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Rated 4.2 out of 5 by 441 reviewers.
Rated 5.0 out of 5.0 by Comfortable We've stayed here many times, and are always impressed by the cleanliness, comfortable rooms, courtesy and knowledge of staff. Always appreciate Hotel Indigo Gold Coast for providing guests with quiet rooms...regardless of their size. Whether we're here for business, pleasure, or often for family events, we look to this hotel first when in Chicago. Thanks for being there for us. December 4, 2013
Rated 5.0 out of 5.0 by Fabulous Service! Beautifully decorated rooms and especially loved the King Room with fireplace! The ONLY thing we'd suggest is more selection in pillows. Pillows were all feather or synthetic feather and offered no neck support for those accustomed to sleeping with it. November 30, 2013
Rated 5.0 out of 5.0 by Alex Nice hotel stay last week. Great location and atmosphere. Remote control for TV didn't work well...had to push buttons very hard to channel flip. Some channels would freeze up the TV when changing the channel and you'd have to turn off and then back on. Also bathroom fan was very loud and rattled. Otherwise, excellent room, clean, quiet, and comfortable. November 25, 2013
Rated 4.0 out of 5.0 by Nice Hotel It was a very nice hotel. The room was a little small, but very nice looking. The bed was amazing, as was the shower. Cable TV was poor but internet performance reliable and speeds consistent with competition (5mbps/1mbps). I would definitely stay there again when I'm in Chicago again. Very close to Subway - excellent for moving about. Unfortunately, the bar cannot make a bloody mary, employing the use of Mrs. T Bloody Mary mix instead of using real ingredients. November 22, 2013
Rated 5.0 out of 5.0 by Great hotel We were a party of 5 in two rooms in town for the weekend to see the Bears play the Ravens. The hotel is centrally located, convenient to the L, Starbucks, Walgreens, bars and restaurants very close by. The staff was helpful and made some excellent suggestions. Free internet is a great bonus. The gym is decent. November 21, 2013
Rated 5.0 out of 5.0 by Great Stay in Chicago The hotel was more than I expected! I loved the layout of the hotel room, and was pleasantly surprised by the size and accommodations. Everything was extremely clean and the colors were bright and cheerful! The hotel staff was beyond friendly. They offered us assistance in transportation, getting to the hotel from the airport, finding cabs, and were the most appreciated when they took care of us even AFTER we checked out when we were caught in a huge thunderstorm and were soaked from head to toe. They brought us towels and got us a really nice cab to the airport. They had even negotiated the rate for us. November 20, 2013
Rated 4.0 out of 5.0 by great neighborhood, nice rooms, great breakfast we stayed here one week in november 2013 for business and felt very well all time. Nice service and rooms. We enjoyed the good and safe area with a lot of restaurants around. Walking distance to lakefront trail (good for jogging every morning before work) and Michigan Ave., The EL just around the corner. We are coming back. November 20, 2013
Rated 4.0 out of 5.0 by Great Stay Enjoyed a great stay in Chicago? Location is great as is hotel. November 19, 2013
Rated 5.0 out of 5.0 by They did it again! We love this place! The staff is always amazing. We have stayed at this hotel twice in the last month. We loved the attention that Alma ,Erika, and Monique gave us. We have been in hospitality and hotel business and we know the importance of a great and welcoming staff. They are hard to find . Don't forget the housekeepers (the hardest working people in "show business" ) they do an excellent job as well. We have found a new home when in Chicago. We will be back this December ... Thank you ! November 19, 2013
Rated 5.0 out of 5.0 by Friendly and clean I have never stayed at a Hotel Indigo before and was very happy that we chose this hotel on are recent stay in Chicago. Loved how it was decorated. The staff was very friendly . Everything was very clean and very comfortable. Looking forward to staying there again !! November 19, 2013
Rated 5.0 out of 5.0 by Love this hotel! The design is so fun and the staff was extremely friendly. Will definitely be staying here again. November 18, 2013
Rated 5.0 out of 5.0 by A Different Side of Chicago I booked this hotel for my mom while she was visiting me, since I just moved to the neighborhood. It's a cute design, and the neighborhood is quiet and just far enough from the touristy side of things without being too far. The hotel was quiet and clean with some of the friendliest staff. My mom loved her stay there. Unfortunately, I didn't find out until she checked out that there was a discount for those that live in the neighborhood. Unfortunately I missed out on that, and no retroactive discount was offered. November 13, 2013
Rated 5.0 out of 5.0 by Yes to Erica and Her Manager We were in Chicago for personal family business. My wife and I were welcomed heartily by Erica, and she allowed us to check in a little early on arrival. My wife is from Cuba and the two of them had a great time . The room we got was very clean, but I understand why some people think it is dated (it happens). Ownership should pay more attention to the local market . Upgrade and then, up the rates , fit into the community you are located within . I know the manager cant do everything she can to make things happen magically ,(like the non performing and loud tv in our room and the cheap laminate floors in our room) Your engineering staff and housekeepers do an outstanding job of working with an aging building . We are coming back this week for another stay , so you must be doing something right. We love the staff . November 9, 2013
