This is a very nice hotel. Rooms are nice, breakfast is good. Location is in the middle of airport and downtown. Taxis are very good price so no bother.
We requested transportation services to and
from the hotel and the companies we were visitng and the services were A1. Very good.
The lounge is good enough but there is no hotel personnel around.
Check-in was really awkward as I wasn't informed I had an upgrade due to my platinum level, I also didn't get any info on the lounge and the access to it. I requested the first transportation for next morning to the office and I was told it was not possible because it was already late (2 am) and I understand that but I think the answer could have been something like "don't worry, we will arrange tomorrow first thing in the morning for you". Instead the staff told me to call again in the morning. And that's excatly what I wanted to avoid, having to worry next day for that. So I sent an email to front desk again and they were able to arrange.
I would recommend it but the staff definitely needs to be better trained. [Less]