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Rated 4.3 out of 5 by 69 reviewers.
Rated 3.0 out of 5.0 by First impressions On arrival first impression are paramount. This left a bad taste due to the fact that my booking was not available as requested and the staff attempted to hide the anomaly by being dishonest in their approach to the problem. In all I would have thoroughly enjoyed the stay except for first impressions and room un- availability. I was eventually offered a beach front room with a rollaway bed which is very unpleasant to sleep on considering I paid for a twin bed room non smoking. July 12, 2014
Rated 4.0 out of 5.0 by great Reservation n room service great email reservation service communication. Acknowledgement of loyalty membership. only breakfast lounge staff service was poor. some breakfast items were labelled wrongly. it would be perfect otherise July 12, 2014
Rated 4.0 out of 5.0 by Hotel by the beach The location is great but you must make sure that you specify for sea-view in your initial booking. July 6, 2014
Rated 5.0 out of 5.0 by Great facility in a terrific location Our second visit to this resort with the first being over 20 years ago. We were hesitant to use the Holiday Inn Penang again as when we stayed years ago we felt that it needed updating then. However, our now married children wanted to travel with us and in consideration of their budget we wanted accommodation that would suit them. After reading recent reviews on this property, we were encouraged by the positive comments and decided to stay again. We are so glad we did. Although still requiring a bit of updating, the resort is well looked after, in a terrific location and offered us all that we needed. The service is fantastic and the rooms a really decent size. Enough space to spread out. We really liked that the room had 2 arm chairs available rather than just a bed to sit on as is the case with most properties. We felt we could really relax. July 5, 2014
Rated 5.0 out of 5.0 by Great Location and comfortable rooms Location of hotel is good, right on the beach and where the daily night market starts, taxi stand just outside the hotel. Rooms are spacious and clean. Staff very friendly and always greet you when they see you. Check in and check out took less then 5 minutes. However, the shuttle service to Georgetown is only once a day. Bathroom fixtures look quite old. July 5, 2014
Rated 5.0 out of 5.0 by Another wonderful stay The stay was really comfortable and we were greeted by very polite and warm staff. The room was upgraded and we enjoyed the sea view and balcony a lot. The swimming pool was smaller than other hotels near by but it was good enough for us. The breakfast were not as good as expected, but I think it's still a pretty good deal after all. In general, really love this place and Penang. July 4, 2014
Rated 5.0 out of 5.0 by Warm and friendly service. We have stayed at the Holiday Inn Resort Penang several times and our expectations were met on our most recent visit. The staff were excellent, warm and friendly, could not do enough for us. The quality of the food we had, when we dined was great with a good selection. The entertainment at night also helped make our stay a pleasure. July 2, 2014
Rated 5.0 out of 5.0 by Great Comfortable Clean Room and Wonderful Facility / Services The room is spacious and the 2 kids had lots of fun in room. Excellent Free Wi-Fi Speed. Nice ambiance and clean comfortable room. Beautiful hotel lobby, kids had great fun at the lobby too. July 1, 2014
Rated 5.0 out of 5.0 by Awesome Experience Felt really pampered, great place, great location, facilities. It had everything one would desire June 30, 2014
Rated 4.0 out of 5.0 by Great Hotel According to my experience, this is a great hotel. However, there should be some improvement over at the swimming pool. The water in the pool is quite dirty. I can't even see anything when I'm in the water with my swimming goggles. June 30, 2014
Rated 5.0 out of 5.0 by A lovely holiday in Penang My IHG Rewards card was recognised and we were upgraded to a balcony sea view room. Lovely spacious room, very well presented. House keeping staff were excellent. Dining room staff were very friendly and helpful. The buffet breakfast each morning was a delight. Good range of local and western dishes, all beautifully cooked, as well as a selection of local fruits. The dinner a la carte menu was equally varied. Generally the food was superb. Will we come back again? Oh yes! Travel tip. Buy the local 7 day bus travel pass. Not at all expensive, buses are frequent, and air con and you can do a full sight seeing tour of the island. June 21, 2014
Rated 4.0 out of 5.0 舒適 房間清潔,床铺舒适。位置近海灘及夜市,很方便。 基本服務設施齊全,員工有禮。 以休閒目標留宿已經很好。晚上有點嘈雜,如果房間隔聲做好會更好。 June 20, 2014
Rated 5.0 out of 5.0 by Fantastic stay Really enjoyed our stay at this hotel. Breakfast was better than I have ever experienced, the staff were always friendly and helpful. June 18, 2014
Rated 4.0 out of 5.0 by Activities My family like the room very much. However, since this a family resort I would suggest that the hotel should have more activities for kids of all ages in the hotel... i.e. a good games room, a better swimming pool with slides or other activities for kids..... June 17, 2014
Rated 5.0 out of 5.0 by Great Location at Batu Ferringhi Great Location at Batu Ferringhi. Walking distance to Night market June 11, 2014
Rated 3.0 out of 5.0 by Standard resort but poor swimming pool maintenance Resort was standard, was told my room has 2 queen size beds but it seems more like twin-size. They have 2 wings and I was not able to get the beach front wing. Everything is fine except: 1. The front desk lady cannot speak much English, was trying to ask her where to find local breakfast and she keep using Malay. Hardly understand her. 2. The swimming pool is terrible, even with goggles, you cannot see more than 15metre ahead! It is milky and full of sands below, really dirty feeling! Another concern I had was the road that lead up to Ferringhi, it is single lane per direction, on the day I reached, it took me 2.5hrs by bus from Penang Airport to Holiday Inn! The jam was really bad!! June 11, 2014
