My overall experience was good; however I wish I would have stayed elsewhere because being an spire elite member made no difference in my stay at this location. I like to stay with them because I[More] feel special, but at this place I got a free water for being such member. Being at the beach was an annoyance, vendors harass you every minute. I felt bad so I got massages, ate, got my kids' hair braided, bought sunglasses, you name it. The vendors kept coming and I couldn't stop them. Some, most overcharged, tried to get as much money as they could and I had to get upset and tell them to leave me alone. The beach should be private, no vendors or may be a few but that was overwhelming. Pool and rooms were nice and clean. Staff was nice as well. Make sure everyone in your party even a baby has documents with their pic.[Less]
great locaton for leisure
my husband and I stayed for vacation at the hotel and everything had been fine.
A little bit more variety at the breakfast buffet could be made in future. Very friendly staff at all places at the[More] hotel.
Very nice hotel, good internet to work and great food!![Less]
Great location and value
Great value for the price. The location was excellent- lots of shops and restaurants within walking distance. Taxis always available- Friendly staff[Less]
On my search for a hotel on my family trip to Cartagena I found the Holiday Inn Express. Decided to make reservations base on price, location and customers reviews. Brenda in reservations was[More] courteous, professional and knowledgeable. Monica was very helpful in some room changes. Omar, front desk manager was the best. He was professional very helpful with our questions and concerns. Always greeted us with a sincere smile. The service was super from enough towels in our rooms to enough air conditioning in all the premises. Plenty of fresh fruits, juices and coffee for breakfast. All tourist attractions are close to the hotel (the walls,San Felipe Castle, La Popa and the beach). Same with restaurants.
Never felt cheated by Cartagena cab drivers a ride was between 6 to 7 pesos = to 3 to 4 USD. Highly recommend this hotel. My husband and I will be back. Amen[Less]
Gret value for money
My Overall experience in this Hotel was to the Standard of much more expensive Hotel chains.
Really great value for Money and very attentive staff.[Less]
Excellent location and value
We enjoyed our recent stay very much! The location of this property is excellent, with ease of transportation, multi-floor mall and adjoining Casino. The hotel is beautiful and very well decorated.[More] We enjoyed our room, as it was immaculate, had a great oceanview and very pleasing. The beds and pillows were very comfortable. We felt very safe and were always greeted warmly, by name and with genuine care and respect. I would highly recommend this hotel to anyone visiting Cartagena.[Less]
comfortable room spacious and quick service
I would always wish to be recognised as a IHG rewards
member and be informed of the specials available[Less]
Staff responded quickly and effectively to issues brought to their attention.[Less]