The one thing that stood out for me on this trip was the awesome staff. Having lived in China for 5 years I was not expecting much in the way of customer service but every single member of staff here
was attentive, friendly, polite and willing to help.
The only negatives I have about this hotel are the fact that it is literally in the middle of nowhere which is a bit frustrating if you want to experience anything in Macau other than the hotel itself or you want to get a bus/taxi everywhere. The other thing that was a little annoying is that the pool is indoors while the building next door has a huge outdoor pool and jacuzzi which you can see from the hotel room windows. It is almost a tease as to what you could have had but you have to settle for the small indoor pool. The food at the dinner buffet was a bit cold too, but again the staff were fantastic and tried to help as much as they could, even a bit too much at one point when the waiter tried pouring my beer for me and ended up with 60% foam.
All in all I really enjoyed my stay there and the nice gesture of a bottle of wine for my anniversary plus a room upgrade was very much appreciated. [Less]