Rated 4.0 out of 5 by 179
Rated 5.0 out of 5.0 by ocean26 Front desk
We had to stay because of a family member who was receiving care at a nearby hospital. The front office staff (two gentlemen, one worked days, the other overnight) were extremely helpful. The shuttle van to the hospital was excellent and on time whenever we needed them. The breakfast was absolutely delicious and the cinnamon rolls are out of this world. We were in Baltimore unexpectedly, but this hotel exceeded all expectations. Thank you.
April 5, 2014
Rated 4.0 out of 5.0 by Dr. B Comfortable room and an excellent staff!
I chose this hotel while attending a conference in Baltimore. It was a less expensive alternative than the other options in the central business core. Upon arrival, I was greeted warmly by Wanda and received professional, courteous service from the staff each time thereafter. My room appeared clean and modern. Although the hotel is not located in a very serviceable location (i.e. street is very busy with no sidewalk, and it is not really within walking distance of anything), the prompt and complementary shuttle service makes up for it. Anthony and the other shuttle drivers were always friendly and happy to drop off or pick up anywhere within a 5 mile radius. The hotel was not very busy at the time, which was nice. Housekeeping was not intrusive like at some other hotels, and the breakfast selection was as expected -- filling and adequate to start the day. The only major drawback is that there is a large casino and parking garage under construction next door. There was a bit of construction noise as I was trying to sleep, but it eventually stopped. The lights and noise could be a problem for light sleepers. Hopefully, the project is done by July, as predicted.
Thank you Holiday Inn Express at the Stadiums for a nice, albeit short, stay.
March 23, 2014
Rated 2.0 out of 5.0 by He b gb Not in a good area
No dinner service at hotel. If you plan on walking to the closest restaurants, make sure it is not at night...bad area.
Casino being built next door didn't help with getting quality sleep.
March 22, 2014
Rated 1.0 out of 5.0 by UnbelievablyBadStay Worst Holiday Inn Express Experience EVER
I arrived @4pm Monday March 10, 2014. The women at the front desk was more interested in her phone then in dealing with me. I was not welcomed or thanked for my busuness, and was made to feel that my presence was impeding her texting and I was a burden to be dealt with. I was informed at that time of a $XX parking fee, when there was no mention of it on my company travel website prior to booking.
I then went upstairs to a nice room and began to work on my computer. The hotel wireles/wired internet went off @ 5:30 pm, and when I alerted the front desk they said they would look into it. When I returned from dinner there was still no service, so I was unable to do any work.
At 6:00 am the next morning I was awakened by heavy construction equipment starting at an active site directly across from my room. When I called down to the desk to see why I wasn't informed of this, I was told that's what the earplugs on my nightstand were for. I had at that time requested that my reservation for my remaining stay to be cancelled. I then tried to connect to the internet to book a room elsewhere but it was still not working.
I called down to the desk and was told by Vaughn that he had had internet on his phone since he came on @ 11:00 the night before and that maybe I was not using my device correctly. When I informed him that it had been out since the day before he responded rudely and refused to aknowledge that I knew what I was talking about. I hung up on him, and he immediately called me back insisting that I did not know what I was doing and that he was just trying to be helpful.
That the night staff was not informed of the problem with the internet access in the rooms was another sign of the employees not caring about the customer.
That I was not told upon checking in that I was next to a construction site that started at 6:00 am was wrong.
That the culture of the hotel was rudeness and ineffective customer service was atypical for a Holiday Inn.
I travel 3 weeks a month and stay @ Holiday Inn affiliated hotels whenever possible, and I have always enjoyed the experience. I have never experienced such rudeness or inconsideration from any hotel chain.
DO NOT GO TO THE DOWNTOWN STADIUM @ BALTIMORE HOLIDAY INN EXPRESS UNLESS YOU WANT TO EXPERIENCE A HOTEL AT ITS WORST!
March 21, 2014
Rated 4.0 out of 5.0 by Gilda Great stay.
Staff was very helpful and friendly.
Not much they can do about construction next door, but it was loud. Ear plugs were provided though. Nice touch.