Rated 5.0 out of 5.0 by Had a great holiday Went there for a holiday with my wife, parents and two kids. Stayed at the beach wing. We were unaware that there were a beach wing and another tower wing which is across the road and facing the hills when we booked it. As my dad has difficulty walking, the hotel was kind enough to put us together at the beach wing at no extra cost. From reception to the concierge service, every service point was excellent. The buffet breakfast has a wide variety enough to satisfy the most demanding taste buds. Loads of great promotions as far as F&B goes. One thing I am very particular about is how fast hotel services are (eg.room services, or bell boys when collecting your luggage), for this hotel its super fast. Clean, great views. I was serviced by Ganesh the duty manager and Jasmine, who was both great and provided top notch service. Well done. This is definitely my favorite hotel in Penang now. June 8, 2014
Rated 3.0 out of 5.0 by old resort hotel disappointing resort hotel - it is just a hotel to sleep as there are not much facilities to be called a "RESORT". For example, the simming pool is too small and boring for a resort hotel. The restaurant does not serve good foods nor the expected local foods.... so must go out most of the time for fine dining etc. June 6, 2014
Rated 4.0 out of 5.0 by Greats Service Great place to stay in for a conference stay! hotel staff is also efficient and friendly. June 6, 2014
Rated 5.0 out of 5.0 by Pleasent stay as always this is my first option in batu ferringhe June 6, 2014
Rated 5.0 out of 5.0 Relaxing experience Nice central location to Batu Ferringhi night markets. Friendly courtious staff. June 5, 2014
Rated 5.0 out of 5.0 by Exceed expectation We had a great holiday @Holiday Inn Resort Penang with it strategic location and staff. Thank you. The only improvement needed is during peak period of check-in where the management need to have extra staff managing the counter. June 2, 2014
Rated 5.0 out of 5.0 by Good Penang Holiday Great hotel, friendly, great pool, and drinks, good food, and shuttle into town. May 31, 2014
Rated 3.0 out of 5.0 by Laid back experience Staff had a laid back relaxed approach which help us to ease into our holiday mode. They were friendly, helpful and somewhat flexible on our requests. The room is generally comfortable but can do with a little more detailing and upkeep. Our toilet seat was slightly chipped and the ceiling in the entrance foyer to our little suite was in bad condition. Overall experience was more than satisfactory when compared to other hotels we have experienced in Malaysia. May 31, 2014
Rated 4.0 out of 5.0 by Wonderful Weekend Getaway My children and I had a great stay recently at the Holiday Inn Penang last weekend. As I am a IHG member, it was such a pleasant surprise to be offered late check out at 2pm and the 3 of us had complimentary welcome drink. We also had free wifi in our room. Our room is spacious, clean and comfortable. There is ample things to watch on the telly and the atmosphere outside near the hotel on a Saturday night is great. We visited the night market which is walking distance. The restaurant where we had dinner (to celebrate Mother's Day) was very nice and food is delicious. The serving staff is very friendly and courteous. On our first night, we were happy that housekeeping offered us more towels, than the normal 2 that we had in our bathroom. However, on the second day, after housekeeping has cleaned our room and taken the soiled towels, it was not replenished until we have to call housekeeping twice later that evening to ask for it. The swimming pool area was great and easy access to the sea. It's a wonderful surreal holiday, just relax and enjoy the sea, water, the room. Thank you, Holiday Inn Penang. Will definitely come again in October this year. May 19, 2014
Rated 5.0 out of 5.0 by Great service Overall everything is great. We will visit again & I'm happy to recommend this hotel to everyone. Great place to relax. May 11, 2014
Rated 4.0 out of 5.0 by The cleaner who was assigned to clean our room (Sopiah) did a wonderful job, except that she doesn't mop the floor but overall she's very good. Sorry to tell this, the bed is not comfortable, it really hurts our backs, pillows are too soft, needs to add fiber fills and the flush of the toilet needs to be fix (sometimes it flushes and sometimes it doesn't work). May 8, 2014
Rated 5.0 out of 5.0 by Wonderful resort in a fantastic location It's been 18 years since I last stayed in the Holiday Inn Penang, and as my last stay there was so enjoyable I have always wanted to return. I wasn't disappointed, as everything that I loved about the hotel on my last stay was still there. The room was very light and welcoming (although the bathroom was a little on the small side), the staff were fantastic, the entire hotel and grounds are beautifully maintained, and the location superb. The only real let down was the limited choice of items at the breakfast buffet, and the pastry items were of very poor quality. Special thanks must go to Lisa in the Terrace Café, and Maria the Customer Service Manager, both of whom took time out each morning to talk to us to see if there was anything that we needed, and make sure we were enjoying our stay, and to also offer assistance in regard to doing some sightseeing and where to find certain places and items. Myself and my wife cannot wait to return for a longer stay. May 6, 2014
Rated 4.0 out of 5.0 by Had a great holiday I booked and stayed at Kids suite room last week. The room is not so big but good enough for my family. My kids like the bathroom so much and the bed is very comfortable. Value for money and good environment. The only thing we did not like much is breakfast. Limited items to choose from the roti prata, dim sum and some items are tasteless. This was our second time staying at holiday inn resorts. Will come back for more.. May 6, 2014
Rated 5.0 out of 5.0 by Great value and good service Nicely located in B. Ferringhi. Right at the night market. Direct access to the beach. Room is spacious. Although hotel is a bit old, cleanliness is maintained. Staff is good and helpful. Breakfast is okay. It will be nicer if there is safety net set right outside the beach. May 6, 2014
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