Overall- Excellent. I have stayed at this property several times over the years, and this was yet another wonderful stay!
Room & Comfort- Excellent. As a spire elite customer, I was upgraded to a
corner 1BR room, and my spouse and I were very happy. Not only was there ample room, but we were able to modulate the temperature so that it was different in the bedroom from in the living room (a great feature for those of us who like to be cool at night, but a bit warmer while lounging in the living area!)
Room Cleanliness- Good. The housekeeping was satisfactory. The walls of this hotel could use painted; some of the baseboards should be cleaned. Sections of the tub may need resurfaced. Adding wall art in hallways and expanding what is in rooms will likely help; hallways and bare walls can feel somewhat cold.
Allowed me to be flexible- Excellent. The usual brand amenities were available: the cupboard, the lending locker, free laundry (front loading machines!), and standard gym equipment. A lounge is also available next to the business center to help enable customers to get their work done in a separate space.
Staff & Service- Excellent. Reception: Daniel, Jen, & Don deserve special recognition for the excellent customer service they provided. Don, in particular, was wonderful. When he checked us in, he was very efficient, yet thorough, ensuring we knew hotel policies, where we could find a the cupboard, a grocery, a convenience store, and restaurants and delivery nearby, and he recognized our loyalty program membership. Then, during the following nights of our stay he was very personable and eager to ensure we had everything we needed; please thank him for us. The front desk staff refreshed guest room towels, shampoo, coffee, bedding, and just about anything else they might need.
Sleep Quality- Excellent. Having the separate room for sleeping and relaxing helped us tremendously.
Value- Excellent. The price for this hotel is reasonable for the condition of the property. The engaging staff at the front desk is a true asset. [Less]