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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Closest City: NEW ORLEANS
  • Distance From Hotel: 0.0MI
  • Local time zone: GMT-05:00

Check In: 4:00 PM Check Out: 11:00 AM

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:7
  • Parking
  • Service Animals Allowed



  1. Arabic
  2. English
  3. Spanish

Pet Policy

Pet Policy

Nonrefundable pet deposit 1st night 30.00 and 10.00 for each additional night stay with a cap of 150.00 per visit. Policy letter will be presented at check in. Pets are not allowed in public Great Room, Fitness Ctr, Library, Pool and Laundry area.
Pet deposit amount  30.00  USD  per stay
Pet fee amount  10.00  USD  per night



  • Car Parking Available
  • Limited Parking available. Daily self-parking fee $33.60 Secured indoor parking Garage cannot accomodate oversized vehicles. There is a public parking lot across the steet and several other nearby options that have available parking at a daily rate.
  • Daily Parking Fee ( 33.60  USD)


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Hotel renovated inFebruary 01, 2013
  • Total number of rooms:182
  • Total number of suites:182
  • Total number of rooms with only one bed:91
  • Total number of rooms with only double beds:84
  • Total number of non-smoking rooms:160
  • Total number of rooms for the physically challenged:7
  • Interior corridor
  • Total number of floors:18
  • FEMA Property Number:LA5028

New Orleans Hotel Gives you Lagniappe - More than you Expect

Located in the central business district of downtown, the newly renovated Staybridge Suites® New Orleans French Quarter / Downtown hotel is three blocks from the New Orleans Convention Center and only one block from Harrah's Casino. Staybridge New Orleans is walking distance to the Mercedes Benz Superdome and New Orleans Arena. The hotel borders the French Quarter, is in the heart of New
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New Orleans Hotel Gives you Lagniappe - More than you Expect

Located in the central business district of downtown, the newly renovated Staybridge Suites® New Orleans French Quarter / Downtown hotel is three blocks from the New Orleans Convention Center and only one block from Harrah's Casino. Staybridge New Orleans is walking distance to the Mercedes Benz Superdome and New Orleans Arena. The hotel borders the French Quarter, is in the heart of New Orlean's entertainment district and is an ideal setting for business travelers.

The Hale Boggs Federal Building is nearby and houses multiple municipal agencies. The area is also home to Shell Oil Company and Entergy Corporation.

Nearby, famous attractions include Outlet Collection Shopping Mall, Bourbon Street World War II Museum and the Children's Museum, located just a short walk away. The Audubon Aquarium of the Americas, Insectarium and Zoo are also located nearby.

Whatever the reason for your stay, the newly renovated suites at theStaybridge Suites® New Orleans French Quarter / Downtown hotel are perfect for you. The outdoor pool is great for relaxing and free laundry facilities are ideal for extended stays. Join us in the Big Easy and experience Lagniappe! It's more than you expect.

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During your next extended stay in New Orleans, this hotel's amenities will be more than accommodating. There are three floors of free laundry facilities and a fully-equipped kitchen in each suite.

