The room was comfortable and spacious. There was a little kitchen, which was great. However, it would help if they provide paper towels or something for the kitchenette. I liked the hot cocoa powder
they would leave in the room every day. Also the bed was comfortable when they added the soft cover to the mattress and brought me a neck support pillow.
At the beginning, the room cleaning was not so top-notch as they would forget to clean the shower stall, for example, or not replace the toilet paper or things like that. But afterwards, after I complained about these things, they did a much better job. Bathroom was spacious with a tub and shower stall. The only thing was that the fixtures were not entirely user friendly in regulating the hot water, plus one of the shower head-jets of water was not coming out properly as if clogged in certain parts with hard water. Also, there was no soap dish in the bathroom so, that was not very good as the surface would get all yucky with the soap guck. A few times it was hard to get someone on the phone as nobody would answer, so I would have to call repeatedly in order to reach someone. Often, the wait time to be helped by someone at the reception was long as they seemed to only have two people manning the reception, while many customers were in line.
Location was convenient to get to the mall and to the train station. A blond lady at the reception was very, very nice and efficient in getting housekeeping to fulfill requests, and in providing information either for directions to places or anything else. She even had the staff leave a roll of maskin tape in the room. I had asked where to buy one, and she just provided one for me. She was very nice and accommodating.
Overall I would give 4.5 stars. I don’t give 5 stars as it wasn’t completely perfect, but it was very, very good as overall, they carried and accommodate requests, and the staff overall was nice. [Less]