Rated 3.0 out of 5.0 by BMW Room was tiny No upgrades or changes were possible I am a platinum member and al I heard all weekend was "I am sorry but no" November 8, 2013
Rated 4.0 out of 5.0 by Very clean and comfortable beds Will stay here again, we visit family in this neighborhood often. Very comfortable beds, very clean and I love the lack of carpets in the rooms. Decor is odd but well kept up. Parking next door extremely convenient. One of our rooms was not yet ready after the 4 pm check-in, and the desk took $25 off our rate, which was nice. Cons: no real doorman. Bellman does double duty, but wanted to leave our checked luggage (we arrived before check-in) in an area open to anyone who walked by. November 6, 2013
Rated 3.0 out of 5.0 by Bath area tiny & front desk less than hospitable Shower & toilet in cramped enclosure. Only room for one in lavatory area. Closet rod fell down in first room so moved to anoth room where cabinet door was off of hinge. Front desk less than helpful when reported trouble connecting to internet. Location was great as was Chicago in general! November 1, 2013
Rated 5.0 out of 5.0 by Great location - fantastic staff !! Location is unbeateable and the staff is phenomenal! - they certainly go the extra mile and truly make you feel appreciated. I had a really good time November 1, 2013
Rated 4.0 out of 5.0 by Great Service but room furnishings a bit tired We had a very nice stay and the staff was great. Particularly Erica who checked us in and Alma who provided us with an upgrade to our room. The hotel is in a great location - close to the action, but a little bit removed from some of the crowds. We have stayed at other Indigo properties and have always been very pleased. Our only comment would be that some of the furniture and finishings in our room looked a bit tired and could have been nicer. All in all, a nice stay and good value. October 30, 2013
Rated 4.0 out of 5.0 by Clean, quiet, & reasonably priced I was greeted by friendly front desk personnel upon arrival whereupon I requested a quiet room location as I am a light sleeper. The room I was assigned did turn out to be quiet. This was my second time staying at the hotel and on both occasions the rooms were nicely decorated and immaculate in terms of cleanliness. The lobby has a nice sitting area in which to read or adjacent bar area in which to have a drink. I had breakfast in the dining area the next morning which was delicious. The only thing I didn't care for was the heating in my room. The heating/air conditioning in my room was not controlled by a wall mounted thermostat. Instead the room had a window mounted (lower) type of unit. It was too warm with the unit on despite my trying to turn down the temperature via a digital push button on the unit. As a result, I just turned it off for the night & made sure the covers were pulled up. Then I turned it back on in the morning to take the slight chill out of the air. This worked out fine for me and would not stop me from staying there again. Overall, I give the Indigo two thumbs up and look forward to staying there again . October 30, 2013
Rated 3.0 out of 5.0 by Good location, rooms quirky, walls thin with sounds carrying Service was good. Rooms were small and the walls were very thin. Design was unique, quirky. October 28, 2013
Rated 3.0 out of 5.0 by Nice looking hotel, service issues The hotel itself is very nice to look at, located on a small street surrounded mainly by residential buildings. The location is near the subway, which makes traveling around Chicago as easy as it can be. Two things that I did not care for during my visit. The first is that there is only one ice machine, located on the 2nd floor (if I remember correctly; if not, it was the 3rd floor). If you are on one of the higher floors, it can be inconvenient to have to travel down there to fill up your ice bucket, especially since the elevators are not the fastest things in the world. Second issue I had was the elevators themselves. During my two-day visit, the two public elevators went out of service due to mechanical issues twice. While at first it was just inconvenient and we adjusted, by the end of our evening coming back to the hotel around midnight and to be told that we had to walk up to our floor (the 11th or 12th floor) was a bit annoying. One of the guests in my room is over 400 pounds and flatly telling them to just walk up the stairs is a bit rude and not understanding. I am sure there was a service elevator they could have offered my friend instead of making him climb those steps, having to stop multiple times. That experience with the evening crew cancelled out the pleasant experience we had with the morning crew that offered us an early check-in. October 25, 2013
Rated 4.0 out of 5.0 by Excellent customer service, wonderful view Very respectful staff, refreshing decor in a historic building. .. nice combination. We were on 14th floor with a view of Lake Michigan. (Hint. .1402 or 1403). I recommend you pay the extra $15 for breakfast. It is a full breakfast at their quiet little bistro, not a "continental" breakfast. Just a (less than) $10 cab ride from several up scale restaurants. I could have spent several nights exploring. I'm not used to these prices but compared to the competition, the value was there. Only minor gripes that aren't worth typing. When I go to downtown Chicago, I will book here without looking elsewhere. October 24, 2013