Guest Reviews

Rated 3.7 out of 5 by 840 reviewers.
Rated 5.0 out of 5.0 by Great Stay I had a great stay with this hotel. I came with a church group of women. I liked the hotel very busy place. The only thing was a musty smell ,but that did't bother us. We bought things to make our room smell good. August 7, 2014
Rated 5.0 out of 5.0 by Clean rooms and great service I really enjoyed my stay at this hotel. It is very clean. If you arrive early, and the room is available you are checked in immediately. There is proximity to restaurant , stores and nightlife. Entire family stays are welcome. August 7, 2014
Rated 2.0 out of 5.0 by Poor customer service and checkin I requested an early checkin. I know that it is based on availability. The room was not available when I tried to check in...at 4:30pm. There was only 1 staff member at the desk, so we had to stand in line an hour!! After waiting an hour with 2 small children I refused to accept that my room was not ready. So they assigned me a different room. Overall checkin was a very poor experience and I would never stay at this hotel again because of it. August 7, 2014
Rated 5.0 out of 5.0 by Upgrade We were upgraded to a suite which was very nice. This is the perfect location in New Orleans. August 7, 2014
Rated 2.0 out of 5.0 by Not My Best Experience This was a disappointing experience. I have stayed at this hotel numerous times in the past and usually enjoy my stay. One of the two rooms I reserved was not ready. I was asked to check on the room later and when I did the young lady at the front desk was rude when I asked her to check on the room. August 5, 2014
Rated 1.0 out of 5.0 by Overcharged for Parking.... Booked room for my sons to stay for my daughter's wedding. Checked in Friday...son parked truck Friday night then took it to wedding Saturday afternoon. He didn't bring truck back to hotel, but we were charged ($76) for two nights of parking....I called and emailed the hotel to have charges reversed, but got no response. It has been over a week, so I guess they are just ignoring me. I'll never stay here again and advise friends who may be going to New Orleans to avoid this place. Can it be that hard to reverse charges for parking? I hope they don't treat all of their guests the way I was treated. August 5, 2014
Rated 3.0 out of 5.0 by Overall Bad Experience 1- The pool was green 2- HORRIBLE front desk service, very unprofessional (even the manager on duty) 3- They charged my credit card twice at check in. 3- Room- Our toilet broke, the air only stayed on 73, keys stopped working, towels were old. 4- Valet parking was a disaster with payment (They called me after check out to figure out their mistake and is still not resolved) 5- Took 3 hours to get correct room type to accommodate all: I made reservations two months in advance for a 2 queen suite to accommodate 6 adults. None were available at check in, but they did not communicate this while checking in. Get to the room to realize it was a King suite (not going to work). Call them, stay on hold for 5 minutes then finally walk down there. They then give me another room. Get to new room to realize it is a regular room with 2 queens?? Why?? Go back down stairs and then they inform me no suites are available... How does that happen? So now we have to split up a big party on 3 different floors. Finally get to our rooms at 6:30 from a 4 o'clock check in. (Not to mention I let them know I was there at 11 am waiting at the green pool for my room). In the meantime, I had to push my 6 o'clock dinner reservations back to 7:30. Thankfully I was able to!!! The front desk was not apologetic at all for their mistakes or for lack of communication. They kept telling me my room was a preference!! I NEEDED a suite to accommodate 6 grown people it was not a preference it was a NEED! Just to throw in- one of the valet drivers was telling me that the hotel has been declining and has been having many complaints. My relaxing birthday weekend was chaotic and stressful and didn't go as planned. THANKS August 4, 2014
Rated 2.0 out of 5.0 by Don't leave things in their care I needed to keep some freezer bottles frozen for our return trip home. Since the room didn't have a way to do that, I left them with the bellhop who gave me a claim ticket so I could collect them before we left. Well, if I had known it would take more than 45 minutes to find my bottles--which they never did by the time I had to leave to catch my flight, I would NEVER have left them with the staff. I had to buy new freezer bottles when I returned home. NOT a good experience all around with this hotel. Also, I have no idea where the valet parking personnel park the cars, but it must be in another city. The service is ridiculously SLOW. August 4, 2014
