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Rated 4.2 out of 5 by 328 reviewers.
Rated 5.0 out of 5.0 by Great Location The hotel is in a great location to Lake Michigan, Magnificent Mile, busses and train lines. July 26, 2014
Rated 2.0 out of 5.0 by Not Worth the Hype This hotel should not be an IHG property and the price/rewards point you have to fork out is not worth it. The first problem is their parking could not hold my truck and I had to park a mile away. The room was noisy from what ever was running in the ceiling. When I went into the rest room the access panel in the ceiling fell and almost hit me in the head. I requested an extra blanket for my son and had to call again an hour later to request it again, Trying to get information from the desk about other places to park they just said I don't know and said nothing further. The AC in the room did not work properly it was set to 65 but never started to cool the room until the last night of the two night stay. This hotel's elevators and hallways are super small you can't pass another person in the hallway. I had another reservation for three more nights in August but canceled them and booked another IHG property. July 23, 2014
Rated 5.0 out of 5.0 by Awesome hotel and even better staff This hotel is AMAZING. Perfect location, GREAT staff (Alma at the front desk is wonderful and will do anything she can to make your visit more pleasurable - they are all A staff in my book). The rooms were very nice and if you have any problems, just ask the front desk and they will assist you. July 23, 2014
Rated 5.0 out of 5.0 by Great location and very comfortable ! Alma, help us out so much , I had made a reservation mistake and she truly went out of her way to make sure we received the room and service that we needed, I recommend this hotel and their service , try it out! July 23, 2014
Rated 4.0 out of 5.0 by Great location The location was central to many places. I was able to walk to restaurants. The rooms were small but wel decorated and nice. July 23, 2014
Rated 3.0 out of 5.0 by Nice hotel...but......... We recently stayed at the Indigo and were pleasantly surprised with the property. However, the checkin process was frustrating and the right hand was definately not in sync with the left hand. I purchased the advertised. package on the website of king room with 2 free drinks, a free appetizer and 2000 extra hotel points. When I tried to check in there wasn't a room ready and was instructed to come back in 10 min. We sat at the bar and had a drink as I watched several people come in and check in. I assumed he would have let me know that my room was ready. I then stood in line and was check in. He didn't mention the package I had purchased. I asked him about it and he said yes, free breakfast and parking. I explained that wasnt the package I had purchased. He said he had never heard of the one I was talking about. Long story long, after much discussion and staff all looking at each other blankly he gave us 2 free drink coupons and i asked about the appetizer. He instructed us to let the bartender know it was on the house. That evening, the bartender had no idea what I was talking about and really wasn't interested in finding out. You guessed it our appetizer and drinks appeared on our bill. It didn't ruin the evening but I was disappointed and frustrated that I had no desire to wait in line to discuss it again the next morning. I still do not know if I rec'd the 2000 extra points. Probably will not stay there again. July 22, 2014
Rated 5.0 out of 5.0 by Very refreshing Not your typical hotel. From the moment you walked in the front doors you would never know you were in a hotel. It doesn't look or feel like a regular hotel. When we checked in, the staff was so friendly that they made you feel at home. The rooms were a nice size and I liked the nautical decorations. The hotel is walking distance from many restaurants and shopping. I would definitely recommend this hotel to anyone! July 21, 2014
Rated 3.0 out of 5.0 by Nice room. Service just OK Stayed one night in this great downtown location, but wasn't overly impressed with front desk. They were always busy, and never acknowledged us when we were waiting to help. Ended up seeking assistance elsewhere on several occasions. July 21, 2014
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