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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 1716 reviews
82%
Recommend This Property

Ratings Breakdown

1716reviews

  • 5 Stars
    959
  • 4 Stars
    378
  • 3 Stars
    146
  • 2 Stars
    111
  • 1 Stars
    122

Good Staycation

By

2021 六月 29

club

My family wanted a getaway from home and we were pleased.

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The stay

By

2021 六月 26

The location is good. Staff at arrival and check out was fine. Housekeeping person was nice also and helpful. Room amenities however and bathroom were not as good as in the past. It may be due to COVID or cost reason but facial tissue is not supplied to the room when I checked in and again when I asked for some from the cleaning person. She did provide me with a roll of toilet paper in place of it but I needed it since there was only a partial one in the bathroom. No laundry bag was provided as well in the room on check in. The main issue was the bathtub/shower drain was very slow and took awhile to drain out which meant I was standing in a higher water during the showers. It did finally drain after showers but took some time. The bath drain plug was out and non functional as well.

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Don’t stay here

By

2021 六月 25

club

Common areas are FILTHY and DISGUSTING (I have pics). I checked in on a Monday evening to a rather unfriendly front desk person (who I had to wait for, for quite some time because he was hiding in the back). No greeting, just stood there took my payment, gave me my card, said very little. So I go up to the fourth floor and see a bunch of trash next to the elevator (see pics). This exact same trash was there when I left on Wednesday, two days later. I have attached pictures of other common areas and the room to show you how filthy and disgusting this place is. I cannot believe the management team allows this here in a rather upscale community. I’ve stayed in cheap motels that were much cleaner than this. I was so shocked that I took pictures and I’m writing this review as a result. Oh and the dayshift front desk person that checked me out was just as unfriendly, so it wasn’t just a Night Shift employee issue. My guess is management doesn’t give a care about this place and it shows.

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Dirty and lacking service

By

2021 六月 24

club

Our room was filthy. Lamp was broken, did not appear to have been vacuumed after previous guest. No emergency exit plan posted in room. Elevator buttons missing with wire hanging out. Staff waa less than friendly and gave the impression that we were bothering them by checking in.

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Grab-and-go breakfast

By

2021 六月 23

Beds are comfortable. Hallways, elevators and other common spaces do not seem to be cleaned regularly. The included breakfast is just pre-packaged grab-and-go from a cooler.

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Pillows and beds are comfortable.

By

2021 六月 23

That's all I can say. The bed was ok, the service is lacking and the rooms and bathroom need a good scrub. For the price you can do better.

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Love the beds

By

2021 六月 23

club

I love my stay here the most i like is that is was so clean…

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old and bab service

By

2021 六月 22

platinumelite

furniture too old, staff not friendly, bar have big noise.

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Don't stay here

By

2021 六月 22

club

I am familiar with the area where this hotel is located, which is one of the reasons I chose it. The first room had a long hair clinging to the bathtub, a missing towel bar-only one of the brackets was on the wall, the hand mirror that should have been on the swing arm was missing. The ice machine was out of order on this floor. I requested a new room. This one had a long hair inside the tub, only a half roll of toilet paper (no extra rolls), no kleenix, one bar of soap so I had bring it with me to the shower. Ice machine on this floor didn't work, either, but no sign on it. There were used glasses in the hallway

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Ok stay

By

2021 六月 15

club

It was ok,but the halls were dirty and vacuumed.the rooms wasn’t cleaned daily and towels and tissue wasn’t replaced

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Great location

By

2021 六月 15

platinumelite

Great hotel the Bar Louie is a fun place to relax and food and drink are great

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Worst Holiday Inn experience ever.

By

2021 六月 13

From the litter in the parking lot, crumbling sidewalk and exterior of entrance, dirty and stained entrance hallway, checkin area and elevator immediately gave the impression this location was no way near the standards of previous stays. The front desk clerk showed no interest in providing a positive hospitality experience; no greeting and couldn’t answer whether our room would face the busy traffic road-nor was there any interest in finding out.

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