Rated 4.3 out of 5 by 92
Rated 5.0 out of 5.0 by Wling Great Service crew
I am satisfied with Jaya whose helped to decorate my room as i have requested for birthday arrangement during reservation and they did more than i expected, love their hard work on this. Room is big, bathroom too. location is good with only access thru batu feringghi area. The only cons was the air cond not functioning well and i only stayed for 1 nite so did not inform service crec for this problem.
August 28, 2014
Rated 5.0 out of 5.0 by Steve511 Return Visit
We have stayed at the Holiday Inn many times and at all times have felt like we are part of a big family when it comes to the staff we have got to know over the years, our only criticism would be the pillows which we find to soft apart from that we have found that nothing is to much trouble for the staff, and almost with out fail you get a Good Morning or Good Afternoon etc. from all the staff. We would recommend this Hotel to anybody.
August 23, 2014
Rated 5.0 out of 5.0 by CanberraSteve Attractive property, good stay
We were impressed by the Holiday Inn Resort Penang. Service throughout was exemplary: friendly and prompt. Our room in the tower wing was fresh, spacious and stylish and had wonderful views. The hotel was quite heavily booked during our stay but the staff managed the crush at breakfast times expertly.
August 19, 2014
Rated 1.0 out of 5.0 by HLLH Utterly Disappointed
Of all the hotels along the Batu Ferringhi Beach, I deliberately chose the Holiday Inn, trusting in the IHG brand and my Priority Club membership will see me get another reasonable stay at another Holliday Inn property.
Unfortunately, things did not work out this way. Check-in was a long drawn out affair. Our two rooms were not ready, so we decided to take an early lunch at the Beach Wing, across the road. Surprise, surprise, the restaurant there was still serving breakfast. It was already well past 11.30, closing in to 12 noon, and LUNCH WAS NOT SERVED! We were asked to wait for a table, and when we got a table, no one attended to us to offer us even a drink. We were simply left there to sit and wait for them to clear breakfast and bring on lunch.
We waited for some 15 minutes. Not getting any attention, we decided to go out to another hotel for lunch, for which we had to spend 140 MYR for the return trip.
What a reception, to start our holiday in Penang!
The following morning, we thought it might be an idea not to join the crowd for breakfast, at the same chaotic restaurant mentioned above. So, our group of 15 got there at about 10.30 am. And, surprise, surprise, the same chaotic scene was there, awaiting us; except it was even worse than the day before. Even at that late hour, we discovered that WE HAD TO QUEUE FOR OUR BREAKFAST! And, it was a mighty long queue!
I could not believe what I saw. WE HAD TO QUEUE FOR BREKFAST IN A HOLDIAY INN HOTEL!
What's worse, when it came to our turn, after standing in the queue for some 20 minutes, they could not find us a table or tables big enough to accommodate our group of 15 pax. And, when we finally got our tables and seats, the Buffet spread was as good as depleted. When I asked for Nasi Lemak, I was pointed to a station some distance away. When I got to that station, I could not find any Nasi Lemak, and I was told that Nasi Lemak was placed at that first station where I had walked over from.
WHAT A MESS!
Should I title this report anything other way? I WAS UTTERLY DISAPPOINTED, not to say disgusted.
I wonder if this is the new standard of the Holiday Inn chain of hotels worldwide?
Will someone caring enough from IHG kindly illumine me.
August 6, 2014
Rated 3.0 out of 5.0 by ney2 Good location
Very near to shops and just a few minutes away from Teluk Bahang.
August 4, 2014
Rated 5.0 out of 5.0 by NTania Ecellent Place to be
Great palce for breakaway from the stress of the city
August 4, 2014
Rated 4.0 out of 5.0 by maj paulo Service
Generally I can say that I enjoyed my stay at your good hotel. It was a nice experience but apart from a bit of leisure, I also had the opportunity to catch up with some family members whom I've not seen for quite some time. When I checked out, my final bill was not properly broken down to show the room rate, tax etc which I overlooked. Just a couple of hours ago I sent an email requesting for a proper breakdown of my bill so that I can submit it to my company for accounting purposes and I 'd like to compliment your staff at reservations for their speedy response to my email. On this note, I'd like to say that I'm very pleased with the speed, efficiency and delivery of service. Thank you.
August 3, 2014
Rated 5.0 out of 5.0 by samgoh79 A great place to rest and relax
This is the first time I stayed in Holiday Inn Penang. Was expecting just any other beach resort in the area, but they proved me wrong. Service provided upon check-in was fast, and was given a room upgrade. The only unfortunate part was I booked for a double bed, they ran out of it. So got a twin bedded room. That's fine because the room was still comfortable and nice.
After dropping my luggage I went straight to the beach. Love the idea they have burgers made on the spot to be purchased. Taste was ok though. Had my burger and welcome drink while resting on the deck-chair under the coconut tree. Now that's what I call rest and relax!
