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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1138 reviews
95%
Recommend This Property

Ratings Breakdown

1138reviews

  • 5 Stars
    796
  • 4 Stars
    254
  • 3 Stars
    52
  • 2 Stars
    24
  • 1 Stars
    12

very pleasant stay

By

August 21, 2017

club

Stayed two nights in family room 2 adults and 2 children, whilst visiting Liverpool for family trip to see Liverpool FC match in Anfield. Had never stayted in Liverpool before so wasnt familiar with city or Hotels. So glad I booked Crown Plaza in city centre area of Liverpool. Excellent hotel and excellent location, from minute we arrived in Hotel to when we left, we couldnt fault anything. Staff really friendly, room was lovely with great view, breakfast was perfect, looked after my husband who is celiac with gluten free bread and gluten free food options. The Liverpool Anfield Bus stopped right beside the Hotel which took us to Anfield Football stadium with a tour guide on bus which my son loved. Would highly recommend this Hotel

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Yes

By

August 20, 2017

Reception staff made feel special as ihg customer though wasnt aware that how reward scheme work until i booked my points for night stay

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Nothing was too much trouble

By

August 20, 2017

club

Excellent 2 night stay celebrating our wedding anniversary. The staff were fantastic and the upgrade to suite was lovely. The location was perfect and most enjoyable stay.

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Just great, the staff make this hotel exceptional

By

August 20, 2017

We stayed here as a family and it was our first time to Liverpool and I would stay here again with no hesitation. The staff make this hotel, they are all friendly and helpful. The hotel is also very good, large bedroom and there is also an indoor swimming pool. The food is also brilliant. One of the best Crowne Plaza's we have stayed in.

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Mid week treat

By

August 19, 2017

club

I would highly recommend this hotel. Our room as was the hotel itself, was immaculate . The staff were extremely pleasent and helpful. They were approachable and very obliging. Our room was spacious and spotless. The beds were extremely comfortable. We also used the leisure centre several times during our stay, which went down very well as we had two teenagers with us. The pool is spotless and again the staff are extremely pleasant . We finished off the evening in the bar which has a very relaxing atmosphere. We will most definitely return to stay and will certainly be recommending it to others.

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Very friendly staff

By

August 19, 2017

club

I was travelling with my 2 sons and the staff made us feel very welcome from the start. I was very impressed with the food, service, rooms and the location was wonderful. We had magnificent views of the Docks and would definitely return to this hotel for future visits.

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Comfortable stay

By

August 17, 2017

club

Staff were welcoming and first impressions were good.
We were looking for a quick break to get away from it all and Liverpool just done the trick.
This hotel was a good choice and a lucky pick.
Id definately recommend it

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Great hotel and location with lovely staff

By

August 16, 2017

club

Really enjoyed our stay here. Great location and ideal for families with young kids. Staff are really nice and very helpful.

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Spacious room and comfortable beds

By

August 16, 2017

club

I enjoyed my time at the Crowne Plaza.
The room was very spacious, the bed very comfortable and the room was very quite and I had a great sleep night. I had some time for a complimentary tea in the room and the cookies were very good.

Views from my room were not great.

I had an issue during my stay and the hotel team handled it overall in a suitable way.

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酒店位置很好

By

August 16, 2017

酒店位置就在市区中心的游轮码头附近,步行就能到几个主要景点,适合休闲度假,推荐旅游商务到该酒店住宿。

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Disappointed

By

August 15, 2017

The water view room overlooked an algae filled basin. A good hotel in excellent location let down by a couple of staff. Disappointing

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Clean and comfortable stay!

By

August 15, 2017

Enjoyed my stay in liverpool, clean food was great and places easily accessible.!

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