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Rated 4.3 out of 5 by 239 reviewers.
Rated 4.0 out of 5.0 by Overall service The bathroom door doesn't lock. Perhaps this is something new in NY properties but the stand up shower doesn't have a second door to close when showering. You would need to stand very close to the shower faucet to avoid flooding the floor. The room didn't have the mini bar price list. The staff were very friendly and knowledgeable. I'm sorry I didn't get her name but the person who checked in was very thorough. She explained all the amenities and thanked me for being a Platinum member. It was a nice touch. The front desk agent who checked me out seemed too busy with what she was doing. She asked how my stay was and I said ok. She left it as that. She didn't ask anything else further. It was a little short. December 30, 2013
Rated 5.0 out of 5.0 by Great staff This is only the second time I have stayed at a Hotel Indigo, Ft Meyers, FL being the first, and I have to say I enjoy the hotel greatly. I love the friendly staff, comfortable rooms, decor, etc. This hotel is close to the subway which means you are close to everything. The only draw back I can find, and it is really minor, is that the restaurant has a limited menu. The food was very good, the chef came out and talked with us, she was very funny, and the bartender was very good too. Look forward to going back. December 30, 2013
Rated 4.0 out of 5.0 by Breakfast We were very disapointed with the breakfast. We thought the cotinental breakfast (for which we payed in advance) was very restrict. Besides, in the first day, you ran out of pastry, so we had to be satisfied with an english muffin. If had known in advance, I wouldn't pay extra for the breakfast. I would come back to this hotel for sure, but I wouldn't buy the breakfast in advance again. December 29, 2013
Rated 5.0 out of 5.0 by THE place to stay in Chelsea My daughter and I stayed at the Indigo Hotel in Chelsea, NYC last weekend. I am a native New Yorker who has traveled the world and I found an NYC home at this hotel. Every person that we met was warm and accommodating, which is very rare in the service industry in NYC. The rooms are on the smallish side, and I would like to see the rooms painted a tad it warmer, but they are very comfortable and nicely appointed. Ahmed, at the front desk, couldn't have been nicer or more helpful with our complicated room accommodations. He he also suggested the BEST Italian restaurant that my daughter and I have ever eaten in on W 26th street (Tre Dici) - and we visit Rome on a regular basis - but that's for another review. Just a lovely man. Keyanna, the bartender, was also friendly and on the spot with the drinks and the conversation. Karin, Mike and Nicole were so helpful with our room change and with being warm and welcoming. I was only there for a weekend, but didn't want to leave because these people were so genuine, helpful, approachable, and FRIENDLY! Which is so hard to find in NYC. I've never had a nicer stay and I can't recommend this hotel highly enough - if nothing else, than for the people running it. However does the hiring, should pat themselves on the back because these people are jewels and you should never let them go. I'll be back - and I will tell all my friends to stay at The Indigo Hotel in Chelsea! December 18, 2013
Rated 5.0 out of 5.0 by A perfect night away From the moment my wife and I walked into the lobby of the Hotel Indigo - Chelsea we were impressed. Every member of the staff that we encountered (Nicole, Ahmed, Keyana, Billy, and Iris were the staff members that we met) was friendly, helpful, and seemed to go out of their way to provide excellent service. I'm a fan of excellent service. The staff can be the difference between a good property and a great property. The suite we stayed in was wonderful. The bed was very comfortable. The layout was very well planned. The only detraction was that the shower had no door (by design). This had the unfortunate effect of making showering a bit drafty if you stepped away from the water for a moment. The newly reopened restaurant/bar was very nice. We had a drink in the evening and breakfast the following morning. We were very happy with both. We will certainly look towards this location the next time we visit the city. And since it is only a block away from the 1 Train it makes it a great place to stay no matter where in Manhattan you plan to visit. December 18, 2013
Rated 5.0 out of 5.0 by Great choice!!!! Fabulous stay at the Hotel Indigo NYC. Very reasonable, incredibly clean and attractive room, friendly staff, good location, not too noisy. Wi-Fi easily accessible, NY Times on Sunday, little perks. I will definitely be staying again. December 12, 2013
Rated 4.0 out of 5.0 by Amazing staff This is my 4th visit to this location. The staff is more than helpful. An oasis in the sea of the floral district. I come back because of the location, the staff, the hardwood floors, the boutique feel, and the international visitors. Special thanks to Karen and Qing who made the stay extra special this time around. See you next year! December 11, 2013
