Rated 3.8 out of 5 by 169
Rated 5.0 out of 5.0 by alex48 Room was comfortable, clean and excellent service.
My wife was having surgery at a nearby hospital. The hotel was located very nearby, making it a great base for me to commute during those trying days. The room was made fresh and spotless each day. From a physical point the room was somewhat smaller than I hoped....a small price to pay for the excellent service and other amenities.
My only negative was the lack of affordable food from the restaurant in the evening. I was forced to eat hospital cafeteria food prior to my returning each night. If their are local restaurants in the area they were not easily discernible from the hotel. However, knowing that now, I would still stay there in the future.
April 4, 2013
Rated 3.0 out of 5.0 by DJGaza Too much noise
The hotel was ok. When I was told that I had to pay for parking I thought the parking would be in door and security but to my surprise it was an open parking with partial cover. Under the covering was leaking water. I parked under there and when I returned to my car two hours rocks from the roof cement was on my car hood.
The room was nice, pillows soft and comfortable but during the night there was no rest due to loud noise all night long. I could not sleep. I eventually got up @ 6 am. The noise was loud banging and when I told staff all they stated "oh I am sorry". Also, they charge for everything.
March 28, 2013
Rated 5.0 out of 5.0 by Travel26 A Great and Trendy Place to Stay
The Hotel Indigo in Newton was a fun, trendy and well kept property.
I have stayed in the area before,and the other two hotels I tried prior to my stay at the Hotel Indigo, were not nearly as nice.
The restaurant is excellent and I would highly recommend the Hotel for anyone looking to stay in the area on business or for pleasure.
March 5, 2013
Rated 5.0 out of 5.0 by gem50 Always a great stay
Clean and comfortable rooms and very attentive and personal customer service is standard at The Indigo. A very nice lounge and restaurant and a refreshing night's rest.
March 2, 2013
Rated 3.0 out of 5.0 by Drewbie Great Room but bad followup on billing
As a Priority Club member, I was granted a spin of "The Wheel" to determine a gift the hotel would profer. I won a free bottled water.
I loved the property and room, but after reviewing my credit card statement a week later, I found that an additional $4.00 was added to my bill after checkout. I am assuming this was due to leaving the empty "free" bottle of water in my trash, even though the pre-stocked, labeled $4.00 bottle of wter was still sitting on the nightstand, untouched. I called the hotel and was told I must speak to someone in their accounting department. 3 attempts to reach Julia in the accounting department yielded voicemail. I left a message and have not received a response. In my opinion, the front desk should have noted the relevant details and discussed it with the accounting staff on my behalf, rather than putting the onus on me to resolve the discrepency.
January 31, 2013
Rated 3.0 out of 5.0 by GeorgeW617 What's that humming sound?
I stayed overnight during a holiday weekend in January. My room was on the top floor not too far away from the elevator. While in my room, the was a low sounding humming noise emanating from somewhere. At first, I thought it might've been the mechanical equipment on the roof above me but I couldn't really tell. I kept hearing the sound when I was in my room and while trying to sleep. When I was checking out, I asked receptionist at the front desk and she said the noise was originating from the poolside. Did I mention that my room was on the opposite side of the hotel away from the pool? This didn't make any sense to me so I just dismissed it because I was too tired to argue with the front desk.
My room in general was very nice. I had a king sized bed. The bathroom was a little small but expected for a hotel this size. The wallpaper by the window saw better days. Two sheets were coming undone by the feet of the window. It might've been caused by condensation being so close to it.
The best part of my stay was dinner at the hotel restaurant. The outdoor firepit was a nice feature to have during a cold winter night.
I would stay here again but would request another room if I heard that humming noise again.
January 29, 2013
Rated 4.0 out of 5.0 by Kgal Nice, modern touch.
Nice, reasonably priced hotel. Enjoyed the more modern look and feel of rooms, especially the bathroom. Would recommend finding a way to put a trash can in the bathroom. Also, was disappointed to have no snack options available when I arrived at 11:45pm.
January 15, 2013
Rated 5.0 out of 5.0 by Cathy65 Great stay
Very comfortable hotel. The rooms are very clean but next time will ask for a freeze and microwave in room.
January 7, 2013
Rated 4.0 out of 5.0 by JohnMelinda Kristen, need I say more
As soon as we checked in last Friday, Kristen made our stay perfect. She was friendly, accomodating & laughed at my jokes. Even though she can't bring in her Teacups (dogs).
The hotel was clean throughout , free shuttle to the T and nice Bar when you return back in the evening.
I always enjoy my time at a Hotel Indigo.
