Rated 3.7 out of 5 by 824
Rated 3.0 out of 5.0 by sherrypab Great hotel, but dropped the ball at lobby bar and valet!
Hotel was great, but dropped the ball this time in several areas! It was very crowded because it was a holiday weekend, Saints football weekend, and people were coming in early for New Year's Eve. The hotel just absolutely could not handle the amount of business! The lobby bar and Bourbon house were understaffed for our entire stay. When checking out on Sunday, we were told there would be no valet service! I have never stayed at any hotel chain where this happened! For $31.65 plus tax for parking, it was crazy to have to take a shuttle bus with all our luggage and shopping bags several blocks away to get our vehicle! I called the front desk to see if there would be any bill adjustment due to this inconvenience and was told we would have to take it up with the parking company! I didn't pay the parking company for parking, I paid Holiday Inn! It would have been better if we were forewarned of this, but we were not! It was crazy! I would probably not stay here again due to the valet/parking situation and the attitude of the staff concerning the problem.
January 1, 2014
Rated 5.0 out of 5.0 by BYBLA Fantastic and Affordable in a Great Location
We couldn't have picked a better hotel for out stay in New Orleans!!! I'm from Louisiana and frequently visit New Orleans for work and play, and this was my first time staying at the Crowne Plaza. I will never book a room anywhere else.
The French Quarter and all it's fantastic attraction are well within walking distance. The hotel was clean and beautiful. The beds were extremely comfortable and my overall experience was incredible.
I would recommend this hotel to anyone looking to have a great time in NOLA!!!
January 1, 2014
Rated 2.0 out of 5.0 by BobX53 overpriced
One of the worst pricy hotels I was ever in. Noisy rooms, no breakfast, pricy parking (valet only). Hotel staff is ok, they even helped me to resolve my bill (where they, for no reason, overcharged the second night). Valet parking would give out the phone number but they would never answer it.
January 1, 2014
Rated 2.0 out of 5.0 by NO Fan Rooms need some attention
We have stayed at this property on several occasions and have enjoyed the experience previously.
Here are the problems that we encountered:
1) the lock on the door had a dead battery.
2) the bed was absolutely too stiff and not comfortable.
3) the pillows were too soft and too few.
4) the toilet was constantly running and flushed poorly.
5) the water in the sink and tub took too long to get hot.
6) the tub stopper was not attached to the tub.
7) the grout around the tub was cracked and some was missing.
I think it is time for IHG to give these rooms a facelift.
December 30, 2013
Rated 1.0 out of 5.0 by NOLA experience Bad experience
I had to call housekeeping when returned to room in the late afternoon for cleaning to be done two days in a row. Responses were unpleasant. Both front desk n housekeeping staff were not courteous at all. Very bad experience.
December 30, 2013
Rated 4.0 out of 5.0 by redboxphoto67 Nice Property -Great Staff
This is a very nice hotel in a convenient location. Marianne and Melanie at the front desk were courteous and helpful. The doorman was fantastic….sorry I don't have his name. The concierge is extremely knowledgeable.
The rooms are spacious and clean, but the hotel needs to be brought up to date. Showing it's age…but still a lovely property.
Recommend this hotel…but ask for a high floor and facing inside or Canal Street. My lower-level room was facing a live-music club that made sleep impossible.
December 29, 2013
Rated 4.0 out of 5.0 by Teamroper609 Valet need to be fixed
Great hotel, location, staff, and rooms, but the valet service is the worst in the world. They did not want to bring me my car, they wanted me to get on a shuttle bus then wait in a line at the parking garage for my car. I refused, the manager got my car, THANKS. Valet is always an issue at this hotel. FIX the VALET, perfect hotel
December 27, 2013
Rated 5.0 out of 5.0 by MonaK Staff/Location
I would like to commend the bell desk/front door men for their service to guests. I left a bag on the street when packing my car to leave and they were able to get it to a family member to return to me. Yeah Eric & Girard!!!!! The hotel is close to all the French Quarter attractions. Great Stay.
December 26, 2013
Rated 3.0 out of 5.0 by Kncerdoc my first disapointment with this Hotel
I'm a frequent visitor to this Hotel. I choose it because it's relatively close to all the venues I'm interested in. The Hotel was probaly full to capacity and the service was slower than usual. The Bar and restauirants close at 11pm so be prepared to order room service if you arrive late. Try not to pick a room that faces Canal street.
December 26, 2013
Rated 2.0 out of 5.0 by RXU1970 Not a relaxing stay.
The location is convenient and the staff is friendly, but that's about it. After reading some of the other reviews, I was hoping that they were wrong. I was disappointed with my stay and will choose other hotels while in N.O. The floor in which I stayed had a foul order which could be detected in my room. The room was spacious, but the bed was VERY uncomfortable. I slept very little the entire night. This hotel is in dire need of a cleaning and update.