Rated 5.0 out of 5.0 by Great comfort in Chelsea Thank you for a nice hotel experience in Chelsea, NYC. We had a great stay from the beginning to the end. Check-in was fast and good. The front desk was prepared and was able to check us in before lunch-time with fine recognition of Platinum status. The room was great and atmospheric with a home-like feeling. We really had a good nights sleep. I can warmly recommend this hotel. Especially if you would like to stay in the Chelsea-area for your NYC-visit - away from the tourist-madness at Time Square. As an "early bird" my only wish would be an earlier breakfast serving in the restaurant. 8 AM is pretty late - if you like to use the full potential of a saturday. December 4, 2013
Rated 5.0 out of 5.0 by Good customer experience The staff especially Karen was very kind and helpful. I had a wonderful stay in Manhattan and thanks to them.... November 30, 2013
Rated 5.0 out of 5.0 by Nice Boutique Hotel Enjoyed my month long stay. The room was nice and very spacious so spacious it accommodated the 3 suitcases and a duffel that I was hauling. Bar/restaurant is an extra perk to staying there. November 29, 2013
Rated 5.0 out of 5.0 by Great location, Spacious room We stayed at the hotel for 7 nights, requested a quiet room and were given a spacious and very quiet room on the 12th floor. The hotel is centrally located, walking distance to restaurants and the big shops + few subway stations right around the corner. The staff were very friendly and happy to assist.. We are very happy we chose the Hotel indigo, and will definately return to it. November 21, 2013
Rated 5.0 out of 5.0 by Keychain86 It was an Oasis in the middle of Manhattan. Quiet, peaceful, and very refined. Staff and guests all very friendly. It felt like family there. Great beds and sheets. Perfect location and easy walking to everything. Easy subway access. November 19, 2013
Rated 5.0 out of 5.0 by Relaxing The room, beds, and overall comfort was excellent. Hotel Indigo's location is convenient to many wonderful restaurants in Chelsea. It was my second time staying there and I will return. November 15, 2013
Rated 5.0 out of 5.0 by Wonderful Stay for our Anniversary Natasha, at the front desk, was able to accommodate all of our requests, and gave us the perfect room to help us celebrate an unforgettable anniversary weekend in NYC. She was so nice in helping us at check-in and even offered us $15 gift card towards the mini-bar as well as 2 complimentary drinks at the bar. It was a nice way to start our stay. The decor was chic, and modern. The location was a great base for exploring the city for the weekend! We hope to be back again next year!! Many thanks!! November 14, 2013
Rated 5.0 out of 5.0 by Comfortable and clean First time staying in Chelsea. Easy access to public transportation. Friendly staff and great service. I would stay again. November 8, 2013
Rated 5.0 out of 5.0 by Modern Room Design Great hotel. We slept well. Location excellent. Flower district fun to see. Safe and convenient. A bit noisy with construction next door, but that will be done soon. Really great value. I would definitely stay there next time! November 3, 2013
Rated 5.0 out of 5.0 by Very highly recommended I've stayed at different Indigo hotels before and they just don't disappoint. I booked my stay in a standard rom on points and upon arrival I was upgraded to a suite without having to ask for it. Along with the upgrade came an additional $15 credit for minibar usage. Staff were very friendly and forthcoming, the room was splendid (including the views) and I slept very well. There is literally nothing wrong with this hotel, so go ahead and book your stay! November 1, 2013
Rated 4.0 out of 5.0 by Modern rooms, friendly staff... Our stay at Hotel Indigo - Chelsea was the first time we stepped out to try a different location than where we have been staying for 10 years. We were very happy with our decision to try something new. The location is close to a subway line and is located in our usual comfortable Chelsea area. The king bed room was a good size and very comfortable. We appreciated the Aveda products in the bathroom. I will say the one thing that I noticed was the noise from the street and hallway. I am used to hearing street noise while I am in NYC but I think the windows could have been a bit more insulating. Being in the wholesale floral area was cause for a lot of early morning truck delivery. I would imagine a room on the other side of the building and/or a higher floor (we were on the 9th) might help. I like the wood floors in the rooms but it might also might be a contributor to the lack of noise deadening materials in the room and in masking noise from the hallways. November 1, 2013
Rated 3.0 out of 5.0 by "high end" average hotel in a nice neighborhood Room was OK; A/C worked fine, basic Indigo shower amenities. The mattress on the bed kept slowly slipping off and sunk slightly in the middle. One pillow had a brown stain exposed under the pillow cover. Room size was fine (for NY standards) though as a Platinum no mention of offer of an upgraded room (type or size) despite paying fully refundable (read: expensive) rate. $15 credit toward mini-bar was offered only. Staff were friendly throughout the stay, including check in and check out. Located in the flower district, with plenty of food options nearby. Overall this property was "OK" but I would consider other hotels at similar price points. October 23, 2013
