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Rated 4.1 out of 5 by 22 reviewers.
Rated 4.0 out of 5.0 by Need improvement The service during check in was fantastic. Recognized elite members. got an upgrade. to improve is on the parking. i spoke to the guest relation regarding some reserve parking at the beach wing. she told me cannot reserve due to high occupancy. but to my surprise, i saw the reserved signage with other cars number plate. not so helpful, as when i talked to her, she requested me to talk to the security myself. the reason i ask for the parking is because my son is only 5 months old and try to reduce crossing the road. is this double standard? December 1, 2013
Rated 5.0 out of 5.0 by hotel staff has made stay truly exceptional On our very first night, we met Maria who gave us exceptional personal service when we had dinner. She also gave us shopping tips and made us feel very welcome in the hotel. We enjoyed the singing group who were very knowledgeable about the latest hits. They encouraged group participation. As a result, we spent every day's end relaxing at the lounge. We also felt the value of being a platinum member as we were upgraded to a one bedroom suite which had a fantastic Panoramic view of the beach. October 31, 2013
Rated 4.0 out of 5.0 by Expeiance All the stay was very good except the Bill services was very bad never expected in holiday inn and never seen in similar hotel. I requested to pick up my bags from my two room waited for 30 min no body came and due to time constrain I took my six bag to the ground floor. This was very Bad. October 23, 2013
Rated 4.0 out of 5.0 by Nice room especially the Tower Wing Kid Suite. First time staying in Holiday Inn Penang.. I was impressed with the room which I can give marks 9/10. Choose to stay at Tower Wing Kid Suite. The bathroom was spacious and the beds are very comfortable. My kids enjoyed very much because this Kid Suite is equipped with PS3 but only lacking of the service. My kids only managed to get the Joystick and the CD after 4 hours waiting. Should have more backup and variety CD games. Others are okay. The food served during breakfast were widely spread and variety. The staff are very friendly and able to help us especially like me a mother with 4 kids (include one infant) bringing a stroller along. Will try to stay at Beach Wing next time for more easy access to all the amenities ( kids club, restaurant, beach, swimming pool) since the long route that we have to take from Tower Wing to these places. But it is okay with us...Love to stay here and would recommend to my friends.. Cheers!!! June 11, 2013
Rated 4.0 out of 5.0 Good in average The hotel was good in average. Staff are nice. Not so fancy sea and beach as expected. The transportation expensive and can be improved for more convenience. June 9, 2013
Rated 4.0 out of 5.0 Most enjoyable time with the family We always try to stay at Holiday Inn whenever we travel due to the family. There were some minor inconveniences during our stay but it was quickly rectified. The location is excellent - right in city centre. Great for shopping (but only after 18:00). The breakfast variety is good but coffee could be better. The beds and pillows are amazing. The staffs are helpful. There is a small issue of the hotel being in two wings - Tower and Beach wing. Not very convenient as you have to cross the road to take your breakfast or take kids to the club (if you are in tower Wing). But overall, a great hotel and our family loved it here. Special Thanks to Nadia from reception. You made our day! April 24, 2013
Rated 3.0 out of 5.0 No slef service laundry Second visit within a week, only because we had stupidly pre-paid for two visits; so felt obliged to suffer the second March 11, 2013
Rated 2.0 out of 5.0 No self service laundry as advertised Why advertise a sevrice that is not available? Breakfast like something from a UK 1950s holiday camp March 11, 2013
Rated 5.0 out of 5.0 by Good staff atttitude and great breakfast This is my first time stay at this hotel. As a family trip with 2 young kids, I am surprise the Todd quality and well speared breakfast which my kids so enjoyed it. The staff is always wi smile and helpful. The front desk staff even can remember my name in my second day. It felt like stay at home. Slightly improve recommended to refurbish the beach side room floors, which some parquet already broken. It is better to change it as it bring a bad image to the hotel. Overall enjoyed the stay and shall come back again. November 24, 2012
Rated 5.0 out of 5.0 by nice view..comfortable room such a good experience...having a nice view makes me give holiday inn, penang one of the marvellous hotel for the first time staying. the pool so much exciting. the staff also so helping. overall nice stay and wish could go there again. November 19, 2012
Rated 4.0 out of 5.0 by Relaxing holiday by the beach with comfortable rooms Overall we were served by friendly staff, from the rooms we had a beautiful view of the beach and is near a number of food outlets down the road. November 15, 2012
Rated 4.0 out of 5.0 by Nice view, good, quiet location We chose this property for a relaxing vacation - and it works! View across the water is great. Beach access and pool are good. Lack of a good air-conditioned eating place is a negative. November 15, 2012
Rated 4.0 out of 5.0 by Great Family Resort If you’re looking for the perfect place to stay in Penang, this is the pick of the bunch. The hotel has everything you would need in Penang . The friendly staff during check-in, service requests and check-out will make your stay comfortable and hassle free. They serve a great breakfast, lunch and the occasional buffet dinner. The hotel has 2 sections, the Beach wing and the Tower wing connected by a tunnel walkway. We stayed at the Beach wing and no regrets there. It is a couple of steps onto the gorgeous beach and a few more to get onto a boat, jet-ski or para-sailing adventure. The rooms are spacious, comfortable with beautiful views of the ocean. Sunsets and Sunrises will give you something to shoot at if you’re carrying a camera. There is a massage/spa on the hotel grounds near the pool which makes it very convenient and relaxing. At night, the road along the hotel turns into a shoppers dream with many stalls selling all sorts of souvenirs, gifts, clothing and pretty much all that you’re looking for. The hotel is located close to a few popular take-out spots like McDonalds and KFC which brings a little variety if you’re travelling with kids. The hotel has an in-house travel & tour agent on hand to plan and take you to all the major sight seeing hot spots in Penang. Across the road from the hotel, there are many spa’s that provide all different types of relaxing massages, manicures, pedicures, facials and those fish nibbling thingies… not sure what you call them, but you just have to experience it.… Overall, a great stay at a hotel group that will always go the extra mile to please their guests… Room Tip: Beach Wing if you spend time in the pool or beach and if you are generally late for breakfast. November 15, 2012
Rated 4.0 out of 5.0 by Great choice in Penang The hotel is located in one of the best areas of Penang but far away from historical places. However, beaches are really good. In general the hotel was crowded so not very peaceful but we were not looking for relax so it was ok. There was an incident that bugged us too much, in the beaches of the hotel and surrounding places there are tons of small shops for tourist to offer any kind of water sports rentals. When I was swimming in the beach of the hotel one of the Malasyan owners wanted to start a fight with me because it's the place that they use to land people in the parachutes. I was completely mad, hotel security arrived and talked to them but I had to move to another beach to avoid conflicts. Simply I was shocked for that. November 15, 2012