Rated 4.0 out of 5.0 by Different levels of employee integrity Starting positive. Your front desk personnell are A . They show a level of patience not found easily in your industry. Many different employees displayed this at any given time. Your front line lounge attendants could use some tips in customer service. I understand people can be frustrating but finding ways to be "nice" to folks and trying to improve things like the pace of service would only benefit them. Your valet service needs to be held accountable for there actions. If they are an independent group or contracted out through you this should not be used as a reason for there behavior, but as a reason why this should be an even easier decision to implement accountability measures. Taking customer vehicles for joy rides and/or releasing the wrong vehicles to the wrong customers is theft, plain and simple. August 4, 2014
Rated 2.0 out of 5.0 by Rude staff and room not cleaned From the minute we checked in through 2 days later when we checked out the front desk staff was rude and uncaring. They seemed annoyed when we asked questions and had a poor attitude toward helping. This was in complete contrast to everyone else we dealt with in your wonderful city. Our room had not been cleaned on our second day when we arrived at 3:00 in the afternoon for a short rest. We left the room again at 4:00 and told the staff that the room hadn't been cleaned but we were leaving again for 1 1/2 hours. Returning again at 5:30, we found the room still hadn't been cleaned. At that time we needed to shower to I called housekeeping for dry towels. No one answered after several tries so I called the front desk. I told the clerk that housekeeping didn't answer but she transferred my call anyway. I called back to the front desk and explained this a second time and she transferred my call again. Housekeeping didn't not answer yet again so I called the desk a third time asking where I could go just to pick up fresh towels and she transferred my call a third time to housekeeping who of course didn't answer! I decided to go down to the front desk in person to try to get towels but luckily I encountered a housekeeper in the hallway and was able to get fresh towels (we would gladly have reused towels but they were still wet from the night before). Upon check out the next day, the clerk never asked how our stay was but we told her anyway and she didn't have the courtesy to respond. This was my fourth trip trip to NOLA but my first and last time staying at the Crowne Plaza. I look forward to returning to your wonderful city but will find another place to stay. By the way. 3 treadmills in the fitness center were broken. August 3, 2014
Rated 1.0 out of 5.0 by Very Disappointed Most disappointed in my stay here. No ice on my floor (even after having reported it) for the entire stay. Faulty door lock; was locked out of my room twice. Reported it and was told it was locked because my credit card did not go through, which was completely false. All in all, would not stay here again. August 3, 2014
Rated 2.0 out of 5.0 by Customer Care and Contact Us Links Don't Work I stayed in your hotel July 29-July 31. I left my keys in the nightstand in room 402. I have called the hotel multiple times and have left several messages with Lost & Found, but none of my calls have been returned. When I talk to the front desk, they tell me to call back later. These keys include not only my house keys, but also my keys for work. I need them back as soon as possible. August 2, 2014
Rated 3.0 out of 5.0 by Good service and easy access Good valued stay but the difference in the temperature between inside the hotel and outside is too big. I got sick during my stay because of the fact that it was very cold in the hotel conference rooms and very hot outside. Now it is difficult to regulate the outside temperature but not inside the hotel. To be healthy, the A/C should not be more than 5 degrees of difference between the hot air outside and the air inside a facility. That is how people get sick. I was able to regulate the temperature in the bedroom but every where else in the hotel was extremely cold. Still I was very cold. Also, it would be nice to have extra blankets in the bedroom. August 1, 2014
Rated 5.0 out of 5.0 by Great weekend Very friendly! Right in the middle of everything. Had a great time. July 30, 2014
Rated 3.0 out of 5.0 by Best quality on Bourbon St. My stay over all was good enough. We were close to Bourbon St. and had easy access to the on-site event we were attending. I was very impressed with how smoothly the valets kept the very crowded front drive going. The front desk was at times too informal, and somewhat impolite for my standards, but the other staff members in other areas of the hotel were very professional and responsive. Our keys kept deactivating after noon. We didn't keep them near magnets, cell phones, credit cards, etc. I think they just didn't make them for our entire 4 day stay. This was frustrating, but easily remedied. The room was spacious and had a great atmosphere about it. The only noises we heard from the streets was the regular honking from the garage next to us. Not too bad at night, so we could sleep. The towels were... odd... There were old towels mixed with newer ones, so one was rough and wouldn't absorb anything, and another was plush and fine. This happened when we had our towels replaced, too. Weird. Over all, I believe this is the best value for the area, but there were just a few things that would have made me give a higher review. Not a bad place to be for a few days at all. July 30, 2014