January 3, 2013
Rated 4.0 out of 5.0 by Jennifer3 Great Service
I was thoroughly pleased with the customer service.
December 6, 2012
Rated 4.0 out of 5.0 by Cathy5334 Great place to stay
If you want to be on the green line, and especially if you want to be out by Newton/Waltham/Auburndale, this is a great place to stay. It is quite affordable, has courteous staff, and is a stone's throw from the green line. The rooms are well decorated in a modern style. There is an on-sight restaurant, but there is also a McDonald's close by for a quick cheap breakfast. You can't beat the price for a hotel on the green line.
November 30, 2012
Rated 5.0 out of 5.0 by Mike08 People-Friendly
We always enjoy our stay at Hotel Indigo---Not only is it Pet-Friendly, it is VERY People-Friendly.. Comfortable room--comfortable bed and great restaurant. We definitely recommend Hotel Indigo!!
November 30, 2012
Rated 3.0 out of 5.0 by Bsm522 Bathroom Dirty and No Hot Water for Shower. Receptionist was rude
The review title says it all. Our bathroom shower and floor appeared to be dirty. There was no hot water for our morning shower. The receptionist was rude and did not show much professionalism when we told her about the cold water shower. She should have been nicer and more understanding.
November 29, 2012
Rated 5.0 out of 5.0 by Fama Customer service was excellent.
The staff works hard to keep guests happy.
Mark and Paige were standouts.
The restaurant is very good.
November 26, 2012
Rated 5.0 out of 5.0 by Luna49 Finally the right hotel....
Finally the right hotel to stay at when visiting my daughter at college. I have stayed at multiple hotels over the last 2 and 1/2 years my daughter has been at Northeastern. I was hesitant to stay at a hotel that was outside of Boston, but love the color Indigo and saw it as a "sign" to give it a try. We arrived about 5 pm and were met with a beautiful lobby, the smell of fresh baked cookies (chocolate chip) and a warm welcome from staff.
The room was classy, very clean and all around welcoming. The bed was comfortable, bathroom large - great water pressure, and an extremely comfortable leather chair and ottoman.
The Boxx resturant had very good food and service.
One of the best parts of staying here was the location. It was literally a stones throw away from Route 90 - very easy to get on and off the highway.
We will definately be staying at the Indigo again.
November 23, 2012
Rated 2.0 out of 5.0 by MOST Service Price
The front Desk Service in the Eve was really poor. Little info given except handed a key . room number not clear .
Breakfast food is really fast foodish and not very good. Coffee way too strong almost not drinkable.
I think you are asking too much for what you get.
A year ago when you first opened it was priced more accurately.
I can stay at more full service hotels for same price.
November 16, 2012
Rated 2.0 out of 5.0 by bostonbaby56 disbelief
We have stayed at the Hotel Indigo - Newton several times and have been extremely satisfied. Our daughter's wedding was last weekend so we decided to bring our son and his wife and stay again. It was very disappointing. The rooms were very small and next to the stairs which were very busy for the 6th floor, the elevator was slow and housekeeping was still on the floors at 4 in the afternoon, the breakfast coupon that was to be included had to be asked for, and the two worst things were holes in the sheets and the doggy accident on the carpet on the restaurant level. In their defense, they did reduce the room rates and give us the coupons and the reception staff is always courteous. When we checked out the doggy mess still was not cleaned up. We hope this is an isolated incident, and will give them another chance.
November 4, 2012
Rated 5.0 out of 5.0 by Albert13 Excellent Hotel
I stayed at this hotel while in Boston. It was right next to the subway station, which made getting around the city a breeze. The room was very beautiful, and the beds very comfortable. The staff at this location we quite helpful, as they allowed us to check-in before check-in time, and greeted us with a bottle of water.
October 31, 2012
Rated 4.0 out of 5.0 by PapaMilano Good, But... Meh
The design definitely does not reflect the older, but well maintained Victorian, Bungalow, etc. homes in the area, but the staff, value, and RESTAURANT/BAR are all excellent. The style is refreshing, but not my style. If you love IKEA, you'll love the accommodations. You either love it or hate it. Once in a while at the rate I can get, I'll love it. Mostly -- meh.
October 30, 2012
Rated 4.0 out of 5.0 by mbamama Modern, clean, convenient hotel with nice restaurant
Hotel was modern, clean and a five minute walk (uphill) from the Riverside subway stop on the convenient green line. Nice laminate/wood flooring in the rooms made them feel extra clean.
It's located in a safe neighborhood, though the sidewalk up to the hotel could have been better lit (we arrived after dark).
