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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 754 reviews
80%
Recommend This Property

Ratings Breakdown

754reviews

  • 5 Stars
    386
  • 4 Stars
    180
  • 3 Stars
    87
  • 2 Stars
    60
  • 1 Stars
    41

A little disappointed

By

May 26, 2017

As an avid and tenured IHG member I realize we all have our ups and downs. I came to town for one night to attend a very important meeting. Last time at this property the iron spewed out nasty stuff when I was ironing my shirt so I was proactive and purchased my own iron this time. As I began to iron my new shirt for next morning’s meeting I didn’t account for the ironing board cover having brown stuff all over it, ultimately it turned my collar brown instead of the bright white of my shirt.

Staff was very responsive, Manager offered to go out and buy me a new shirt but I accepted a ‘Tide Stick’ and used soap and water in the sink while housekeeping brought me a clean ironing board cover. The Manager was very gracious and stated he was going to award me 5000 points for my inconvenience. Sadly, as I checked my account this did not occur. My point is, I didn’t ask for points, I felt I was very accommodating as I didn’t even complain about the first shirt that their iron messed up at this same property only a month earlier. So I cannot give them 5 Stars if they say they will do something then do it (or don’t say it). Lesson learned, me and my new iron will find another property when I come back to town next month. I also realize if this is all I have to complain about I am a pretty lucky person.

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Great stay

By

May 25, 2017

club

All accommodations taken care of. Staff made us very comfortable. Pool was amazing. Very friendly people and atmosphere. Second time staying there and would definitely stay there again.

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Updated Rooms

By

May 23, 2017

club

Rooms were comfortable but you could tell they seemed to be older but updated.

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Poor rooms, highway noise, mold in bath area, poor food.

By

May 22, 2017

Go to another hotel in the area. Poor food, highway noise, mold in the bathroom. Facility needs a big facelift. No hot water in the morning. Nothing like a cold shower to start your business day!
Better hotels and better values in the area.
The staff was the only saving grace.

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Mrs

By

May 17, 2017

club

Comfortable bed, clean room, friendly staff - room ac worked great, soft pillows, towels were soft , tv channels great

I think if you leave water in the room it shouldn't have a tag for a charge... I've been to other hotels where water bottles are free.

I like having a fridge in the room and check out is easy with receipt being sent to the room under the door each morning

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North Columbus

By

May 17, 2017

This would be a good location for a business trip. I would probably try downtown when I'm in Columbus next.

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Not very comfortable in meeting rooms

By

May 17, 2017

club

Very poor chairs. Worn carpet. Terrible food at the meeting events.

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Consistently outstanding customer service

By

May 15, 2017

Consistently outstanding customer service...Front Desk, manager and wait staff at Breakfast, any associate at any time about where things are inside the Hotel, services outside the Hotel in the community...professional, courteous, helpful...it's obvious that management is committed to outstanding customer service.

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Professional and helpful staff

By

May 13, 2017

club

The staff was very helpful. The fitness center is very nice and clean. The concierge areas are very nice. They did a great job preparing our company meetings in various conference rooms. Hotel was easily accessible and the area is nice to jog around.

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very nice and helpfull staff. nice rooms

By

May 08, 2017

club

I found that the staff was friendly and helpful. The rooms were neat and comfortable. Access to wi-fi helped with work that needed to be done. very nice stay.

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Comfortable bed and great service

By

May 04, 2017

Excellent Hotel. Very clean and friendly. Very accommodating meeting rooms with top notch equipment.

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Comfortable bed and temperature control system

By

May 03, 2017

club

The bed and pillows are very comfortable and the temperature control system is the most quite system that I had experienced.

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