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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1121 reviews
86%
Recommend This Property

Ratings Breakdown

1121reviews

  • 5 Stars
    633
  • 4 Stars
    264
  • 3 Stars
    116
  • 2 Stars
    64
  • 1 Stars
    44

Comfortable room

By

July 23, 2017

club

Excellent Hotel. Rooms and area clean and comfortable.

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Early workdays

By

July 22, 2017

platinumelite

Great place to stay when I have early workdays and I need to be at my best!

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not what i expected

By

July 21, 2017

AFTER DRIVING 9 HOURS TO GET THERE, WHEN WE PULLED UP, WE WERE SURPRISED AT THE PARKING SITUATION. WAS NOT TOLD WHEN RESERVATIONS WERE MADE THAT WE HAD TO VALET PARK. CONSTRUCTION GOING ON / TERRIBLE SEWAGE SMELL, AND VERY CONGESTED AREA. WE GOT TO THE ROOM, NO REFRIGERATOR OR MICROWAVE. WE ASKED THE GUY WHO HELPED US WITH OUR LUGGAGE ABOUT THE REFRIGERATOR, HE SAID WE HAD TO PAY AN EXTRA $20 WE ASKED HIM WAS HE FOR REAL, WITH THE PRICE WE ARE PAYING FOR STAYING HERE? COULD NOT LEAVE THE BALCONY DOORS OPEN BECAUSE OF THE SEWAGE SMELL, HAD TO WALK OVER TO WHOLE FOODS TO GET A BAG OF ICE JUST TO KEEP OUR SODAS COOL. WE CHECKED OUT THAT MORNING. IT WAS TERIBLE. WE LATER FOUND OUT THAT THE GUY WHO HELPED US WITH OUR LUGGAGE LIED ABOUT THE $20 CHARGE FOR THE REFRIGERATOR. WE WERE SO DISGUSTED. THE ONE GOOD THING THAT CAME OUT OF IT WAS THE HOTEL MADE IT RIGHT BY COMPTING OUR STAY FOR THAT NIGHT. WE STILL CHECKED OUT. WE REFUSED TO STAY ANOTHER 3 NIGHTS AT THAT PLACE. WE DID FIND ANOTHER HOTEL IN SCHAUMBURG IL THAT WAS ABOUT 45 MINUTES AWAY. IT WAS REALLY NICE.

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Hotel???

By

July 19, 2017

The hotel is old and the rooms were worn out as my room was... leaking faucet (the whole day), bathtub doesn't drain quickly enough so you will get a big puddle of water, key cards always break down as i would have to change all the 3 cards in a daily basis and the door knob seemed like it was going to break... Internet was not so fast and would go on and off... the bed was mildly comfortable...
Access to downtown isn't near so if you want to be near downtown area better gets other hotels as their price is similar to other hotels in downtown...
This is a greek area so if you like greek restaurants then stay in this hotel.
If you are going to a concert maybe a choice for you since united center is near.
Maybe a plus since 2 large grocery stores are nearby if you want to replenish your food supply and drinks...
Some homeless people around too... even asked me why i bought water in the grocery because its suppose to be free... i just walked by and didn't mind him...
Noisy hotel since its near the highway and on-going construction...
Business center??? Well when i was going to print the boarding pass, no ink...
Can't recommend this hotel!!!

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Wonderful Hotel! Wonderful Stay!

By

July 19, 2017

Everything was great!!! Comfy beds, great location and great staff!

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Excellent Hotel

By

July 19, 2017

club

Major construction going on at the front door, however the hotel had it handled very well.....staff was very good, overall a great place to stay

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Great Service

By

July 19, 2017

club

The staff was excellent and I enjoyed each day from the time I got to the hotel till departure. Thanks for a great stay, I will be coming back. Keep up the good work because if it wasn't for the staff the hotel wouldn't continue to strive for excellent.

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Concert at the United Center

By

July 17, 2017

Great location for downtown activities. It is a short and pretty easy walk to a lot of locations. If the location you want to go to is to far to walk - easy access to bus, easy cab location as well as Uber and Lyft.

Staff is great. If parking be prepared to pay. There is no onsite parking only valet ($49.00 a night).

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Comfortable bed and great service

By

July 17, 2017

club

Good, clean room and good location for our training event in Chicago.

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Room small, old appliance

By

July 17, 2017

Very small room and bathroom but bed is comfortable. We asked for refrigerator and microwave. Both were old and dirty. Did not end up using the microwave since it was dirty and very old. Nice location. Walking distance to Whole Foods and bus stations.

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Good Stay, friendly staff, comfortable bed. Internet works.

By

July 17, 2017

club

The Valet was well organized. There was construction going on in the old parking lot and the valet handled it very well. I dropped my car off and picked it up faster than normal service. They were very friendly and fast. The front desk was helpful and friendly. My room was comfortable and all of the accessories worked. The TV had a good picture. The internet worked great! A pleasant surprise was the Happy Hour. There was free beer, wine and chips. One little hiccup was the breakfast package I signed up for online. It didn't transfer to the hotel. Being very critical the shower head is low, but I'm 6'1. My girlfriend loved the height of the shower. The shower and breakfast are not a big deal but mentioned it for the readers that find those things important. Most important to me --the room was clean(smelled and looked good), the internet worked, the location is perfect, the valet exceeded my expectations, elevators (worked good, no wait, clean, safe) I didn't use the coffee maker, iron , or safe. The ice machine worked fine, bucket and glasses were clean. I needed toothbrush and toothpaste, which the front desk gave for free. I will be staying again.

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Work stay

By

July 17, 2017

club

Was great time hotel is in great location. Had everything we needed on property too.

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