Staff was quite friendly but some need to be more attentive especially around the bar area. Other than that, there's nothing much to complain.
August 3, 2014
Rated 4.0 out of 5.0 by Kylenic Poor in sound proof in the room
Overall is good but the sound proof system in the room is quite poor.
August 2, 2014
Rated 4.0 out of 5.0 by Steve987654321 Very nicely renovated rooms
We stayed in the newly renovated rooms and were impressed. Holiday Inn have never let us down with our expectations and continue to give fairly good value for money. The staff were great and really friendly. We'll go back again.
August 1, 2014
Rated 4.0 out of 5.0 by AL14 Good Hotel for staying
1. Room was clean and tidy.
2. The furniture set in the room was comfortable.
3. Suit to stay for family trip.
4. One of the beach Hotel you can considerable,
July 31, 2014
Rated 5.0 out of 5.0 by Janettay Great Staff
Nice Location, Great Services, helpful Staff, Lots of activities, my whole family just have a very memorable moment in Holiday Inn. My choice for Next visit to Penang will still be Holiday Inn.
July 30, 2014
Rated 4.0 out of 5.0 by Bing Bing Keep up the good work!
-It will be best if staffs are more initiative and welcoming. But overall, i had a great time here!
July 30, 2014
Rated 4.0 out of 5.0 by Ang83 Rooms for Improvement
Bath Room shower water pressure too low
In-room Wifi very slow
Curtain not 100% covered. Sun light can still shoot in through the gap between the hanger and the curtain, the curtain and the floor / walls
July 30, 2014
Rated 4.0 out of 5.0 by Brian630 our few days
would like to say we had a few days here and was much more accommodating than the hotel we stayed in prior to this.. on arrival they surprised us with balloons and cake and drink due to it been our honeymoon.. even though we were a few months late on doing this due to work commitments... the whole area was relaxing and stress free.. staff were very friendly and willing to chat and help where needed.. we will gladly come back to this hotel in the future...
July 29, 2014
Rated 4.0 out of 5.0 by Alicia77 Thank You for the service
Special thank you to Shareen and her team for making sure our reservations were properly amended in order to avoid any mishaps during check in.
Overall, service of the staff at the hotel was very good.
July 24, 2014
Rated 4.0 out of 5.0 by Kidkit Great staff but might need a user guide on how to flash the toilet?
Our stay was nice overall and the staffs have been very helpful thru-out.
If I have to pick three issues that the hotel can take a look to make it great would be as follow:
1. The flushing of the toilet has been problematic on the first 24 hours of our stay. The front desk and maintenance teams had been helpful and came to had it looked at 3 times. After the third time, the flash is working much better and we have found that by releasing the flush as soon as we pressed it would have a better flash than holding it all along. So, the rest of our stay has been event-less on this front.
2. May be it is due to the refurbishment of the Terrace Cafe, thus the breakfast is served in the open air area. It is nice to have birds and wild life close by but they have been eating, walking and resting all over the tables where food is being served. The staff has been chasing them away and replacing the forks, spoons and dishes as they see it. Unfortunately, there are many times the staffs are busy serving the guests to notice the birds have returned as soon as they walked away. This should be better next week when the refurbishment is completed?
3. There is only one shuttle going to Georgetown in the morning at 10AM and one shuttle back at 6PM in the evening. That was not quite how I understood it when I made my reservation. I was expecting a more regular service, at least hourly. We ended up spending a lot of time travelling by bus during our stay. If I would have known there is only one shuttle each way per day, I might have chosen to stay in or closer to Georgetown and visit the beach once instead.
Anyway, we did enjoy our stay and happy with what we found at the hotel. Thanks for making our stay a happy one.
p.s. You still owe us our cocktail that we have won at the Bingo game by the pool side. Smile.
July 23, 2014
Rated 5.0 out of 5.0 Beautiful weekend getaway!
Was very happy with the overall ambiance and environment of the hotel. The check-in process was quick and fast too. Definitely a place we will come back.
What I found very impress about the hotel is that the shampoo, body bottles have braille writing imprinted on it. This is very disable friendly.
First time noticing this in any hotel that I have traveled so far. Such a small consideration for the disabled by this prestigious hotel. Good job !!!
July 22, 2014
Rated 5.0 out of 5.0 by Edwin08 THE place to be when you are in Penang
As you step into the lobby, you are greeted by heartwarming smiles... and that just continued throughout my three nights of stay wherever I went to within the property. Every employee makes you feel so at home or like you have known them for some time. Food at the bar was great. Housekeeping does a great job. Definitely one of the best IHG property experiences.
Hotel is a little jaded like most hotels in Penang. A little spruce up would make the experience even better.