March 17, 2014
Rated 1.0 out of 5.0 by Jdrury30 Horrible experience
I was welcomed or should I say not welcomed by one of the most miserable hospitality agent I have ever come across. I explained I was looking to check in. She quickly told me they had no available rooms. I explained I had a reservation and she repeated they had no vacancy. I made and paid for a room earlier that day with The reservation department. I insisted she look up my info and showed her my email confirmation. She rolled her eyes and banged her mouse a few times cussing at the computer saying it wasemt working properly. After 15 minutes she was able to find my reservation and with out apologizing handed me the room key and mumbled to park out back and good luck because there were no available spots. Which was true, we parked against a wall and came back out every hour until we finally had a parking spot. To my surprise we were billed for parking even though that wasent mentioned by either the woman at the front desk or the rep I made my reservation with. I will not be returning to that holiday inn express and am strongly considering to never stay at a holiday inn.
March 7, 2014
Rated 5.0 out of 5.0 by Souvik Excellent Hotel with Great Bed and Service
We stayed here for one night and took advantage of the cruise package. Instead of getting a room on the noisier side (a casino is being built next door), we did not hear any noise. Breakfast was of great quality and quantity.
February 21, 2014
Rated 5.0 out of 5.0 by MS1414 Rooms were nice and staff are always nice to deal with
Always been satisfied with my stay here but breakfast is not the best
February 13, 2014
Rated 1.0 out of 5.0 by BizTraveler007 Loud and Sketchy
There is construction in process adjacent to this property that begins early in the morning. The guests at this hotel were extremely loud, inconsiderate, and sketchy. The guests in the room next door were loud and disturbing the entire night. In the morning, they repeatedly beat on the door across the hall to wake up their friends.
There are no restaurant choices in the local area and I would not describe the area as safe to walk around, The entrance and exit of the hotel is very inconvenient due to the construction and traffic.
I will never stay at this property again.
February 9, 2014
Rated 5.0 out of 5.0 by Blue Angel Wonderful Service
We choose this Holiday Inn each time we come to Baltimore to go on a cruise. The Shuttle service to and from the ship is excellent.
February 8, 2014
Rated 3.0 out of 5.0 Should have been warned
The hotel and its staff were fine - the problem was the construction outside that started at 5:45 a.m. Since we were given ear plugs as part of a noise reduction kit, it seems as if this could have been told to us while were were making reservations. Not a good way to start a day that was going to be spent at the cancer center.
January 15, 2014
Rated 5.0 out of 5.0 by Dupree01 Excellent Services
I really enjoyed my 3 days and 2 nights there it was incredible, the breakfast was terrific it was worth every penny, and I enjoyed it.
December 11, 2013
Rated 5.0 out of 5.0 by DeirdreM Park & Cruise
I stayed here the night before my cruise on a Park & Cruise package (car stayed all week). Great service, breakfast buffet was fantastic, and the shuttle drivers were outstanding. Prompt service to the ship, and upon debarkation in cold, snowy weather, the shuttle was right there waiting. No wait at all--and those guys hustle getting luggage on/off--please tip them! Excellent experience!
Only one suggestion: please add a perk for Platinum guests, as I love when IHG hotels give that little extra something that shows appreciation for my business :)
December 10, 2013
Rated 5.0 out of 5.0 by Becki209 a hotel with a personal touch
The staff at this hotel are very friendly and go the extra mile to accommodate their guest..The sweet lady who is in charge of breakfast was nice enough to round up some fruit for me after I was late for breakfast and our shuttle driver was nice enough to add another stop to his route because my husband is disabled and not able to walk very far..
December 6, 2013
Rated 5.0 out of 5.0 by jg83 clean and comfortable
I loved the stay staff was friendly and it was very clean sleep like a baby the shuttle drivers were very nice and showed us what places we can eat and shop will be back to stay at the hotel and to Baltimore
December 4, 2013
Rated 1.0 out of 5.0 by Cashimee Not the Best Stay
Stayed at this hotel and had a not so great stay. First, I was told I could check in early...got there and nothing was available. When I was finally able to check in...was never recognized as a platinum IHG member. The room I got reaked with cigarette smoke. Was extremely bad. Was also next to a major construction site. Asked to change room and was told that nothing was available. The staff spared down the room with febreeze top to bottom. Had to keep the doors open to air it out. Smell never got better. To make it worse...my vehicle was broken into overnight and trashed. Thought parking in the gated hotel area was the safer route but I was wrong. Staff was a bit helpful but this was not the experience I anticipated. Manager promised to credit back the points i used for the stay...but til now..nothing.
