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Rated 4.3 out of 5 by 448 reviewers.
Rated 5.0 out of 5.0 by great location We enjoyed everything about this hotel. The staff were helpful, friendly and accommodating. There was a wonderful variety of dining and shopping experiences close by and we felt safe walking. We also were so thankful to be within a reasonable walking distance to the city tour bus which ran later in the evening in that general area when we were there. A true Chicago experience and I would stay in there again when we return! The package deals are great value. September 2, 2013
Rated 5.0 out of 5.0 by friendly staff and refreshing decor From the moment we entered the hotel the staff was very friendly and accommodating. The decor was refreshing and fun compared to typical hotels. The area was beautiful and very warm neighborhood many things and restaurants within walking distance. Thomas at the front desk was awesome and just excited to help us out when we had questions. Would highly recommend and can't wait to go back. August 28, 2013
Rated 3.0 out of 5.0 by Overall Good Place to Stay This time our experience at the Hotel Indigo wasn't quite as good as in the past, though I will still recommend it. When we went to check in the hotel, the computer system was down, so that wasn't possible. Due to our particular circumstances that day, it would have been really nice to be able to get a room. We left our bags and went ahead on the business we had there. We phoned the hotel later in the afternoon, after what was normal check in time, and were told the computers were still not working, but should be back up in an hour or so. When we finally arrived there again, everything seemed to be working, and we were allowed to check in. The room we had was a bit nicer than the ones we have had previously, and appears to have had a bit of renovation. Don't know if that is the particular room we had, or if there are renovations going on. There was a flat screen TV, which is something definitely new (and needed) for this hotel. In the morning, my husband couldn't get the hairdryer to work. Before I needed it, he went to the desk, and another was very promptly delivered to the room. Unfortunately, it appeared the problem wasn't the dryer, but the outlet in the bathroom, so the hairdryer had to be used elsewhere in the room. My husband did encounter a snarky employee when he attempted to use the guest computer to print out boarding passes. He asked for the password, and while he thought he understood the heavily accented woman at the desk, he couldn't get access. He went back to the desk and asked the man who was there then to please write it down since he must have misunderstood. The man did write it down, but only after making a comment to the effect that if he didn't understand it the first time, writing it down probably wouldn't help. We will probably stay here again when we come back to Chicago, primarily because the location is good for us, and the price is usually reasonable, but the service was definitely lacking on this trip, compared to our previous visits. August 28, 2013
Rated 5.0 out of 5.0 by No problem too big I am an admittedly tough customer but the staff were always on top of my needs. An unexpected work deadline forced me to need additional work accommodations and when the business center was incapacitated, Andrew and Chris at the front desk went above and beyond to let me use the front desk facilities and complete my deadline quickly. The staff was always courteous and helpful. I would stay here again! August 27, 2013
Rated 5.0 out of 5.0 by all was perfect Everything was ok and breakfast on payment was correct. Staff really kind and helpfull, room clean and spacious. We suggest this confortable hotel! August 25, 2013
Rated 5.0 out of 5.0 by Beautiful Room and View We loved our first stay so much that we booked again .....this visit was even better than the first ....( didn't think that was possible !) A beautiful room with a beautiful view . ....I will be back again and again l Thanks again Tom !!!!! August 24, 2013
Rated 5.0 out of 5.0 by Great location and Friendly staff I was more than satisfied with our overnight stay at Hotel Indigo. Fresh clean design and comfortable beds made our room a stand-out feature. Parking next door, tasty breakfast offering on site, a stellar location and over the top friendly staff make this a highly recommended choice! August 22, 2013
Rated 5.0 out of 5.0 by Ideal Location I have stayed at the Hotel Indigo for the most part of the past seven years. I like the ideal location in a clean safe neighborhood. There are plenty of restaurant bars within easy walking distance to the hotel. It's also easy to walk to downtown Chicago and back. This year my room was very clean and attractive. All the appliances worked well as did the sink faucet, shower, etc. I have no complaints at all as the employees were cordial and helpful. I intend to return next year. August 22, 2013
Rated 3.0 out of 5.0 by Not the best IHG Gotta say not my best IHG xperience. Had several issues, were rectified, but not how I asked- because I was checking out and asked not to be disturbed, but fix the issues after I left. Was given Comp Breakfast to make up for it, but really a let down for an old building and old neighborhood. Close enough to downtown but still a little off. I decided to try the Indigo as it is IHG, it was not the closest to where I needed to be. August 20, 2013
