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Rated 4.2 out of 5 by 352 reviewers.
Rated 5.0 out of 5.0 by Great Hotel, Staff and Location We really enjoyed our stay. The room was great - our only dislike, was our king size bed sagged in the middle a little and it was hard compared to our bed at home. Otherwise we loved everything!! The breakfasts were great and the bartender MaryAnn was really great! We will definitely stay here again!! August 21, 2014
Rated 5.0 out of 5.0 by Lovely European Style on Gold Coast Lovely European style hotel with comfortable rooms, reasonable pricing, and nice neighborhood feel. August 21, 2014
Rated 5.0 out of 5.0 by Uniquely wonderful hotel experience! This place is just awesome in every way. Location, decor, staff, rooms - beds with the best pillows ever! Rooms were a little small, but didn't bother us at all. I will never stay near or on Michigan Ave. again - as this place is so perfectly located. Woke up Sat. morning to a farmers market less than a half block walk. Great restaurants August 19, 2014
Rated 5.0 out of 5.0 by Lovely Boutique Hotel close to downtown As a Chase IGH Visa Cardholder I have one free night a year. We were traveling to Chicago for a convention and wanted to spend an extra night so we decided to use the free night. Hotel Indigo was situated perfectly, 20 minute walk to downtown and a subway entrance 5 minutes away. The front desk staff are very friendly and knowledgeable. The room was spacious and up to date. August 19, 2014
Rated 5.0 out of 5.0 by Great Service From entering the hotel to getting a taxi to the airport, staff was attentive and very professional. August 18, 2014
Rated 4.0 out of 5.0 by luggage stand the rooms are smaller and with a king bed, a luggage rack would have been helpful and perhaps not include the large ottoman with the chair in rooms with king bed. August 15, 2014
Rated 3.0 out of 5.0 by Small room, not as promised in phone conversation, young, inexperienced and ineffective staff at front desk I reserved a room online for 2 people in one room and could not tell from the website whether I was getting 2 beds or one in the room. I preferred two beds or at least one bed and room for a roll away, since this was a weekend getaway with a friend. I called the hotel and was told there were not any rooms available with 2 beds, but that I could be upgraded (no charge) to a room with a king size bed that also had enough room for a roll away bed. When I arrived , my room was a very small room with one bed, a small desk with a desk chair and no other chair or room for a roll away bed. I went to the front desk to explain that I had called (unfortunately I did not get the name of the person I talked to--I will remember to do this in the future) and was told I would be getting a king room with a roll away bed. The person at the front desk looked up my reservation and simply replied: "uh, there is no notation about this on your reservation." That was it...no " I am sorry we cannot do this, or yes,we can change your room, etc." So, my friend and I were stuck in a tiny room and forced to sleep in the same bed. Front desk personnel do not communicate effectively or professionally with general public. They just stare at you with no greeting or ending statements at the beginning or end of conversations and appear to be very young and inexperienced. Will not stay here ever again--certainly not worth the money. I will say there was one very polite gentlemen who appeared to be on the cleaning staff who actually asked us how our day was going and to have a nice day. August 14, 2014
Rated 1.0 out of 5.0 by No Pillows? Very poor staff response. Front desk and house keeping. Very limited availability of roll a way beds. Cannot bank on getting one. The staff was not at all helpful, never received towels we asked for and you will need to remove any dishes from your room yourself. Asked for a few pillows to sleep in the chair and was told they only had one left. August 13, 2014
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