December 3, 2013
Rated 3.0 out of 5.0 by mfrombrooklyn bad neighborhood
Driving to the hotel make sure to lock your doors. Terrible area of town. Upon arrival at the hotel there was a homeless man wanting to wash our car windows in front of the hotel. Much construction next door to the hotel. Noise a factor. Do not leave anything of value in your car. Parking lot is accessible to homeless and all the construction people. Once in the hotel l would recommend double locking your door. Make sure to take the hotel shuttle. Do not walk on the streets near the hotel. Forgot to mention you can hear the train noise as it passes all night long. Would not recommend.
December 2, 2013
Rated 5.0 out of 5.0 by Vj1951 The absolute friendliest staff!
My family stayed here the night before boarding the Cruise Ship. The staff were wonderful, very cheerful, and friendly. We had a great experience. We particularly enjoyed the free shuttle service to Inner Harbor for dinner and the shuttle to and from the pier.
I certainly hope when the new Casino is built , the same great service and affordability will remain,
November 27, 2013
Rated 5.0 out of 5.0 by R1andR1 Friendly staff and very comfortable stay
Upon arrival, we were greeted with a friendly staff.
They were very helpful and attentive. The hotel was bright and VERY clean! Parking was so easy..it's right outside!
They offer a Continental breakfast that was over the top impressive! Presentation was top notch, so many selections to choose from. The food was hot, it was tasty and plentiful! The wait staff are eager to serve you, keeping full and replenishing the food and beverages.
The rooms are very clean, beds are comfy, cozy!
Bathroom was spotless!
They even leave you complimentary bottles of water!
I highly recommend this hotel and will not think twice about choosing them again!
November 20, 2013
Rated 4.0 out of 5.0 by Leebo9 great staff & cruise parking
2nd time we have stayed there for night before and parking during a cruise. Last time we were on a higher floor. We were on the 1st floor this time. All during the night, there were noisy people on the street below our window yelling and carrying on.
November 18, 2013
Rated 4.0 out of 5.0 by Works2much Hotel is appropriate for Stadium Visit
Not a business hotel. This is on the fringe of stadium parking and fantastic if you want to walk to the game.
November 11, 2013
Rated 1.0 out of 5.0 by GDTRFB Worst HIE experience
I love using HIE exclusively for all my trips. And I travel all over the east and mid-atlantic so I have seen nearly 100 different sites. I found this, like all of them, on the website to book my reservations as I approach or determine my destination. Both Gay St and this location came up with available rooms at a fare price. I chose this location due to its advertised proximity to the Harbor. The "short walk" to the Harbor would have been along a construction site with no sidewalks, then through either a real bad neighborhood or outside the barren stadium. A long and dangerous mile walk if anyone decided to take it. And it's dark when I arrive.
The desk attendants were both rude and curt and a smile was nowhere to be found as they both seemed miserable. When asking about a shuttle they said there was one. Nothing more. So I head to my room after checking in, freshen up, and head back down. When I ask about that free shuttle again and where to get it, I'm now told it is every hour on the hour and only until 10 p.m. Since I just checked in at a late hour and it is 7:30 pm, I will have to wait and all I want to do is eat somewhere nice, have a few beers while watching the World Series. Btw, there is absolutely nothing within walking distance of the hotel to safely get a good meal.
So I take a taxi and it ends up as a $20 expense total for the night. Oh, and I have to pay $15 to park my car in this hole overnight. All in all, the bar made me forget about the hotel.
Next morning, I wake up and head down to get some breakfast. Two or three doors down is a Lindsay Lohan #the junkie version# lookalike who is strangely hovering around another room door. As I pass, I hear someone getting banged loudly in the room which is fine by me until I see a hypodermic needle on the carpet another couple of rooms down the hallway as I go towrad the elevator. When I mention it downstairs, security is already watching her! She now comes out of the elevator asking if her cab is here. Must be routine in these parts.
Add the clogged bathroom lavatory sink and faulty toilet handle and it totals to a bad experience.
