I have always had great experience with Holiday Inn Express. However, the HIE in Brevard NC charged my credit card twice for my room and the couple that was traveling with us. We traveled there July
2017 upon check in. I have spoken with several people at that facility and my credit card has not been credited the correct amount. As per conversation with staff, they realized they credited the wrong credit card.
I do not think it is my responsibility to retain that money from the other couple. It was HIE mistake and they need to take care of it. This has been going on for almost a year and they still have not rectified the situation. I do not want to seek legal advice, but I will if I have to. the HIE in Brevard has ALL of the information. Please leave a voice mail if I can not answer the phone HIE in Brevard has my contact information as well. [Less]