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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1648 reviews
88%
Recommend This Property

Ratings Breakdown

1648reviews

  • 5 Stars
    942
  • 4 Stars
    469
  • 3 Stars
    127
  • 2 Stars
    64
  • 1 Stars
    46

Christmas market visit

By

December 11, 2019

Excellent hotel. Stayed on the 9th floor, great views over Birmingham. Location very good.

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Good city centre hotel

By

December 11, 2019

club

Central and has exactly what you expect. Good breakfast and friendly staff. Could do with a little update (especially the TVs) but a safe bet.

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Great hotel

By

December 11, 2019

Great hotel in central Birmingham with good access to shopping, theatres and other main areas. Comfortable rooms and good breakfast selection

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Sap sug

By

December 10, 2019

Preferred hotel for event, good breakfast place, nice rooms

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Perfect setting for town centre and good parking

By

December 10, 2019

club

We were very impressed with this hotel from check-in to check-out.
Breakfast choice was excellent and staff were in abundence, no waiting for a waitree to look your way as in so many hotels, here they were very attentive

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Exceeded expectations

By

December 10, 2019

platinumelite

I had booked in for 1 night only, due to the location of the hotel. Upon check out I wish I was staying for longer.
The whole experience was great, the location was excellent, the staff was really friendly, the rooms are very comfortable!

I would recommend visiting here, and I’m sure I’ll return one day.

Thanks

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Amazing

By

December 09, 2019

club

Absolutely amazing. From a very welcome greeting on arrival, friendly staff, to a very leisurely checking out - would highly recommend.

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Overnight Stay Birmingham Centre.

By

December 06, 2019

Wonderful stay at Crowne Plaza Birmingham City Centre.
Good accommodation, comfortable bed, good value
breakfast.
All staff were professional and efficient.
Executive Lounge was very good albeit brief.

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Worst experience.

By

December 03, 2019

club

Rooms are not clean at all. Bins were not emptied. Bottle top on the floor, hair in the bath, toilet seat broken, stains on the bed sheet, staff not helpful. I can just go on and on.....,,,,

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Kidcarpet comes to see the chemical brothers

By

December 03, 2019

club

Had a fantastic time in brum over the Black Friday weekend shopping and and see my fav artists this hotel was in the perfect location with walking distance to everything minutes from the station and all the best shops and bars the staff are lovely and the room is just what you need

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Extremely helpful and friendly staffs.

By

November 25, 2019

Staffs at reception and concierge Mr Jasper and Resturant lady Mrs Sharon were extremely friendly and helpful. Huge thanks to the all the staffs.

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Lovely hotel, very clean and staff are friendly!

By

November 22, 2019

club

Great location vey near to everything such as restaurants, night life, shopping etc.
Love the rooms very clean and well presented.
Staff are very friendly and helpful!
Would definitely recommend this hotel its our first choice every time we visit Birmingham!

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