we attended. By 11pm, the full moon party had turned into a drunken meat market with the average age of the clientele of 21. There were quite a few underage drinkers and the party turned into a drunken club scene which included members of your management. You could not get a drink, relax or enjoy the resort because the tiki bar had clearly exceeded the maximum occupancy, so we left and went next door to the pizza place. It was also apparent that this is marketed to anyone and everyone on the island, which takes away from the guests stay. Furthermore, the obnoxious and overcrowded dance party continued until 2am and I am certain that if there was an emergency, no one would have noticed because of the intoxication level of everyone and the amount of people there. The next morning, we went to the porch to have breakfast, we were greeted by people who seemed annoyed we were there, it took 30 minutes for my husband to get a waffle and we could not get anyone to assist us once we were seated. If you want to relax and enjoy the resort, do not stay here during the full moon party!!! May 25, 2014
Rated 5.0 out of 5.0 by Exceptional experience. My family found this to be exceptionally accommodating. The staff was very friendly and helpful. The food was great, and the pool and beach was very relaxing on the warm days. The updates of the property was GREAT. I will recommend you guys to all family and business associates. They can not go wrong! Keep it up, and thanks again Dan for the wonderful time had!!! May 21, 2014
Rated 5.0 out of 5.0 by Business Trip I stayed at this hotel because it was the host hotel for our business meeting. This is a great place. I love that it's right on the beach. They have all the amenities that you would need. The price is a little higher than I usually pay, but for the accommodations, location, and amenities, it's hard to beat. Should I ever find myself coming back to Hilton Head, I'll be staying here. May 20, 2014
Rated 5.0 out of 5.0 by 4 days 3 nights Frequent traveler. First visit to Hilton Head. Good service, amazing location, nice pool, very nice beach and water clarity, ample outdoor relaxation on site, and endless outdoor recreational activities on the island. Wish the double size beds were queens. There is plenty of room for bigger beds. They have the best roll-away beds I've ever seen, with a box spring and mattress for around $20. The rooms and common areas have been updated but hotel itself is older so some minor appliances or fixtures, such as our bathroom ceiling fan, may not work. The rooms have a good size mini fridge and a Keurig with free coffee, but there was only one microwave for our entire building. If you can, bring your own because there is a space for one in the room. House keeping was very good about vacuuming up the sand from the beach and replacing coffee, towels, soap, and shampoos. They have Ice machines, washers, and dryers, but not on every floor. The food is vey good, but pricy. The breakfast buffet with mimosas for 4 people was $80 plus tip. There are other dining options within walking distance at more reasonable prices, but I would recommend trying the breakfast at least once. For me the Pros significantly outweighed the cons. Strong recommendation to stay here for your visit to Hilton head. May 19, 2014
Rated 4.0 out of 5.0 by Great Employees This time was the second time we stayed at The Beach House. We enjoy the resort as it has everything we ask for in our vacation plans. Nice and clean rooms, friendly helpful staff with smiles on their face even when not assisting a customer. This location is great to arrive, park vehicle and enjoy every amenity in walking distance. Pool area is clean and has had a recent face lift with new lounge chairs. Tiki Hut is a fun place to spend a evening with friends... And the Atlantic Ocean is in the resorts backyard. What more can one wish for??? We will be back soon! May 19, 2014
Rated 5.0 out of 5.0 by A Gorgeous Place to Relax The Beach House is gorgeous! The pool and beach area are great, and even the Tiki Bar is fun. The Porch, the resort's restaurant had wonderful food, and the breakfast buffet was amazing! Omelets made to order, fresh made Belgian Waffles, and best of all, a big bowl of fresh fruit with fresh made whipped cream! Of course they had the usual scrambled eggs, bacon, sausage, and potatoes, so the choices were excellent. My favorite part of staying at the Beach House was the staff. I have never been treated so politely by people who were always on top of things and ready to work out any little problem that you had. From recommending shops to getting your safe opened, to making sure that you were happy with your food and where you sat at the restaurant, everyone was friendly and genuinely helpful. This was a 5 star experience and I hope that I can go back to The Beach House. May 19, 2014
Rated 4.0 out of 5.0 by Always a great deal for the money I have been staying here for about 12 yers, and have always had a very pleasant experience. I love th proximity to Coligny, restaurants,beah, bike riding, etc. I was there for Mothers Day week with my 4 girlfriends. This is our girl trip every year. My only complaints this year was that we booked this 3 months in advance and ask for adjoining rooms. Upon arrival, no adjoining rooms. we checked in, and were moved the following day. I felt this was not good service for a many repeat visitor who gave 3 months notice. I also was not happy that the towels given out at the pool were not allowed up in the rooms. When I go up for lunch, or to the bathroom, I usually just wrap up in my towel. Thought that sounded very untasteful. Over all it was awesome, just a few inconveniences May 15, 2014
Rated 5.0 out of 5.0 by Excellent As Always This is our 12th year staying at the resort and we have always had a great experience. The updates that have been made in the past year to the restaurant and outdoor area were fabulous!! We will be back for our 13th next year. May 15, 2014
Rated 5.0 out of 5.0 by Wonderful, pleasant stay! Great Mother's Day getaway! Wonderful staff, clean rooms, right on the ocean, amazing pools for both adults and our 15 month old. Breakfast was wonderful! We really enjoyed eating by the pool with an ocean view. Coligny Plaza is literally steps away, we enjoyed a great dinner at Steamer's and dessert at the Ice Cream shop! A must stay! May 15, 2014
