Rated 4.4 out of 5 by 58
Rated 3.0 out of 5.0 by JMCrash Was once a great property
This was once the best place around BWI to stay. The staff were friendly, the shuttle was punctual, and the rooms were clean.
Sadly all of the above have changed and the change was almost overnight.
The staff turnover is higher than any hotel I’ve regularly stayed. The rooms are only partially cleaned and the hotel has recently acquired a unique smell to the hallways and the rooms as if they are being cleaned with a dirty wash rag.
The hotel shuttle has become a guessing game on whether it will show up to where you requested. When I asked the driver what took so long, 40 minutes to the rental car facility, his reply: no one told me you were waiting. This has happened the last three stays
Breakfast, forget about it. Coffee containers are always empty, it took 20 minutes to get them refilled and the food is so so. The staff have a unconcerned attitude.
If you’re looking for a Holiday Inn Express this is the place for you. If you’re looking for a Staybridge experience, my advice is to move on to another property. This was my last stay.
May 22, 2013
Rated 5.0 out of 5.0 by coalminerswife94 Great service
Great place ... nice & clean . Great customer service and LOVED the room everything that we were looking for & more ! also a nice location
May 19, 2013
Rated 4.0 out of 5.0 by Twices Room Cleaning and Breakfast
The rooms was very comfortable however, the notice to have the room service should not be on the back of the toilet. I did not see the notice until Saturday which was late to have the room clean or get clean towel. My suggestion is that if guest are checking in for the first time on a Friday than the front desk should inform the guest that if they want a lite cleaning than they must inform housekeeping by 5pm that day.
The other issue was that we were told that breakfast is between 7:30am-9:30am on Saturday however, nothing was available until 8:30-8:45am.
Other than these two issues my stay was comfortable.
May 2, 2013
Rated 5.0 out of 5.0 by Bob09 A Great Airport Option
I stayed for one night before an early flight the next day. The desk staff was great. The hotel room was clean and comfortable and I enjoyed the free reception with beverages and wings. It was also nice to be able to rent a DVD of a first run movie for only $1.00 as I was staying by myself and had done enough work for one day.
You can't miss with this "New" hotel and its great staff and facility.
April 22, 2013
Rated 5.0 out of 5.0 by SS425 Great Hotel - slow shuttle
Overall a great place to stay! Clean, good price, great amenities.
Shuttle service can be slow if it is busy - I waited 50, 45 and 40 minutes on three successive days to be picked up last trip.
March 13, 2013
Rated 5.0 out of 5.0 by Tracy32 Awesome!
These guys do an "Awesome" Job. Nice upgrade guys!
February 25, 2013
Rated 5.0 out of 5.0 by Tash123 Overall a GREAT stay!
I was definitely pleased with the cleanliness and comfort of our room. As a matter-of-fact, I was so pleased with everything that I was a repeat customer. The staff was very courteous and friendly both times and even during a 3am checkout.
The lady that worked in the breakfast area was very nice and accommodating with our children, and she made delicious biscuits with gravy :).
In a world where customer service leaves a lot to be desired it was very refreshing to experience great customer service at this Staybridge Hotel (BWI airport), as well as the cleanliness, quality, and comfort. I would definitely recommend this Hotel.
Thank you to all the staff that made our stay such a pleasant one and keep up the great work!
February 6, 2013
Rated 4.0 out of 5.0 by RDBD Staff was very helpful and friendly. Shuttle drivers were excellent..
All was good. Breakfast selection was very basic. Could have had more to offer. Staff and facilities were clean and comfortable.
Room thermostat was a bit odd. but figured that out.
January 29, 2013
Rated 5.0 out of 5.0 by Fashion4 Best atmosphere and exceptional service
Staybridge Suites offers the BEST overall service with very good breakfast bar, free shuttle and the friendliest employees.
January 23, 2013
Rated 5.0 out of 5.0 by MrAG Home away from home
I have stayed here several times over the past months. The hotel is very comfortable with modern amenities.