Rated 3.0 out of 5.0 by Disappointed I have to say we have stayed there several times and have loved it, however, we were a bit disappointed this time. We were there visiting our daughter, in and out of our room through the day. The room smelled very musty, and wasn't the cleanest. It wasn't until we arrived back to our room late at night that we noticed the sheets were not fresh and crisp....seemed as though they had not been changed. We slept on top of the sheets. Having our room right across from the elevator was very noisy. I am not a complainer, however, your asking and I am giving you the truth about our experience. It's a great place, I hate to see it slacking. Do know if we will be back. Too many other choices. October 24, 2013
Rated 5.0 out of 5.0 by Nice location, but service could be better I enjoyed stay in the hotel, but two things that stood out were a little disturbing. 1) The cool design of the room was spoiled by the usage - the fact that the room has been used for years was palpable. 2) The service was questionable: When I checked in, a reception lady was checking other guests and she asked them three times whether they are sure they want a bill on a different card - the receptionist did not know how to change billing cards and she was trying to convince the guests to keep the bill on the original card. We also were somewhat upset when the receptionist was trying to make sure that we return the umbrella we borrowed from the hotel - the implication that we may not return it was both upsetting and insulting. October 24, 2013
Rated 3.0 out of 5.0 by Could have been better. The acoustics were very bad. We could hear everything (doors opening/closing, elevators, conversations . .) going on in the hallway making it hard to fall asleep and stay asleep. The room had a nice design but needed some TCL. The wooden framed bathroom mirror was discolored and warped. Dirty finger prints on the light switches and doors had been there for awhile. But the hair in the shower and bathroom floor was just a matter of cleanliness. October 24, 2013
Rated 5.0 out of 5.0 by This is a great place to stay I don't know why the rates here are so much lower than many hotels in the area. This is a terrific place right in the heart of the gold coast area. Surrounded by restaurants, shopping and even a grocery store, the location was perfect. And, its just a few blocks from lovely Lake Michigan! The service was efficient and friendly and the bed was very comfortable. I can't wait to go back. October 22, 2013
Rated 4.0 out of 5.0 by "Not your cookie cutter hotel"... ...this is what the coffee barista said to us as he explained the backwards writing painted on the walls and the mathematical significance of everything in the dining area. I'm not big into all things math, but I enjoyed the method in the madness behind the decor. The colors are refreshingly different, not the usual taupe and moss green of most hotels. It made me feel very much at home! The only downside was an unexplained loud, periodic vibrating noise in our ceiling (rm. 411) that actually woke me up. The bell hop, Ed, was amazingly helpful in explaining the parking on Chicago streets. We had a wonderful surprise on Saturday morning when we walked one block to the Starbucks and found a farmer's market at Dearborn and West Division!! October 20, 2013
Rated 5.0 out of 5.0 by Amazing Fall Getaway We loved our stay at The Hotel Indigo. We were welcomed on our arrival; which was a few hours early, and were surprised that we could check in early. Great service from the front desk staff, especially Andrew.Our room was great, just like the pictures. The decor was perfect and the kingsize bed was very comfortable. The room was clean and the bathroom was just the right size. The location was perfect, close to the water, walking distance to downtown and the Lincon Park Zoo. We checked out some great shows during our visit The Million Dollar Quartet at the Apollo Theatre and the duelling piano's at Howl at the Moon. We would definitely recommend Hotel Indigo to friends and family and would stay here on our next visit to Chicago. Great Time!! October 20, 2013
Rated 2.0 out of 5.0 by Last stay 2 yrs. ago ranked 5 star but now, the sparkle isn't there. Check in staff mediocre,not welcoming. I was treated to phone conversation betwn customer already checked in requesting a change of bedding. They were asked to describe why. WHOA! I immediately went up to room and ripped back the sheets. I also had apparently the same finding and, get this, I was asked over the phone to describe what it looked like. OH, Pleeze. The shams could take a washing also but they weren't as disturbing as the bottom sheet. The shower (no tub) (708) needs tile at floor level cleaning. The sink stopper was disconnected and I wasn't going to be on site plumber . The toilet worked well when it wanted to. Also, is it too much to ask that the pillow cases be ironed.? This isn't a hunting cabin! And why was the bedside lamp near the a/c disconnected on check-in? The hallway carpet is looking dingy. Buck up deserving of ;your IHG affiliation. Bar tendress was an exception to the above. Overall, I will return cuz it is 3 blocks down the street from my girlfriend. October 18, 2013
Rated 2.0 out of 5.0 by Look Elsewhere I could go on about the meagerness of the amenities for a "boutique" hotel, or complain about the tacky design that feels dated and cheap. But what really got me steamed was having to spend 45 minutes on the phone with an offsite customer service agent to get my WiFI working. This is 2013. Come on. October 18, 2013
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