The restaurant had great food and a treat of orange cotton candy at the end of our meal! Breakast items also easy to grab in the morning.
All this, including significant cost savings for anything comparable in the city, offset the more remote location.
October 28, 2012
Rated 3.0 out of 5.0 by tired32 great except for one thing
upon arrival for our two day stay, we were greeted warmly. the room was lovely, with a very clean and updated bathroom. the bed was comfortable as well. the only problem with our stay was that on the second night my husband and i were awoken in the middle of the night, in the pitch black, to a rustling, and our door being banged around. i honestly thought someone was in our hotel room, and was absolutely terrified. i jumped up and turned on the light...to find that someone had shoved our crumpled up bill under the door...obviously they were having trouble, hence the excessive rustling and banging. when i checked the time it was 4:45 am. i alerted the front desk about this upon checkout, where i was basically disregarded.
October 22, 2012
Rated 5.0 out of 5.0 by ESQuilter Wonderful welcoming staff
We had a very enjoyable stay with great service from a very nice staff.
October 20, 2012
Rated 2.0 out of 5.0 by kitkat55 comfortable bed but overall not great
on the positive side
check in was very pleasant,
bed was extremely comfortable
on the negative side
hall from elevators - very, very dark - very uncomfortable feeling
no room service menu the room
room was very small
on the unacceptable side
when i saw my express checkout bill - there was a restaurant
charge on my bill that was not mine...when i called the desk,
the front desk person was rude, said something very quickly and
hung up on me rather abruptly - i had to redial to request he repeat
himself. when i checkout he said they would take care of it when
the accounting person arrived - there has been no folloiwup ti let me
know that it has been addressed. i guess i will have to wait for my
american express bill to find out
October 17, 2012
Rated 1.0 out of 5.0 by enpf Very crowded...not suitable for children
Room is tiny, and if you are more than 2 people, no room to move
No breakfast included
Not enough garbage cans
Air conditioning difficult to manage
No indoor pool
October 13, 2012
Rated 4.0 out of 5.0 by Sharv Comfortable Room and Nice quiet area
The Hotel is located right beside the Interstate and short 25 minutes to downton Boston. It is a 5 minute walk from the subway station. Located in a nice quiet and safe residential area. The Bar and Restaurant on the lower level are excellent as is the pool and the deckside. Worth the Value!!
October 12, 2012
Rated 5.0 out of 5.0 by jed148 Great service
My wife and I recently stayed here while we were in town for my brother's wedding. In fact my brothers welcome reception for friends and family was held in the Bokx 109 Rest/Bar. I have to say the staff was excellent. My younger son and daughter are very picky eaters, but one of your waiters ( I wish I could remember his name) went out of his way to make my kids confortable. He even went as far as bringing them both a huge helping of cotton candy. The clerks at front desk were excellent. I will definately be staying here when I come back to Boston in the next couple of months. I will definately recommend this hotel.
October 10, 2012
Rated 1.0 out of 5.0 by Robert307 Unpleasant
Room was not cleaned after first night by 4pm the next afternoon, and when we called we were asked "what do you want us to do?" Since we needed to get ready for the evening, we told them we did not want it cleaned at that time.
At 2AM the second night we were awakened by water leaking from the room upstairs. Hotel personnel did come and asked us if we wanted to change rooms, but the leak had stopped by then.
Elevators slow and crowded with other guests and housekeeping staff (they must have cleaned somebody's room).
Parking difficult due to crowded bar scene.
An unpleasant experience, especially at the price we were charged
October 6, 2012
Rated 1.0 out of 5.0 by mmchicago Dirty bathroom, missing items in room, no full service breakfast
Bathroom had hair from check-in. Despite a promise from reception to have it cleaned, hair was still present the next evening. Cleaning ladies seems not to take their job seriously as they could be seen joking around.
A couple of items were missing from the room and had to be requested.
Room very small.
No full service breakfast just a stand. Not reflecting hotel level.
I cannot see how I will stay at this hotel again. Too expensive for the service offered.
October 5, 2012
Rated 5.0 out of 5.0 by CallMeTrish I really enjoyed my stay
Thanks very much to all the staff at Hotel Indigo. I really enjoyed my week at your hotel. You were all great, including Edgar, the shuttle driver. And the hotel itself was very welcoming and comfortable. Nicely done!
September 27, 2012
Rated 5.0 out of 5.0 by tampatoni Nice Hotel
Hotel was very nice and very convenient to train station. It was very clean. I especially liked that there was no carpeting in the room but a very nice floor which really gave the room a clean and sanitized appeal. Room was very small though. Staff was very nice and helpful. I would stay here again.
September 21, 2012