It seems the front desk rarely reads preferences - This is place is a welcomed exception
I'm not completely sure why IHG's website has members or those making reservations put in preferences, as it seems they are so rarely actually read by the property.
My preferences state "high
floor, away from elevator."
I understand that I may not always get a top floor room but 'away from elevator' should not equate to directly across from it or right next to it - which often seems to happen to me. With the noise that leaks under most doors when near the elevator - especially in an older type property, it makes for a rough night's sleep - at least for me.
Also, as an IHG Platinum Elite, apparently that status is supposed to get an automatic room type upgrade (when available) but that doesn't seem to happen very often these days either.
That being said; this place is truly an exception! T
he room they put me in was AWESOME!
I was on the top floor, in an end room next to the stair well - as far from the elevator as possible. It was a big L-shaped room with extra chairs, table, and sink to boot.
Even thought the property is older and a little worn around the edges, my room was relatively clean and tidy.
And although I didn't get to associate with them very much, the staff were all friendly and efficient.
THANK YOU HIX BYRON!!!
I wish other properties put a little more effort into the details like reading guest preference requests, and at least warn the guest if they can't be fulfilled.
You guys ROCK.
The only 'cons' I can come up with are:
The door is a bit high off the floor and allows a good bit of light under it (a towel mostly helps that) and my room's AC unit was pretty out of calibration thermostat-wise and the nice lady at the front desk called to see how my room was and said she'd report the AC issue to maintenance so it could be corrected.
What a great, restful stay! I only heard one person in the stairwell during my entire stay, so nice insulation in the walls too.
THANK YOU HIX BYRON for demonstrating how service is done! I WILL be staying with you again next time I'm in the area. [Less]