July 17, 2014
Rated 4.0 out of 5.0 by Brownskid Reasonably Priced for a Family
Our family of 4 stayed at the Ferringhi Tower- Family Studio which is located on the hillside. The room was modern, clean and ample space for all. Families are placed in the Hillview Towers because of the rooms. I would have preferred to stay on the beach side where the other Holiday Inn building was located but still it was easy to use the sky bridge over the road. The bar, pool and outdoor entertaining area was relaxing with the beach just metres away. Hey I love the beach and salt water, no it wasn’t the clearest of waters but was very warm and inviting. Hey, you can always swim in a pool anywhere in the world.... so what. The beach provided a wide selecting of water-sports such as parasailing and jet skiing for $120RM, not bad for 1/2 hour of thrills and spills for the youth. The street market is just outside the doors which start about 8pm to midnight, good fun. Also the hotel has a free shuttle bus to different locations on Penang but you need to book early. You can use the local bus which is also just outside the hotel on the main road which is cheap as chips, air conditioned and helpful drivers. There are plenty of convenience shops and restaurants in walking distance. Overall, would stay again, no complaints especially when your on holidays and life is good.
July 17, 2014
Rated 5.0 out of 5.0 by 颜.闲云野鹤 床铺舒适，服务一流
July 14, 2014
Rated 4.0 out of 5.0 by Sunnyseow38 Lovely location, Great Getaway
Stayed in Holiday Inn Penang to experience the beach area of Penang. The beach itself wasn't impressive due to the pollution from the water sports. However, it is nice to be away from the city.
The hotel is located to the night market and nearby restaurants.
It is a great place to relax and enjoy the facilities.
July 14, 2014
Rated 4.0 out of 5.0 by AH001 Visited during Ramadan
Not much to do in Batu Ferringhi during Ramadan over the day. Night markets are good fun once they open later. Not much food options during the day. Hotel was fine - air con was a bit arctic but adjustable. Pool is good if a little small. Hotel breakfast buffet was large and reasonable enough.
July 13, 2014
Rated 3.0 out of 5.0 by Al G First impressions
On arrival first impression are paramount. This left a bad taste due to the fact that my booking was not available as requested and the staff attempted to hide the anomaly by being dishonest in their approach to the problem. In all I would have thoroughly enjoyed the stay except for first impressions and room un- availability. I was eventually offered a beach front room with a rollaway bed which is very unpleasant to sleep on considering I paid for a twin bed room non smoking.
July 12, 2014
Rated 4.0 out of 5.0 by Unitoskca great Reservation n room service
great email reservation service communication. Acknowledgement of loyalty membership. only breakfast lounge staff service was poor. some breakfast items were labelled wrongly. it would be perfect otherise
July 12, 2014
Rated 4.0 out of 5.0 by BT75 Hotel by the beach
The location is great but you must make sure that you specify for sea-view in your initial booking.
July 6, 2014
Rated 5.0 out of 5.0 by Shopper100 Great facility in a terrific location
Our second visit to this resort with the first being over 20 years ago. We were hesitant to use the Holiday Inn Penang again as when we stayed years ago we felt that it needed updating then. However, our now married children wanted to travel with us and in consideration of their budget we wanted accommodation that would suit them.
After reading recent reviews on this property, we were encouraged by the positive comments and decided to stay again.
We are so glad we did. Although still requiring a bit of updating, the resort is well looked after, in a terrific location and offered us all that we needed.
The service is fantastic and the rooms a really decent size. Enough space to spread out. We really liked that the room had 2 arm chairs available rather than just a bed to sit on as is the case with most properties.
We felt we could really relax.
July 5, 2014
Rated 5.0 out of 5.0 by sonicboy Great Location and comfortable rooms
Location of hotel is good, right on the beach and where the daily night market starts, taxi stand just outside the hotel.
Rooms are spacious and clean. Staff very friendly and always greet you when they see you. Check in and check out took less then 5 minutes.
However, the shuttle service to Georgetown is only once a day. Bathroom fixtures look quite old.
July 5, 2014
Rated 5.0 out of 5.0 by Cchien Another wonderful stay
The stay was really comfortable and we were greeted by very polite and warm staff. The room was upgraded and we enjoyed the sea view and balcony a lot. The swimming pool was smaller than other hotels near by but it was good enough for us. The breakfast were not as good as expected, but I think it's still a pretty good deal after all. In general, really love this place and Penang.
July 4, 2014
Rated 5.0 out of 5.0 by Mannummick Warm and friendly service.
We have stayed at the Holiday Inn Resort Penang several times and our expectations were met on our most recent visit.
The staff were excellent, warm and friendly, could not do enough for us.
The quality of the food we had, when we dined was great with a good selection.
The entertainment at night also helped make our stay
July 2, 2014