Rated 4.0 out of 5.0 by Great Little Hotel Stayed at the Indigo over the Columbus Day weekend when I visited a son living in Chelsea (west side) and a daughter in Alphabet City (east side). Hotel staff was friendly, room was well designed, slept wonderfully. Only issue was for the entire stay only one or two elevators was working so we had long waits for an elevator (sometimes we just hiked down 8 flights of stairs0 and other times we were waiting for it to deliver construction workers to the 16th floor. The floor of the first floor cafe was also being redone so the cafe had been moved from sun-filled first floor to the basement. But other than that, the hotel is well designed and has simple yet adequate amenities. Price is stiff but that's NYC and I did not want to stay in a generic "holiday inn express"... October 17, 2013
Rated 4.0 out of 5.0 by Very friendly and accommodating staff Rooms were a little small but very clean and nicely appointed (hardwood floors were a plus). Great location to explore Union Square, Flatiron, Greenwich Village, etc. All members of the front desk staff were very pleasant. The current construction was a slight bummer. Nonetheless, can't wait until the rooftop bar re-opens. October 17, 2013
Rated 4.0 out of 5.0 by Great hotel and location but suffered by lack of food services Overall, a really nice hotel. It was a shame that the renovation work on the rooftop bar and restaurant was in progress otherwise that would have made it a truly exceptional experience. However, the room was comfy and modern, and it was still a good base for us to explore Chelsea and the Village. I would recommend this hotel on the basis of the above mentioned work being completed. October 9, 2013
Rated 3.0 out of 5.0 by If you like small .... Rooms are way way too small. Ditto the bathroom. And what's with the 1/2 shower door when the shower is that small? But staff is very helpful and friendly. Construction in front of the hotel did not help. October 7, 2013
Rated 4.0 out of 5.0 by Awesome Staff Great location close to Penn station etc, Staff were really great and made every effort to service all expectations. Only downside was the lack of bar or restaurant due to a legal dispute with the bast vendors. This was a big minus as your could not get food or drinks and the pop up breakfast scenario was lack lustre. Once this is sorted the hotel will be complete and worthy of 5 stars. I will stay again. October 3, 2013
Rated 5.0 out of 5.0 by Great value, easy access to everything The hotel is located 2 blocks from 6th St., which give you great access to the rest of the city fast. In the afternoons undecided to walk back to the hotel, which was safe and full of windows to keep you entertained. The staff was friendly and accomodating. The room was a lot more spacious than I had anticipated for a hotel in NYC, clean, and modern. The bed could have been upgraded by now, but not really an issue. The linens were fresh and crisp, and women will appreciated the upgraded toiletries. The room has 2 long mirrors in the closet, which makes it easier when you are getting dressed in the morning, and it has plenty of outlets to charge several eelctronics at once. A small plus, the hotel, the hotel is located on the same street as many florists, so in the afternoon you walk through a field of colorful flowers on each side of the street. I will definetely stay here again next time I need to go there for business or for fun. September 28, 2013
Rated 5.0 out of 5.0 by Nice hotel Nice and clean hotel with very serviceminded reception staff. A special thanks to Natasha who guided us to very good restaurants. September 22, 2013
Rated 4.0 out of 5.0 by Good mid town location Enjoyed my weekend stay. Convenient mid town location. Staff were very friendly and helpful. Had a problem with the tv, was resolved quickly. Price was good considering location. Would stay there again. September 12, 2013
Rated 5.0 out of 5.0 by Great Location, Great Hotel Stayed at the hotel for 3 nights, staff at reception made check in very quick and easy and were more than happy to offer advice. Room was in great condition with top class facilities. Would most certainly consider staying again. September 11, 2013
Rated 2.0 out of 5.0 by A.C is really noisy As one that is sensitive to noise, the A.C in the rooms is terrible. After several tries to fix the noise, move to different rooms - no joy. It is unpleasant to leave it open during night or simply stay in the room when the A.C is turned on.. I believe that this is because of the poor design of the hotel where the compressor is within in the rooms. Too bad, as the hotel is sweet and cosy and in good location. September 3, 2013
Rated 2.0 out of 5.0 by Horrible Overall the room was nice. But the walls are paper Thin and we could hear the drunk guests next Door at 4am screaming and cursing. Then again At 7 am vomiting and punching things. We did Complain but got no resolution other than he is Checking out today. Then the next night heard A baby crying all night. No sleep for 2 nights!! Oh and restaurant was closed due to renovation But was not informed that until after check-in. September 1, 2013
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