Rated 5.0 out of 5.0 by We are welcomed like family My husband, grandson and myself came back to the Hotel Indigo for our 2nd stay. We had been there once before in the spring and loved it. What a nice surprise, they had painted everything and freshened up the rooms, even adding flat screen t.v.s. The decor was still in bright lively colors making us feel like we were at a beach resort, but very soothing. They KEPT the big fluffy beds thank goodness as this is their signature. A wonderful nights sleep awaits all guests. The staff was very nice and welcomed us like family visiting. I highly recommend this hotel. It was very nicely located, close to everything fun to do, but not in the middle of it. It is tucked away in a beautiful neighborhood with architectural buildings surrounding it. Very close to the lake for nice morning walks, plenty of restaurants nearby, within walking distance to the Magnificent Mile. The rooms themselves are very soothing. They are quiet and restful. The staff is always very cheerful and helpful, lol even in the middle of the night. This is not a huge hotel with hundreds of rooms, this is cozy retreat for everyone who stays here. They have a nice restaurant, good food, a lively bar area, a workout room and offer spa treatments. We will be returning as this is a perfect location for doing all the sightseeing we had planned, and we are not just room numbers here, we are "family". August 19, 2013
Rated 5.0 out of 5.0 by Comfy and close I love to stay here, it's close to Lake Michigan and plenty of entertainment. I'm happy to walk down Rush street, with it's plethora of restaurants and glamour - really nice cars being valet parked.... The hotel is lovely and non-pretentious, the staff accommodating. When I said I wanted a cup of tea and bed, they gave me several K-cups of Celestial Seasonings Sleepytime... Then plenty of coffee for the am. Love the Aveda amenities. August 18, 2013
Rated 5.0 out of 5.0 by This is the Review I put on Google What a great experience at Indigo! The staff, especially Tom (front desk), Asia(dining room), and Mary Ann(bar) made us feel like we were visiting friends instead of staying at a strange hotel. Loved the décor and proximity to everything. Didn't have to take the car out of the parking garage for anything. Just wish the public parking garage attendants were nicer!!!!!! My friend said Indigo will be our home base whenever we return to Chicago. I agree. August 18, 2013
Rated 5.0 out of 5.0 by Great bed and great service Had a girl's weekend for my birthday..........the entire weekend was FAB!!!! Hotel Indigo was very spectacular!!! Service was great, room was beautiful. The neighborhood was outstanding, friendly and just perfect. August 16, 2013
Rated 4.0 out of 5.0 by Overall a good experience I love this hotel when I travel to the City. Great value for the area compared to other comparable hotels in the area. Room was small and tight but comfortable. Staff was overall very helpful and pleasant with the exception of a short dark haired front desk woman who spoke in a foreign dialect. Upon my check out, she was very scattered and short with me when I asked to have a separate bill for two different items. She did not listen to what I wanted and seemed very flustered. Will not stop me from coming back. August 16, 2013
Rated 5.0 out of 5.0 by Stellar Service This was my first stay at this Hotel Indigo, but it will not be my last. The hotel is conveniently located near public transportation in a charming neighborhood. The rooms are spacious and comfortable. Service was exceptional--every single person on the staff treated me like a celebrity. The decor feels a tiny bit dated, but that is an extremely minor quibble. I will definitely be back! August 16, 2013
Rated 3.0 out of 5.0 by Nice neighborhood and cheap parking Stayed there one night ...nice location, away from the busyness but too far away from the fun. Room and bathroom were extremely small, the shower leaked. The staff was not extremely friendly. Although there was one very nice lady in the cafe that was very helpful and courteous. August 12, 2013
Rated 4.0 out of 5.0 by Mislead about Parking My only complaint would involve the parking situation. Upon arrival we were met by a bellman who offered to load our luggage and said that our car would be valeted. I assumed the parking was part of the hotel service. NO!!! Parking was 45$ per night and was not the only option! August 12, 2013
Rated 5.0 out of 5.0 by Excellent Location, Comfortable Room I recently stayed at Hotel Indigo and it was a very pleasant stay. I love the Aveda products in the room. The location was great. On a quiet street, but if needed, right around the block from bars and the subway. When I would walk in to the hotel after touristing the city on a hot day, the refreshing smell was amazing. I felt like I was walking into a spa. I was surprised at how spacious the room itself was. August 11, 2013
Rated 5.0 out of 5.0 by Wonderful staff and excellent location This hotel is just Wonderful! The rooms made you feel cheery the moment you walked in with nice bright colours and the bed was soooo comfortable! Eldina at the front desk was fantastic - we had 2 rooms (for 2 couples) and she made absolutely sure we were just across the hall from each other. She had gone for the day when we checked in and left strict instructions to make sure we stayed together!! We went to the dining room in the morning and this was one of only 2 tiny problems during our stay: It was freezing cold and the maintenance man wasn't available so Eldina offered us complimentary breakfast to compensate. (the other problem was in our friend's room - the fan in the bathroom didn't work and didn't get fixed...very minor issues. The area is perfect if you want a quiet room yet near everything. 'El' train was a block away along with many, many choices of restaurants and pubs. It was only a 15-20 minute walk to the Magnificent Mile and our hop on/hop off bus tour starting at the John Hancock Bldg. Absolutely recommend Hotel Indigo and will stay in this one and any other Indigo's on our travels to other cities. Thanks to all the staff who provided directions and other help but special Thanks to Eldina! August 11, 2013
