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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 1593 reviews
91%
Recommend This Property

Ratings Breakdown

1593reviews

  • 5 Stars
    1117
  • 4 Stars
    354
  • 3 Stars
    77
  • 2 Stars
    20
  • 1 Stars
    25

convenience and comfortable

By

December 10, 2019

This hotel is located at the downtown of the Beijing city.
Really convenience for who want to travel or have business activity. The underground station is near the hotel, as well as the mall. Highly recommended!

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Un hôtel très confortable et bien placé

By

December 07, 2019

Un hôtel très confortable , très bonne literie , grande salle de bain , wifi et équipement électrique très fonctionnel . Buffet pour le petit déjeuner excellent , choix et fraîcheur . Buffet le soir pas mal non plus même si un peu trop épicé à mon goût . L hôtel est situé dans un mall donc très pratique si on veut faire quelques courses sans sortir . Belle piscine et salle de sport impeccable, mini spa pour les massages . Globalement sauf à la réception le personnel est charmant et essaie de vous aider malgré la barrière de la langue . Par contre le service pourrait gagner en amabilité à la réception .les concierges sont aussi agréables et vous aident toujours à trouver une solution

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Poor Arrival Experience

By

December 04, 2019

platinumelite

There are a lot of traffic during room check-in and check-out. More staff is needed and they need better training to sincerely greet customers.

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全体的にはまずまず

By

December 03, 2019

メニューに書いてある生ビールが提供されなかった。ちょっと残念。 また、シャワー室の石鹸置き場に黒カビが生えていたので、清掃を徹底すべきですね。

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comfort to stay

By

November 25, 2019

location is good, shopping mall just a minute next door

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Generally nice stay

By

November 25, 2019

club

Nice location and easy to access to every main places

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Rundum toller Services

By

November 23, 2019

club

Rumdum sehr tolles zuvorkommendes Personal.

Gepflegtes Ambiente, und supper Frühstück, und das auch schon um 6:00 es ist für jeden etwas da bei.

Während meines Aufenthaltes, gab es Probleme mit der Klimatesierug im Haus!
So daß ich bei 25 Grad Raumtemperatur nicht schlafen konnte. Es wurde mir zwar ein anderes Zimmer angeboten, aber es war in allen Räumen das selbe Problem.

Ein Raucherbereich, habe ich schmerzlich vermisst. Ich war genötigt zum Rauchen auf die Straße zu gehen.

Ansonsten ein tolles Haus, welches ich weiter empfehlen würde.

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Beijing business trip

By

November 22, 2019

platinumelite

Always find U-Town a good area to stay in Beijing and the Crowne Plaza is a very good hotel in this district. The staff work hard to ensure every stay is a pleasant experience

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Good

By

November 21, 2019

Decent Hotel, good location and services available

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居心地が良いゲストルーム

By

November 21, 2019

platinumelite

場所は北京の中心部に近く、便利なロケーションです。
ゲストルームは、ゆったりとして居心地が良いです。
私は時間がなく食べられませんでしたか、同僚の話だと、朝食は種類の多さも味も大変良かったとの事です。

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Great hotel but room temperature is a persistent problem

By

November 20, 2019

The hotel is fine but this review and many others identify a problem with room temperature, which is simply too high. A fan was placed in my room, but there needs to be an adjustable temperature to make this hotel a viable option for frequent travelers. I stayed 15 nights at the hotel and was upgraded to a Club room due to my status (Spire Elite). If the room temperature issue were addressed I would have given the hotel a high rating. A minor issue is that beer was unavailable at "Happy Hour" and the time window was much too restrictive.
One of the duty managers was impatient with me, angrily demanding "just tell me what you want". When I was talking with another member of the desk staff he butted in in Mandarin, most of which I understood. The desk staff person blushed and a few minutes later when the duty manager was not around, brought me a free drink coupon in the lounge, which I appreciated.

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Solides Hotel in Chaoyang

By

November 17, 2019

club

Leider konnte die Temperatur im Zimmer nicht reguliert werden, so dass es zum Schlafen zu heiß war, ansonsten aber alles bestens.

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