Rated 3.0 out of 5.0 by Hotel Appearance & Service has declined Apparently there is new mgt or owners. I have been staying at this hotel every July for the past 7 years. They no longer have a conceigne floor or the conceigne room with breakfast, snacks etc. When we arrived around 3:00 p.m. the Crown Plaza had traffic blolcked because it is valet parking only. It took us 1-1/2 hrs to go 3 blocks. All the stores in that area complain about this hotel keeping traffic blocked. The hotel service has drastically declined.On a Monday morning, there was only one clerk at the counter at checkout time. The escalators to the 2nd floor are turned off most the time, and that is where the restroom is located, plus access to the balcony so you can watch the folks on Bourbon Street. Our room, plus other guest I talked with A/C would only set on 72 or 75 deg. The sink stopper was stuck closed, so I crawled under it and pushed the lever in the up position, then had no way to close it again. The safe would not lock, called security and he said I would have to put my items in their safe near the fron desk. Our door also stuck in locked position often, a little WD-40 would be an easy fix. There were never enough employees at the front desk. If I want the service that the Crown used to have, I am going to have to find anotther place in New Orleanse for next July.. July 29, 2014
Rated 5.0 out of 5.0 by Excellant From check in to check out; an excallant experience. The staff was very accommodating . Will plan my next trip including Crown Plaza New Orleans. July 29, 2014
Rated 5.0 out of 5.0 by Easy in the Big E-Z 1. You can't beat the location. 2. Staff is very friendly at all levels 3. Rooms were great size with good views 4. Excellent vibe I can't say enough good things about this property. Troy in Valet and Shenita at the front desk were amazing. Both went well over and above to make sure I had an excellent experience at the Crowne. I travel to NOLA often for business and will make the Crowne my staple stop when in town. July 28, 2014
Rated 3.0 out of 5.0 by Good Location This was our last stop after visiting Niagara Falls. My 80yr old parents and I came to this hotel because of its location. I wanted them to stay in a 4star diamond hotel. I am a frequent traveler and stay in IHG hotels at least twice a week. This hotel fell below the standards of IHG standards. The staff was friendly and helpful but the cleaning staff left a lot to be desired. Upon arriving the 1st night there was no coffee in our room and few toiletries. The following evening we arrived at 8pm to find our trash had not been emptied from the night before, the dirty towels had also not been removed, again,no coffee, toiletries or fresh towels. Our TV was left on with the volume turned high and our room was set at 78 degrees. All this is unusual for an IHG hotel. Location was good but there were a lot of homeless peering into the restaurant windows, which made us feel guilty about our lovely meal. July 27, 2014
Rated 3.0 out of 5.0 by Great location Great location and friendly staff. The sink in our bathroom was cracked and the stopper did not function. My friend's tablet was taken from our room (we neglected to place it in the safe). The staff were helpful, but we did not recover her stolen property. July 26, 2014
Rated 4.0 out of 5.0 by Housekeeping During our stay, there was one day that housekeeping did not come to clean our room. We called to inform the front desk and manager. When we finally had someone to come clean up the bathroom and provide fresh towels/rags it was 9pm. July 26, 2014
Rated 3.0 out of 5.0 Room Service and Hotel Staff Have Issues Room Service food was very expensive and not so great quality. I ordered a piece of pie late at night and it never came. I also ordered 2% milk and got skim instead. It was much better for me to go across the street to the CVS and buy a 1/2 gallon of milk. Unfortunately, I had to keep it cold in an ice bucket because the rooms have no refrigerators and no microwaves. The reception desk staff was pretty good except for one person. The banquet servers were also good except one. Even so, I was comfortable at the Astor Crowne Plaza, but I think I'd try a different hotel if I ever came back to New Orleans. July 26, 2014
