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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 2052 reviews
89%
Recommend This Property

Ratings Breakdown

2052reviews

  • 5 Stars
    1274
  • 4 Stars
    492
  • 3 Stars
    134
  • 2 Stars
    85
  • 1 Stars
    67

Great location and value

By

July 15, 2021

Perfect location for everything, easy parking nearby and mostly extremely friendly and helpful staff, only a couple of receptionists let the side down

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Immaculate hotel with friendly staff

By

July 14, 2021

club

Immaculate hotel.
Good facilities and very helpful and friendly staff.

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Would highly recommend

By

July 14, 2021

Top hotel . Great location and easy to park . Near to train station .
Staff were friendly and nothing was too much trouble . Clean , comfy and roomy . Will definitely use again

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Brilliant hotel so far this year...

By

July 14, 2021

Clean and modern rooms
Fantastic sleep... don't ever get to say this much
Fantastic service
Excellent location
Just an overall brilliant experience
Will definitely be going again

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Excellent Overnight stay

By

July 13, 2021

Perfect family room for 4, great service, great breakfast.

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Great staff

By

July 13, 2021

Staff were outstanding, room was very nice very clean .bed was very comfortable also very quiet hotel had a great night's sleep.

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Noisy AC

By

July 12, 2021

club

1. Parking should be free for guests.
2. Windows should be double glazed so as to have a good night sleep without the noisy outdoors
3. The air-condition was also noisy at times, making sleep difficult. Also found a stain in the sheet

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Great hotel

By

July 12, 2021

Great hotel with fantastic staff, they cannot do enough for you.

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Nice stay

By

July 10, 2021

Staff were very good, special mention to Mari
If you are staying multiple nights, please ensure you request housekeeping to clean room, change towels etc. Due to in house Covid rules, this will not be done if you don’t request it.
Maybe this is standard practice in the industry at present, but as we haven’t done much travelling lately, it was a shock to us and, we felt, was not properly communicated to us at check in.
Overall very good stay though

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Comfortable stay and friendly staff.

By

July 09, 2021

platinumelite

We had a 2-day family stay over a weekend and had a good experience. Hotel is very well located for the DLR and Emirates Air Line which is quite useful.
Room was quiet at night and was easy to get a good sleep. Staff were very friendly and helpful.
Room was clean and tidy and beds were big and comfy, good view out to the water from the window.

Hotel was very busy (fully booked?) during this stay but still felt safe and clean and following Covid rules.

Some elements of hotel looking slightly worn and could do with a refurb perhaps.
When busy, very difficult to get a lift from the gym/pool back up to room as is on 1st floor and most are going to Gnd floor etc. No stairs located near main lifts which is a bit inconvenient.

Breakfast selection was good and there was plenty but seemed to be cleared away very quickly before end of service.

Overall good stay and could recommend for a short stay.

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Perfect location and great place to stay

By

July 09, 2021

Please pass on to female on reception as she was absolutely superb

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Great hotel

By

July 08, 2021

platinumelite

Friendly staff, and great location at the docklands. The rooms are large with a newer large television with plenty of options. Overall enjoyed our experience.

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