Do I booked directly with the hotel as they had promised me a better rate than on other websites. On arrival, the manager couldn't find our booking and when i told him that I had spoken to a
particular gentleman about our booking and rates, he immediately without protest agreed with the rate provided to me and sorted out the matter for us within 10 minutes.
Also I was a bit unhappy with the room and cleanliness in the room which the housekeeping sorted out immediately and Kunal, the manager upgraded us to a better and higher grade room the next day.
I understand problems can occur during hotel stays, but i was super impressed by the staff's competence in resolving those issues as quickly as possible. Which is why every time I visit Pune, I will be staying at the Crowne Plaza! [Less]