Rated 4.2 out of 5 by 347
Rated 4.0 out of 5.0 by Les224 luggage stand
the rooms are smaller and with a king bed, a luggage rack would have been helpful and perhaps not include the large ottoman with the chair in rooms with king bed.
August 15, 2014
Rated 3.0 out of 5.0 by JenB77 Small room, not as promised in phone conversation, young, inexperienced and ineffective staff at front desk
I reserved a room online for 2 people in one room and could not tell from the website whether I was getting 2 beds or one in the room. I preferred two beds or at least one bed and room for a roll away, since this was a weekend getaway with a friend. I called the hotel and was told there were not any rooms available with 2 beds, but that I could be upgraded (no charge) to a room with a king size bed that also had enough room for a roll away bed. When I arrived , my room was a very small room with one bed, a small desk with a desk chair and no other chair or room for a roll away bed. I went to the front desk to explain that I had called (unfortunately I did not get the name of the person I talked to--I will remember to do this in the future) and was told I would be getting a king room with a roll away bed. The person at the front desk looked up my reservation and simply replied: "uh, there is no notation about this on your reservation." That was it...no " I am sorry we cannot do this, or yes,we can change your room, etc." So, my friend and I were stuck in a tiny room and forced to sleep in the same bed. Front desk personnel do not communicate effectively or professionally with general public. They just stare at you with no greeting or ending statements at the beginning or end of conversations and appear to be very young and inexperienced. Will not stay here ever again--certainly not worth the money. I will say there was one very polite gentlemen who appeared to be on the cleaning staff who actually asked us how our day was going and to have a nice day.
August 14, 2014
Rated 1.0 out of 5.0 by Chair Sleeper No Pillows?
Very poor staff response. Front desk and house keeping. Very limited availability of roll a way beds. Cannot bank on getting one. The staff was not at all helpful, never received towels we asked for and you will need to remove any dishes from your room yourself. Asked for a few pillows to sleep in the chair and was told they only had one left.
August 13, 2014
Rated 4.0 out of 5.0 by Mel1819 Good service and comfortable bed
My overall stay at the Indigo was good. It was difficult to control the humidity in the room; even with the air conditioner going continuously. Other than that, I have no other complaints.
August 11, 2014
Rated 2.0 out of 5.0 by cathy4136 Not a place I would recommend
Upon first entry, the lobby smelled like sewage. The front desk staff were extremely rude. Our room was very "odd" in it's layout. Very chopped up and not comfortable. The one small window next to the bed looked into a fire escape stairwell - not quite the "Gold Coast" experience we thought we would get. We were driving a very expensive vehicle with low ground clearance, there was a huge pothole at the bottom of the exit from the parking garage, and, when we mentioned to the staff at the hotel it should be fixed, they told us that was the city's problem. The room was also not clean - there were spots of something on the laminate wood floor next to the bed.
August 9, 2014
Rated 5.0 out of 5.0 by Shagz Hotel is Great, Partnering Parking Structure is Not
My stay at the Hotel Indigo Gold Coast was very nice. The "Hemingway" suite that I stayed in was very clean and had an appealing layout. Hotel staff at the front desk and in the restaurant were very friendly. I would be happy to stay here again but...
The parking facility that the hotel has partnered with is totally unprofessional. When I pulled up, the parking staff said to follow him as he was about to valet the minivan in front of me. Note that I was not offered the option to valet my car. The facility is relatively small and the ramps are narrow. The staff member sped off at excessive speeds and was actually (at that point) glad he didn't valet my car, because I would not want someone treating my car so recklessly. Many of the cars were double parked, so if you did self park, there was a significant chance you would not be able to retrieve your car. Also, as someone who as mobility problems, having to lug my luggage down the ramp was a pain. There is an elevator, but it doesn't work. There was no sign stating "out of order," so my guess is, that there are no plans to fix it. While waking down with another client, we both lamented having to haul our luggage back up the next morning, all while praying we wouldn't get hit by another car being valeted. Upon overhearing our lamentations, a staff member just laughed. I would suspect that there are violations of the ADA here, which is not a laughing matter.
As I mentioned above, I totally enjoyed the hotel itself, but the parking facility they have partnered with is totally unprofessional.
August 9, 2014
Rated 5.0 out of 5.0 by Rally24/7 Vibrant Rooms and friendly staff
Very nice experience at this location. Bed was comfy, staff was very friendly, and room was well done. Will stay here again the next time I am in Chicago.
August 9, 2014
Rated 5.0 out of 5.0 by CKPilot Sleep Quality
Our room - 409 - had one window that was on an air shaft with a very large fan a story or two below. The fan noise existed throughout the day and night. During the day it was not too disturbing, but at night, it did impact somewhat.
Otherwise, the room was attractive, clean and the bed was very comfortable.
Living in a smaller city, we are not comfortable with the metropolitan prices for room and parking. This was our most costly stay of our travels experience - but I guess you are competitive for your location.
August 8, 2014