Oh wait! I forgot to mention that I had a horrible night sleep since I woke in the middle of the night to loud clanking metal outside my window wall. I figured it was poorly scheduled garbage container pickup. A lot of other machinery followed sporadically waking me but I never got up to look outside. Well, when I get up the first thing I do is open the drapes to find that construction site is less than a 100 feet from my window. Cement trucks and many more large construction machines are building a multifloor casino next door. And I guess they have an overnight crew.
November 4, 2013
Rated 4.0 out of 5.0 by aldoyamaguchi Nice hotel
Organized and clear.
Very near of donwtown and the M&T Stadium and also Candem Yards.
The Harbor is near too.
October 28, 2013
Rated 1.0 out of 5.0 by Rednef Not Recommended...Mediocre Service at Best. Property Really Showing Wear and Tear
On a positive note, the afternoon Security Guard is a super nice guy and we had a good conversation before I went inside to check-in. The young lady at the desk was very detached and not very friendly. There was no recognition of Platinum status, or membership in general. When I inquired about an upgrade, I received a very curt, "No". Sorry I asked. The room carpet was very stained and worn. There were large stickers on the inside of the elevator doors that were ripped and hanging, and the elevators in general were just plain nasty. The tub and sink drains both drained very slowly. Noticed a couple bugs crawling around on the night stand. The mattresses were very cheap and uncomfortable. Super slow internet service. Nice, large flat screen TV. There is a private lounge, but I wasn't provided a code for entry. Parking is very limited and there are no guarantees you'll have a parking place if you leave for dinner. No restaurants within walking distance, and there is a lot of construction surrounding the hotel, so traffic is a mess. Will seek other accomodations for upcoming trips.
October 25, 2013
Rated 4.0 out of 5.0 by OldGuy7 Great Location for us
We picked the Stadiium Holiday Inn because it is close to my son's home. Parking lot [which charges #10 per day] is a plus in downtown Baltimore.
Construction next door is loud on weekday mornings, and there are some road closures that are inconvenient. It remains to be seen how things work out after the casino opens.
October 25, 2013
Rated 4.0 out of 5.0 by EK35 Served my purpose
I needed a room for one night within walking distance to the Stadium area. I was participating in the Balitmore Half Marathon and needed a comortable place to sleep for the night and place to shower after the race. Even though there was some confusion about receiving a late checkout due to a sold out hotel the next night, they were accomodating so I could shower before drivng home.
The parking was safe and secure, the room was comfortable and clean. a pleasant surprise was the shuttle that ran every 30 minutes to Inner Harbour area. The drivers were pleasant, friendly and informative.
The only downsides to the stay were the noisy door to the room next to me. It seemed as if someone was walking into my room becasue it was that loud. The other downside was that that alarm clock went off at 4am without me setting it. I did not need to get up until 6am for my race.
I did not utilize the included breakfast so I cannot comment on it.
All in all, this was a great stay for the price and would be an excellent place to stay for Orioles or Ravens games as it is within walking distance to those stadiums.
October 17, 2013
Rated 2.0 out of 5.0 by hpd1960 Potential parking problems if you go there.
Nice place, but I was told after paying the extra 15 dollars for parking that if I left and came back later that night there might not be a space for my car since there were expecting many guests for the football game the next day. I did not leave since I did not want to take a chance and have to park on the street somewhere. Pricey for what you get. I guess they up the prices for the football games. Breakfast was pretty good.
October 16, 2013
Rated 5.0 out of 5.0 by pow83 Great Experience
We were in Baltimore for a long weekend. We spent most of our time in the Inner Harbor. The staff was very friendly, accommodating, and helpful. They suggested places to visit and restaurants to try. We used the shuttle everyday. The breakfast was excellent. There were a lot of events going on this particular weekend and there were a lot of people staying in the hotel, but we didn't have any problems. There is construction going on across the street, but we had a great experience at the hotel and did not have any problems.
October 16, 2013
Rated 5.0 out of 5.0 by driggi1093 Baltimore Vacation
From the time we arrived to the time we departed the staff wss polite helpful and friendly. The shuttle van was a big bonus and the drive. Were always on time and made many hehelpful suggestions that made our visit to Baltimore more enjoyable.
October 16, 2013
Rated 1.0 out of 5.0 by notsleepinghereagain Terrible Staff
Don't plan on getting to your room faster than 20 minutes. You may see people behind the desk, but they certainly aren't going to help you.
October 15, 2013