Rated 3.0 out of 5.0 by Nice room but terrible service When we checked in there was a man working the counter that was nice and even gave us a coupon for a free dessert at a local restaurant. However after that the service was terrible. One elevator was broken when we left for a baseball game. I'm 5 months pregnant and after the game I just wanted to come back and go to my room. However we were placed on the 8th floor and upon arriving back at the hotel both elevators were broken. The person at the front desk suggested my husband carry me up the stairs because my feet were swollen and I was sore. I asked if she was joking and she didn't respond. After that I was ready to leave right then and there but the room was paid for so we had to walk up 8 floors to our room that was freezing. I'm not sure I would go back the only plus side was the room looked nice with its hardwood floors. August 11, 2013
Rated 5.0 out of 5.0 by Great location! My wfe and I spent 5 days at this location with our 15 and 11 year old sons. We had a great te because we could walk almost anywhere we wanted (Navy Pier, Rush St., Hancock and Sears Tower, a zillion bars and restaurants!!). We could have even walked to Lincoln Park Zoo. Would go back in a heartbeat! August 10, 2013
Rated 4.0 out of 5.0 by Great Location The location is wonderful on a beautiful street with gorgeous old mansions. The hotel is clean and pretty and the staff was very nice and attentive. The room was great with a sitting area and large comfy beds. The bathroom however was tiny, tiny, tiny! It was helpful that the sink was out in the room, but it was so small in the shower and toilet area that it was difficult to get inside the room and close the door. The shower was tiny and sot of difficult to use also. Housekeeping was great at cleaning but didn't leave any shampoo at all for 3 guests and only 1 bottle of conditioner. I went to the front desk to ask for more and had really insist to get 2 tiny bottle of shampoo. Also the parking + room was a fabulous value! I would stay here again and I liked the property I just want folks to be prepared for the less than fab bathroom. August 5, 2013
Rated 5.0 out of 5.0 by oustanding service and fabulous location We recently stayed at this property and would highly recommend it. The staff at this property are professional, friendly, invested - and go out of their way to ensure their guests have a great stay in Chicago. We recently celebrated our wedding anniversary while in Chicago and not only did the staff go out of their way recommending and booking a dinner reservation but also had a bottle of our favourite wine delivered to our room along with a card. In particular, we would like to thank Eldina - what an amazing person. Thanks to her we had a fabulous evening at The Girl and the Goat. The location of the hotel is ideal - beautiful neighbourhood close to everything. August 5, 2013
Rated 4.0 out of 5.0 by Great comfort I really liked this hotel. The service was great and friendly. The room was fresh looking, but was small. August 2, 2013
Rated 4.0 out of 5.0 by Great neighborhood Easy access to transportation and restaurants, bars and coffee shops. July 29, 2013
Rated 5.0 out of 5.0 by Great staff - Great location Loved the location of this hotel. Rooms were fine and quiet. Staff was very nice and helpful. Overall a very nice stay. July 29, 2013
Rated 5.0 out of 5.0 by Lovely stay I stayed for one night a couple of weeks ago just for a little getaway, and I was quite happy with the hotel. Very much liked the decor, and the staff that I dealt with were very nice. And of course the location can hardly be beat! So if proximity to a host of great places and things is important to you, this may be the place for you. I'm a native Chicagoan currently living in the suburbs, but I love to go back downtown every now and then for a night or two. I will be returning to this hotel. July 27, 2013
Rated 3.0 out of 5.0 by Handicap room is handicapped The bed was too high off the floor, and there was no step device. The pillows contained almost no fill. The walk-in shower had a curb that prevented a wheel chair from entering. There was no soap dish in the shower, but the maid jerry-rigged one using washcloths and grab bars. The wash stand was a bit tall for a wheel chair. On the other hand, the bathroom had plenty of grab bars and a hand shower, the staff was very accommodating and the location was within walking distance of prime bars, restaurants and shopping. For the price, this is a good hotel -- except for the handicapped. July 27, 2013
Rated 4.0 out of 5.0 by Good Location I like the location since my daughter lives in the Gold Coast. In the past, I was able to get a neighborhood rate, but that was not available. The room was very comfortable, but there was a lot of noise in the hallway (room was opposite elevator). Overall, stay was satisfactory. July 27, 2013
Rated 4.0 out of 5.0 by good experience The hotel is very well located. A block away from the red line. The only minus was the AC. They had a portable unit in our room which was very loud and would wake us up at night. July 22, 2013
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