The staff is very polite and friendly. They go out of their way to satisfiy your needs and make you feel at home. The Sales personal and managers are excellant.
I would highly recommend this hotel.
January 17, 2013
Rated 5.0 out of 5.0 by VickiS Relaxation for the Road Warrior
I thoroughly enjoy staying at the Staybridge.. It's like my home away from home. I travel weekly and it means alot to be able to relax in a home type atmosphere that is my own room... The suites are perfect and provide a great level of comfort. The staff is always super helpful!
December 18, 2012
Rated 4.0 out of 5.0 by BarbaraC Comfortable and convenient
Comfortable room, but it took 2 days to get a new coffee pot when the one we had wouldn't work. Breakfast was usually cold even when we got there early. The "social hour" was a nice thought, but the food was boring and the beer and wine were all gone when we got there. It's a good hotel if you aren't into too many amenities.
December 3, 2012
Rated 5.0 out of 5.0 by jcanderson69 Amazing stay, hated to leave
This Hotel exceeded all expectations!! the rooms & beds were amazing, staff more then accomodating!! Close to airport and the shuttle was very prompt!! wouldn't think of staying at another hotel in the area.
November 25, 2012
Rated 5.0 out of 5.0 by Ellen99 Great Service, Comfortable Home Away from Home
This was a great place to spend some time relaxing before our trip back home. The van took us to the G & M Restaurant, which was recommended by the staff. It was a wonderful dinner. This is a very comfortable hotel, very close to the BWI.
November 10, 2012
Rated 5.0 out of 5.0 by Db54 Next Best Thing To Home
From the Front Desk to the Cooks to Maintanance they all treat you like they want you to be comfortable during your stay. As a business traveler that stayed here for over 5 months, I really appreciated each persons personal comittment to make me feel at home. The breakfast bar was good and the dinner bar is a nice addition for someone that doesn't want to go back out in the evening. Great place for an extended stay!!!
October 22, 2012
Rated 5.0 out of 5.0 by ELKW Mini Vacation
I truly enjoyed my stay. I arrived at BWI 11:47 PM. I was picked up and the staff was friendly and knowledgeable. I enjoyed the exercise room and the ability of the staff to work with me on late requests (room cleaning on Sat and Sun). Thank you for making me feel at home. Rooms were clean and fresh. I am OCD about hotel rooms. I had no complaints. Beautiful. Keep up the good work. I will visit again.
October 20, 2012
Rated 5.0 out of 5.0 by Thankful Rekindle Love
Excellent stay & staff was overall outstanding THX
October 20, 2012
Rated 5.0 out of 5.0 by Jacki Overall experience
The Staybridge was exactly what we needed. We travelled with our mother and the two bedroom suite was perfect for our situation. We had a great gathering area with separate rooms at night. Having the common area gave us a place to visit without having to find additional places for people to sit.
October 16, 2012
Rated 5.0 out of 5.0 by Brenda47 Comfortable luxurious bed, clean and quiet
not a hard cheap old mattress!!!
Staff was very helpful. Hotel clean and quiet.
Room amenities excellent. Did not have housekeeping on weekend--could have if requested before 5 pm but did not need. Appreciated the extra privacy so it really felt like home. I didn't need some one to make my bed!!
Will stay here next year for the Annapolis Boat Show.
Sarah at Ruby Tuesdays provided excellent take out!! Menu was in room-excellent anticipation of guests needs.
Hot breakfast was exceptional. Loved the waffle maker and it was constantly kept clean by staff.
October 15, 2012
Rated 5.0 out of 5.0 by Billybob Exceeded all expectations
From check in to check out we couldn't have been more pleased with the wonderful accomodations the freindly and very helpful staff. Especially great was Ryan at the front desk when we checked in. What wonderful people skills and attitude he posesses.
We will be back.
Bill and Mary
October 12, 2012