December 22, 2013
Rated 2.0 out of 5.0 by CarlTiki Old hotel desparately needs renovation; Bar closed at 10pm
Earplugs were left on bed at check in - should have been a clue. Sunday night I went down to bar to do some work and have a glass of wine - bar closed at 10pm. Everyone was politely ran out - no alternatives were offered in the hotel. Ironing board cover was so thin I had to put a towel over the board to prevent ventilation holes from worn out cover from imprinting on my shirt. Valet took 30 minutes to get my car ( no alternatives available if you drive). Front desk staff were very friendly and to be commended they made up for many of the other short comings. Location was good. I just felt like room quality and hotel services were more in line with a Quality Inn instead of a CROWNE PLAZA.
December 21, 2013
Rated 3.0 out of 5.0 by BeanTX Staff and sleep quality
Staff were not quick in checking in customers. I was second in line with three lines going and it took over 10 minutes to finally get service. Once I was able to speak with them it took another 5-10 minutes with all my information on file. I have stayed over a 115 nights with IHG hotels this year and this one was the worst in checking in customers. Additionally the beds in the rooms are not comfortable.they are are rock solid with no giving for contour. With the amount of points I used for this booking it was not worth it.
December 19, 2013
Rated 2.0 out of 5.0 by Guy58 Location
The location of this hotel is fabulous however......the staff was another story. Requested a refrigerator five times...never had one delivered.....hmmmmm. Don't plan on a quick meal....slow service and never with a smile and then the room overlooked huge fans that rattled the entire floor once every ten minutes...Not really a way to sleep after a night in the French Quarter.
December 18, 2013
Rated 5.0 out of 5.0 by Edwin70 Repeat visit - still great
This is a great hotel at a great location. They make an effort at Christmas with carolers and decorations to get into the spirit of Christmas and we love coming here before the holidays.
December 17, 2013
Rated 4.0 out of 5.0 by Doc1953 NEW ORLEANS
Nice big clean room... View of the back alley from our room left room to be desired...but we had easy access to that alley...Can't have everything!!
We had dinner with our staff at Bourbon House.... OMG excellent food, and the servers did well considering they were swamped...
December 16, 2013
Rated 3.0 out of 5.0 by conventionvisitor good location, but beaten up and not well maintained
the room was a bit threadbare, the wifi free but slow slow slow, the toilet didn't flush right, the remote control for the tv had to be replaced, the roomservice order for breakfast was never picked up, the neighbors roomservice tray wasn't removed from the hallway for 24 hours despite a call to the front desk. However, the room was nice, the location great, the staff friendly.
December 12, 2013
Rated 4.0 out of 5.0 Great location and staff, good room
The hotel's location, on the edge of the French Quarter, can't be beat. Steps from everything that makes New Orleans such a unique place. What really stood out was the staff - from the front desk to the wonderful woman who runs the executive lounge, where I enjoyed breakfast every morning. The rooms are standard issue Crowne Plaza - adequate but not luxurious - nothing really stood out here. Stay for the location!
December 11, 2013
Rated 1.0 out of 5.0 by falcon2013 Horrible Stay
Horrible Stay due to having a rat as a roommate in the room. After discovery and removal by the maintenance staff and being moved, it appears to this day that the staff is trying very hard to deny that it occurred. Besides myself, there were three other people present when the maintenance person took the rat out in a rag. If it was not for a friend of mine the maintenance man was prepared to use insect spray on the animal. I wonder what would that have done.
Thus, I was not able to enjoy my stay for being woke all night in fear of a rat being in the mist and not able to turn off the lights for the same reason. We were moved to a higher floor than the original 2nd floor that we were on but the fact that the staff stated a rat could not get there is very disturbing. My stay was the first weekend in September and to this day, myself or anyone else in my party has received an apology.
I was told by the staff that got the original complaint that there had been problems since the McDonalds was located next door. Watch yourself here!
December 10, 2013
Rated 5.0 out of 5.0 by mmmmmmmmmmmmmmmmmmmmmmmm Outstanding service
This is one of the best experiences at a Crowne Plaza anywhere. The executive lounge experience was great. I was able to talk to the GM and he runs a tight ship. From the bellman to the bartender at Bourbon, I thoroughly enjoyed my stay. The only drawback was I wish I would have booked a longer stay. If you are going to New Orleans stay at the Astor.
December 7, 2013
Rated 5.0 out of 5.0 by Moose728 First class in every respect.
The entire staff provided excellent service and took care of any request we had. We will absolutely stay at this facility on our next visit to the Crescent city. Valet, bell service , check in, maid service , reservations and overall services excellent.
