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Rated 4.2 out of 5 by 297 reviewers.
Rated 5.0 out of 5.0 by Fntastic stay My wife really loved our stay at the Crown Plaza Hotel. The room was amazing, because the staff upgraded us, because of my wife's Birthday! Really tasty breakfast, plus my wife was presented a Birthday cake, card and balloon! In addition of all of that, the views from our room were superb. We want to return as soon as we can afford it. Thank you so much to all of the staff! Brilliant. July 9, 2014
Rated 4.0 out of 5.0 by Great service and excelent location If attending an event at the Excel or the Cristal, and using the City airport, this is a great option and I was very happy with the service. Their Guest Relations Manager Head Concierge and all their staff were very helpful at all times. I also found a good route for a 30-minute runs around the small lake near the hotel and they have an indoor small swimming pool. July 8, 2014
Rated 3.0 out of 5.0 by Good but no iron or hairdryer in the room A good room, bed ok sofa bed iron or hairdryer in the room and had to ring housekeeping, waited 15 minutes for them to bring it up.... room view was the carpark which was a shame as I booked a Queen suite! July 8, 2014
Rated 3.0 out of 5.0 by Poor Check In 1 Night Business trip, which I was expecting to earn my IHG Reward Points. Gave details at reception and was ensured they had been added to the account. 2 weeks later, still waiting. Poor. July 7, 2014
Rated 5.0 out of 5.0 by Luxurious room and great customer service Recently stayed here overnight before a conference at the Excel. It was such a pleasant and comfortable stay. The room and bathroom were in pristine condition and the bed was comfortable. The reception staff were very helpful with any queries my guests and I had, and they ensured our stay was comfortable. The housekeeping staff were great too and provided us with extra towels as there were 3 of us. Hotel is literally walking distance to the Excel centre, which was a bonus. Highly recommend. July 7, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel with amazing Customer Service I would just like to thank everyone at this hotel for making my mother feel so welcome and special. I booked the Crowne Plaza London, as a Birthday Surprise, as my mother was attending a special event locally at the O2 Arena.This was always one of her lifetime dreams, to actually see the Eagles in concert. From the moment that she arrived, she was treated as first class always. Upon arrival, she was given personal Birthday wishes at reception - then later when she got back to her room after the event, a special surprise gift of luxury gourmet cakes and sweets in her room. The Breakfast was described as fantastic, and well cooked with a huge selection of all types. All Staff were amazing for the entire stay. I would definitely recommend the Crowne Plaza for all who are considering. Totally outstanding service. Recommended July 5, 2014
Rated 4.0 out of 5.0 by Good nights sleep and friendly staff Stay was very pleasant although a short trip for business. Had a very good nights sleep. Didn't have time to use the Spa and other facilities which looked good and were at no additional charge. Would stay again if visiting locally for business. July 5, 2014
Rated 3.0 out of 5.0 by Poor experience on checking in Poor experience on checking in, room and bed clean and comfortable. I would not stay again. July 4, 2014
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