Rated 5.0 out of 5.0 by Great atmosphere Every employee was very kind and personal. Always had a smile and kind words. May 14, 2014
Rated 3.0 out of 5.0 by Nice hotel for location You can't beat the location! It's a nice hotel, great pool area and easy access to beach. The staff wasn't friendly on our stay. Very short and really not willing to help. The hotel says it offers room service, but when we called to order breakfast Saturday morning- we were told we can order but we wod have to come down to pick it up. Not my definition of room service. It also took me calling three times to have someone answer. May 14, 2014
Rated 4.0 out of 5.0 by Excellent Staff and Service Every Staff member we encountered was very pleasant and helpful. The restaurant was one of our favorite places. Fabianna was a great waitress. She was efficient and friendly. The food was very good! The room was updated and very pleasant. The only issue we had was with the air conditioner. It was noisy and ran every 5 minutes or so, making sleep a bit difficult. May 13, 2014
Rated 5.0 out of 5.0 by great stay Very good location...very good room...had a great stay. Next time we'll stay longer. May 12, 2014
Rated 5.0 out of 5.0 by Just as last week! A great time! I stayed here two weeks in a row and will probably return in the next two weeks. I'll try to come a least once a month until Seember. I always have a good time. The staff is excellent. The Tiki Hut is great. The pool and beach area are great as well. I like the renovated breakfast area..reminds me of the Intercontinental in San Juan. I'm looking forward to returning to HHI. May 6, 2014
Rated 5.0 out of 5.0 by all the new changes are fantasic We rented a few rooms for our anniversary party.. our room was ocean front with a porch...this was great as we had the tiki hut for entertainment and alcohol..the beach to play on.. with volleyball a large pool with a food bar...perfect for everyone..... i have been goin to the tiki hut since 1989 and i missed last year, they have made so many changes i was blown away...great job beach house... rooms were clean and hotel staff was very very accommidating to all of our crazy needs.... however the new resturant the porch not so good staff not so small for what ya pay for and they were tryin so hard to be southern they did not try to accommidate the normal person...anyway the best trip we have ever had, I recommed this place for family's or a large get together with friends... May 5, 2014
Rated 2.0 out of 5.0 by Has to Be the Location...ONLY! I usually do not post reviews, but I will post this review only because I am still confused. I consider myself an "all around" person. I have stayed in great hotels, not-so-great hotels, and utterly creepy hotels. I've never had a problem with my stays because normally, the experience of my stay was usually equivalent to or greater than to the cost of the stay. For example: I have had to stay #last minute# at a few low budget hotels that I normally wouldn't book for myself. However, the rooms and bathrooms were very clean, the fixtures and appliances were in excellent working order and looked almost new, room service #although limited# was available, and a small continental breakfast was included for each guest. Not to mention that the employees and staff were sweethearts! Well this hotel was EXTREMELY expensive compared to the quality of the actual room in which I was unfortunate to have. The carpet was old and stained. There was an overwhelming mildew smell in the hallways on the 4th floor and inside the room. The bathroom was old-like. The toilet had rusty handles and I would have to flush twice because the water pressure did not have enough force to flush completely. The Dollar Tree shower curtain had rips at the top where the holes were used to kept flapping back onto my face whenever I showered. The AC was old old old. It was soooo loud when it was on #if it stayed on# that you can not here the TV or my husband who was laying right next to me. So it was either I listened to my husband and bake all night...or have the AC on and lose hearing in both my ears. There is no vanity. There was only one counter/sink/mirror within the entire room. This made getting ready for events extremely frustrating. No closet...just a tiny rectangle space directly ,next to the door, with one bar to hang a few shirts. #This left all of our clothes and shoes exposed to anyone who enter the room or was walking past the room while we were exiting or entering#. The rest of our luggage had to sit next to the bed because there was no room in the rectangle. This cause us to constantly trip over or stomp our toes on when we forgot they were there. 15 other couples on the marriage retreat were staying in rented villas. Whenever they wanted to pick us up or come over before we left for an event...I was too ashamed and embarrassed for them to come up to my room. There was no room service, so if I wanted a quick bite to eat before I got dressed to leave...that was impossible since leaving the room would require me to get dressed. May 2, 2014
Rated 5.0 out of 5.0 by Great as always Great time as always. Love the Tiki Hut renovations. Enjoyed the golf tournament on Thursday. Friday was a little wet. Good time anyway! April 28, 2014
Rated 4.0 out of 5.0 by Great view Went to Hilton Head for a girls weekend and our room was just above the outside patio overlooking the ocean. Great view of the beach and perfect for listening to the live music. April 28, 2014
Rated 3.0 out of 5.0 by north wisconsin Was told hotel completely renovated. Rooms same as last year, burn marks in carpet, bathroom in need of repair, fan not working. Had a family room for 4, only 2 chairs, one a folding wood chair. Called desk for more and was denied. Was told pool was heated and it wasn't as all guests were discussing the problem. Pool area beautiful and music each night was great inspite of the weather which was cool. Staff were pleasant and accommodating except for furniture. Can't beat the area but definitely needs improvement to pull satisfied customers in. Could use a childrens program since the hotel advertises their pull is for families and children. Breakfast was great. Chairs and umbrellas a little high priced for quality. No recognition for IHG rewards members. Usually get a bag with snacks and water at checkin April 22, 2014
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