December 6, 2013
Rated 4.0 out of 5.0 by Kaine We will stay there next time!
The location is ideal, the room was comfortable and clean.
The staff was very pleasant.
There is a coffee machine in the room but I would have appreciated a kettle that would enable to brew both coffee and tea (we do not drink coffee ;-) )
But we would certainly recommend it.
December 4, 2013
Rated 4.0 out of 5.0 by gofast business and leisure weekend
very nice stay. large convention over the weekend but hotel was well staffed and service was excellent. special thanks to michelle and monique for prompt, professional service. well done!
December 3, 2013
Rated 5.0 out of 5.0 by Ken76 Exceptional service at all levels.
From the front desk receptionist, (Marion who razzed me about the drubbing my Atlanta Falcons were receiving at the hands of her vaunted New Orleans Saints), to the two ladies who checked every day to insure that our room had been cleaned and restocked to our satisfaction, to the breakfast staff in the executive room - all were magnificent and professional in their service.
The room was immaculate, comfortable and quiet, despite facing on Canal Street and being on the fourth floor.
The hotel staff did a wonderful job of supporting our conference of over 700 people from several lands around the world.
I would gladly stay at other Crown Plaza Hotels in the future and will always do so at this one, when visiting New Orleans.
December 2, 2013
Rated 5.0 out of 5.0 by Topo27 Location
Great location! Wonderfull service snd knowledgeable staff. The parade down Boubon Street was fabulous with very good memories.
December 2, 2013
Rated 4.0 out of 5.0 by Teck11 Nice Staff
The front desk staff were very accommodating. I did have trouble arranging wake-up calls as even though a telephone person came to fix such things nothing improved. I was disappointed that there was no refrigerator in the room. The bartender could have been more friendly and served my friend and myself at the table as we were both over 80 years old and I had sprained my ankle when crossing the street just down from the hotel. He said he couldn't leave the bar as he was alone. There were only two other people there while we drank our cocktails. The staff in the restaurant was very good. Josh looked after the table I was at twice and both times I was extremely impressed.
December 1, 2013
Rated 5.0 out of 5.0 by stagislandmama large conference
700 members of Friendship Force gathered, and they have excellent meeting rooms. perfect location, very helpful staff
November 29, 2013
Rated 3.0 out of 5.0 by Jeffersonstar Crown Plaza stay Nov 2013
The room was nice enough, however there was a pile of hair under the vanity in the corner in the bathroom.
Very noisy, with sirens and music heard all night.
Every time I was talking to someone at the front desk, the telephone was more important than I, and was answered.
I called down to ask a question and was transfered to the conceirge even though they could see that no one was there.
Can't take a GLASS of wine to the room, ridiculous. This price of hotel should be given glass and NOT plastic.
Overall, just very low grade for the price paid.
November 29, 2013
Rated 4.0 out of 5.0 by Stu913 Quiet room and comfortable bed
Thanks for providing a stool so I could climb up into bed. We loved the location of the hotel, elevators were quick. Breakfasts and happy hours were very good and much appreciated as a place to connect with our fellow travellers.
November 29, 2013
Rated 4.0 out of 5.0 by Isaa minor problems and great service
few minor problems:
1. our reservation was 2 separate parties in 1 room, but registration was confused and wanted to recognize only 1 entity
2. we had asked for non-smoking but when taken to room the room smelled strongly of smoke and had to ask to be transferred to another room.
3. the bed was actually a bit too hard for me.
4. I understand you recently remodeled but shower fixture's plate was loose from the wall; also had to call because when transferring water from faucet to shower head, the transfer was not total.
I must say the help around the hotel was very pleasant and friendly and we enjoyed the location and the hotel's 3 part restaurant (bar area; restaurant proper; and oyster bar). Every time we requested a service, it was promptly taken care of. The lobby area was also appealing and comfortable.
November 28, 2013
Rated 4.0 out of 5.0 by FFjwt Great location, rooms need help.
This is a fine old hotel in a great location. I was pretty disappointed in our room. For a Crown Plaza Hotel the amenities and room condition were not up to par. Our shower didn't work properly due to the adjustment on the shower head. The faucet in the sink sprayed water every where. The hair dryer was broken so they put in a temporary replacement. We liked the firmness of the bed and the room staff was very courteous. The location is great. The hotel is close to everything in the French Quarter. This came with a down side however. The noise from Bourbon Street was a problem late at night. You may want to ask for a room on the other side of the hotel if you are a light sleeper. Stops of the historic and fun street cars are right across the street. Only .40 for seniors! Easy ride to the casino and points along the river on one and a pleasant ride out on St. Charles St. to the Garden District on the other. The adjacent Bourbon House restaurant served a good breakfast and an excellent seafood dinner.
November 28, 2013