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Rated 4.1 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by Great hotel, staff need some help. I know that I came on a bad knight. The NY Giants training camp opened in Albany the next day. I knew the room would be expensive, and all the other hotels in the area were booked. I made the reservation using the IHG rewards app on my phone. I later checked another site, and found the same hotel cheaper. When I asked them at the front desk about it, I was told "there is nothing we can do for you, we don't price match third party sites." I have never been told that at a hotel. Especially an IHG hotel. The room was great though. Very clean, and the bed was comfortable. Bathroom was very clean, and well stoked for my needs. I really like the fact that there is a Keurig coffee maker in the room. The breakfast area was very interesting, great coffee there too. Although, during my stay, there was one girl running the whole breakfast area. I mentioned that she needed some help. She stated that she was supposed to have it. Poor girl ran around like a chicken with no head. She did a great job by herself. Overall, this is a great hotel, and I would still recommend it, but I hope by my next visit, the staff is better trained on how to help a guest. July 24, 2014
Rated 4.0 out of 5.0 by Ok - but not exciting The bathroom shower floor was stained, the old air conditioner under the window was loud. The housekeeper knocked ont he door once and before I could respond or get to the door, she had already come in the room.........before 9:00 AM. July 22, 2014
Rated 4.0 out of 5.0 by RCN IHG's marketing calls Hotel Indigo "boutique", so it's going to be different. Wood floor, throw rugs, wooden blinds instead of curtains, etc. And yes, the blinds do not darken the room as much as curtains. I spend about 130 nights a year in hotels, so for my first time at an Indigo it was a nice change-of-pace from the sterile Hampton Inn/Holiday Inn Xpresses. Close to the airport, clean, good internet, and the staff was great. Nearby food is limited; have to drive a few miles. If you don't have a car, it's take-out/delivery from a few local choices or the hotel restaurant. Of course the restaurant is going to be pricy. Can't vouch for the restaurant quality as I rarely if ever eat hotel food. July 19, 2014
Rated 4.0 out of 5.0 by Nice hotel, but expensive Was comparable to other Hotel Indigos we've stayed at, but probably the most expensive, including one we stayed at recently in the Boston area. Had to stay here due to a last minute flight cancellation--the hotel recommended a hotel that offered a hardship rate, but they had no availability and this was the best option offering a shuttle. Everything about our stay was fine and up to the usual Hotel Indigo standards (other than the person staffing the coffee bar in the morning who was NOT friendly)--restaurant was convenient being attached to the hotel; this was especially nice since it was raining and we didn't have a car. The airport shuttle was great as well. Overall our stay was good, but we wouldn't stay here again due to the price if there are other alternatives. July 18, 2014
Rated 3.0 out of 5.0 by Decent room Decent room, older property with some remodeling done. I was a bit unhappy with having to change rooms due to a/c malfunction. These things happen, so I was good switching rooms around 11pm. My problem occurred the next mooring on check out when I asked if my breakfast in the hotel lobby could be "comp'd." (Yep, breakfast is not included here). Request denied...oh well, plenty of other hotels real close to the Albany airport. July 16, 2014
Rated 5.0 out of 5.0 by Latham Indigo First time we stayed at an Indigo Hotel. Very nice, very clean, great service. The only downside was the cost of the restaurant, very good food but pricey. We would certainly use Indigo Latham again. July 16, 2014
Rated 3.0 out of 5.0 by need better quality furnishing and bathroom qualiy need better quality furnishing and bathroom qualiy. better window covering also July 15, 2014
Rated 5.0 out of 5.0 by Great place to stay Room was great--clean, comfortable, and secure. People were friendly and the fitness center was good. Wi-Fi on my daughter's Kindle didn't really work, but other than that I thought this was a great hotel. July 11, 2014
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