Rated 4.0 out of 5.0 by Better than expected After reading reviews on line before arrival I did not expect a very nice stay in this hotel. However, it was the conference hotel. I am pleased to say that we did enjoy our stay. The room was clean enough. It was on the 13th floor but we could still hear the shouts from Bourbon St when the AC was off. It was hard to get an elevator at certain times of the day. A room service tray was left on the floor in the hall for 24 hours. When we arrived the lock plate on our room door was missing a screw so deadbolt didn't work. We called the desk. They sent someone up in about 30 min. I used to work in a hotel like this in a much calmer location and believe this hotel just needs more staff to handle the volume of guests. I was impressed by the patience of most of the staff of the hotel and the people of New Orleans. Most were extremely patient with and kind to visitors who were loud and demanding. We would have appreciated a small fridge in the room to be able to keep milk to take meds late at night and early morning. Did not see any vending machines with snacks just beverages. Had to leave hotel to buy milk and snacks at night. Ran into others doing the same in nearby stores at night. We did use the ice bucket but ice melts. July 25, 2014
Rated 2.0 out of 5.0 by Good location. Poor service Good location. Poor service. Room was not very clean. Did not replenish shampoos or coffee. Rooms were cleaned late. Reception staff not very welcoming or friendly. July 25, 2014
Rated 3.0 out of 5.0 by smoky room and unresponsive staff I stayed at the hotel for several days. When I first checked in, the staff was not particularly friendly. We had a conference that began at 1, but we were not able to check in until 4 p.m. When I arrived at my room, the door was open and it reeked of smoke. The housekeeper said that they had left the door open because it smelled of smoke (despite signs everywhere saying there would be a $150 fine for smoking in a non-smoking room.) She offered for me to switch to a different room, but I really didn't have time since I had had to leave my meeting to check in. The second afternoon, I flushed the toilet and it suddenly began spraying water from the lid of the tank. I called the reception desk and they said they would send someone. After ten minutes (during which time the entire floor of the bathroom filled with water), I put all my belongings on the bed and went down to the front desk myself to explain that water was filling the bathroom and no one had come to fix it. I asked to be moved to a different room but explained that I had plans and would not be able to move my things for a while. The response was "If you leave, you shouldn't come back too late because all of the rooms have been reserved for the night." Basically he was saying there would not be a room available to me if I didn't move when they wanted me to move! No apology for the inconvenience or concern that no one had come after I called. So I moved right then to save myself the hassle. My new room was not smoky. In fact, it was nice. The only problem was that the coffee maker leaked and the cups I used were just turned over unwashed and placed with new coffee condiments -- not replaced with new ones. I find it hard to believe that this is a 4-star hotel. The location was great, and the bed was comfortable, but overall, the service was sorely lacking. July 25, 2014
Rated 5.0 out of 5.0 by Excellent service and thoroughly enjoyable stay in every way! The service was excellent and our stay was enjoyable in every way! From the staff at the front desk and the bell captain and his crew to the concierge and the cleaning staff, everyone was welcoming and helpful. When we visit New Orleans again, we will definitely stay at the Crowne Plaza NEW ORLEANS FRENCH QUARTER. And we will recommend your hotel to our friends as well. Thank you for a memorable stay! July 25, 2014
Rated 1.0 out of 5.0 by Don't accidentally leave your laundry behind The housekeeping staff will view it as presents for themselves. July 25, 2014
Rated 5.0 out of 5.0 by Very Clean and GREAT Location! Very clean hotel and courteous staff. Hotel location can't get any better! You will have no need to get your car out of the parking garage. July 24, 2014
Rated 2.0 out of 5.0 by Worst Experience I stayed here this past weekend (7/19-7/21) and had the worst experience. Upon check-in I called several times regarding issues with door handle and phone in the room. I was promised on the first call that maintenance would come and check out my concerns, 3 hours later and a result of me going to front desk someone came. That person was able to resolve the phone, but the door handle needed to be changed. The person promised to come and fix it while we were out but it never happened. The next day we were out of the room from 10:00 AM to 4:00 PM. We expected the room to have been cleaned and have fresh towels. However, this did not happen. The room had not been touched at all. We tried calling the front desk but the phone either rang or went to voicemail. I finally called customer service and they tried to call but had the same issue we did with getting through. This is very disappointing because the Astor is suppose to be higher quality of the IHG brands and this was not experienced. I would not recommend anyone to stay here. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable roon and great service Everything was excellent. Would recommend this hotel to my friends. July 24, 2014
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